Individual Assignment: Designing Learning Program - HRM Module

This assignment presents a learning program designed for 36 newly appointed supervisors in a 24/7 call center. The program focuses on four key areas: business communication, customer interaction, leadership development, and operations training. Each module outlines the learning content, methods used (e.g., group sessions, role-playing, audio-visual presentations), and justifications for the design choices. The business communication module emphasizes understanding real-time communication issues, while customer interaction training aims to enhance supervisors' ability to lead their teams effectively. Leadership development incorporates interactive sessions to develop managerial capabilities, and operations training focuses on technology usage and process understanding. The evaluation methods include assessments, interactive sessions, and on-the-job training to measure the program's effectiveness.

Running head: INDIVIDUAL ASSIGNMENT: DESIGNING LEARNING PROGRAM
INDIVIDUAL ASSIGNMENT: DESIGNING LEARNING PROGRAM
Name of the Student
Name of the University
Author Note

1INDIVIDUAL ASSIGNMENT: DESIGNING LEARNING PROGRAM
Stage 2
Learning program for first month
Learning
content
Methods used Justification of
designs used
Detailed
instruction set
Evaluation for
the program
Business
Communication
Group sessions,
simulated
environments,
best practices
The design
would help to
better
understand
business
communication.
The designs will
help to
understand the
real time
communication
issues that can
arise in terms of
business
communications
for these 36
supervisors.
The instructor
needs to engage
in a business
communication
role play with
the learners. The
learners would
need to identify
with the actual
business
communication
situations. The
instructor would
need to make
sure that an
engaging and
effective session
is held.
The program
would be
evaluated
through the
examination of
the learning that
is developed by
all the people in
regards to
business
communication.
An assessment
of the
communications
skills would be
made through
interactive
assessment
sessions.
Customer
interaction
Group sessions,
Audio-visual
training, Role-
play exercises,
group
discussions
This is a very
effective method
as this would
test the members
as well as assess
their skill
development.
The instructor
would need to
engage in 5
minute face-to-
face sessions
with all the
people that are
The customer
interactions data
would be kept
for all the front
line employees
that would be
participating in

2INDIVIDUAL ASSIGNMENT: DESIGNING LEARNING PROGRAM
The sessions
would make sure
that the
maximum level
of interactions
take place
between the
participants. The
supervisors
would be leading
their own teams
in the upcoming
times. The
sessions are
devised to make
them lead their
teams more
effectively.
involved in the
customer
interactions
training. This
would provide
an effective
environment for
learning the
basis of
customer
interactions for
all the people
that are involved
in the process.
This can hence
be an effective
method as this
would test the
members as well
as assess their
skill
development.
the sessions.
Score sheets for
quality customer
interactions
would be
created. The
front line
employees
would need to
engage in some
customer
interaction
exercises. They
would be given
scores in
accordance with
their level of
interactions.
Leadership
development
Meetings, Group
discussions,
Audio-visual
These methods
would be very
important in
terms of
developing
leadership
capabilities
among the
participants of
The instructors
would need to
make the audio-
visual
presentation
process very
interesting. This
would mean that
they need to take
The evaluative
process would
incorporate
question and
answer rounds
with the higher
management to
discuss the terms
of leadership.

3INDIVIDUAL ASSIGNMENT: DESIGNING LEARNING PROGRAM
the management.
The
development of
their managerial
capabilities can
take place
optimally.
steps towards
ensuring that the
real-time aspects
concerning
leadership are
highlighted
more. In regards
to the same it is
important to
undertake
interactive
sessions.
Operations
training
Group
engagement,
process training,
and interactive
training.
The
methodology has
been selected as
this would make
way for the
development of
optimal
operations
learning among
the learners. The
methodology
would ensure
that the
operations
process is very
well developed.
The instructor
would need to
ensure that all
the participants
are well versed
with the usage of
technology that
would be
important in
determining the
value of the
operations
processes.
The evaluation
of learning
would be done
through
assessments that
would engage
the learners with
real-time
processes that
need to be
followed. On-
Job training
would be an
effective
evaluation
technique.