ICT Project Briefing Report and Project Management Plan for Deliva

This report presents a project briefing and management plan for Deliva, a parcel service company aiming to enhance its competitiveness through ICT implementation. The report outlines the project's strategic context, including the need for an online portal to improve client communication and operational efficiency. It details the organization's strategic and business plans, emphasizing the integration of cloud computing, robotic integration, and communication advancement technologies. The report covers client requirements, legislation, and industry standards, as well as a comprehensive risk management plan. A detailed work breakdown structure (WBS), budget, project schedule, and critical path analysis are provided, alongside a consultancy strategy for business process improvement. The project's objective is to increase communication and delivery efficiency, offering a competitive edge through technological advancements. The report emphasizes the importance of proper planning, technological skills, and monitoring for successful project completion.

Running head: ICT IMPLEMENTATION
ICT IMPLEMENTATION
Name of the Student
Name of the University
Author note

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Table of Contents
1
.Project Briefing...............................................................................................................................2
2. Schedule and Budget...................................................................................................................6
3. Email..........................................................................................................................................17
7. Mention the changes.................................................................................................................17

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Project Briefing
Background
Deliva are a parcel service company, which is located in Sydney. They have been facing
high competition from Sydney courier environment. Hence wise they been trying to develop
technological strengths in order to stay in the competition and gain an edge over the other
competitors. In recent time parcel distribution process is performed in a manual manner.
Implementation of an online portal is also expected to be eliminating the performance gap that is
present and increase the efficiency.
Organization’s strategic and business plans and its output requirement
The organization’s strategic plan includes implementing online portal for bettering the
client communication process. This ensures that the staying connected with the clients with the
help of the mobiles and laptops via the online portal. Hence wise implementation of ICT in the
business processing have been the major target of the Delvia. A real time communication system
have been one of the major business based goal that is to be considered. This provisioning of real
time communication have been another aspect that is to be provided. The ICT system is expected
to be helping in increasing the efficiency of the business process as well. This will be providing
business related benefits as well. It is seen that the data that are collected from the clients are
stored in the database and this can be used for future usage (Agarwal 2017). This will be helping
in increasing the efficiency in the performance analysis section. With the help of the ICT
implementation GPS tracking cam be made as well. This will be benefitting the entire business
from both strategic and business perspective.
Strategic and operational needs of the ICT project during the planning phase

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The strategic as well as operational needs of the ICT project during the planning phase
are as follows: -
Identification of the project’s strategic context as well as the requirement of the project.
Identification of the organization’s output requirements and hence wise perform the
strategic as well as business planning.
Analysis of the client requirement and identify the role of legislation as well as industry
code of conduct and standards in the process.
Perform risk assessment and hence wise identify the risks that are present in operational
process. This have been ensuring the fact that proper estimation of the business management is to
be considered.
Project's strategic context and requirements
The basic requirements that are to be considered for implementing ICT in the business
processing includes the likes of the Cloud computing technology, robotic integration technology
and communication advancement technology. With the help of the cloud computing technology,
features of resource sharing is performed in the section. This will be increasing the speedy
scalability as well as the processing of the streamlining process and agility. This have been
increasing the acceleration of globalization as it has been designed for wide range of the network
access methods (Kettunen and Sampson 2019). Communication advancement technology have
been acting beneficial in the process as well. This is the main reason of then higher efficiency in
the data transaction process.

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Identification and exploration of client requirements. This implementation will not only
be bettering the man to man communication process but also better the man to machine
communication process. Again the main role of the robotic integration technology, the main
aspect that is considered is that it will be incorporating the technology of IOT. This integration of
IOT in the business process will be helping in providing real time business proceedings. This
process is mainly focused on the machine to machine to actuator (Milosevic and Dimic 2018).
This is considered as an outgrowth of the machine to machine. With the help of the robotic
integration not only help in gathering the data regarding the real time information but also helps
in acting as per the data that is collected.
It have been seen that the usage of private clouds have been popular aiming the different
business organizations. This have been performing server integration might be easier. The intra
company ICT system have been using the processing of virtualization and hence this will be
bettering the entire process of operational load management (Mihardjo et al., 2019). Hence usage
of cloud service that possesses additional flexibility as well as the operability speed.
In this case study using of robotic integration will be helping in receiving traffic related
information and provide a real time analysis of the movement of the courier services. Movement
of individual people can be analyzed and this will be helping in detecting the exact location of
the person who have been out for delivery. Scheduling of the delivery process as per the traffic
will also be considered in the section (Frehe, Mehmann and Teuteberg 2017). This will be
ensuring the fact that there will be proper assessment of the rush prediction as well. This might
be helping in providing a better assessment of the routes that are to be taken for reaching the
destination in a faster manner. Data collection and data analysis have been the major two aspects

