BSBLED401A Assessment 2: MacVille Team Competencies Analysis

This assignment analyzes the MacVille case study, a coffee importer and retailer, to evaluate team competencies and identify areas for improvement. It begins by assessing the current competencies of the team, highlighting strengths like communication and collaboration, and identifies areas needing development, such as meeting deadlines and innovation. The assignment then outlines an action plan to address these gaps, including a proposed training strategy using Microsoft PowerPoint, and details how the strategy's progress will be monitored through supervisor reports and tracked deadline achievements. A role-play scenario is also included, where the student, acting as Maria's supervisor, discusses time management and organizational skills with Maria, exploring potential learning opportunities like training and mentoring, negotiating timeframes, and addressing resistance to training. The student concludes the role-play by summarizing the discussion and outlining the supervisor's plan to implement training and monitor Maria's progress in reducing missed deadlines.

Develop individuals and teams
• Review the document “Assessment 2 – Resource – MacVille” on AHTS
learn under resources.
• Answer the questions below keeping in mond what we have just
learned from Part A and Part B.
What are the current competencies of the team? What competencies
do they require for their position?
The following are the current competencies of the team at MacVille:
1. Strong communication skills: The employees of the MacVille have
strong communication skills. This is evident from the feedbacks of the
customers which report that the sales staff members are knowledge
and cooperative with the former. These feedbacks point out to the
strong communication skills of the employees of MacVille.
2. Interdepartmental collaboration: The case study clearly reveals
that the employees of the company exhibited strong
interdepartmental collaboration. This is evident from the
collaboration between Maria and Gino.
The following are the main competencies which the employees of
MacVille need to develop:
1. Meeting deadlines on time: The employees must meet deadlines
on time. For example, Maria should prepare the invoices on time.
2. Innovation: The employees of MacVille should work in innovative
ways to employ their skills.
Create an action plan to close the gap within required timelines. What
program would you use?

How would you present the training strategy? What type of program
or software would you use?
The training strategy would be presented before the management
and employees in a meeting. The software which would be used to
provide the training session would the Microsoft PowerPoint
How will you ensure the strategy stays on track? What monitoring
activities will you use? How will you measure success?
The supervisors would prepare delay report of specific employees to
ensure they meet their deadlines. The daily delay report would be
used to monitor that employees do not miss deadlines. The
successes in achieving deadlines miss reduction would be tracked
from the delay report and would be appreciated.
Role-play - Instructions
 Review the document “ Assessment 2 – Resource – MacVille” on
AHTS learn under resources.
 Review the scenario below
 Schedule a time with your trainer to conduct a role-play. Your
trainer will assign or play the role of Maria in the scenario.

You are Maria’s supervisor.
o She has exhausted all sick leave and you suspect this is due to
poor time management and organisational skills.
o Plan a meeting with Maria to discuss workplace learning
opportunities with her.
o Prepare to discuss Maria’s skills and performance.
o Your discussion will be centred on the tasks she performs, her
organisational and time management skills and what you can do
to facilitate improvement of those skills.
o discuss potential learning opportunities and outline how you can
help provide those opportunities to Maria. Opportunities can be
in the form of training, networking, mentoring or coaching.
o You will need to ensure Maria is in agreement and realises the
benefit of those opportunities to her development.
o Discuss options with Maria to provide her with learning
opportunities.
o Ensure you negotiate agreement on timeframes and learning
goals.
During the role-play, your assessor will be assessing:
a. how you engage with Maria (for example, using questioning and
listening skills to determine the type of learning Maria requires,
and how you build a rapport to reach agreement with Maria)
b. how you overcome resistance to training with persistence and
interpersonal skills
c. the conclusions you draw from your conversation and a clear
explanation of how you will help the learning opportunities as
her supervisor
d. the planning processes you will use to ensure success (for
example, how you will implement and monitor learning and
evaluate its success in collaboration with Maria; your ability to
negotiate timeframes for action).

Role-play - Instructions
 Review the document “ Assessment 2 – Resource – MacVille” on
AHTS learn under resources.
 Review the scenario below
 Schedule a time with your trainer to conduct a role-play. Your
trainer will assign or play the role of Maria in the scenario.
You are Maria’s supervisor.
o She has exhausted all sick leave and you suspect this is due to
poor time management and organisational skills.
o Plan a meeting with Maria to discuss workplace learning
opportunities with her.
o Prepare to discuss Maria’s skills and performance.
o Your discussion will be centred on the tasks she performs, her
organisational and time management skills and what you can do
to facilitate improvement of those skills.
o discuss potential learning opportunities and outline how you can
Write down your conclusions and what you spoke about during the
roleplay
It can be concluded from the role play that the Maria would make
sincere efforts to reduce deadline misses. She would be trained in
time management so as to aid her in minimising deadlines. It would
be pointed out to Maria that she has already exhausted her sick
leaves due to poor time management. It should be pointed out to
Maria that she has certain strong aspects like knowledge in
management and accounting. She should be also made to realise
that her job roles revolve around maintaining proper
communication with customers and suppliers. She should be
advised that it is of utmost importance to meet deadlines so as to
ensure satisfaction of business partners like clients and suppliers. It
can also be pointed out that she should realise that the aim of the
session is to assist her in minimising deadline misses. This would
enable the supervisor to reduce resistance from her side to a great
extent. The supervisor would close the session by intimating Maria
would be undergoing a time management training. The supervisor
would implement the training session and monitor Maria’s
reduction in missing deadlines very closely and collaborate with her
further to further reduce deadline.

help provide those opportunities to Maria. Opportunities can be
in the form of training, networking, mentoring or coaching.
o You will need to ensure Maria is in agreement and realises the
benefit of those opportunities to her development.
o Discuss options with Maria to provide her with learning
opportunities.
o Ensure you negotiate agreement on timeframes and learning
goals.
During the role-play, your assessor will be assessing:
e. how you engage with Maria (for example, using questioning and
listening skills to determine the type of learning Maria requires,
and how you build a rapport to reach agreement with Maria)
f. how you overcome resistance to training with persistence and
interpersonal skills
g. the conclusions you draw from your conversation and a clear
explanation of how you will help the learning opportunities as
her supervisor
h. the planning processes you will use to ensure success (for
example, how you will implement and monitor learning and
evaluate its success in collaboration with Maria; your ability to
negotiate timeframes for action).

Write down your conclusions and what you spoke about during the
roleplay
0.00. Supervisor: Hello Maria
0.01: Supervisor It can be concluded you would make sincere
efforts to reduce deadline misses. You would be trained in time
management so as to aid you in minimising deadlines. It would be
pointed out to Maria that you have already exhausted your sick
leaves due to poor time management.
2.00. Maria: Yes Sir (serious and quietely)
2.02: Supervisor: It should be pointed out to you that you have
certain strong aspects like knowledge in management and
accounting. You should also realise that your job roles revolve
around maintaining proper communication with customers and
suppliers. You should also know that it is of utmost importance to
meet deadlines so as to ensure satisfaction of business partners
like clients and suppliers.
3.35: Maria: Yes Sir (smiles a bit)
4.00: Supervisor: It can also be pointed out that you should realise
that the aim of the session is to assist you in minimising deadline
misses. I hereby would close the session by intimating you would
be undergoing a time management training. I would implement the
training session and monitor your reduction in missing deadlines
very closely and collaborate with you further to further reduce
deadline.