Dental Clinic Operations: Process Flow, Planning, and Analysis

This report provides a detailed analysis of the operations process flow for a dental business, covering essential aspects such as process planning, market mix analysis focusing on customers, competition, and capabilities, and an operational plan detailing service delivery and staff training. It also includes a financial plan that specifies resource allocation and funding sources. The report emphasizes process measurement through market analysis, financial assessment, and operational planning. Furthermore, it employs critical path analysis to prioritize planning steps, highlighting the importance of market understanding, market plan development, financial planning, and operational readiness. This document is available on Desklib, where students can access a variety of study tools and resources.

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Operations process flow
Name of the student
Name of the institution
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Process planning flowchart
The process planning flow chart identifies the important steps taken when starting the
business (Process Flow Chart, n.d.). The first step includes identification of the services that
the business will provide. The business deals with dental services, which include treating
diseases and oral hygiene. The business operates in a very competitive environment made up
of customers who require high-quality services. Therefore, the business should focus on
installing current technology machinery and employing qualified staff. Additionally, the
business faces stiff competition from government-owned dental clinics, which have more
funds. The center has the possibility of becoming the best dental center in the country by
developing a service blueprint that emphasizes on meeting the customer expectations using
modern technology and having qualified staff (Process Flow Chart, n.d.).
The market mix focuses on the 3C’s, which includes the customers, competition, and
capabilities (Edinger, 2012). The business has a wide market made up of both old and young
people looking for affordable dental services. The business has various service packages to

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suit the needs of the customers. Moreover, the business faces competition from already
established dental hospitals within the country. Therefore, the business faces the challenge of
winning a share of the market. The competition includes the government and private
sponsored dental hospitals thus posing a challenge to the hospital (Edinger, 2012).
Furthermore, the business has an operational plan that specifies the running of the
business (Terje Slatten, 2009). The operation plan identifies the tools necessary for service
delivery such as excavators, dental forceps, and curettes’. The center plans to buy the
supplies from the government due to the availability of discounts and the assurance of high-
quality products. Additionally, the operations plan also identifies the methods for training the
staff to improve the skills. The training happens through observation where the inexperienced
staff works under an experienced staff. Other training plans include attending seminars and
enrolling in dental schools to sharpen skills (Process Flow Chart, n.d.).
In addition to that, the business has a financial plan that specifies the utilization,
allocation and the source of finances (Osgood, 2012). The plan emphasizes allocating more
funds to the quality department to ensure that the business meets customer expectations.
Additionally, the sources of capital include loans from banks and friends, personal savings,
and investments from investors in the form of shares. The business will generate income from
fees charged to the patients seeking oral treatment and the subscription fees by customers
willing to join the membership programme. Additionally, the dental center will offer training
to dental students who will pay fees for the learning period (Zhong. X, 2014 August).
Process measurement
The business process measurement has a market analysis as the first process due to
the importance of establishing the existence of a market for the products (McLaughlin D.B,
2017). The business experiences a wide potential market, which calls for an elaborate market

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plan to persuade and create awareness among the customers. Additionally, the business also
requires beating the existing competition to avoid extinction.
The financial measurement is also important to establish the method of funds
allocation and the persons responsible for authorizing the utilization of funds (McLaughlin
D.B, 2017). The plan also outlines the criteria to identify the plans requiring urgent allocation
of finances. Moreover, the financial planning identifies the sources of income for the
business.
Finally, the plan measures the operational plan for the business, which outlines the
service delivery procedure. The operations specify the tools necessary for business and the
favorable suppliers who offer high-quality items (Zhong. X, 2014 August).
Critical path analysis
The analysis identifies the planning steps and ranks from the most important to the
least (Nigel Slack, 2013). The dental center has market analysis as the top step due to the
need of understanding the market. Understanding the market requires knowing the number of
customers and the market size for the product. The second is the development of a market
plan that aims at reaching a wide number of customers through various marketing platforms
such as internet and print media (Process Flow Chart, n.d.). The third is the financial plan,
which stipulates the allocation, utilization and the sources of income. The financial plan is
necessary to avoid wastage of money and failure to fund important projects. Finally, the
operation plan comes last and at the point of launching the business to ensure offering of
services in a proper manner and to have a smooth flow of operations at the center (Terje
Slatten, 2009)

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References
Edinger, S. (2012). Three Cs of Implementing Strategy. Retrieved from Forbes Website:
https://www.forbes.com
McLaughlin D.B, O. J. (2017). Healthcare Operations Management. Chicago: Health
Administration Press.
Nigel Slack, A. B.-J. (2013). Operations Management (7 ed.). Madrid, Spain: Pearson.
Retrieved from https://www.pdfdrive.net/operations-management-e19944602.html
Osgood, A. (2012, January 20). Quality Management 2.0: Deming's 7 Deadly Diseases of
Management. Retrieved from Quality Magazine: https:www.qualitymag.com

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Process Flow Chart. (n.d.). Retrieved from Morestream:
https://www.morestream.com/toolbox/process-flow-chart.cfm
Terje Slatten, M. M. (2009). Managing Service Quality. Emerald Insight, 17(5), 493.
Retrieved from https://www.emeraldinsight.com/toc/msq/17/5
Zhong. X, W. M. (2014 August). Primary Care Redesign: A simulation Study at a Pediatric
Clinic. Paper Presented at the Meeting of IEEE International Conferenceon
Automation Science and Engineering (CASE), Taipei, Taiwan.
.