BSBPEF502 Assessment 2: Developing and Using Emotional Intelligence

This document presents a student's response to Assessment Task 2 for the BSBPEF502 unit, focusing on developing and using emotional intelligence. The assignment requires the student to prepare for and plan the development of emotional intelligence within a workplace context. This involves creating evaluation criteria for emotional strengths and weaknesses, completing a learning journal with daily reflections and analysis, and seeking feedback. Furthermore, the student is tasked with identifying emotional stressors in the workplace and devising strategies to address them, as well as identifying and implementing opportunities for others to express their thoughts and feelings. The assessment also includes an action plan and social media post related to emotional intelligence in the workplace. The student assumes the role of a consultant to support managers in developing their emotional intelligence. The assignment is designed to evaluate the student's ability to assess their own emotional intelligence, analyze workplace dynamics, and create plans to promote emotional intelligence in others.

Assessment
Task 2
Develop and use
emotional intelligence
BSBPEF502
Student Declaration
To be filled out and submitted with assessment responses

◻ I declare tha this task and any attached document related to the task is all my own work and I
have not cheated or plagiarised the work or colluded with any other student(s)
◻ I understand that if I am found to have plagiarised, cheated or colluded, action will be taken
against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these assessment
tasks.
◻ I have read and understood the assessment requirements for this unit
◻ I understand the rights to re-assessment
◻ I understand the right to appeal the decisions made in the assessment
Unit Title
Unit Code
Student
name
Student ID
number
Student
signature
Date
Task Number
------OFFICE USE ONLY-----
For Trainer and Assessor to complete:
◻ Student requested reasonable adjustment for the assessment
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Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
The student has satisfactorily completed
and submitted the following:
 Criteria to evaluate emotional
strengths and weaknesses in Task
2.1A
 Emotional diary entry with daily
reflection in Task 2.1B1
 Reflection on the emotional diary in
Task 2.1B1
 Reflection on past event in Task 2.1B2
 Feedback on emotional strengths and
weaknesses from friends/colleagues in
Task 2.1B3
 Outcome of tests in Task 2.1B4
 Self-assessment of emotional
strengths and weaknesses against
established criteria in Task 2.1C
 Summary of emotional stressors in
the workplace with strategy to
respond to them in Task 2.2A
 List of opportunities to express
thoughts and feelings in the
workplace in Task 2.2B
 Action plan in Task 2.2B
 Social media post in Task 2.2B
☐ ☐ ☐
Demonstrated ability to:
 Develop evaluation criteria for
assessing emotional strengths and
weaknesses
This is evidenced by:
 Criteria to evaluate emotional
strengths and weaknesses in Task
2.1A
☐ ☐ ☐
Demonstrated ability to:
 Assess emotional strengths and
weaknesses against evaluation
criteria
 Identify and analyse potential
emotional stressors in the workplace
 Identify methods for responding to
emotional stressors
☐ ☐ ☐
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Marking Sheet
Completed successfully
Did the student satisfactorily:
Comments
Y
N
DNS
This is evidenced by:
 Emotional diary entry with daily
reflection in Task 2.1B1
 Reflection on the emotional diary in
Task 2.1B1
 Reflection on past event in Task 2.1B2
 Feedback on emotional strengths and
weaknesses from friends/colleagues in
Task 2.1B3
 Outcome of tests in Task 2.1B4
 Self-assessment of emotional
strengths and weaknesses against
established criteria in Task 2.1C
Demonstrated ability to:
 Identify and analyse potential
emotional stressors in the workplace
 Identify methods for responding to
emotional stressors
This is evidenced by:
 Summary of emotional stressors in
the workplace with strategy to
respond to them in Task 2.2A
☐ ☐ ☐
Demonstrated ability to:
 Identify workplace opportunities for
others to express their thoughts and
feelings
This is evidenced by:
 List of opportunities to express
thoughts and feelings in the
workplace in Task 2.2B
☐ ☐ ☐
Task Outcome: Satisfactory ☐ Not Yet Satisfactory ☐
Student Name:
Assessor Name:
Assessor Signature:
Date:
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Table of Content
Student Declaration............................................................................................................ 2
Task 2 – Prepare to develop emotional intelligence..........................................6
Task 2.1 Develop awareness of own emotional intelligence.........................................9
Task 2.2 Plan to develop emotional intelligence in the workplace............................14
Appendix 1 – Scenario.......................................................................................... 15
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Task 2 – Prepare to develop emotional intelligence
Task summary and instructions
What is this
assessment task
about?
