BSBSTR503: Develop Organisational Policy - Project Work Task Solution

This project solution for BSBSTR503 focuses on developing organizational policy within a flying healthcare service. It includes a review of the existing work and safety policy, identification of internal and external factors necessitating change, stakeholder consultation strategies, and a risk analysis impacting policy development. The solution also provides a policy development plan with specific actions and timelines, covering research requirements, stakeholder engagement, draft policy preparation, feedback collection, and final policy preparation, ensuring a comprehensive approach to policy creation and implementation. Desklib offers a range of study tools, including past papers and solved assignments, to support students' academic success.

BSBSTR503 - Develop organisational policy
Task 2 – Project work

Task summary
This project assessment task requires you to review, develop and release policy for an organisation
(real or simulated).
This assessment is divided into 3 (three) parts:
Part A: Review existing policy and establish need for policy development
Part B: Prepare for and develop policy
Part C: Release and review policy development, process and policy
You will complete the assessment tasks in a real organisation (your current workplace can be used). If
you are not working, select a workplace / organisation you are familiar with.
Required
 Develop, revise and promote at least one policy.
 Plan, develop and implement policy using iterative and consultative processes with input from
representative stakeholders
 Analyse internal and external factors
 Consult with stakeholders to identify needs for policy review and policy development
 Develop analytical framework
 Ensure style and format requirements for organisational policy documentation is followed
 promote policy.
 Access textbooks/other learning materials
 Access templates via Canvas
 Computer with Microsoft Office and internet access
Timing
 Your assessor will advise you of the due date of this assessment via Canvas.
Submit
 This completed workbook. Powerpoint presentations / handouts / templates
Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily
address all the assessment criteria. If part of this task is not satisfactorily completed, you will be asked
to complete further assessment to demonstrate competence.
Re-submission opportunities
You will be provided feedback on your performance by the Assessor. The feedback will indicate if you
have satisfactorily addressed the requirements of each part of this task.

If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory
performance. Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt
with unfairly or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand
any part of this task or if you have any learning issues or needs that may hinder you when attempting
any part of the assessment.
Assessment Cover Sheet
Candidate name:
Candidate ID
Trainer’s Name:
Date Submitted:
Candidate declaration: I declare that:
 I have read and understood all the information provided in relation to the assessment
requirements to complete this unit, the instructions and the purpose and processes of
undertaking this assessment task
 This assessment is my own work and where other’s works or ideas have been used, I
have appropriately referenced or acknowledged them
 I understand that plagiarism is a serious offence that may lead to disciplinary action.
Candidate signature:
Task 2 – Project work
You are required to select an organisation in order to complete this assessment. An organisation can
be a business, charity, association, not-for-profit enterprise or government body.
You may select your own organisation (for example, your own business or one you plan to start); an
organisation you have access to, such as a business owned by a friend or family; or your current
employer. Alternatively, you can create a hypothetical organisation for the purpose of this assessment.

Prior to commencing this assessment task, you may discuss your chosen organisation with your trainer.
Part A: Review existing policy and establish need for policy development
This task will require you to review and establish needs for policy development for an organisation/a
workplace. Identify what the needs are regarding the work and safety policy for your chosen
organisation / workplace by completing the following
1. Identify and analyse the organisation’s (or workplace) current Work and Safety policy. (If you
have created a hypothetical organisation for the purposes of this assignment, please use the
policy attached – Appendix A).
2. Identify one internal or external element which would mean you are likely to have to change
the policy in the future. Describe how this element will impact on the policy
Flying healthcare service has currently having work-health and safety policy that have main
purpose to ensure health and safety of environment in which its employees, visitors are working
so that no harm can be caused to them in any circumstances. It is policy in which pro-active
prevention of work-related injuries and illness has been taken in order to protect employees for
harm while they working in the firm. Along with it, the company has also promoted effective
safe work practice and procedures that has contributed in ensuring health and well-being of staff
member. Furthermore, the company has undertaken consultative approach that means each and
every individual is liable to ensure it health and well-being while performing its respective task.
Company has also ensure that sufficient resources and medical equipment are present in the
firm so that appropriate treatment can be provided to the injured person in limited time frame
possible. In addition, to this company has included various guidelines that need to be followed
by work in order to ensure their and other health and well-being (Mupanemunda, 2020). Such as
not to consume alcohol, drug or anything that is danger for their health. The policy has also
mentioned that people with bare feet, fooling around and making use of inappropriate language
and dress are not included in proper conduct. Thus, all these would be in-tolerated at any cost as
it result in negative impact on brand image and safety of other individual working in the
organisation.
The key element that need to be changed is consultancy approach in which each and every
individual are responsible for their health and well-being. So it approaches need to be changed
as company need to take step to ensure health and safety of people, by making new procedure
and policies, arranging necessary equipment and resources that could help in protecting staff
member that are working the firm. Likewise, the manager need to take steps to analysis the
worksites, identify the associated risk with the workplace and find alternative method that could
be used to overcome the same in effective manner (Ower and et.al., 2021). Along with that
feedback or review need to be taken from employees about key health and safety issue that they
face while working in the organisation. So that appropriate strategies can be formulated in order
to provide ensure that no harm or negative impact can be caused to their health in any
circumstances for smooth operation of business.

