Document Destruction Service (DDS) Business Plan - ENT 530 Project

This comprehensive business plan outlines the Document Destruction Service (DDS), a company specializing in secure document shredding. The plan details the company's formation, partnership agreements, and service offerings, including on-site and off-site shredding for businesses and individuals in the Klang Valley and Peninsular Malaysia. It presents a market analysis highlighting the increasing need for secure document disposal due to information security threats and relevant legislation. The plan includes an executive summary, marketing strategy, operational processes, administrative structure, and financial projections, demonstrating the company's commitment to providing efficient, reliable, and cost-effective document destruction solutions. The document covers the business background, mission, objectives, organizational structure, and financial aspects, including a detailed marketing plan, operational plan, and administration plan. The appendices include supporting documentation and agreements, providing a complete overview of the DDS business venture.

Business Plan for
Document Destruction Service
Prepared by Norsyeela binti Abin student ID: 2018251718
Nur Liyana binti Ramli student ID: 2015109035
Mohamad Ismail bin Salleh student ID: 2015539969
Putri Nur Adilla binti Abd Karim student ID: 2015379903
Syarifah Nur Anissa binti Syed Shabahar student ID: 2015921601
Lecturer: Madam Noor Azlina binti Mohamed Yunus
Course: Entrepreneurship (ENT 530)
Faculty of Business Management (e-PJJ)
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Acknowledgement
The success and final outcome of this assignment required a lot of guidance and assistance from many
people and we extremely fortunate to have got this all along the completion of our assignment work.
Whatever we have done is only due to such guidance and assistance and we would not forget to thank
them. We respect and thank to Madam Noor Azlina Mohamed Yunus (NAMY) for giving us the opportunity
to do this assignment work and providing us all support and guidance which made us complete the
assignment on time. We extremely grateful to her for providing such a strong support and guidance.
We are really grateful because we managed to complete this assignment within the time given by
madam NAMY. This assignment cannot be completed without the effort and co-operation from our group
members.
To all relatives, friends and others who in one way or another shared their support, either morally,
financially and physically, thank you.
Above all, to the Great Almighty, the author of knowledge and wisdom, for His countless love.
We thank you.

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Partnership Agreement
Regarding the Partnership Act 1961 (revise 1974), disagreement is lawfully made between the partners of Document Destruction Service.
The reason of this partnership is made to make sure that all the business operation run accordingly to the schedule and the main objective
of the businesses can be achieved.
All the partners of the business organisation made this agreement in front of the lawyer named Mr Hanif Khatri and Mr Shamsul Kamarul
whom we have selected to represent us.
It is hereby declared that all partners mentioned below have witnessed and agreed to accept all the terms, conditions ad regulations dated
as follows:
This partnership is registered under the name of Document Destruction Service Enterprise.
The partners have also agreed to accept the position in Document Destruction Service Enterprise.
Enlisted as follow:
Norsyeela binti Abin
Nur Liyana binti Ramli
Mohamad Ismail bin Salleh
Putri Nur Adilla binti Abd Karim
Syarifah Nur Anissa binti Syed Shabahar
It is also agreed that all profits will be shared equally. Should the company suffer from any loss, of which the negligence caused by anyone of
the partners, that partner will be responsible for the loss.
All the money owns by the partnerships or money received on behalf of the partnership must be credited to the agreed partnership current
bank account.
It is also agreed that if in case where any of partners want to withdraw from the partnership, than she must give a one month notice to the
other partners.

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Partnership Agreement
Each of the partners:
• Must have good manners, have faith and be trustworthy between each partner in all business matters.
• Must give full effort in any way for the success of the company.
• Must give all the important information relating to the business confidential from people outside the business origination.
• Must settle all persona problems without involving the company.
• All the partners are strictly forbidden (except with the consent from all the partners):
- give or transfer own shares to the public or people outside the business origination.
- accept, borrow or lend money owned by the business to other people outside the business organisation except regarding on business
matter.
- accept or borrow money owned by the business for personal use. If any partners have borrowed any money or asset, payback or
recovery must be made in one month from the date borrowed without any interest.
- act or become a surety to any side or person in any activity that can jeopardize the partnership or agreement.
- dispose of any asset or liability such as debts, money or others owned by the partners.
• If any partner dies or become paralysed that may bring difficulty for her to perform her work, that next-of-kin must give in written notice
in between 45 days to other partners if he/she wants a partner, if there is no notice between those periods, the next-of-kin will receive
back capital contribution by the deceased or the paralysed partner according to the agreed proportion.
• This agreement can be changed or dissolved if agreed by all the partners under a memorandum signed by all the partners.
It is also agreed that any action that may not fall under disagreement can be acted or revised under the Partnership Act 1961 (Revised
1974).

