Advanced Diploma of Project Management: Emotional Intelligence Task 1

This homework assignment, designed for the BSB61215 Advanced Diploma of Project Management, focuses on developing and utilizing emotional intelligence (BSBLDR501). The assessment task requires students to demonstrate their understanding of emotional intelligence through a series of questions. The student's responses cover key concepts such as self-regulation, self-awareness, and the impact of emotions in the workplace. The assignment explores the relationship between emotional intelligence and business objectives, providing examples of how emotionally intelligent leaders motivate workers. It also addresses effective communication within a diverse workforce, considering cultural expressions of emotion, and explores the application of emotional intelligence in building workplace relationships, particularly in managing stress and conflict. The student provides detailed explanations and examples to illustrate their grasp of the subject matter.

Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
ASSESSMENT INSTRUCTIONS
Overview
Prior to commencing the assessments your assessor will explain each task and the terms and submission of your task. Please consult
your assessor if you are unsure of any questions. It is important that you understand adhere to the terms and conditions and address
each task. The assessor will support you throughout this process.
Written work
The assessment tasks are used to measure your understanding and underpinning skills and knowledge of this unit of competency.
When answering please ensure you address each criteria and sub point, demonstrate your research of each of the questions and cover
the topic in a logical and structured manner.
Active participation
It is a condition of enrolment that you actively participate in your studies. Active participation is completing all tasks on time. If you do
not participate you will be required to report to Student Services Coordinator.
Plagiarism
Plagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own. Plagiarism is a
serious act and may result in a student’s exclusion from a course. When you have any doubts about including the work of other
authors in your assessment, please consult your trainer/assessor. The following list outlines some of the activities for which a student
can be accused of plagiarism:
 Presenting any work by another individual as one's own unintentionally
 Handing in assessments markedly similar to or copied from another student
 Presenting the work of another individual or group as their own work
 Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part
from the Internet
If it is identified that you have plagiarised within your assessment task, then we will organise a meeting to discuss this with you.
Copyright
You must be careful when copying the work of others. The owner of the material may take legal action against you if the owner's
copyright has been infringed. You are allowed to do a certain amount of copying for research or study purposes. Generally, 10% or one
chapter of a book is acceptable, where the participant is studying with, or employed by, an educational institution.
Competency Outcomes
Each activity in this assessment tasks will be marked as either Satisfactory or Not Satisfactory.
If your work is marked as Not Satisfactory you will be provided with feedback from your assessor and then given time to complete the
task. Your assessor will provide you with a timeline in which you will be required to submit your task. Resubmission timeline will be
determined by the assessor and based on the extent of the re-submission.
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
When you have completed all tasks in this document you will be granted an overall competency outcome, which will be either
Competent or Not Yet Competent.
If your work is marked as Not Yet Competent you will be asked to resubmit the assessment tasks as indicated by your assessor. You will
not be able to gain competency if any of your tasks are not fully completed.
Assessment Appeals Process
If you are dissatisfied with the outcome of one of the assessment tasks or the final outcome of the assessment task because you feel
that the result is unfair or incorrect, you may request to have the task/s or overall assessment task reviewed. If you are still dissatisfied
with the outcome, you may lodge a formal assessment appeal. Refer to SBTA’s Complaints/Appeals Policy and Procedure.
Application of the unit
This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and
relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the
workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional
intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who identify, analyse,
synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and
judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams.
Assessment matrix
The tables below demonstrate how all assessment tasks in this assessment pack contribute to the outcomes of your learning and
assessment activities
BSBLDR501
1. Identify the impact of own emotions on others in the work place 1.1/1.2/1.3/1.4/1.5 Task 2 and Task 6
2. Recognise and appreciate the emotional strengths and weaknesses of others 2.1/2.2/2.3/2.4 Task 3 & Task 6
3. Promote the development of emotional intelligence in others 3.1/3.2/3.3/3.4 Task 4 and Task 6
4. Utilise emotional intelligence to maximise team outcomes 4.1/4.2 Tasks 5 and Task 6
Performance
Evidence
 Identify the impact of own emotions on others by identifying own emotional
strengths and weaknesses, stressors, emotional states and triggers and gathering
feedback from others
 Model behaviours that demonstrate management of emotions
 Recognise and respond to the emotional states of others promote the
development of emotional intelligence in others
Tasks 2,3,4 & 5
Task 6
Knowledge
Evidence
 Explain emotional intelligence principles and strategies:
 Describe the relationship between emotionally effective people and the
attainment of business objectives
 Explain how to communicate with a diverse workforce which has varying cultural
expressions of emotion
 Explain the use of emotional intelligence in the context of building workplace
relationships.
