Design Thinking for Managers: Course Unfamiliarity

This presentation delves into the application of design thinking methodologies to address the issue of student unfamiliarity with university courses. It outlines the use of various design thinking tools, including visualization, journey mapping, value chain analysis, mind mapping, brainstorming, concept development, assumption testing, empathy maps, client co-creation, and feedback mechanisms. The presentation details the outcomes of each activity and explains how these outcomes informed subsequent steps in the design thinking process. It emphasizes the importance of considering economic conditions and utilizing observation techniques to gain a comprehensive understanding of the problem. The conclusion summarizes the effectiveness of design thinking tools in resolving course unfamiliarity and highlights the actions taken to address the identified issues, supported by relevant academic references.

Design Thinking for Managers

Table of Content
• Introduction
• Design Thinking Tools
• Conclusion
• References

Visualization
• Visualization can be used for resolving the issue by
representing it into the graphical formats like charts, diagrams,
etc.
• The issue for the un-familiarization of the course can be
solved by visualization.
• It helps in deeply understand the issue.

Journey Mapping
Issue – Problem occurring
due to un-familiarization
with course
Solution – Changes should
be made according to the
demand of the students
Cost – Effective solution
should be found regardless of
the cost
Steps to be taken - The
representative of student
should be present at the
team of administration

Value Chain Analysis
Managing resources
Online data resources required to be used by
students
University professionals need to conduct training
sessions for the students
Managing time
Students required to manage their time for
required training and learn new course
University management need proper time to
cooperate with students

Mind Mapping
Online courses need to
be provided by the
university to their
students.
Training required to the
students who are
facing the problem of
un-familiarization with
the course
University need to
manage and cooperate
with these students.

Brainstorming
• Brainstorming tool can help in the resolution of the issue by
boosting up the minds and provide the solution.
• The organisation should resolve the issue by conducting
meeting which gives different suggestions.

Concept Development
Training
It is required for the university is to conduct
training sessions for their students regarding
unfamiliar courses.
Observing the people
This is also required for the students is to
observe others and learn from them.
Online Courses
Student also need to attend some online
courses which help them in improving their
knowledge.

Assumption Testing
The problem is related to
the un-familiarization with
the course.
Proper training and online
courses could be the better
option for the students.
The assumption is made
related to the problem
observing and learning
courses.

Empathy Map
Issues can be
resolved by
empathy map by
drawing the
structure of the
problem
The issue of un-
familiarization with
the course should
be resolved
extracting this tool
The organisation
should conduct
proper meetings to
understand the
needs and
problems of the
students

Clients co-creation
Feedback
The consumers
will provide
the reviews
about the
services
through which
the
organization
can improve
Solution
Proper training
sessions helps
in learning
courses to the
students
Economic
condition
The
organisation
should consider
about the
economic
stability before
applying the
solution

Observation
• The observation tool can resolve the issues by recording the
observation of the consumers.
• The problem of un-familiarization with the course can be
resolved with the observation tool.