Report on Operations Process Flow: Small Size Dental Center in USA

This report provides an analysis of the operations process flow for a small-sized dental center in the USA. It begins with an overview of the center's services, which include treatment of dental diseases and hygiene services, and its competitive landscape. The report outlines the business's operational planning, including market analysis to determine customer demand, financial planning encompassing income projections and capital sources, and the development of a service blueprint. The process description details the steps involved in customer service, from initial reception to specialized departments. The report also covers process measurement, identifying key factors for success, and critical path analysis to prioritize essential activities. The report references various sources to support the analysis, offering a comprehensive view of the dental center's operational strategies.

Operations process flow
STUDENT’S NAME
NAME OF INSTITUTION
DATE

SMALL SIZE DENTAL CENTER IN
USA
 The dental center treats all forms of oral infections and provides hygiene services
to the customers. The business operates within the USA and faces competition
from other established government and private sponsored dental centers.
 However, the center believes that the customers look for dental services that
charge average prices while offering high-quality services using current
technology.

SMALL SIZE DENTAL CENTER IN
USA
 The process flow shows the various steps undertaken by the center
before launching operations. The first step is the market analysis to
project the number of customers requiring the services.
 The process flow also indicates the financial requirements of the
center by making projections of the income and identifying the
sources of capital for each activity.

SMALL SIZE DENTAL CENTER IN
USA
 Finally, the plan comes up with an operations plan for the running
of the business. The planning stage includes a blueprint for
offering services (Edinger, 2012).
 The business expects success in the market since most of the
citizens in the USA require dental services.

Process planning flowchart
Services
The business offers dental
services in USA . The
business has the ability to
grow since USA has a wide
market for dental services
The 3C’s
The customers include both
young and old persons
needing dental services. The
business faces competition
from the government
sponsored dental centers
Marketing mix
The center
satisfies the
demand for dental
care using
modern
technology. The
prices are
affordable to all
the customers.
Operations
The business treats dental
diseases and provides other
dental hygiene services. The
employees are trained in dental
schools, seminars and observing
the experienced staff.
Financial plan
The business finances include
loans, personal savings,
investments, cash at hand and
receivables

PROCESS DESCRIPTION
 The dental center offers both the treatment of dental diseases and dental
hygiene services. the dental diseases include bleeding gums and tooth
sensitivity (Process Flow Chart, n.d.).
 On the other hand, the dental hygiene services include cleaning and advice
on proper dental health care (McLaughlin D.B, 2017).

PROCESS DESCRIPTION
 Additionally, the business serves both young and old people who
require dental services. The marketing department understands
that dental problems affect persons of different ages.
 Therefore, the department has developed service packages to
suit the special needs for the young and old people (Process
Flow Chart, n.d.).

PROCESS DESCRIPTION
 Moreover, the business has identified a gap in the market for
customers requiring dental treatment using the current
technology such as painless tooth removal and permanent filling
of cavities.
 The dental center has set competitive prices that most of the
average income earners can afford (Process Flow Chart, n.d.).

PROCESS DESCRIPTION
 The operations include the identifying of the specific customer needs at the reception.
The customers talk to the center attendant who sends clients to the necessary
department depending on the problem or need (Process Flow Chart, n.d.).
 The customers visit the departments, which include both the hygiene section and the
diseases center. The clients get high-quality services from the dentist and nurses.
 The business will get finances from loans, personal savings and the investor’s capital
(Nigel Slack, 2013).

PROCESS MEASUREMENT
 The process measurement identifies the important factors necessary for the
success of the business. The dental business case requires proper market
analysis to ensure the availability of a market for the services (Zhong. X,
2014 August).
 The business satisfies the demand for dental health care in the USA where
most people suffer from oral problems. Additionally, the dental center
provides new technology to cater to the patient’s needs (McLaughlin D.B,
2017).

PROCESS MEASUREMENT
 Secondly, the measurement team will check the availability of customers for the
business. The marketing team will develop a marketing plan to enhance awareness
(Osgood, 2012).
 Moreover, the finance is important to ensure the business has a source of funds to
run the operations.
 After checking the finances, the center develops a service blueprint for operations.
The blueprint shows how the tools, methods and the persons responsible for high-
quality service delivery (Terje Slatten, 2009).

CRITICAL PATH ANALYSIS
ACTIVITY CRITICAL NEEDS RANKING OUT OF 5
Market analysis to identify the
customers
Market analysis ranks first since the
business requires to understand the
size of the market before
commencement.
5
Development of a marketing plan The business should develop a
proper market plan to create
awareness. Additionally, the market
plan is meant to reach a wide
number of potential customers.
4
Financial planning The business should understand the
sources of income from the delivery
of services. Additionally, a good
plan for the allocation of funds is
important.
3
Operation plan The final stage is the development
of an operations flow chart and
service blue print, which specifies
the manner of serving customers.
2

References
Edinger, S. (2012). Three Cs of Implementing Strategy. Retrieved from Forbes
Website: https://www.forbes.com
McLaughlin D.B, O. J. (2017). Healthcare Operations Management. Chicago:
Health Administration Press.
Nigel Slack, A. B.-J. (2013). Operations Management (7 ed.). Madrid, Spain:
Pearson. Retrieved from https://www.pdfdrive.net/operations-management-
e19944602.html
Osgood, A. (2012, January 20). Quality Management 2.0: Deming's 7 Deadly
Diseases of Management. Retrieved from Quality Magazine: https:www.qualitymag.com

References
Process Flow Chart. (n.d.). Retrieved from Morestream:
https://www.morestream.com/toolbox/process-flow-chart.cfm
Terje Slatten, M. M. (2009). Managing Service Quality. Emerald Insight, 17(5),
493. Retrieved from https://www.emeraldinsight.com/toc/msq/17/5
Zhong. X, W. M. (2014 August). Primary Care Redesign: A simulation Study at a
Pediatric Clinic. Paper Presented at the Meeting of IEEE International Conference on
Automation Science and Engineering (CASE), Taipei, Taiwan.