Strategic Business Plan: Same Day Delivery Company Analysis

This report provides a comprehensive business plan for a "Same Day Delivery" company, founded during the COVID-19 pandemic to capitalize on the surge in online shopping. The plan covers key aspects such as technology, management and organization, and social responsibility and sustainability. The technology plan details the use of artificial intelligence for personalized user experiences, cloud computing for data management and delivery speed, chatbots for customer service, voice assistants for convenience, and CRM for customer relationship management. The management and organization section outlines the roles and responsibilities of the team members. The social responsibility and sustainability section emphasizes collaboration with non-profit organizations and adherence to ethical and legal measures for animal welfare. The business aims to ensure customer satisfaction and long-term sustainability by integrating technology, human resources, and social responsibility into its core operations. Desklib offers solved assignments and resources for students.

Business plan for the " Same Day
Delivery"

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY..................................................................................................................................3
TECNOLIGY PLAN...................................................................................................................3
MANAGEMENT AND ORGANIZATION...............................................................................5
SOCIAL RESPONSABILITY AND SUSTAINABILITY.........................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
It is important to develop an effective business plan that includes the overall objectives of
the functions of the business such as technology is used, management and organisation, the
objectives of the social responsibilities performed and so on. This report is in the context of
“Same day delivery company” which is founded during the COVID-19 pandemic. Since the
COVID-19 wherein all brick and mortar stores were closed which made the consumers switching
to online stores. As a result, 70% of the total population of UK, switched to online shopping.
Same day delivery company came up with the business proposal of parcel pet to different
locations with minimum possible time. The company promises to deliver only pets with small
and medium sizes. Apart from that, the business also delivers the product on the same day. Thus,
taking same day delivery company, this report covers the overall business plan including the
technological plan, management and organisation and social responsibility and sustainability of
the business (Barrow, Barrow and Brown, 2018).
MAIN BODY
TECNOLIGY PLAN
The technological plan of the Same day delivery company involves technical solution
that eases the experiences of the customers. The association for technical solutions that
eliminates the glitches and smooths down the customer’s experience while they are surfing in the
online website of the company.
Certain technological solutions used by the association includes:
Artificial intelligence
Artificial intelligence helps in enhance and deliver personalized user experience to the
consumers. Moreover, that artificial intelligence also helps Same day delivery business to
identify the consumer behaviour pattern that further helps to shoot up consumer engagement for
business. Artificial Intelligence works for improving customer experience as it delivers the
relevant information of what actually they are looking for and customized their searches in a way
that makes their online shopping very convenient (Ekanem, 2017).
Cloud

The cloud computing used by the business helps to manage and process big data, enhances the
delivery speed, helps to manage the storage of big data of the business more adaptable and brings
stability of business functioning. Cloud computing is the most convenient sources of business
data that can be accessed from any end even from remote locations with limited internet
connectivity.
Chat bots
Chat bots helps to deliver convenience to the consumers and provide information to them over
the e-commerce websites. Chat bots are there available 24×7 that delivers relevant solutions to
the consumers when they ask for. Chat bots are such automated communication tools that
interact with the customers in real time. Chat bots also have decision-making ability with the use
of deep learning and machine learning that helps to meet complex business process and expand
on network of statements. Chat bots helps to respond to the frequently asked questions of the
consumers. Apart from that, chat bots also help to deliver real-time shipping tracking
information to the consumers. It also helps to fulfil the delivery order through order management
systems (Galai, Hillel and Wiener, 2016).
Voice assistants
The consumers always look for convenience in this technological era. Same day delivery
company add voice commerce with the help of voice recognition technologies primarily to bring
convenience of the consumers when they surf in the e-commerce website.
Customer relationship management
Customer relationship management tool is a software used by business in order to store
information about the prospects for the purpose to serve the customer serve better by detailed
information about them. Customer relationship management is being used by Same day delivery
business that helps to store relevant information about the customers in order to evaluate the
consumer behaviours, their preferences, responses, raised concerns, queries and interact with
them in order to effectively serve them better and enhance consumer perception about the brand
(Kußmaul, 2016).

MANAGEMENT AND ORGANIZATION
The management process of the business organisation is been handled by ICA, Madalina,
Andrei and Elena. Wherein the overall management role and responsibilities into different
functional units, ICA is majorly responsible for carrying the business activities that including
taking the orders from the customers and further organisation the transportation for their order.
Where ICA have to communicate the transportation department about the latest order to shipped
addressed location and update the status of product mobility to the users. ICA have to further go
through the al the documents provided by the consumers in order to relevance of the consumer
information and ensure that is no prohibited item ordered by the end of the user. Andrei is being
delegated for directly communicating with the drivers (Matović, 2020).
Andrei
Andrei collects the required information and other details from the users and provides it to the
drivers so that the parcel s been delivered to the right address. Further, Andrei maintains
continuous communication with the drivers in order to check the status of the parcel till it
reaches to the consumers and check whether the transportation does not face any hindrances and
issues meanwhile. The management process works in a way that as soon as the customers’ orders
the specific order is being viewed by the team members and crosscheck the order is ethically and
legally accepted. All the orders are taken via email as a platform. The business works in order to
deliver timely orders, if the user have placed the order at 9 AM user will receive the order by 10
AM on that same day. The driver collects the order and then deliver it to the receiver securely.
The parcel is only delivered after the confirmation and reconfirmation of receiver ‘s name and ID
proof. Moreover, that all the goods and pets are transported by business are all insured.
Madalina
Madalina is being delegated in order to conduct marketing and dealing with the future investors
of the business. Madalina conducts market survey and research in order to identify the latest
market trends and rightly frames the market campaign of the business. Madalina carries
marketing activities with the help of social media platforms such as Facebook, Instagram, twitter
that helps the business in order to reach out the large consumer prospects within just a couples of
seconds. Same day delivery company also work in collaboration with non-profit organisation in
order to support and re-habitat and find good care homes for the animals (Navarro, 2015).

