CHC52015: Developing a Service Program for Aboriginal Community

This workplace project requires the development and documentation of a community service program aimed at addressing the needs of a vulnerable or marginalized group, specifically an Aboriginal community facing substance abuse and health disparities. The program focuses on addressing social and cultural factors contributing to inequality. The assignment details the identification of client needs through comprehensive assessments and outlines the services offered, including health literacy programs, counseling for substance abuse, nutritional empowerment, and job opportunities. It defines the program's context within organizational policies and national priorities, emphasizing the engagement of consumers and stakeholders in the planning and ongoing service delivery. The project highlights strategies for overcoming barriers to participation and ensuring continuous consumer involvement through feedback mechanisms and community collaborations. The assignment details the actions taken to engage internal and external stakeholders, fostering a collaborative environment to improve the health and well-being of the community.

CHC52015
Diploma of Community Services
Skills Group #3: Designing and Implementing Service
Programs
Workplace Project
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
0
CHC52015-SG3-Designing and Implementing Service Programs-WP2- v0.1 Copyright © 2018 National College Australia™ RTO ID 91000

INTELLECTUAL PROPERTY NOTICE (IP)
This document contains intellectual property (IP), including
copyright and trademarks owned by Kincare Pty Ltd, and National
College Australia Pty Ltd. This material is confidential information
supplied solely to the individual student, facilitator, assessor,
workplace supervisor or NCA employee. Do not share, distribute,
publish, amend, or otherwise handle this material in any way
contrary to your role without express written permission from
National College Australia Pty Ltd.
National College Australia, NCA, logos and slogans, and other
insignia are trademarks owned by Kincare Pty Ltd, used under
license by National College Australia Pty Ltd.
Copyright 2017 National College Australia Pty Ltd. All rights
reserved.
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
1

WORKPLACE PROJECT WORKFLOW
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
2

WORKPLACE PROJECT COVER SHEET
Learners: Please complete the information below for this task. Once your assessor has
marked your work, you won’t be able to edit the assessment task. Please make sure you
save a copy of your assessment task for your records.
Learner Name:
Organisation:
Workplace Supervisor Name:
Workplace Supervisor
Qualification:
In this section, list your supervisor’s
highest level and most relevant
qualifications, e.g. Bachelor of Nursing.
Only qualified supervisors are permitted
to observe you performing this task.
Assessor Name:
Protecting the privacy of the client:
I understand that if a workplace assessment task requires working directly with clients, I will
need to obtain permission from the client (or their carers) and my workplace supervisor by
completing a Client Consent form.
The NCA Working with Clients Consent form needs to be completed and submitted online for
each performance task that requires direct contact with clients.
I also understand that any documents containing the clients’ information need to be de-
identified before being handed over to NCA or submitted online.
Please refer to your Assessment Guide for more information on ‘de-identifying a document’.
By ticking the check box above, I declare that the tasks and written responses contained in this
booklet and any accompanying information is my original work, gathered and used to fulfil the
assessment objectives of this unit of competency.
Learner Signature:
Date:
ACCESSING WORKPLACE INFORMATION
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
3
Declaration of Authenticity

INSTRUCTIONS:
You will be required to access workplace policies and procedures, equipment and
resources for the purpose of completing assessment tasks.
You will need to obtain permission from your supervisor to access workplace
information before commencing this assessment task.
SUPERVISOR CONSENT
For the purpose of completing this assessment task, I provide consent for
__________________________________________________________ (student name) to:
☐ access client files/records
☐ access organisational policies and procedures
☐ use necessary workplace equipment and resources
☐ treat all information with confidentiality in line with National College
Australia’s privacy and confidentiality policy. The information collected will be
used solely for assessment purposes and will only be held on file by National
College Australia for the required retention period. Any information collected
will be de-identified prior to submitting to National College Australia; and
☐ use electronic means (photos, video recording, audio) to record and retain
evidence
Supervisor details:
Organisation name:
Supervisor name:
☐ I can confirm the student will be supervised at all times during the tasks.
Signature: Date:
WORKPLACE PROJECT
Unit(s) of Competency
CHCCCS007 Develop and implement service programs
Workplace Project #2 Develop and document a community service program
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
4