Task 1
Foundation skills interact with others, get the work done Tasks 12,3
Dimensions of
competency
Task skills, task management skills, communication management skills, analysis &problem-
solving skills
Tasks 12,3
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
Assessment Task 1: Understanding of emotional
intelligence
Instructions to the students
The knowledge test will establish your underpinning knowledge in this unit of competency. It is
important that you read each question carefully and provide detailed answers in the space
provided. You can research the answers using your learner guide or on the internet however your
answers must be in your own words.
Questions:
Read all the questions below in class with your colleagues and your trainer and assessor, and
provide answers to each question below.
Answer guide: This assessment task is to be typed. Answers must be a minimum 1 paragraph
unless otherwise specified in the actual question.
1.1. Explain emotional intelligence and discuss the importance of self-regulation and self-
awareness when dealing with others (Guide 100 words)
The efficiency measure of an individual person that evaluates and examines his or her ability to control and
manage his or her own feelings and emotions and also has the capability of acquiring the access that allows
controlling the emotional statement or the situation or the emotional state of other person is known as emotional
intelligence. The matter of the emotional intelligence also has the capability of creating an influence on the
emotional state of other peoples. The emotional intelligence is a very essential aspect in the category of leadership
skills. The leadership skill comprises of five important elements that are the motivation, empathy, skills based on
social analogy along with two most important aspect that are the self awareness and the self regulation.
The importance of self awareness is that it helps to hold the person in a better position that enables to
understand while dealing with others in an organization or group. It describes about the self-assessment of the
inner capability of self strengths and weaknesses. Whereas, the self regulation which means thinking before
speaking helps in self regulation and leaves a positive impact on other people.
1.2. Describe the relationship between emotionally effective people and the attainment of
business objectives and how they assist a business achieve its objectives. List three
examples of how a leader with emotional intelligence can motivate workers. (guide 100
words)
The emotionally effective employees in a business organization are one who has the ability of
working together with most effectiveness and effective results. These employees tend to increase
the success rate in the business structure of the organization. The relationship between the
emotionally effective peoples or the employee and the business organizations can be described
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
as the positive behavior of the employees towards his work he is serving the organization. Such
employees communicate better as they have least anxiety and stress related to the work and can
easily solve out the conflicts that have aroused in the organization. The motivational emotion
effects in improving and comprehend the relationships with the other employees to overcome the
challenges. This aspect directly leads to the growth in the business of the organization.
Listing three examples on how a leader with emotional intelligence motivates workers:
a) The leaders need to motivate the team with high emotional intelligence
and high emotional quotient that will provide better motivation to the
workers of the team.
b) Maintaining the common vision by the leader will help in attaining the
effective understandings for better communication and maintain the
same vision for the team.
c) The leader’s way of praising and complementing them with rewards is an
effective example.
1.3. Explain how to communicate with a diverse workforce which has varying cultural
expressions of emotion Discuss how cultural rules effect how emotions are shown and give
two examples of different cultural emotional and how they are displayed(Guide 50 - 100
Words)
To communicate with the diverse workforce a strong bond of understanding is required by the
employees in how the diverse populations of employees observes the way of communication in
the business. The employees have agreed to believe that meetings and continuous
announcements are wastage of time. Communicating in a face to face condition of meeting is the
best and effective way to communicate when there is involvement of the employees that belongs
from different source of cultures. Speaking in low pace and using simple structure of sentence
and maintain normal ethical values helps in communicating with the person that belongs from
different culture.