You have been engaged as an MMI Professional Education
consultant to support emotional intelligence development in
departmental managers.
You are required to:
1. Prepare to develop emotional intelligence
2. Develop emotional intelligence
3. Promote the development of emotional intelligence in
others
Task 2 focuses on preparing and planning tasks to promote
and implement emotional intelligence in the workplace.
Please note that the performance evidence requirements of
this unit of competency require students to:
 Demonstrate emotional intelligence in relation to at least
two different work tasks
 Promote the development of emotional intelligence in
others in at least one occasion
This assessment has been designed to meet those
requirements.
This task comprises of the following assessment methods:
o Product-based ☒
o Direct observation of Role-Play ☐
o Case Study ☐
o Other (specify) ☐
It has been designed to evaluate your ability to/competency
in:
 Develop evaluation criteria for assessing emotional
strengths and weaknesses
 Assess emotional strengths and weaknesses against
evaluation criteria
 Identify and analyse potential emotional stressors in the
workplace
 Identify methods for responding to emotional stressors
 Identify and implement workplace opportunities for others
to express their thoughts and feelings
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Task summary and instructions
Your assessor will be looking for demonstrated evidence of
your competency in the above.
You are required to address the following:
 Task 2.1 Develop awareness of own emotional
intelligence
o Determine criteria to evaluate emotional strengths
and weaknesses
o Assess your own emotional intelligence strengths and
weaknesses
 Task 2.2 Plan to develop emotional intelligence in
the workplace
o Identify emotional stressors in the workplace and
develop strategies to respond to them
o Identify opportunities to express thoughts and feelings
in the workplace and implement them
What do I need to
do to complete this
task satisfactorily?
 submit the completed assessment tasks, according to
instructions,
 complete the tasks with sufficient detail and present them
in a professional manner,
 use your own words and reference sources appropriately,
 meet the word count where required,
 use the scenario provided,
 use the templates provided where required,
 for your performance to be deemed satisfactory in this
assessment task you must satisfactorily address all of the
assessment criteria,
 if part of this task is not satisfactorily completed you will
be asked to complete further assessment to demonstrate
satisfactory performance.
Specifications You must deliver/participate in:
 Request feedback to friends and colleagues about
personal emotional strengths and weaknesses as part of
the learning journal
You must submit to GOALS
 Criteria to evaluate emotional strengths and weaknesses
 Emotional diary entry with daily reflection
 Reflection on the emotional diary
 Reflection on past event
 Feedback on emotional strengths and weaknesses from
friends/colleagues
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Task summary and instructions
 Outcome of tests
 Self-assessment of emotional strengths and weaknesses
against established criteria
 Summary of emotional stressors in the workplace with
strategy to respond to them
 List of opportunities to express thoughts and feelings in
the workplace
 Action Plan
 Social media post
Resources and
equipment
• Computer with Internet access
• Access to Microsoft Office suites or similar software
• Learning material
• Scenario for assessment as provided
• Appendices as provided
• Relevant policies and procedures as provided
• Templates as provided
Re-submission
opportunities
You will be provided feedback on your performance by the
Assessor. The feedback will indicate if you have satisfactorily
addressed the requirements of each part of this task. If any
parts of the task are not satisfactorily completed, the
assessor will explain why, and provide you written feedback
along with guidance on what you must undertake to
demonstrate satisfactory performance. Re-assessment
attempt(s) will be arranged at a later time and date. You
have the right to appeal the outcome of assessment
decisions if you feel that you have been dealt with unfairly or
have other appropriate grounds for an appeal. You are
encouraged to consult with the assessor prior to attempting
this task if you do not understand any part of this task or if
you have any learning issues or needs that may hinder you
when attempting any part of the assessment.
Complete the following activities:
This task is designed to prepare you to support others in developing emotional
intelligence and promote emotional intelligence in the workplace.
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To complete this task, you will assume that your class is the MMI's workplace, and
therefore some of your classmates will play the role of MMI's departmental managers
when required and as instructed.
Task 2.1 Develop awareness of own emotional intelligence
A. Evaluation criteria
Develop four (4) criteria for assessing emotional strengths and weaknesses.
Document the four criteria in the table below.
Criteria
1 Talking to trust based people
2 Taking a personality test
3 Trying new things
4 Asking questions to own self such as good qualities, thinking of others, disinterested works,
interested works and hobbies and the reason behind linking them
B. Learning Journal
As a leader, you must lead by example. Furthermore, when supporting others in
developing emotional intelligence, you should be aware of your emotional strengths and
weaknesses.
