Debenhams Operations Management: Leadership, Objectives, and Factors

This report provides a detailed analysis of operations management practices within Debenhams, focusing on the application of Six Sigma, Lean Production, and Total Quality Management (TQM). It explores how these approaches can improve operational efficiencies and contribute to the achievement of business objectives. The report examines the critical role of leaders and managers in the operations function, highlighting their influence on decision-making, strategy implementation, and the overall success of the business. Furthermore, it delves into the factors within the business environment, such as corporate culture, values, ethics, and social responsibility, and how they impact operational management and leadership decisions. The report also considers the expectations of key stakeholders, including customers, suppliers, employees, shareholders, and the community, and discusses how Debenhams can improve its operational efficiencies to meet organizational objectives and adapt to the wider environment. The report concludes with a discussion of how operations management impacts the wider environment, including competition, cost challenges, technological advancements, and social responsibilities.

Operations Management practice
at Debenhams
 LO3: Demonstrate an appreciation of the role leaders and
managers play in the operations function of Debenhams.
 LO4: Demonstrate an understanding of the relationship
between leadership and management in a contemporary
business environment.
Presented by:
Student Name : ……………………………………….
Student ID : ……………………………………….

Six sigma is an approach by which the problems will be resolved.
By the help of this both operational and organizational issues will
be taken into consideration. There are five phases included in
this which are as follows:
 Define
 Measure
 Analyse
 Improve
 Control
1.1 Key approaches to Operations Management in
Debenhams
SIX SIGMA

How can Six Sigma improve operations at Debenhams?
The six sigma will be benefitting the organization in following ways:
 Value will be added to the business and there will be improvement which
will be made in terms of quality.
 Customer satisfaction will be attained as best quality of products and
services will be delivered.
 By the help of this supply chain process will be optimized.
 The improvement will be made in the entire production process which is
involved.
 Recommendations are provided by which issues can be avoided in
coming period.

1.2 Key approaches to Operations Management in
Debenhams
LEAN PRODUCTION
 The process by which the wastage that is made in the production can
be eliminated is identified as lean production.
 There will be improved effectiveness and efficiency in the complete
process.
 The key feature of this production is continuous improvement and
empowerment of employees.
 The main elements include equipment reliability, waste elimination
and process capabilities.
 There are five main principles of this process which include value,
flow, perfection, pull and value streams.

How can Lean Production improve operations at
Debenhams?
Various advantages will be attained with the use of lean production and
they are as follows:
 Employee satisfaction will be improved together with the productivity.
 The product quality will be improved as there will be use of all the
resources which were earlier wasted.
 There will be increase in the sustainability as the waste will be reduced
and effective utilization of resources will be made.
 The productivity will be increased and with that there will be increase in
the profits of company.

1.3 Key approaches to Operations Management in
Debenhams
Total Quality Management
 TQM is an approach by which the quality will be managed and there
will be attainment of long term success.
 The main objective of the approach is to provide the quality in all
aspects including services, products, resources and people.
 The new businesses will also be generated with the use of TQM.

How can Total Quality Management improve operations
at Debenhams?
The company will be attaining various benefits with the use of TQM and
they are as follows:
 The quality of all the products and services will be improved.
 There will be involvement of employees which will make them feel
secured.
 There will be use of all the resources in most effective manner.
 The future of the business will be secured as there will be generation of
new businesses.
 There increase in consumer satisfaction will be attained.

1.4 The role that leaders and managers play
in operations management
In the success of management operation the leaders and managers plays an
important roles as:
 The quality of the operations which are being performed is improved.
 The new talent which is required in the company is attracted by them.
 The processes which are involved are reviewed and improved for better
results.
 The planning, controlling and other operations are managed in most
efficient manner.
 The strategies for the better position are made by them.

2.0 The importance and value of operations
management in achieving business objectives.
Business objectives
 In all the companies there is an important goal which is required to be
attained and that is identified as business objective.
 All the strategies which will be required to attain them are also specified
in that.
 Time which will be required together with the resources are specified in
the objective.
 The main objective of any business is survival in the competitive market.
 utilization of the resources in appropriate manner for the attainment of
target is another objective of any business.

2.0 The importance and value of operations
management in achieving business objectives.
Key decisions taken by operations managers
 The operations manager make the decision in relation to the operations
which are performed in the business.
 They implement the strategies in relation to the products and goods to
ensure their quality and costing.
 Layout of the activities that are to be performed is prepared by them.
 The decisions in relation to the human resources and job design are
taken by managers.
 The manner in which supply chain will be managed is looked after by
them.

2.0 The importance and value of operations
management in achieving business objectives.
The operations manager helps in attainment of the business objective on
following ways:
 They make the resources which are available to be used in the most
effective manner.
 They ensure that the goods and products shall be produced in the best
quality.
 They control the waste which is incurred in the production process.
 The strategies are made by which cost is controlled and profitability is
increased.
 The supply chain is managed by them which leads to completion of
production without any hindrances.

3.0 Factors within the business environment that impact upon
operational management and decision-making by leaders and
managers
 Corporate Culture: The culture which is followed in the business affect
the decisions as this is the manner in which integration is made among
employees.
 Corporate Values: The principles which are used to conduct the internal
operations in effective manner are covered in the corporate values.
 Corporate Ethics: There are certain rules and ethics which shall be
followed by which the objectives will be achieved and the operations will
be performed in best manner.
 Corporate social responsibility: All the businesses are also responsible for
the society and in this aspects the manner in which contribution to the
society is made will be covered.