3. List 3 stakeholders that you can consult with in relation to the internal or external factors and
describe how they can contribute.
Stakeholder are the individual that are interested or being affected by the particular thing, so
they need to be consulted while taking any decision related to internal and external factor that
need to be changed.
1. Likewise, employees are one the stakeholders that need to be considered as they are only
one that face key issue or challenges pertaining related to health and safety while
performing their respective task and responsibilities (Barrett and Murphy, 2017). Their
suggestion, feedback will contribute manager in understanding type of risk associated
within the workplace and the manner in which it can be overcome for better outcome.
2. Secondly, the investor or member of the organisation need to be consulted in relation to
internal factor or element that need to be changed in context of work-health safety. As
they are the individuals that have make investment of their money or their capital in
order to provide benefits to society. So what all expense company is making in different
areas need to be reported to the investor or member so that they can take decision
whether it is useful or not.
3. Thirdly, the policy maker of the company or top management need to be aware or
consult about what internal factor is being changed and the way it will contribute in
ensuring health and well-being of all employees, client and other individuals coming in
the organisation for different purpose (Mansfield, 2018).
So, all these by putting their respective suggestion can contribute in effective decision-making
related to changes made in existing work-health safety policies.
4. In the table below, list 3 risks that may impact the development of the sustainability policy.
Rank each risk with a low, medium or high likelihood and impact and describe one strategy to
overcome each risk.
Risk Analysis
Risk Likelihoo
d
L / M / H
Impact
L / M / H
Strategy to Overcome
Change in external
environment
Medium High Company while implementing
its policy and key procedures
need to monitor the changes
happening in external
environment. To easily adapt
and cope up with the same for
better outcome or
sustainability of implemented
policies.
Resistance from employees or
lack of support of
management.
Low High To overcome the resistance of
employees risk, company need
to inform or communicate the
employees as well as

management about the
importance or need of the new
policy within the organisation.
So that they are aware as well
as motivated to take steps or
encouraging implementation
of new change within the
existing policies for benefits of
organisation (Rowe, and et.al.,
2017).
Resource risk Medium Medium Thirdly, the resource risk can
be easily overcome by
manager through finding
alternative source from which
resources can be arranged and
utilized in implementation of
the plan or new policies.
Likewise, flying healthcare
service manager need to make
efforts to arrange sufficient
capital and other resources that
are required in order to
implement the plan.
Part B: Prepare for and develop policy:
This task will require you to prepare for and develop a Work and Safety policy for an organisation/a
workplace.
1. Prepare a policy development plan using the template provided below. List at least 3 actions
for each step. Assume you have to prepare your policy within the next 2 months and set due
dates accordingly.
Policy Development Plan
Steps Actions Due Date
Research policy
requirements according to
the organisational
procedures
The manager will take step to research whether
new policy is as per organisation procedures or
not. Such as it has decided to make arrangement of
equipment, guidelines that inform employee's
about the way they can ensure their personal
health and safety while working in the firm.
Within 7
days.
Develop a list of policy
options that may be put
to stakeholders
In order to list option of stakeholder, first meeting
will be held to know suggestion or idea that could
be used by company to improve its health and
safety (Hermans and et.al., 2019).
Then all these set of suggestion related to new
policy will be written and communicate to the
stakeholder through email. So that they can be
Around
10-12 days
will be
required to
complete
the same.

