Exploring Key Drivers of Digital Workplace Transformation at Deloitte

This report aims to determine the key drivers influencing digital workplace transformation within a business environment, focusing on a case study of Deloitte. It covers the meaning of digital workplace transformation, key drivers influencing it within Deloitte, and the technology requirements for employees to collaborate effectively. The project management plan includes scope, cost, time, communication, quality, resources, and risk considerations, supported by a Gantt chart and Work Breakdown Structure (WBS). The research methodology employs a quantitative approach, using questionnaire surveys to gather data from Deloitte employees, complemented by secondary data from literature reviews. Data analysis interprets the survey results, highlighting the understanding of digital workplace transformation, its benefits, key influencing drivers, impact on profits, training needs, technology requirements, effectiveness measurement, challenges faced, business priorities, and performance measurement methods within Deloitte. The report concludes with recommendations based on the findings.

Managing a Successful
Business Project
(What are the key drivers
influencing digital workplace
transformation?)
1

Table of Contents
Introduction......................................................................................................................................3
Project aim and objectives ..............................................................................................................3
Project management plan ................................................................................................................3
Gantt chart..............................................................................................................................4
WBS.......................................................................................................................................6
Literature review .............................................................................................................................7
Meaning of digital workplace transformation within a workplace........................................7
Key drivers to influence digital workplace transformation within Deloitte working
environment............................................................................................................................7
Requirements of technology for employees of Deloitte to carry out their roles and collaborate.
................................................................................................................................................7
Research methodology ....................................................................................................................7
Data analysis....................................................................................................................................8
Data interpretation.........................................................................................................................10
Conclusion ....................................................................................................................................19
Recommendation...........................................................................................................................19
References......................................................................................................................................20
Books and journals ..............................................................................................................20
Appendix .......................................................................................................................................21
Performance Review............................................................................................................22
Project logbook.....................................................................................................................23
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Introduction
Workplace transformation is the process in which a company adopts change and
innovation in their workplace to attain organisational aim and objectives. It is the rethinking of
flexible work spaces to accommodate various kinds of work, technologies and workers
(Tortorella, Fogliatto and Jurburg, 2021). It enhances employees engagement and resulting in
retention of employees within workplace. The selected organisation with project Deloitte. It is
one of multinational professional services network which is serving in over 150 countries. This
report covers research aim and objectives, literature review, project management plan and data
analysis part.
Project aim and objectives
Aim: “To determine the key drivers that influence digital workplace transformation within a
business environment”. A case study on Deloitte.
Objectives:
 To understand about the meaning of digital workplace transformation within a workplace.
 To determine the key drivers to influence digital workplace transformation within
Deloitte working environment.
 To analyse the requirements of technology for employees of Deloitte to carry out their
roles and collaborate.
Project management plan
Project management plan is the plan which is usually focusing on planning of all
activities conducted during project in most appropriate manner (Fredberg and Pregmark, 2021).
It involves all the factors such as scope, cost, resources and quality etc. to determined
information in most effective manner. This is mentioned below:
 Scope: The scope of present research is wide and results in gaining higher opportunities.
It is because digital workplace transformation resulting in being updated towards
technologies and making changes in present business activities. It is to adopt new normal
and adopting updation in technologies and other types of requirements. So that is why the
scope is very broad.
 Cost: It is an essential factor in project management plan, as it is a cost which is
involving while conducting this research. It is the cost which is allocated with the
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activities. The managers of Deloitte company are having enough funds to conduct this
research. The amount needed for conducting this research project is $7000 which helps in
completing all the activities.
 Time: The time invested within current research is about 10 weeks in which research has
to be completed (Broo, Lamb and Zomer, 2021). Further researcher is using Gantt chart
and WBS to make a schedule and complete research project on a shorter time period.
This helps in achieving project aim and objectives on definite time.
 Communication: Communication is the another factor of project planning because it is
important to communicate with respondents in order to complete questionnaire form.
Further, there are two types of communication methods such as verbal and nonverbal
communication. In this research, researcher is using verbal method to develops answers
from respondents. This helps in getting true and reliable data and information about
particular topic.
 Quality: Quality is one of the factor used by researcher to analyse information and data
in most effective. Because if quality is better, then audience will get interest in that (Hu,
Barber, and Day, 2021). Further, researcher is getting information through both primary
and secondary data collection methods because primary data involves first and primary
informational and secondary data brings in-depth knowledge. They are analysing various
books and articles to gain true and reliable information which provides better quality.
 Resources: There are some of the resources which are needed to complete this project on
time period. It is important to have enough funds and capital to conduct research. The
resources needed for this research is books, articles, respondents, stationary and
manpower etc. complete it in effective manner. It helps in attaining it in most effective
and timely manner.
 Risk: There could certain risk which comes while conducting project (Elliott, 2021).
Within current study, the major risk comes are lack of financial resources, lack of time
management, lack of interest of people while giving answers etc. it is important to
consider these risk in mind while conducting research to complete it in effective manner.
Gantt chart
Gantt chart is a type of bar chart which helps in illustrating project schedule. It shows
dependency relationships that is between activities and current schedule status. It consists of
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horizontal and vertical axis on a chart. Horizontal axis represents project activities. On the other
hand, vertical axis consist of time required to complete project. It helps in completing research
on shorter time period.
5