1.4. Explain the use of emotional intelligence in the context of building workplace relationships
when stress and conflict have arisen in a working relationship. How to recognise the
problem and a strategy for dealing with it appropriately. (guide 100 words)
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
There are five important skills that are required to show the ability performance by the emotional
intelligence. Among the five skills the first one is the stress management skill. Considering the
stress to be a normal part aspect of the live but still it puts a very negative stress that weakens the
emotions o9f the person or an employee according to this case. This is exactly the part where
the emotional intelligence comes in action. The emotional intelligence value of a person who is
not stressed helps the stressed person to get motivated and distressed so that he or she can focus
in the work.
Recognizing the problem is not a big deal. The behavior attitude and the conflict that has
aroused describe the whole incident of the conflict. The best strategy for dealing with these kinds
of conflict is communicating face to face in a polite manner in order to know and sort out the
matter.
Assessment 2: Identify the impact of own emotions on
others in the workplace
Instructions to the students
In this task you will show the skills and knowledge to identify your own emotional strengths and
weakness and identify personal stressors and develop awareness of own emotional triggers and
to develop control and model workplace behaviours to control emotional responses. Use feedback
from others to improve own emotional intelligence
Questions:
Read all the questions below in class with your colleagues and your trainer and assessor, and
provide answers to each question below.
Answer guide: This assessment task is to be typed. Answers must be a minimum 1 paragraph
unless otherwise specified in the actual question.
2.1. List three (3) of your emotional strengths and three (3) of your emotional weaknesses.
Discuss one (1) of your emotional strengths and why it is important for leaders to be proficient
in this area.
Also discuss one (1) of your emotional weaknesses and explain how it affects your leadership
and how you would control this weakness. (Guide 100 words)
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
The three emotional strengths are the good communication, social skills and listening skills. The
three emotional weaknesses are the Lack of trust in employees, Stagnancy and Excessive
connectivity.
On discussing about the emotional strength that is the good communication factor, we can
evaluate the matter that good communication is one of the much necessary and important point
of concern where leadership is directly involved. It is important to communicate with the team
so that it can be easily demonstrated that how a work is to be done and accomplished. It is
important to be proficient in this area as the team needs to be managed well in order to receive
good outcome in the business of the company. The conflicts can highly be managed by the
leader within the team with effective communication skills.
On discussing about the emotional weakness which is the lack of trust in the employees we can
evaluate the matter that lack of trust or having trust issues on the employees creates a negative
impact on the employees regarding the work and the work culture. The employees do not feel
motivated in the organization and thus leaves the organization. This creates a scope of loss on
the organization. to control this weakness the leader has to be calm minded and behave properly
with his team members by communicating in an effective way
2.2. There may be many stresses in your personal and work life. List four (4) stresses in your
personal life and four (4) in your work life and discuss one(1) from each group of these could
be eliminated or reduced or you could learn to manage. (Guide 100 words)
The four stresses in the personal life may be listed as the death of a close and loved person,
losing the job, suffering through major illness and injury and emotional problems like
depression.
The four stresses in the professional life may be listed as the stress in the time, stress on the
situational purpose, encounter based stress and situational stress.
Discussing about the stress of losing the job from the part of personal stress we can evaluate
that the stress heavily impacts on the mental state of the employee. This factor must be reduced
and eliminated in order to live a healthy life and can proceed in their daily life. From the part of
the work life stress the stress in the time has to be reduced as it is one of the most devastating
part of the stress that does not allow the person to focus on the work. This can be reduced by
some recreational methods that will enable the worker to get less stressed.
2.3. List four (4) emotional triggers that effect your emotional reactions and describe the
emotion that resulted from each and how you displayed the emotion. Then give an example of
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
what would have been a more constructive response to the emotional trigger. (Guide 100
words)
The four emotional triggers that effect the emotional reactions and describe the emotion are the
Acceptance, Respect, Attention and Comfort.
The emotion that can be described from the acceptance is termed as emotional acceptance. The
habit of emotional avoidance is one of the leading causes of several psychological issues.
When we react with anger and also with fear then it is quickly realized and changed is the
actual meaning of Acceptance. The Respect has a relation with the acknowledgement where
respect is the only form of emotion. Attention and comfort are also related to the respect. The
categories are delivered by the respect of a human nature.