Assessment Instructions:
You will need to develop a service program using the student resources that have
been provided to you.
This program should be aimed at meeting the needs of a vulnerable or marginalised
group in the community and focus on addressing social and cultural factors that
contributed to inequality. For example, you could develop a program at supporting
the development of English language skills in a migrant community. You will need to
consider the following:
1. How you will engage consumers (i.e. servicer users and other stakeholders)
in identifying service needs and throughout the program development
process.
2. How to accommodate service user individual differences, rights, needs and
preferences in your program.
3. The resources (financial, human and physical) you will need.
4. The systems (both internal and external) and organisation procedures that
need to be developed to support the running of your program.
5. Your program workforce training requirements.
6. Reporting, monitoring and evaluation processes
Once you have developed your program, you should use the template provided to
document it and submit the evidence for your Assessor to mark.
To complete this task, you will need to:
1. Familiarise yourself with the task before you start. Please ensure that you
have access to the necessary resources and equipment ready
2. Check the details of the evidence that you need to provide at the completion
of the task
3. Ask your supervisor to complete the Accessing Workplace Information
Consent form
4. Ensure that all documents are de-identified prior to submission. If unsure,
refer to your assessment guide or speak to your assessor
5. Ask your supervisor to complete the Workplace Supervisor Verification form
What do you need to submit at the end of the assessment?
1. Documented service program using the template provided
2. Program budget
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
5

Program Documentation Template
Use this template to document the service program you developed.
1. Define the purpose and features of your program:
1. Summarise the client need/s.
2. Describe how you identified this need (e.g. engaging consumers, through
other services /networks, via research).
3. Describe the services offered by your program – what type of services,
how often, to whom and where.
The indigenous population of Australia is comprised by Aboriginal and Torres strait
islander people. the client group is an aboriginal community with 50 males and thirty
seven females who has a strong prevalence of alcohol and other substance disorders.
Health needs – both physical and mental health needs. Lack of primary care
networks, lack of accessibility to a quality health care.
Health literacy and knowledge needs – although the community has a strong kinship
but the lack of knowledge about the deteriorating physical health condition and mental
condition, is aggravating the condition of the community further in the negative way
and manner.
Financial needs – lack jobs and employments and the families are in a low
socioeconomic status.
Nutritional needs – has led to diabetes, hypertension and malnutrition issues in the
clients
The needs of the clients were identified from the needs assessment. A through
physical, mental and social health assessment was taken and performed which led to
identification of the needs of the community living people who are the client group of
this program.
The services provided by the program are many –
a. Health literacy service – through a English language development plan and couple
of seminars undertaking that would empower the knowledge and awareness of the
clients about the prevention and management of the physical health and mental
health conditions.
b. Alcohol and other drugs counselling – the counsellors working in the framework of
the program would be applying their skills and expertise at helping the aboriginal
clients withdraw from alcohol and other substance intake graduate and align
themselves with the leading of a healthy life
c. Nutritional empowerment service – a health promotion service with nutritionists and
dieticians in the program’s framework would teach the client about the health ways of
eating and maintaining sanitation with eating and cooking and washing of the utensils.
d. Job and employment opportunities – the administrators of this program, health
promotion program would create a self-sufficient community support system within the
framework of the community and the local workers, the holistic healers and the
community activists can collaborate together to create a self-sustainable economy
flow for the community, targeted at improving health and well-being.
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
7

2. Define the context of your program (i.e. how it fitted within the organisation
strategic plan, policies and procedures, as well as local, state and national
priorities).
The financial, physical and human aspects of the program that targets at improving
health and well-being of the community clients with nutritional deficiency and alcohol
and other substance abuse disorders – was strategized with the right workforce, the
right skilled workforce that has a mix and collaboration of nutritionists, dieticians,
alcohol and other drugs counsellors, the general practioners and the community
health nurses and physical therapists and the interpreters as well as the teachers or
rather the educators who would be teaching the clients about the English language
that would again promote their language and health management skills. The plan of
the organisation to promote language and health of the community ;living people and
the practioners as well as the supportive staffs, as named and mentioned above
would be taught and trained with cultural competence in order to deliver the person
centred and the community centred service in a more pertinent manner. The policies
are that which guides the employees or rather the staffs of the organisation to comply
with the best practice or the evidence based practice guidelines and the local and
state and the national priorities of empowering the rights, livings and culture plus
health of the aboriginal people would be addressed through the action and application
of evidence based practice in assessment taking and intervention delivery to the
community living people of aboriginals group.
3. Describe how you engaged consumers and other services/networks in the
planning process:
1. State who you consulted with and how (i.e. methods you used to
ensure consumer participation in your planning process).
2. Give at least 2 examples of barriers to participation and explain how you
overcame these.
To ensure consumer participation in your planning process, the local activists, the
community workers and the community leaders were involved in the decision making
process and strategy making process.
2 examples of barriers to participation of the consumers to this health and language
empowerment program were :
a.Lack of collaboration of the interdisciplinary team members in the delivery of the
community centred health and language improvement processes. Lack of interpersonal
communication was a huge issue
b.Communication Gap – lack of intercultural communication with community was an
issue. Cultural competency was a huge issue.
To overcame these.-a staff training session with cultural competence skills imparting
and improvement of group thinking and interpersonal skills were taught.
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
8