informed about the change company is planning to
bring in future scenario.
Organise a policy
development stakeholder
workshop
There are range of activities that need to be taken
in order to organise development stakeholder
workshop such as planning, organising resources,
integrating, controlling and monitoring for last
outcome.
Such as in planning, key strategies will be plan to
develop stakeholder workshop, then resource will
be arrange and implemented for the desired
outcome.
20 days to
complete
the task.
Prepare a draft policy For preparing the final draft, all the alternative
options related to the new policy will be evaluated.
Out of them, one is selected for implementing the
change in new policy of flying healthcare.
Final the draft is prepared and send to all the
stakeholder through making use of E-mail in order
to get their agreement (Hermans and et.al., 2019).
5 days
Seek feedback and
agreement from
stakeholders
To seek feedback from stakeholder, meeting, e-
mail and other platform will be used as it will
helps in understanding the point of view of
stakeholder and their respective agreement.
3 days
Prepare final policy After getting the final agreement from stakeholder,
efforts will be made to finally draft and implement
the policy within the organisation.
2 days
2. Prepare a draft of the Work and Safety Policy. Include the following sections:
 Introduction: The Flying health care has planned to change its consultative approach with
that company need to make investment in arrangement of sufficient resources likewise by
having medical equipment’s, to make work place safe and secure for the employees.
 Policy Statement: To ensure work health safety of employees while they are working in the
firm for achievement of the end goals.
 Key Stakeholders: employees, investors, member of the flying health are stakeholders of
the policy (Hermans and et.al., 2019).
 Implementation Plan that details the actions required for implementation, responsibilities for
implementation and strategies for transition, change management, initial and ongoing training, and
maintenance of the policy. Use the following table, include dates and who is responsible for actions, and
copy the table into your policy.
Policy Implementation Plan
Actions Who is
Responsible
Due Date
Agenda building: The first action that will be taken to
implement the change in policy is building the agenda
or aim of implementing the change in the policy.
Top
management
is responsible
10 September
2021
Determining policy content: Secondly steps will be Top 16 September

taken to take consent from the stakeholder whether
they are agreed with the change or not. management 2021
Communication with stakeholders: Then the change in
policy need to be communicate with the stakeholder so
that they can approve the same and necessary step can
be taken to implement the policy.
Top
management
27 September
2021
Safety training with employees: Guideline and
appropriate training will be provided to the employees
about the new change in the policy of health and safety
of firm (Bustinza, Vendrell-Herrero and Baines, 2017).
Top
management
3 October 2021
Regular feedback: Then feedback will be taken from
the employees related to whether the policy or new
changes is effective or not. This will help in knowing
their respective suggestion related to necessary
improvement made in the policy.
Top
management
15 October
2021
Updating and revision of policy: Then the policy will be
revise and finally updated by changing the element of
consultative approach with the necessary resources,
equipment that need to be implemented to ensure
protection of employees.
Top
management
17 October
2021
Drafting of policy: At last policy will be draft and
communicate to the stakeholder for implementation of
the change in the desired manner.
Top
management
23 October
2021
 Mechanisms for monitoring compliance with the policy, quality assurance and evaluation of
the policy
Your policy needs to be presented in a professional format with a title page, a table of
contents and section headings. Ensure there are no spelling or grammatical errors. Upload
your policy with this assessment.
3. Describe how you would implement an iterative process of consultation, feedback,
identification of changes and re-drafting.
In order to implement the iterative process of consultation, feedback, re-drafting the policy,
manager will take consult from employees or stakeholder through making use of e-mail and
other communication method. On the basis of agreement gained form the stakeholder, necessary
changes will be made in the policy and the final draft is e-mail to all associated stakeholder of
flying healthcare. So that they can be aware about the change that company have make in its
existing health and safety workplace policy for benefits of employees, visitors, client and many
more. It will get the consult form the stakeholder in written form so that it can acts as proof that
they have agreed to implement the solution (Tench and et.al., 2017). Finally, the new draft will