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of this tool. It can be stated that a M2M cloud will be having functionalities regarding the
processing of the collecting and storing the data. This data that is stored is hence wise considered
for performing analysis. This analysis ensures that there is a better prospect of the decisions that
are made in automated manner (Gavinelli 2016). This is the main advantage that is received in
the process. There are 4 functions that are to be considered. The very first function that is
considered in the process is the functioning of the analyzing information from the device and
hence determine the process of reacting on the situation on real time basis. The second function
that is considered in the process is that actuators are introduced (Bălan 2018). This ensures that
the entire process gets activated. Another function that is considered in the section is that proper
assessment of the optimum command is to be considered and this will be acting as the basis of
the entire operational functionality.
For the communication process communication advancement technology is considered.
This includes the likes of call interpretation. This will be including the usage of the call
interpretation technology as well.
There are certain aspects that are to be considered for the processing of the ICT
implementation and this includes presence of on premises deployment. This will be requiring
corresponding servers as well as network equipment which are already present in the premises.
Proprietary software are also considered in the processing. This ensures that the legally
acclaimed software are considered for completion of the implementation process. Usage of
MapReduce will also be important for better usage of the data assessment (Nesse 2018). This is a
software framework which have been introduced by Google for supporting distributed
computing. This will be including proper data sets as well as the clusters of the computers.

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Summary of the impact of legislation and industry codes and standards
The entire impact of the legislation and industry code and industry standard can be
diversified in a manner that will be helping in developing a proper assessment of the electronic
contracting. This ensures that security related issues are eliminated. Regulatory policies are
implemented which helps in better assessing of the business management and this will be helping
supporting and supervising obligations. These are the major benefits that are received in the
process.
A risk-management plan
The risk management plan can be divided in 3 major steps. The 1st step that is considered
includes identifying of the potential risks, evaluating the same as well create response.
Risks that are present in the case are follows: -
Risk 1: Inherit Schedule: In case data that are collected are not accurate in nature,
analysis process gets wrong. The eliminating technique that is considered in the process includes
performing proper planning and hence this will be helping in better analyzing of the data
management.
Risk 2: Employee turnover: Employees will be new to the technology and this will be
effecting the entire operating process. Training the employees is the sole issue mitigation
technique.
Risk 3: Data breach: Data collected for analysis might get breached and this will be
affecting the entire situation. Usage of firewall is recommended for this process.

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2. Schedule and Budget
Expected outcome: The outcome that is expected is to increase the communication as
well as the delivering process and hence provide a competitive edge.
Specifications
The specifications that are provided in the process includes installing cloud server,
robotic integration and communication advancement technology.

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WBS
Figure 1: Work breakdown Structure
(Created by author)

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Budget
Task Name Resource Names Cost
ICT
implementation
$240,680.00
Initiation $10,800.00
project
charter creation
Project manager $4,800.00
business
case documentation
Project manager $3,600.00
analysis of
the feasibility
Project manager $2,400.00
Project
planning
$21,240.00
researchin
g business
requirement
Project
manager,project planner
$5,760.00
performing
primary research
Project
manager,project planner
$9,720.00
performing Project $5,760.00

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secondary research manager,project planner
Execution $197,920.00
analyze
business environment
implementation
team,Volunteer
$2,400.00
develop
network infrastructure
implementation
team,Volunteer
$6,720.00
develop
digital products as
well as information
service
implementation
team,Volunteer
$3,360.00
skill
upgrading of the
employees
implementation
team,Volunteer,training
team
$5,040.00
intangible
investment
implementation
team,Volunteer
$6,720.00
setting up
of cloud, robotic
integration
implementation
team,Volunteer,software
$89,440.00
analyzing
the software and
implementation
team,Volunteer,Hardware
$68,880.00

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hardware integration ,software
Debugging
the issues present
implementation
team,Volunteer
$6,720.00
Start using
the platform
implementation
team,Volunteer
$8,640.00
Monitoring $4,800.00
Result
analyzing
Project manager $2,400.00
proper
analysis of the result
Project manager $2,400.00
Project
closure
$5,920.00
performing
risk assessment
risk assessment
team
$1,600.00
detecting
the risks
risk assessment
team
$1,760.00
eliminating
the risks
risk assessment
team
$2,560.00
Skills required for completion of the project