2.4. Write a definition of a role model. Give examples of the traits of a positive role model and
an example where a role model has a negative effect on the employees.(Guide 50 words)
A person in an organization is considered to be a role model whose behavior is considered and
showcased as an example due to his success rate or the amount of contribution in the
organization. The success rate of the role model is used as an example to create a hype and
motivate basically the new and young employees of the organization. The positive trait can be
considered as the motivation of the new employees who learn and tend to deliver the same as the
role model creating profit to the organization. It also has negative effects like there are times
where the impact of role model creates a mental pressure on the employees on not achieving the
target and gets demoralized.
2.5. You have been asked by your manager to develop a feedback form about emotional
intelligence for use by managers. You are to develop the form listing the questions that may
be asked when feedback is required. There are to be at least 8 questions.
Feedback form
Age-
Gender-
Organization-
Kind of role that interest you-
Do you believe in gut feelings?-
Are you judgmental on others?-
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
Do you believe in results?-
What are your main skills?-
What are your weaknesses?-
Do you believe in communication in team?-
2.6. You are the project manager, one of your employees takes long lunch breaks every day
that exceed the allowed time this puts pressure on the other staff. How would you confront
the employee about this issue? (Guide 50 words)
If a situation arises like this where an employee in my organization takes too much long time for
lunch breaks in a daily manner and it is noted by the organization, then I being an project
manager will take a moment to call the employee separately for having a meeting. In this
meeting I will use a nice communication process to ask him not to repeat such behavior that
reduces the production and puts pressure on others. It creates a negative impact of the other
employees on him. Making him understand the circumstances in such a manner that does not
humiliates him will be the perfect way of making the employee understand
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
Assessment 3: Recognise and appreciate the emotional
strengths and weaknesses of others
Instructions to the students
In this task you are required to respond to emotional states of co-workers, identify the varying
cultural expressions of emotions and demonstrate flexibility and adaptability in dealing with
others and consider the emotions of others when making decisions.
Questions:
Read all the questions below in class with your colleagues and your trainer and assessor, and
provide answers to each question below.
Answer guide: This assessment task is to be typed. Answers must be a minimum 1 paragraph
unless otherwise specified in the actual question
3.1 Stress is an emotional state that appears in most workplaces. To be a leader that has
emotional intelligence you must be attuned to the emotional cues of employees.List ten (10)
signs of behavior that would-be indicators of stress
1. The employees working for long hours or committed in doing overtimes in the
organization without taking any kind of breaks and also taking their work to home have
been observed with suffering from immense stress.
2. Doing of extra shifts for the work.
3. Getting too much of time pressure and working very hard with setting abnormal targets
faces a lot of pressure in work and ultimately faces stress.
4. Limited input by either the corporation in and out of wider social decision making.
5. Callousness and decreased work performance
6. Higher underemployment.
7. Headaches, nausea, dysfunction or even other anxiety symptoms.
8. Change in the patterns of sleeping.
9. Drug or alcohol use.
10. Difficulties with concentration.
3.2 Emotions may be displayed differently by different cultures. Discuss how you would
communicate with cultural groups that show emotion in a different way to you. Use three (3)
different cultural groups and their different displays to show how that might affect the way
you would communicate. (Guide 50 – 100 words)
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
For maintaining and building nice relationships with the people that belongs to other
cultures. It is very important to know about the process of communication. Employees need a
strong relationship of comprehension in how the diverse populations of employees observe the
form of communication in the business to communicate with the diverse workforce. Employees
have made an agreement that discussions and ongoing advertisements are wasting time.