be duly signed by all the top management or member of the non -profit organisation in order to
agree the new policy and implement the same.
After completing this task, submit the following written presentation materials that you would
use to present your policy draft:
 PPT or handout
Purpose: The purpose of the health and safety policy formulate in flying healthcare is to ensure that
health and well-being of employees and other individuals are being ensured so that they can easily
complete their respective task.
Scope: The scope of the policy is wide as it will be implemented in the whole organisation, all
employees need to abide the same so that no harm or threat can be caused to individuals that are
working in the firm.
Policy: The policy is the management of occupational health safety and welfare in which the manager
will make arrangement of necessary resources, safety equipment to protect employees from being
caused harm in any case.
Responsibility: The key responsibility in implementing the policy can be explained in detailed as
follows:
1. Take reasonable care to protect their health and safety whilst at work.
2. Necessary step will be taken to ensure that there is sufficient equipment, tool and method to
ensure safety of employees while they are working.
3. New policies and procedure will be communicated to the employees, training and guidance will
be provided to them related to the health and safety equipment and the manner they can be
utilised by them to ensure their well-being.
Part C: Release and review policy development, process and policy
Once you have developed the policy, you will need to communicate the policy to the organization
in order to gain acceptance of the policy and to ensure the best opportunity for the successful
implementation of the policy.
1. List all the people within the organization that you need to communicate the policy to and 3
methods of communicating the policy
Employees working within the company, top management staff of the company and visitors of the company are
the main people need to be informed about the new introduced health and safety policy. As the policy is
launched for the safety of the people related to the company so it became necessary to convey or communicate
the whole policy and there can be various ways to communicate this such as via written communication (E-mail),
oral communication (face to face or physical communication) and visual communication (Via charts or
presentation)
1. E-mail: E-mail is the instantaneous way that can enhance the communication and provide complete
information in an effective written way.
2. Oral communication: With physical presence, orally advertising or promotion is the best way to
communicate the policy with the employees in their own language or the person who are in contact

within the company.
Presentation: Presentation is a way to communicate visually. It contains complete information in an effective
manner within a meeting it can be a great way
2. Draft an email to the relevant people in the organization to gain agreement for the policy.
Include the following in your email:
 A description of the policy
 Reference to an attachment of the policy
 A request for their agreement of the policy
 Your contact details for any questions
To: The employees, stakeholders
Cc: The top management
Subject: For the agreement towards the new health and safety policies
Hello sir / Ma'am,
The administration of the company have established
a new health and safety policy and want agreement
towards the respective policy to ensure the safety of
people within the company. The firm administration
wants to present you new policy clauses over the old
one via email. This is to make sure that every
member of the organization gets through it. The new
policies include the brief as:
Previously, in the company there was a consultancy
approach towards the safety of people but to
improve the approach our company is introducing
new procedural policies, necessary equipments as
well as new fund for the resources for health and
safety practices of the employees as well as
management and investors of the company.
Our purpose behind these new policies are to
improve precautions as well as treatment of the
employees to ensure their health and safety within
the workplace. To reflect policy all members are
requested to have active role towards the planning.
Thanks and Regards,
Name-

3. Prepare a PowerPoint presentation that you would deliver to key people within the
organization to inform them of the new policy. Include the following in the presentation.
 Introduction
 The need for the new policy
 Overview of the consultation process
 Policy description
 Benefits
 Implementation Plan
 Who to contact for help
 Summary
4. Identify 3 objections that you may receive from staff and other managers and describe how you
would manage each objection.
Objection 1: It will be a challenge to learn all the clauses included in the policy
Solution: Training sessions can be organized to introduce all the clauses, equipment and precautionary steps to
introduce the safety responsibilities. The way to take reasonable care towards the own safety at work will be the
main concern towards the new policy. So proper training and awareness of the policy is the best solution for the
objection.
Objection 2: why to try change the old policy if everything is working well
Solution: Creation of a clear vision towards the new changes and then communicating these changes often can
lead the employees towards the positive response. Then only all the management as well as the employees will
get the importance of new policies as well as they'll keen to follow the changes for the safety prospectives.
Objection 3: lack of urgency
Solution: Administration can convey the need with the latest incident examples. As there are lots of incidents are
happening at the workplace so it became important to do the necessary changers within the policies to ensure
the safety of employees. This is the best way to notify the urgency with all the staff as well as the members of
company.
After completing this task, submit the PowerPoint presentation that you would use to present your
policy to relevant stakeholders in order to seek feedback
End of Assessment
Congratulations, you have completed this assessment task. Please ensure all questions are
answered and upload the following:
 This completed workbook
 A draft work and safety policy in PowerPoint presentation or handout for Part B
 A PowerPoint presentation for Part C