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Partnership Agreement
Verify, I am Norsyeela Abin, I.C. No: 840404-14-8454, No. 2, Jalan SS2/14, 47100 Petaling Jaya, Selangor agreed to be part of partners for Document
Destruction Service. Which is located at Kota Damansara, with a contribution of 20% of the total share of RM300,000, I promise to accomplish every
duty assigned and willing to give full commitments towards the organisation. I also promise to obey the rules and regulations as stated in Document
Destruction Service.
Yours truly,
Name: Norsyeela Abin
I.C No.: 840404-14-8454
With witness,
Name: Nor Syahira Salim
i.C No.: 901203-12-5440
Second witness,
Name: Norsyafila Ahmad Sobri
I.C No.: 900101-12-7788

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Partnership Agreement
Verify, I am Nur Liyana binti Ramli, I.C. No: 920808-14-8802, 9-1, Jalan Taban, 47100 Petaling Jaya, Selangor agreed to be part of partners for DDS.
Which is located at Kota Damansara, with a contribution of 20% of the total share of RM300,000, I promise to accomplish every duty assigned and
willing to give full commitments towards the organisation. I also promise to obey the rules and regulations as stated in DDS.
Yours truly,
Name: Nur Liyana binti Ramli
I.C No.: 920808-14-8802
With witness,
Name: Siti Amalina binti Abu Bakar
i.C No.: 860225-14-6870
Second witness,
Name: Norshahana binti Mohd Ghaazali
I.C No.: 830303-14-5908

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Partnership Agreement
Verify, I am Mohamad Ismail bin Salleh, I.C. No: 830617-10-5093, No. 9, Jalan Cempaka, Shah Alam 40000 Selangor agreed to be part of partners for
DDS. Which is located at Kota Damansara, with a contribution of 20% of the total share of RM300,000, I promise to accomplish every duty assigned and
willing to give full commitments towards the organisation. I also promise to obey the rules and regulations as stated in DDS.
Yours truly,
Name: Mohamad Ismail bin Salleh
I.C No.: 830617-10-5093
With witness,
Name: Hanan Rosdi
i.C No.: 800210-14-0080
Second witness,
Name: Mohd Ariffin Rahmat
I.C No.: 832222-14-0033

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Partnership Agreement
Verify, I am Putri Nur Adilla binti Abd Karim, I.C. No: 910708-14-5326, A112, Jalan U2/14, 47100 Petaling Jaya agreed to be part of partners for DDS.
Which is located at Kota Damansara, with a contribution of 20% of the total share of RM300,000, I promise to accomplish every duty assigned and
willing to give full commitments towards the orginatuion. I also promise to obey the rules and regulatioons as satetd in DDS.
Yours truly,
Name: Putri Nur Adilla binti Abd Karim
I.C No.: 910708-14-5326
With witness,
Name: Ahmad Safwan bin Shah
i.C No.: 800222-14-5671
Second witness,
Name: Ramli bin Ali
I.C No.: 860725-14-0001

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Partnership Agreement
Verify, I am Syarifah Nur Anissa binti Syed Shabahar, I.C. No: 850912-01-5442, No. 6, Jalan S22/1U, Shah Alam 40160 Selangor agreed to be part of
partners for DDS. Which is located at Kota Damansara, with a contribution of 20% of the total share of RM300,000, I promise to accomplish every duty
assigned and willing to give full commitments towards the organisation. I also promise to obey the rules and regulations as stated in DDS.
Yours truly,
Name: Syarifah Nur Anissa binti Syed Shabahar
I.C No.: 850912-01-5442
With witness,
Name: Wan Amira Wan Junaidi
i.C No.: 840314-14-5544
Second witness,
Name: Fatimah binti Hassan
I.C No.: 920311-10-6702

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Title Pag
e
Executive Summary 11
Introduction 13
Purpose 16
Business Background 18
Business Owners 21
Administration Plan 27
Mission & Objectives 28
Organisation Chart 29
Administration Personnel 30
Remuneration 32
Administration Budget 33
Table of Contents
Title Pag
e
Marketing Plan 34
Service Description 35
Target Market 36
Market Size 37
Competition 38
Market Share 39
Sales Forecast 40
Marketing Mix 41
Marketing Personnel 44
Remuneration 45
Marketing Budget 46
Title Pag
e
Operation Plan 47
Operation Process 48
Capacity Planning 59
Operations Personnel 60
Remuneration 62
Office & Operations 63
Equipment & Supplies 65
Operations Budget 66
Financial Plan 67
Summary 85
Appendices 87

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Executive Summary

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Executive Summary
Information leaks, industrial espionage and identity theft are becoming ever increasing security problems. The
proliferation of photocopiers, computers and removable data storage devices have made information theft so much
easier. Businesses must take extra measures to ensure that sensitive information are not carelessly discarded as this
will lead to a myriad of problems including identity theft, intellectual property theft, or worse still, compromise the
integrity of the organization, its business, and its clients.
Document Destruction Service (DDS) is a company that is a professional document shredding company, providing
secure, efficient, and affordable services to companies and individuals wanting to securely destroy sensitive
information. DDS provides complete on-site services for companies and individuals within the Klang Valley with small
volumes of items requiring disposal, as well as off-site services for companies in the Peninsular Malaysia with large
volume of items requiring disposal.
The business owners have a combined experience of 11 years in information security services, apart from academic
qualification in business management and administration.
The company owns its own shredding facilities, which includes a 5,824 square feet warehouse that functions as an
administrative and operations centre, two state-of-the-art “Shredding Trucks” that can shred items at the customerʼs
premises, and two bonded trucks with tracking capabilities to transport large quantities of items to the shredding
facility for processing and disposal.