Communicating in face-to-face meeting conditions is the best and most effective way to
communicate when employees from different cultures are involved. Low speed speaking and
using simple sentence structure and maintaining normal ethical values help to communicate with
the person from different cultures
3.3 Describe three (3) ways as project manager you would support team members who have
shown signs that they are suffering from stress behaviours
As a project manager the steps that will be implied to prevent from the OHS Act and
maintain the distressed level among my workers are the identification of the source that is
creating and impacting potential harm to the employee’s health and wealth both in physical
and mental level. The next step will be the assessment of systematically created risk to the
staffs’ health. Implementations of the actions like addressing and mitigating the factors of
workplace where there is a risk of psychological and mental injury. Minimizing the impact of
stress by the management that is supportive in promoting and practicing the staff well
being
3.4 There are six (6) distinct leadership styles. List three (3) of the six (6)styles and write a
paragraph about each explaining the advantages of each.(Guide 50 words)
There are six distinct leadership styles, in which we have chosen visionary, coaching and
democratic. The visionary aspect demonstrates the idea of mobilizing the workers towards
their vision. The coaching helps in developing the future of the people so that they can work
hard and with better quality of production in long term basis. The democratic helps in
making the consent by participating and tends to work best for the creation of consensus for
getting the inputs
3.5 You have been asked to consult with your team on the type of bonuses that should be paid
to the team. (Some suggestions may be in cash or leave entitlements). What decision
making style do you think would be most appropriate in this circumstance? Consideration
should be shown for the feelings of team members. Explain why you have chosen the
decision-making style (Guide 50 words)
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
considering a situation where the project manager has been given the responsibility of paying or
giving types of bonuses to the team members or the employees after consulting with the team
members needs a strategic decision making process. All though there are four different types of
decision making criteria, in this case the aspect of the analytic decision making will be the
perfect fit in the criteria match. The analytic decision making process will be used as it has the
involvement of the other employees or the team members in the discussion with the manager. It
is not a decision making process in the directive format and hence the leader need to analyze the
demand of the employees whether the monetary factor or the leaves will motivate the employees
more. To motivate and take care of the well beings off the employees it is more necessary to
know the factors that the employees feel will emotionally make them strong to work in the
organization.
3.6 Promotions become available within your team and the management team has asked you
as the project team manger to recommend one of your team to receive a promotion. What
decision making style would be appropriate on this occasion. (Guide 30 Words)
The project team manager has the responsibility to look after the team members and reward the
team members or the teams that are performing exceptionally well. The duty of recommending
one of the team for the promotion will have to be followed by a certain parameter of decision
making styles. The autocratic form of decision style from the four decision making styles will be
used to evaluate the team that needs to be rewarded with promotions. The reason for choosing
Autocratic style is that it creates the scope for making decisions by the own and without the
intervention of any team member
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
Assessment 4: Promote the development of emotional
intelligence in others
Instructions to the students
In this assessment you will be required to demonstrate your knowledge and skills in providing
opportunities for others to express their thoughts and assist other to understand the effect of
their behavior on others. To encourage self-management of emotions and encourage others to
develop their own emotional intelligence.
Questions:
Read all the questions below in class with your colleagues and your trainer and assessor, and
provide answers to each question below.
4.1 As project manager your team comes to you to inform you that they feel that one of the
team is being belittled by another team member and is causing the employee to have
negative emotions and not complete their work to the usual standard.
 What opportunities could you provide to the employee, who is being belittled, so that
they can communicate their feelings to you?
 Explain the importance of confidentiality when an employee shares their feelings and
thoughts with you.
 What listening skills should you use at the meeting with an employee to determine
what exactly are the employee’s issues (Guide a paragraph on each point)
 After the information that has been provided by few members of
team, it is found that there has been a rise in problem with a team
member who is being de-motivated and belittled by other team
members. Being the project manager of the team it is the
responsibility of the manger to look after the issue and ensure the
emotional strength of the employee so that the problem does not
face issues in delivering the desired production. The opportunities
that should be provided by the team manager will comprise of the
aspects like communicating directly with the employee for knowing
about the issue that is bothering him or her. Gaining the trust of the
employee is the most vital criteria for the project manager to know
the problem in description. After knowing the importance of the
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
matter that is de-motivating the employee it will be the responsibility
to let the employee handle with some easy projects for recovering
from the de-motivated mental state. It is also necessary to
communicate with all employees of the organization about what is
driving such issues and make it sure that this kind of factors do not
get motivated in near future.