Appendix A:
WORKPLACE HEALTH AND SAFETY POLICY
INTRODUCTION
We are committed to ensuring as far as is reasonably practicable, that all employees are safe from injury and any
risk to their health, while at work.
“Employees” is a collective term used to refer to all employees including the Director, consultants or fixed term contractors
performing work.
PURPOSE
This policy outlines the commitment of our business in providing a safe and healthy work environment for all employees,
clients, course participants and visitors.
POLICY
We will maintain a position of excellence in the management of occupational health safety and welfare for all employees,
clients, course participants and visitors. Management of Workplace Health and Safety will be the pro-active prevention of
work-related injuries and illness and the promotion of safe work practices and procedures.
We acknowledge that active co-operation of all employees is required in maintaining a safe and healthy working environment.
Consequently, we are committed to a consultative approach with Workplace Health and Safety, where all people within the
company have a responsibility for their own and other employee's health and safety at the work place, and the health and
safety of all clients, course participants and visitors. Specific roles and responsibilities have been assigned to all employees.
EMPLOYEES WH&S RESPONSIBILITIES
A key requirement in achieving excellence in Workplace Health and Safety is the commitment and involvement of all
employees. To reflect this commitment, all employees will have an active role in the planning, development and
implementation of health and safety policies and programs.
In their own interests, and as a legal obligation, all employees have a responsibility and duty of care to ensure that everything
is done to effectively implement all health and safety provisions. In particular they must:
1. Take reasonable care to protect their health and safety whilst at work.
2. Not act in an improper, unsafe or unbecoming manner when performing official duties. Bare feet, swinging on chairs,
running, fooling around, inappropriate dress and language are examples of inappropriate conduct. These
inappropriate behaviours are not acceptable and under no circumstances will they be tolerated, either at the venues,
in the office or at any other location or event where you are representing us.
3. Use any equipment provided to protect their health and safety and follow reasonable instructions as
provided by us, on health and safety.
4. Ensure they do not, through the consumption of alcohol, or a drug, endanger their own safety or the safety
of anyone else.
5. Any employee that intentionally or consistently breaches this health and safety policies, guidelines and
procedures may face disciplinary action.

Various Health and Safety policies and procedures have been developed which embody the aims of this Workplace
Health and Safety policy.

REFERENCES
Barrett, S. M. and Murphy, D. F., 2017. Managing corporate environmental policy: A process of
complex change. In Greening people (pp. 75-98). Routledge.
Bustinza, O. F., Vendrell-Herrero, F. and Baines, T., 2017. Service implementation in manufacturing:
An organisational transformation perspective.
Hermans, M and et.al., 2019. The embedding of the construction client role in dutch municipalities and
its effects on professionalism and organisational learning. In THIRTY-FIFTH ANNUAL
CONFERENCE (Vol. 720, p. 720).
Mansfield, R., 2018. Changes in information technology, organisational design and managerial control.
In The Management Implications of New Information Technology (pp. 216-230). Routledge.
Mazzucato, M., Kattel, R. and Ryan-Collins, J., 2020. Challenge-driven innovation policy: towards a
new policy toolkit. Journal of Industry, Competition and Trade, 20(2). pp.421-437.
Mintrom, M. and Thomas, M., 2018. Policy entrepreneurs and collaborative action: Pursuit of the
sustainable development goals. International Journal of Entrepreneurial Venturing, 10(2).
pp.153-171.
Mupanemunda, M., 2020. Purchasing with purpose: tools to develop an organisational strategy for
social procurement.
Owen, R. and et.al., 2021. Organisational institutionalisation of responsible innovation. Research
Policy, 50(1). p.104132.
Rowe, L and et.al.., 2017. The challenges of managing degree apprentices in the workplace: a manager’s
perspective. Journal of Work-Applied Management.
Tench, R and et.al., 2017. Communication excellence: How to develop, manage and lead exceptional
communications. Springer.