This task will assist you in self-assess your emotional intelligence, helping you to
determine areas for improvement.
Complete a learning journal (Template 1) by week 3 of class.
You will use this learning journal when completing task 3.1 in Assessment Task 3.
Complete the Learning Journal as instructed.
Template 1 – Learning journal
1. Emotional Diary
Keep a diary for three days. For each day:
 Document events related to your current workplace, your behaviour and the
behaviour of others at work
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 If you have not worked that day, document significant events from your daily life and
interact with others
 Reflect on your diary entry at the end of each day
Note: overall, the diary should cover both your personal and professional life.
For each day, address all the following points:
 Describe the event and/or behaviour
 Describe any interaction with others
 Describe the feelings you felt
 Reflect on and describe the impact the event and/or behaviour had on you (positive
and negative feelings)
 Reflect on and describe what impact you had on other people (positive and negative
feelings)
 Reflect on what may have caused/triggered a positive and/or negative emotion in you
Da
y
Diary entry Reflection
1 The event was of the individual
presentation to be given by every
employee in the organisation on the
related topic. I have given the
presentation and interacted with the
audiences, asked them a question and
let them also ask me a question to
make the session interactive. I was
feeling free and friendly with the
audience while interacting with them
because everything was entertaining
from delivering the presentation to the
feedback activity.
Individual presentation events have impacted me in
a positive manner because I learn many things from
the presentations such as my communication skills
and the delivering techniques along with the
presentation methods and feedback mode. Audience
was also positive regarding my presentation work
because it was an interactive session which is the
most entertaining part. Audiences have triggered a
positive emotion in me because the structure of
presentation made by me was attractive from
delivering to the feedback session.
2 The event was a management activity
which was the group activity in which
Group management activity event has impacted me
in a negative manner because everything was sorted
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we needed to complete the task.
Interaction of mind with other team
members was good because they were
understanding my points and I was
understanding their points so the
coordination level was very while
performing in the team. I felt good in
the company of my colleagues while
performing the team activity as
everyone was starting out on what task
is to be performed by each and every
individual.
out and we have accomplished the task but there are
some employees who were in my team who were
not satisfied with the work and not listening to me at
all and that is why this has spoiled the terms and
relation with them. Other team members were
having a positive impact upon me because they were
knowing that I was right and instructing well to the
team. Team members have triggered a negative
emotion in me and this is because some team
members were not listening to me and I was getting
frustrated because of this behaviour.
3 The event was a performance appraisal
activity where the team leader was
appraising each and every employee
about their performance and giving
feedback in order to improve for the
future. Interaction was good with the
team leader because my performance
appraisal was on an average basis and
a need to improve more and I have
taken it in a positive manner in order
to work hard and smart work in the
future.
A performance appraisal activity event has impacted
me in a positive manner because I have not taken the
bad feedback about me in a negative way but took it
in a positive way so that I can improve in my future
and enhance my working efficiency. Other people
have impacted this as a negative because I was not
feeling bad about my bad reviews and they got
confused but I don't care about it. They have caused
negative emotion in me because of this behaviour.
This is because they misunderstood my emotion.
At the end of the three days, read the diary and reflect on the following:
 What emotional strengths and weaknesses have you shown?
 What personal stressors can you identify (in both your personal and professional
life)?
 What personal/emotional triggers can you identify? What caused an emotion?
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 What impact did your feelings have on you, and how did you handle them?
Record your reflection in the table below:
(200-250 words in total)
Strengths Communication skills, team working skills, networking skills and
problem solving skills.
Weaknesses Extreme emotional, less practical, hypertension and stress on
completing the task on deadline.
Personal stressors in
personal life
Emotional problems such as depression and anxiety along with anger
and grief with low self-esteem.
Personal stressors in
professional life
Long hours working and heavy workload along with job insecurity
and conflicts with colleagues.
Personal/emotional
triggers in workplace
situations
Frustration and irritation along with the worry and nervousness.
Impact of emotions
and emotional triggers
on professional and
personal life
The impact of emotions and emotional triggers on professional and
personal life can be positive and negative and this is because all the
emotional triggers are not negative and some can result in a positive
manner as well. Such as sometimes taking the tension is good to
complete the task because without tension the task cannot be
accomplished. but the negativity is that it can create frustration and
irritation is not good for health.
Impact of emotions
others
The Impact of these emotions on others can create misunderstanding
because what I want to explain to them can be misunderstood by
them and they can create the wrong perception about me which has a
negative impact. But the positive impact can be that I can accomplish
my task on a given deadline by managing my time and project as
assigned.
2. Past event
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