Business Skills Report: Denny Thomas - MBA Skills and Experience

This report provides a comprehensive overview of Denny Thomas's business skills, focusing on his education, work experience, and relevant skills. It begins with his contact information and then details his educational background, including an MBA from the University of Glasgow with a focus on customer relationship management (CRM) and a Bachelor of Commerce. The report highlights his coursework, project experiences, and relevant skills such as team building and understanding customer behavior. Following this, it details his work experience, including roles as a Customer Management Assistant and a Receptionist, demonstrating his practical application of CRM principles. Furthermore, it includes a skills section, showcasing proficiency in Microsoft Office, communication, leadership, and time management. The report concludes with his language proficiencies, interests, achievements, and references, along with a cover letter expressing his interest in a customer consultant position. This detailed analysis provides insights into Thomas's qualifications and suitability for roles requiring strong business and CRM skills.

Business Skills

Denny Thomas
Address:
231 Wall street, Telephone:
London Mobile:
UK E-mail: [e-mail]
Currently have completed my final year in MBA (Masters of Business Administration) and have
proper knowledge and experience related to customer relationship management.
EDUCATION AND QUALIFICATIONS
2014 to 2016 The Masters of Business Administration
University of Glasgow UK
Subjects: Customer Relationship Management Understanding customer's
behaviour, Team Building, Information Technology, Project &
Maintenance Management
Project: “Hotel Rosewood” understanding customer's behaviour because of
change in quality and price, survey of strategies adopted by
competitors in attracting customers, understanding the individual
behaviour at workplace.
2011 to 2014 Bachelor of Commerce in Building Relationship
University of Glasgow UK
Subjects: Communication development, Customer Services, Building Work
Organization, Developing services, Structural Detailing.
2005 – 2010 Leaving Certificate
Bristol Forest School UK
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Subject: English, Maths, Science, Business, Customer Relationship,
German, French, Geography, Music.
RELEVANT WORK EXPERIENCE
July 12-Dec 26 Education Consultant Ltd UK
Role: Customer Management Assistant
Duties:
 Noting down the issues faced by customers
 Clarifying all the doubts related to career
 Attending telephone, emails and letters of customers related to
issues which they face in education line.
 Working in teams to provide better services to customers
 Making proper record of customers who made use of services
provided by cited firm.
OTHER WORK EXPERIENCE
July 15-Nov 15 Rosewood Hotel London
Role: Receptionist
Duties:
 Booking rooms for the people who are willing to make use of
services. In this context, telephone, letter, face to face and emails
are used to make the rooms book.
 Providing adequate services and arraigning services according to
service users requirements.
 When services are provided, feedbacks from customers so that
improvements can be made so that customers can be satisfied.
 Complete procedure to be followed starting from when arrive and
leave.
SKILLS:
 Have proper knowledge of Microsoft Office
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 Coordinating in a team
 Possess proper Communication skills
 Leadership skills
 Time Management skills
 Presentation skills
LANGUAGES:
 Fluent English
 Fluent Irish
 Intermediate German
 Beginner French
INTERESTS ANS ACHIEVEMENTS
 Business English Certificate
 Class Representative
 PRO of DkIT Juggling Club
 Music, GYM and Cycling
 College Rugby Team Member
 Football team captain of under team 18
REFERENCES
Mr Noel Thomas Mr. Jackson Philip
HR manager Site Engineer
Rosewood Hotel Euro Constructions Ltd.
Email: [e-mail] Email: jackphi@euroconst231@ht
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COVER LETTER
July 10, 2016
Mr. Jins Gorege
Human Reource Manager
XYZ Company
23q1 Hamlet Court
UK, 342123
Dear Mr. Jins:
I am a senior at University of Glasgow and I am very much interest in the area of customer
consultant. My past experience and knowledge is favourable as per the vacant post. The skills I
possess will help me to perform by roles and enable to support the firm to reach its objective. I
have proper knowledge of Microsoft Office and have fluency in foreign languages. My
experiences has also thought me to work in a team and can also manage stress.
Thank you for your consideration. I am looking forwards for the opportunity to talk to youy
regarding my interest in the position.
Sincerely,
Denny Thomas
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