WBS
It refers to the tool of project management that is used for classifying segmentation of
overall activities. It helps investigator in dividing the whole project into some tasks so that it
could be completed in shorter time (Giuseppe, Zoboli and Gualtieri, 2021). It becomes easy to
lead and study within given frame. It is in hierarchy manner which helps in completion of project
in most systematic manner.
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Literature review
Meaning of digital workplace transformation within a workplace.
From the views of Zhen, Yousaf and Yasir, (2021) Transformational of the organisation
is rethinking of the strategies and making changes within existing working environment. Digital
workplace transformation is the term comes in transformational, it is a concept in which business
use digital transformational to make use of technologies and employees and software. In this
artificial intelligence and cloud service is the aspects of workplace which helps in removing
barriers and make sure company could run 24/ 7 hours. This helps in making use of remote
working employees and assist them towards use of technology and making profits.
Key drivers to influence digital workplace transformation within Deloitte working environment.
According to Bresciani, Ferraris and Santoro, (2021) Digital transformation is the process
of becoming digitally within workplace. Some of the drivers which helps in influencing digital
workplace transformation within Deloitte working environment. These are need of agility-
company should have ability to compete with its competitors and should tale customer
feedbacks, quickly adapt marketplace trend. The other driver is changing business process. They
are focusing on space, designing of office building. Further, they are spreading in all different
locations within 150 countries. While having digital, company is using latest technology and
retain employees for longer time. They are using artificial intelligence within working
environment in order to safe all data and informational and working remotely as well.
Requirements of technology for employees of Deloitte to carry out their roles and collaborate.
From Hou, Zhang and Wang, (2021) Workplace digital transformation will be resulting
in carrying and developing employee relations and productivity. There are certain technologies
which helps in achieving organisational goals and employees personal goals also. Some of the
latest technologies like artificial intelligence and software helps the employees in becoming
digitally and enhancing their skills. This helps in retaining them in organisation for long time as
well.
Research methodology
Research method: There are two methods of research methodologies which helps in
collecting data and information accurately. These are quantitative method and qualitative
method. Quantitative method brings numerical data and information through use of graphs and
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charts. Further, qualitative research brings non numeric informational about a topic. Within
current project, investigator is using quantitative research which brings numerical data. They are
using questionnaire survey which consist of close ended questions. This questionnaire brings
statistical data about a given topic. Quantitative research helps in getting reliable and true
information which helps in achieving project aim and objectives.
Data collection method: There are two types of data collection method. These are
primary and secondary data collection method. Primary data is a first-hand information that is
collected directly to the respondents (Ameen, Tarhini. and Choudrie, 2021). This brings numeric
and practical data which uses graphs and charts to analyse data. Further, secondary data is a
secondary information gets from analysing books and newspapers and articles etc. within current
research, researcher is using both of the methods. Primary data is collected through questionnaire
survey which involves answers from respondents of company. This brings true and reliable data
through use of statistical data. On the other hand, secondary data is collected through literature
review which will bring in depth knowledge about a particular topic. It is said that primary data
brings more accurate information as compared to secondary data but is costlier as well.
Sampling: Sampling is the process of selecting some of a samples from large number of
population. Sampling consisting of two types. These are probabilistic and non-probabilistic
sampling method. Probabilistic sampling method is used with current project and in this random
sampling is used to select a sample because it provides equal chance to every respondent to be
selected in a sample (Hendriarto, 2021). The sample size selected within this report is 30 who are
the employees of Deloitte company. Questionnaire is given to provides answers of those
questions.
Data analysis
Questionnaire
Q1. What do you understand by the term digital workplace transformation? Frequency
a. Adoption of digital process to achieve business objectives 5
b. Rethinking work in digital age 5
c. Strategy to boost employee performance and making customisation of
work.
5
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d. all of the above 15
Q2. According to you, how digital workplace transformation helps in
benefiting employees?
Frequency
a. Improving productivity and efficiency 10
b. Increasing flexibility 12
c. Improving employees satisfaction 8
Q3. According to you, which key drivers are influencing digital workplace
transformation within Deloitte working environment?
Frequency
a. Changing business process 12
b. Social media 8
c. Improvement in infrastructure 10
Q4. As per you, did digital transformation at Deloitte helps in gaining more
profits?
Frequency
a. yes 25
b. no 5
Q5. According to you, did employees need overall on board training to
transform digital workplace?
Frequency
a. yes, always 10
b. not, sometimes 15
c. no, never 5
Q6. Is there any requirements of technology for employees of Deloitte to
carry out their roles and collaborate?
Frequency
a. strongly agree 10
b. agree 15
c. Disagree 5
Q7. How could you know, whether digital transformation is working in Frequency
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your organisation effectively?
a. By seeking employees productivity 10
b. By accomplishing early wins 11
c. By enhancing profits and revenue 9
Q8. According to your views, what challenges can be faced while doing
workplace transformation by a managers?
Frequency
a. Data and application security 15
b. Issues with productivity. 15
Q9. What are the business priorities for Deloitte organisation. Frequency
a. Growth and profitability 20
b. Customer satisfaction 10
Q10. How do you think, company will be able to measure their
performance?
Frequency
a. By profitability 20
b. By employees efficiency 10
Data interpretation
Question 1 Understand by the term digital workplace transformation
Q1. What do you understand by the term digital workplace transformation? Frequency
a. Adoption of digital process to achieve business objectives 5
b. Rethinking work in digital age 5
c. Strategy to boost employee performance and making customisation of
work.
5
d. all of the above 15
10

