HRM381: Training Impact on Organizational Performance at DBS Bank

This project critically analyzes the impact of training and development on the organizational performance of DBS Bank in Singapore. It aims to evaluate how effective training in managerial processes and technological skills can enhance employee performance in meeting customer needs and demands. The project identifies factors affecting the implementation of effective training and development programs and provides recommendations to overcome challenges. It uses a positivism research philosophy with a deductive approach, gathering primary data from 100 DBS Bank employees and employing central tendency methods for data analysis, while adhering to ethical considerations. The research explores the link between employee training and organizational success, addressing the bank's challenges in delivering effective financial services due to employees' technological skills gap.

Running head: RESEARCH PROPOSAL
Research Proposal
(Impact of training and development on organizational performance, Case Study of DBS bank,
Singapore)
Name of the Student
Name of the University
Author’s Note

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RESEARCH PROPOSAL
Table of Contents
1. Introduction:................................................................................................................................2
2. Background of the project:..........................................................................................................2
3. Literature review:.........................................................................................................................3
4. Research aim:...............................................................................................................................3
5. Research objectives:....................................................................................................................4
6. Research question:.......................................................................................................................4
7. Research methodology:...............................................................................................................4
8. Time schedule:.............................................................................................................................5
Reference List:.................................................................................................................................6

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RESEARCH PROPOSAL
1. Introduction:
With the rapid growth of business industry customers’ needs and demands are changing
gradually. Employees associated with the business organization have to face immense challenges
in fulfilling current trend of market. Therefore, numerous practitioners have showed their point
of view that employees should always update their skills and competency with the flow of time
to meet customers’ demands. However, this very specific study has focused to make detailed
overview about the impact of training and development on organizational performance.
DBS bank is one of the most recognizable financial services primarily known for
developmental bank of Singapore Limited (Dbs. com. sg, 2018). In quest of providing superior
quality of financial services and expanding its business wings in the international market, the
business experts have focused on implementing training and developmental session to the
employees based on which their performance level can be improved.
2. Background of the project:
In last five years it has been observed that DBS is unable to deliver effective financial
services due to which the business experts are losing customer loyalty. Employees associated
with this organization are not very advanced in technology (Paillé et al., 2014). As a result,
customers are getting deprived of receiving services which ultimately damages the systematic
rhythmic flow of business. In this situation, numerous researchers have showed their concern on
evaluating this research issue by collecting effective data and information.

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RESEARCH PROPOSAL
3. Literature review:
As stated by Ahmad et al. (2014), by involving the opinion of numerous eminent scholars
it is however observed that employee performance is highly important for achieving the target of
organization. In order to get good performances from the employees, the human resource
managers intend to implement training and development session on the organization for
enhancing the performance level of employees. Sung and Choi (2014) opined that training is
implemented primarily on communication skill, professional and technological skill. Effective
technological skills and competency enables the business experts in maintaining proper database
about organizational goal.
As per human resource theory the HR managers tends to use motivational theories in
order to give courageous outlook on the employees while providing financial services. Jones,
Woods and Guillaume (2016) stated that providing effective training to the employees is a form
of motivation based on which employees are boosted in dealing with different crisis
professionally. As a result, employees do not have to face difficulties in fulfilling the needs and
demands of customers belonging to various psychological backgrounds and attitudes.
4. Research aim:
This specific study has aimed to critically analyze the impact of training and development
on organizational performance of DBS bank. The study has focused to get detailed overview on
how proper effective training on managerial process and technological skill can enhance the
performance of employees in fulfilling need and demands of the customers.

4
RESEARCH PROPOSAL
5. Research objectives:
 To evaluate the impact of training and development on organizational performance of
DBS bank
 To identify the factors which affect in implementing effective training and development
for enhancing organizational performance
 To provide major recommendations on how to overcome the challenges of implementing
training and development program for enhancing the performance level of employees
6. Research question:
 What is the impact of training and development on organizational performance of DBS
bank?
 What are the factors which affect in implementing effective training and development for
enhancing organizational performance?
 What should be the major recommendations to overcome the challenges of implementing
training and development program for enhancing the performance level of employees?
7. Research methodology:
Research methodology is the systematic approach of analyzing necessary data and
information based on different reliable and valid resources (Fu & Deshpande, 2014). The study
for gathering data on research issue would like to select positivism research philosophy by
choosing deductive research approach. While collecting necessary data the study will choose
primary source of data collection technique by involving 100 employees of DBS bank. In order
to make data analysis the researcher would like to choose central tendency method with the help

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RESEARCH PROPOSAL
of proper data graphical representation. Every aspect of ethical considerations will be followed
while conducting the entire research.
8. Time schedule:
In this specific part detailed research plan is proposed by highlighting research activities:
Main activities/ stages 1st-2nd
Week
3rd- 4th
Week
5th- 6th
Week
7th-8th
Week
9th- 10th
Week
11th- 12th
Week
Topic Selection
Data collection from
secondary sources
Framing layout of the research
Literature review
Formation of the research
Plan
Selection of the Appropriate
Research Techniques
Primary data collection
Analysis & Interpretation of
Data Collection
Conclusion of the Study
Formation of Rough Draft
Submission of Final Work

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RESEARCH PROPOSAL
Reference List:
Ahmad, N., Iqbal, N., Mir, M. S., Haider, Z., & Hamad, N. (2014). Impact of training and
development on the employee performance: a case study from different banking sectors
of north Punjab. Nigerian Chapter of Arabian Journal of Business and Management
Review, 62(1882), 1-6.
Dbs. com.sg. (2018). Welcome to DBS Singapore. Retrieved from
https://www.dbs.com.sg/index/default.page.
Fu, W., & Deshpande, S. P. (2014). The impact of caring climate, job satisfaction, and
organizational commitment on job performance of employees in a China’s insurance
company. Journal of Business Ethics, 124(2), 339-349.
Jones, R. J., Woods, S. A., & Guillaume, Y. R. (2016). The effectiveness of workplace coaching:
A meta‐analysis of learning and performance outcomes from coaching. Journal of
Occupational and Organizational Psychology, 89(2), 249-277.
Paillé, P., Chen, Y., Boiral, O., & Jin, J. (2014). The impact of human resource management on
environmental performance: An employee-level study. Journal of Business
Ethics, 121(3), 451-466.
Sung, S. Y., & Choi, J. N. (2014). Do organizations spend wisely on employees? Effects of
training and development investments on learning and innovation in
organizations. Journal of organizational behavior, 35(3), 393-412.