 The aspect of confidentiality is very important for the managers and
even the employees in the workplace of this increasing and
competitive workplace culture. The importance of the confidentiality
when an employee shares his or her feelings with project manger
remains in a high position of emotional intelligence. The de-
motivated employees go through an emotional trauma that makes
him or her wish to leave the organization. In this position or mental
state of the employee where most of the colleagues have gone
against him, the employee can only trust the project manager. It is
the responsibility of the project manager to ensure the
confidentiality about the feelings that are shared somas to avoid
future humiliations from the co workers
 The listening skills are very important for a leader like a team
manager in this case. As the employees are more interested in the
aspect of the leaders in not only hearing but also effectively listening
to them. The employees want more attention in the form of
feedback. It is the duty of the project manager to become more
mindful in delivering the needs of the individuals so a s to acquire
the maximum development in the performance. The listening skills
like showing the care and preparing the comfort zone where they
can share their problems. Engaging in the matters that are important
to the employees and become or act more empathetic on the
employees makes it clearer to know what is wanted by the
employee.
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
4.2 Explain three (3) three ways project managers can encourage workers to be aware and
understand that their behaviour and emotions affect others in the workplace. (Guide 50
words)
The emotions like fear, stress, anger, sadness, hostility and facing guilt in work creates negative emotion in the
organization. This ultimately results in the anomaly of the workplace. The project manager can encourage the workers
by listening carefully to their problems and enabling the required communication so that to avoid the negative emotions
or mitigate the factors. Apart from listening and communicating the third required aspect to avoid such condition is the
holding the meetings in the teams for not de-motivating other employees that creates problem in the company.
4.3 How can an organization encourage the self- management of emotions in others? Give
three (3) examples of how workplace can assist. (Guide 50 words)
The organization needs to improve the assessment of self awareness, the self regulation, improving the motivation, and
also improving the way of showing the empathy. This enables to achieve the desired results for self motivation.
Encouraging the process of communication between the employees so that the issues can get clear among the employees
is the most effective way of encouraging the self management of the emotions
4.4 There are many ways you can self-manage your emotions. A colleague at your workplace
has insulted you and you are now angry. List five (5) ways you can use to self-manage this
emotion.
People working side by side with temporary or aggressive employees also have to have experience to deal with some of
these challenging coworkers. In this criteria self management of the emotions are needed. Considering the situation in
the workplace where an employee is insulted by another employee, the five ways to use the self management are, at first
consulting with the human resource department and submitting the written document against the issue. Remembering
the problem is caused by them.
4.5 Emotionally effective leaders are able to inspire their employees. Discuss the skills a
leader can use to inspire positive relationships. Include four skills and why these assist a
leader to motivate their team. (Guide 50 words)
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
The skills that a leader can use for inspiring the positive relationships are, the Ability to lead, effective parameter of
communication, building relationship, have good knowledge about the industry, and the knowledge of team leads, that
also includes the trust factor, time management, commitment to the work and having confidence in the stream of
development and problem solving issue. The four important skills that assist a leader to motivate their team are being
self aware which is important for making and developing the other skills. The trustworthiness and empathy are essential
for the production.
Assessment Task 5: Utilise emotional intelligence to
maximise team outcomes
Instructions to students
In this task, you will be required to demonstrate your knowledge and skills to encourage a
positive emotional climate in the workplace and use the strengths of workgroup members to
achieve workplace outcomes.
5.1. As a project manager working with an advertising team member that have been asked to
write a report on the effect of the latest advertising campaign on sales for the company it
comes to your knowledge that the team member is struggling and does not understand what
is required to finish the report. When meeting with them you notice that the staff member has
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
become very emotional and defensive. What would happen in a case like this in a workplace
where there is a positive emotional climate?
Provide three (3) examples.
According to the case study that is given, it is very clear that the employees in the organization
have been able to maintain the positive emotional climate irrespective of all the hardships that
they are facing in the job. The group will become very cohesive and supportive under these
circumstances creating a positive impact on the organization. This shows the positive effect
received from the negative accept of the work. they also can create an environment where the
employees can freely demonstrate or convey their stresses freely and also can convey their
emotion freely that enabled to take much load on the organization. The positive emotional
climate helps the other employees in helping each other for solving their problems
5.2. To ensure a positive climate a workgroup can negotiate and develop a set of rules that set
out expected behaviours this is a work group charter – Explain what a group charter is and
what it will contain (Guide 50 words).
