Design Thinking: The Crucial Role of Empathy in User-Centered Design

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Design Thinking
Importance of empathy in
design thinking
•Helps in observing, empathizing, and
engaging with people for whom the
design is being made
• Helps in person’s insight gaining,
their desires, needs, challenges and
problems
•Increase the satisfaction level of users
by providing them with the designs
they actually needed
Empathy is the ability of
understanding and sharing the
emotions, thoughts, and
feelings of other people.
Design thinking is the iterative and
non-linear process in which the
efforts are made to understand the
users well, their assumptions,
challenges, redefinition of problems
and creating innovating solutions to
test and prototype.
References
•Elmansy. R., (2016). Design Thinking: The
Need for Empathy. [Online]. Designorate.
Available at:
https://www.designorate.com/design-thinki
ng-the-need-for-empathy/
. [Accessed on 6 April 2019]
•Köppen, E., & Meinel, C. (2015). Empathy
via design thinking: creation of sense and
knowledge. In Design thinking research(pp.
15-28). Springer, Cham.
•Tschimmel, K. (2012). Design Thinking as an
effective Toolkit for Innovation. In ISPIM
Conference Proceedings (p. 1). The
International Society for Professional
Innovation Management (ISPIM).
Empathy
Empathy and its importance in design
thinking