Design Thinking Analysis: Addressing Parking Issues at CQU University

This report details a Design Thinking process applied to address the parking problem at CQU University in Melbourne. The assignment identifies the problem, which is the lack of a car parking system, causing inconvenience to students, staff, and employees. The report outlines the tools and techniques employed, including Stoke, Visualising Content, Customer Journey Mapping, Mind Mapping, Brainstorming, Prototyping, Empathy Interviews, and Observations. It describes the stages in the design thinking process and the use of software like MindMup and tools like Google Forms and Microsoft Excel for data analysis. The report also discusses challenges in implementing the solutions, such as existing infrastructure and resource limitations, and the complexities of the process. Finally, it emphasizes the importance of considering the needs of all stakeholders. The report is a critical analysis of the Design Thinking process for this case study.

DESIGN
THINKING
Parking Problem in CQU
University

Design Thinking
 The process of design thinking is not at
all involved with the occupation of a
designer. It is the process that is
acknowledged by greatest innovators in
in every field of art and science
(Chasanidou, Gasparini & Lee, 2015). It
is even practiced in business
organisations as well.

Identification of the Problem
 CQU University in Melbourne does not have
a car parking system and this has been
creating a huge problem to the employees,
the staff and the students. It is also been
found that without a car parking system it
is impossible for people to commute as
most of the population in Melbourne
depend upon driving their own car to the
destination (Armitage, Cordova & Siegel,
2017).

Tools, Techniques, and Mind-
set to develop ideas
 MindMup
 Boords
 Done with Google forms
 Regression done with Microsoft
Excel
 Stoke
 Visualising Content
 Customer Journey Mapping
 Mind Mapping
 Brainstorming
 Prototyping
 Customer Journey Mapping
 Focus Groups
 Empathy Interviews
 Empathy Map
 Observations
 Extreme Users

Stages in the Design Thinking Process
to solve the Parking Problem in CQU
University
Stoke
Visualising
Content
Customer Journey
Mapping
Mind Mapping Brainstorming
Prototyping
Customer Journey
Mapping
Focus Groups Empathy
Interviews
Empathy Map
Observations
Extreme Users

Stoke, Visualising Content and
Customer Journey Mapping
 This is formulated
with the help of
the development
of the way
towards empathy
and at the same
time enunciated
the start and
finish of the
project.

Mind Mapping and
Brainstorming
 Mind Mapping: The
understanding
phase in design
thinking can be
formulated by Mind
Mapping, depicted
with the help of
MindMup software
as the quality of a
design thinking

Prototyping and
Observation
 Prototyping: The
prototype is created with
the help of the gathered
ideas from all the phases
in the process.
 Observation: The survey
data would be collected
and this would be
presented through
regression analysis
method.

Challenges in implementing
Design Thinking
 Previous structure and architecture of
the University
 Not enough resources for the
Automation of car parking system
 No infrastructure for car parking within
the university premises

Complexity and Overlapping
 Some phases in the implementation of
design thinking for solving the car
parking system problem in the
university can appear as a complex
problem (Beckman & Whalen, 2018).
 It can also we found that the design
thinking process may have an element
of overlapping spaces.

What needs to be done?
 Without thinking about all the
incompetency of the university in
having an automated car parking
system, it is important to think about
involving these constraints within the
University focusing on the bigger picture
of serving the people associated with
the university and even the visitors.

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