The work group charters are the form of documents that are created in a group for setting that
formulates the direction of the team for determining the boundaries. It is discovered early
throughout the entire team formation. In a group meeting, the charter should always be
developed to promote understanding and purchase-in. The group charter is hence also known as
the team charter. The group charter comprises of generally two purposes. The first step or the
purpose is the serving as the source for the members of the team that can describe the main
intention and the path of the team. This also enables to educate the other team members for
describing the direction of the team. The group charter contains the purpose of the group, the
duration or the time commitment for the work, both the out scope and then scope and also the
members.
5.3. To achieve workplace outcomes organisations, need to be aware of, and use, the strengths
of the members of the team. Different jobs may require different types of emotional
intelligence and people should be matched to jobs accordingly.
Discuss how work groups should be structured to give the team the ability it needs to achieve
outcomes. (Guide 50 words)
The work groups should be structured according to the kind of task that has to be delivered. It is
essential to express the team's goals, after identifying the task specifically, and then specify the
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
team's expectations, prototype elevated-quality work and transmit throughout the standards. To
allocate the team with respective members it is important to know the ability or the strengths of
the individual employee. The task groups can be divided in alternatives where the specific
strength of a person can be utilized to achieve greater results.
Assessment Task6 -Project
Assessor instructions:
Assessors please ensure when student are to complete this activity that you read the instructions thoroughly with the students and
ensure that they understand what is expected of them. Any discussion points and questions should be completed in small groups and
reviewed with the class and trainer and assessor to ensure students have answered their questions correctly prior to them submitting
their work for marking. Any group activities and discussions are to be non-threatening and should be fun activities.
Assessor please note:Answer/s provided in the marking guide may not be the same – students may provide similar or alternative
answers to each of the questions.
Your organisation considers emotional intelligence to be a very important part of the skills of their
project managers.
You have been selected for a promotion within your workplace.
As part of the employment criteria, you need to complete the emotional intelligence assessment
which has been designed for all managers to complete prior to a promotion being confirmed.
You are required to complete the emotional intelligence assessment for your manager and your
report should be a minimum of 1000 words). In your report you need to address all of the
following points:
0…What are your emotional strengths and weaknesses?
o What causes you stress in the workplace and how do you cope with stress?
o What are your emotional triggers and how do you control these?
o How would you act as a role model showing how you would demonstrate
management of your emotions?
o How do you react to feedback from you colleagues regarding your emotional
intelligence?
o How do you obtain feedback and how to you use the feedback?
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
o How would you respond to a worker who is:?
 Stressed
 Angry
 Depressed
o Discuss what you know about cultural expression of emotions and how you use this
knowledge
o Discuss your leadership style
o When making decision regarding workers show examples of how the emotions of
the workers effect your decision making?
o How do you assist other to realise the effect of their behaviour on the workplace?
o How have you provided opportunities for employees to express their feeling?
o How have you previously encouraged your members of your team to develop their
emotional intelligence?
o How would you encourage a positive emotional workplace?
o How would you use the strengths in the workgroup to achieve outcomes?
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
Assessors will check that you were able to demonstrate to
ability to:
Satisfactory
Ability to identify the impact of their own emotions on others in the workplace  Yes  No
Ability to Recognise and appreciate the emotional strengths and weaknesses
of others  Yes  No
Ability to Promote the development of emotional intelligence in others.  Yes  No
Ability to Utilise emotional intelligence to maximise team outcomes  Yes  No
Assessment Task 1 – completed and satisfactory  Yes  No
Assessment Task 2 – completed and satisfactory  Yes  No
Assessment Task 3 – completed and satisfactory  Yes  No
Assessment Task 4 – completed and satisfactory  Yes  No
Assessment Task 5 – completed and satisfactory  Yes  No
Assessment Task 6 – completed and satisfactory  Yes  No
Assessor Feedback:
Assessment Task
1
Assessment Task
2
Assessment Task
3
Assessment Task
4
Assessment Task
5
Assessment Task
6
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Assessment Tool
Qualification: BSB61215 Advanced Diploma of Project Management
Cluster number and name: PMAD 2.1 Develop and use emotional intelligence
Units of competency: BSBLDR501 Develop and use emotional intelligence
Student’s ID and Full Legal Name:
Assessor’s name:
Assessor
signature:
Dat
e:
Work supervisor
initials & name
only if relevant:
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