Elena
Elena in the business s delegated in order to manage the finance, human resource and head
office. The main role of Elena lies in order to identify the skilled and the desired candidature to
recruit in the business and carry other human resources activities such as compensation,
performance management. Apart from that, Elena is also delegated in order to ensure the
financial activities of the business by the way of preparing financial statements, managing the
cash flow, allocate the fund flow, decision pertaining to the business expansion and the financial
positing of the business. Elena have to ensure that the business activities are been executed as per
the predetermined objectives and standards. Where in the human capital must be delegated with
the determined objectives and task and are performing as per the quality standards of the
business. Elena also have to ensure that the business is making best of the profit while estimating
the total expenses and the cash inflows and outflows, the funds required with the business and
sources of funds. Apart from that, Elena have to manage the head office that involves
scrutinising all the overall functioning of the business be it any activity and ensure that all the
business functioning is been carried out as per determined objectives (Parsons, 2015).
SOCIAL RESPONSABILITY AND SUSTAINABILITY
In order to establish the sustainability of the business in the market environment it is
important that the business looks into approaches that benefits in long-term business life. Such
requirements of the business can only be met where the business is able to manage the customer
orders most securely, attains customer satisfaction and approaches that benefits both business
and the society in long-term. The business formulates such approaches that not only drives
towards sustainability but also reflects the corporate social responsibility for which the business
collaborates with different non-profit voluntary organisation primarily for the purpose of
supporting adoption, identifying care homes, offering sanctuary and long-term care to different
animals. This is an important measure taken by the business in order to ensure that there is
stability and corporate social responsibility been practiced by the business. Further, the business
also works for collaborating with Zoos surrounding London and Farms in order to support the
project in future. Collaborations with Zoos would help the association in order to give the
animals a secure environment (Simón-Moya and Revuelto-Taboada, 2016). Same Delivery
Company also works in collaboration with Farms so that the proper food facilities can be given

to the animals at the right time. The business adheres to all the ethical and legal measures
formulated by the Government of UK for managing the animal with care. The business also
invests on collaborating with different organisation in order to ensure that they safely manage the
animals and follows utmost standards of maintenances pertaining to the cleanliness, animal
feeding, water supplies, and most importantly health of the animals is not being ignored. The
corporate social responsibility followed by the business reflects the care about the animal by the
way of finding them better environment. Sustainability and corporate social responsibility
approaches formulated by the business helps to maintain customer reliability and the brand
goodwill of the business in the marketplace (Watson, McGowan and Smith, 2015).
CONCLUSION
Thus, it can be concluded that formulating effective business plan is important as it pen
downs all the functions and operations that a business need to carry on. The businesses
delivering products and services to their end prospects, customer satisfaction should be the
primary objective in order to accomplish the sustainability in the external market environment.
Business plan is the integration of technology, human resources, strategies formulated for
managing human and nonhuman resources and other core responsibilities and functions of the
business. The above discussion also reflects the technological tool used by the e-commerce
businesses and how it benefits to bring convenience for both business and the customers in the
business activity. The management and operation determines the activities carried by the human
capital of the association for managing the functionalities of the business, lastly, the social
responsibilities and sustainability approaches determines all the business activities that benefits
society and environment.

REFERENCES
Books and Journals
Barrow, C., Barrow, P. and Brown, R., 2018. The Business Plan Workbook: A Step-by-step
Guide to Creating and Developing a Successful Business. Kogan Page Publishers.
Ekanem, I., 2017. Writing a business plan: a practical guide. Routledge.
Galai, D., Hillel, L. and Wiener, D., 2016. How to create a successful business plan: for
entrepreneurs, scientists, managers and students. World Scientific.
Kußmaul, H., 2016. I. Business Plan. In Betriebswirtschaftslehre (pp. 505-560). De Gruyter
Oldenbourg.
Matović, I. M., 2020, June. Evolution of the Business Plan in Contemporary Business.
In Proceedings of the 17th International RAIS Conference on Social Sciences and
Humanities (pp. 71-76). Scientia Moralitas Research Institute.
Navarro, F. D., 2015. Business plan: A preliminary approach to an unknown genre.
Parsons, J., 2015. Why Develop a Business Plan?.
Simón-Moya, V. and Revuelto-Taboada, L., 2016. Revising the predictive capability of business
plan quality for new firm survival using qualitative comparative analysis. Journal of
Business Research. 69(4). pp.1351-1356.
Watson, K., McGowan, P. and Smith, P., 2015. Leveraging effectual means through business
plan competition participation. Industry and Higher Education. 29(6). pp.481-492.