Selco Builders Warehouse: Delivery Service Improvement Project Report

This report focuses on the delivery service of Selco Builders Warehouse, a builders' merchant. It explores project objectives, including the study of delivery service improvements. The report includes a literature review on delivery management concepts, the current delivery service, and potential enhancements. The analysis covers the 'click and deliver' option and the challenges of optimizing delivery routes. The project execution plan outlines the budget and resources needed for the project. This report aims to provide insights into the delivery service practices and suggest improvements to enhance customer experience and business profitability. The report also includes references from various sources.

Knowledge Exchange
Project

Content
Introduction
Overview of company
Project objectives
Literature review
Project execution plan
Conclusion
References

Overview of company
Selco Builders Warehouse is the builder's
merchant for the tradespeople and
business only. In 2016 and 2017, the
organisation was awarded with National
Merchant of the year from Builders
Merchant News award. The company is
headquartered in Birmingham in England.
The organisation have grown into the
highly competitive and have become
respected trade only builders merchant.

Project aims and objectives
Research Aim
To study different ways of improving the delivery service in Selco Builders
Warehouse.
Research Objectives
To understand the concept and importance of delivery management.
To identify the delivery service used by Selco Builders Warehouse company.
To investigate different ways in which Selco Builders Warehouse can improve its
delivery service.

Literature Review
1.1 To understand the concept and importance of delivery
management.
According to Staff Writer (2020), delivery service is an
important component in the business as it mainly defines the
interactions between the client and the business which offers
the product or service. A good delivery service adds value to
the customer and results in customer retention.

Continue.....
1.2 To identify the delivery service used by Selco Builders Warehouse company.
According to Aline Karak and Khaled Abdelghany (2020), delivery service is the use
of the transport and the delivery of the goods, service or people. The company Selco
Builders Warehouse uses many delivery options in order to improve its customer
experience. Some of which are discussed below-
●The company have introduced new delivery option of click and deliver which enables
the customers to make the purchase of bulky products and make them deliver to the
site directly from branch of company at a single click.

Continue.....
1.3 To investigate different ways in which Selco Builders
Warehouse can improve its delivery service.
According to Muhammad Kashif javed (2020), deliver service can
help the businesses to improve its sales both online and offline. There
are many challenges which are faced by the companies while building
the perfect route of delivery which meets all the requirements and
allow the business to earn profit.

Project execution plan
It is a document which describes objectives which the company
needs to achieve with time and requisite resources. The
components of Project execution plan is illustrated below-
Cost
It is an amount which is required to be utilised for
completing the whole of the project. For the current project, the
cost required is 20000 Pounds which will be considered by the
project manager. It is a set budget which shall be used in order
to complete the project.

References
Garcés, P. and O’Dowd, R., 2020. Upscaling Virtual Exchange in University
Education: Moving From Innovative Classroom Practice to Regional
Governmental Policy. Journal of Studies in International Education,
p.1028315320932323.
Mitra, M.R., 2017. KNOWLEDGE SHARING COMMITTEE CONTINUES
TRADITION OF EXCHANGE. International Journal of Government
Auditing, p.40.
Xiao, Y., Zhang, X. and de Pablos, P.O., 2017. How does individuals’ exchange
orientation moderate the relationship between transformational leadership and
knowledge sharing?. Journal of Knowledge Management.

Thank You