4. Outline what plans you made to continue to engage consumers in service
delivery (i.e. how you ensured on-going consumer participation and consultation
in service delivery).
In order to ensure on-going consumer participation and consultation in service delivery
–I structured and restructured the important facets of the service delivery program, by
taking continuous feedbacks from the clients in the community and from the members
that is the staffs involved directly with the health and language promotion program
delivery. I continuously involved the community workers, the workers of the non
governmental organisations working for the best interests of the community living
aboriginal people, the community leaders, the community educators in the strategic
planning and decision making of the health and language improvement program. I took
interviews of the community leaders and the other members of the community in a
culturally competent manner in order to ensure more participation and active
participation through motivation of the clients. Giving away prizes and free services with
educational empowerment of the children in the community living area is a great way of
maintain the engagement of the rate and participation of the consumers in the Health
and English language improvement program.
5. Describe actions you undertook to get everyone on board (i.e. engage
internal and external stakeholders).
The internal stakeholders were dieticians, nutritionists, the general practioners, alcohol
and other drugs counsellors, physical therapists, community psychologists, the
community health nurses who will be looking after the health and social needs of the
community and the interpreters, the teachers (educators) who are teaching the clients
about the English language that would again promote their language and health
management skills.
The external stakeholders were the community leaders, the holistic healers, the local
activists.
The actions that were taken to get everyone on board were public speeches,
welcoming programs, client engagement activities and educational opportunities for
children and a space/opportunity for collaboration of the holistic or traditional healers
and the local community workers with the professional members of the service delivery
team. The incentive opportunity for the staffs was helpful.
6. Describe the procedures and systems you set up in order to facilitate the
running of the service on a day to day basis.
The procedures and systems that were set up in order to facilitate the running of the
service on a day to day basis were auditing, supervision, electronic program
engagement assessments, documentation and feedback analysis.
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
9

7. Detail resource requirements for your program.
1. Specify your funding source/s.
2. Submit a copy of your program budget.
3. Specify human resource requirements.
4. Specify physical resource requirements.
The resource requirements were : -
a.The human resource management to manage the behaviour of the employees.
b.Skilled workforce to deliver a proper professional service to the clients
c. Knowledge resource of educators to teach them English
d.Documentation and assessment forms, biomedical devices
8. Describe the framework for that you developed for monitoring and evaluating
your service program.
1. Specify the objectives of the program – they should be specific and
measurable.
2. How did you facilitate feedback from service users?
The objectives of the program is improve and empower health and safety amongst the
community members, to improve the cultural competence in the clients, to better the
quality of living of the client, to better their nutritional statuses.
For improving the monitoring and evaluating your service program – feedback from the
service users will be taken electronically, on paper forms and surveys, through
documentation will be done.
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
10

Have I provided all of the required evidence?
The table below lists the items that you will need to submit as evidence that you
have completed all related tasks for the activity.
Please ensure that all documentation has been de-identified prior to submission.
Evidence name and brief description Evidence
type/forma
t
Have I provided
the evidence?
1. Documented service program addressing
all the project questions Document
2. Program budget Document
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
9

WORKPLACE SUPERVISOR VERIFICATION
FORM
Workplace Supervisor please confirm:
☐ You have supervised the learner while they completed the project
☐ The learner’s account of events is accurate
☐ The learner completed the tasks according to organisational policies and
procedures
☐ The learner adhered to relevant statutory and legislative requirements
☐ The learner requested permission and consent to work with clients, or access
the clients’ files, and records
☐ The learner has accurately de-identified workplace documents to protect client
privacy
Please provide feedback:
Supervisor Name:
Supervisor signature or
initials:
Date:
CHC52015-SG3-Designing and Implementing Service Programs-WP2 v0.1 Copyright © 2018 National College Australia
RTO ID 91000
10