Interpretation
From the graph, it is analysed that out of 30 members, 5 said that adoption of digital
process to achieve business objectives is a meaning of digital workplace transformation. The
other 5 people said that rethinking work in digital age is the meaning of digital workplace
transformation. Further, other 5 respondents answered it is a strategy to boost employee
performance and making customisation of work (Guo, Gao, and Gao, 2021). Remaining of the
15 people answered all of the above definitions are the meaning of digital workplace
transformation.
Question 2 Digital workplace transformation helps in benefiting employees
Q2. According to you, how digital workplace transformation helps in
benefiting employees?
Frequency
a. Improving productivity and efficiency 10
b. Increasing flexibility 12
c. Improving employees satisfaction 8
11
a. Adoption of digital process
to achieve business objectives
b. Rethinking work in digital
age
c. Strategy to boost employee
performance and making
customisation of work.
d. all of the above

Interpretation
From the above, it is analysed that out of 30 members, 10 say that increasing productivity
and efficiency is the benefit employees are getting from digital transformation. The other 12
people said that increasing flexibility is the benefits employees are getting from digital
workplace transformation. Remaining of the 8 respondents said improving employees
satisfaction is the benefit from digital workplace transformation.
Question 3 Key drivers are influencing digital workplace transformation within Deloitte
working environment
Q3. According to you, which key drivers are influencing digital workplace
transformation within Deloitte working environment?
Frequency
a. Changing business process 12
b. Social media 8
c. Improvement in infrastructure 10
Interpretation
12
a. Changing business process
b. Social media
c. Improvement in
infrastructure