Australian College BSBHRM512: Develop Performance Management Processes

This document is a student assessment guide for the BSBHRM512 unit, focusing on developing and managing performance management processes. The assessment is designed to evaluate the student's knowledge and skills in several key areas. Task A assesses the student's understanding of performance management concepts, including characteristics of a learning organization, relevant policies and legislation, grievance procedures, and various feedback and skill development models such as the Pendleton and GROW models. Task B requires the student to develop performance-management processes, including designing key performance indicators (KPIs) and formal performance management sessions. Task C focuses on implementing performance-management processes, including conducting performance reviews and addressing performance issues through role-playing and written responses. Finally, Task D involves coordinating learning and development activities. The assessment requires the student to use a provided case study about Australian Hardware to answer the questions and demonstrate their ability to apply the concepts in a practical context. The assessment also emphasizes the importance of referencing and avoiding plagiarism.

Student
Assessment Guide:
BSBHRM512 Develop and manage
performance management processes

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
Copyright 2020
Student Assessment Guide: BSBHRM512
Version: v20.0
Page 2 of 42
Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
Contents
BSBHRM512 Develop and manage performance management processes...........................................................1
1. Assessment Information......................................................................................................4
A. Purpose of assessment...................................................................................................................4
B. What you are required to do..........................................................................................................4
C. Competencies being assessed.........................................................................................................4
D. Important resources for completing this assessment.....................................................................6
E. A note on plagiarism and referencing.............................................................................................6
F. A note on questions with role plays................................................................................................6
G. Instructions for completing this assessment...................................................................................7
2. Assessment Coversheet ......................................................................................................9
BSBHRM512 Develop and manage performance management processes..........................................9
3. Assessment Questions.......................................................................................................10
A. Task A - Demonstrate performance management knowledge......................................................10
B. Task B - Develop performance-management processes................................................................15
C. Task C - Implement performance-management processes............................................................21
D. Task D - Coordinate learning and development............................................................................30
4. Student Self Checklist.........................................................................................................34
A. Student Self Checklist for Tasks A - D............................................................................................34
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
1. Assessment Information
A. Purpose of assessment
This assessment will develop your skills and knowledge required to develop and facilitate
implementation of performance management processes and to coordinate individual or group learning
and development to encourage effective employee performance.
B. What you are required to do
For this assessment, you are required to complete 4 tasks:
 Task A – Demonstrate performance management knowledge
 Task B – Develop performance-management processes
 Task C – Implement performance-management processes
 Task D – Coordinate learning and development
All tasks of this assessment require you to use the provided case study information relating to the
fictional company Australian Hardware.
C. Competencies being assessed
Elements
To achieve competency in this unit you must demonstrate your ability to:
1. Develop integrated performance-management processes
2. Facilitate the implementation of performance-management processes
Student Assessment Guide: BSBHRM512
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Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
3. Coordinate individual or group learning and development
Performance Evidence
Evidence of the ability to:
 Develop, implement, monitor and review an organisational performance management process
which supports business goals including analysing the organisational strategic and operational
plan
 Design methods for the development of key performance indicators and formal performance
management sessions by line managers
 Consult with stakeholders to gain support
 Design, develop, coordinate and implement individual and group learning and development
 Train line managers and other relevant people to manage performance
 Provide support to line managers to effectively manage performance issues, including dispute
resolution and termination of employment
 Develop approaches to improve performance and address identified performance gaps
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 List characteristics of a learning organisation
 Outline policies and legislation relevant to performance management
 Summarise grievance procedures
 Explain models for giving feedback and options for skill development
 Describe options in the design of performance management processes
 Outline role of performance management in relation to broader human resources and business
objectives
For further information on the competencies of this unit, please refer to:
https://training.gov.au/Training/Details/BSBHRM512
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
D. Important resources for completing this
assessment
To complete this assessment, please refer to the following resources provided on Moodle:
 BSBHRM512 Develop and manage performance management processes learner guide
 BSBHRM512 Observation checklist
 BSBHRM512 Marking guide
 BSBHRM512 Case study folder
 BSBHRM512 Legislation, regulations and codes of practice folder
 Additional student assessment information
E. A note on plagiarism and referencing
Plagiarism is a form of theft where the work, ideas, inventions etc. of other people are presented as your
own.
When quoting or paraphrasing from a source such as the Internet, the source must be recognised. If you
are quoting a source, make sure to acknowledge this by including “quotation marks” around the
relevant words/sentences or ideas. Note the source at the point at which it is included within your
assessment, such as by using a citation. Then list the full details of the source in a ‘references’ section at
the end of your assessment.
All sources used for your assessment should be detailed in a ‘references’ section. It is advisable to never
copy another person’s work.
F. A note on questions with role plays
The following questions involve role plays:
 Task B, Question B5
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
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Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
 Task C, Questions C2 & C5
 Task D, Question D2
For these questions, as outlined below, you will be assessed on your ability to role play being a Human
Resources Manager at Australian Hardware This question requires you to manage meetings and take
notes on what is discussed.
Your Trainer & Assessor will also observe your meeting for Task C, Question C2.
Please note: You will also need to attend separate meetings organised by other students whereby you
role play being other people. This allows other students in your unit to also role play being the Human
Resources Manager. You do not need to take notes at meetings during which you are not role playing
being the Human Resources Manager.
G. Instructions for completing this assessment
Answer the questions below using the spaces provided:
 Answer all parts of each question
 Use your own words and give examples wherever possible
 The quality of your answer is more important than how long it is
 Enter your answers in this document
You may use various sources of information to inform your answers, including your resources provided
by ACBI, books, and online sources. You must acknowledge and cite your sources.
Submission via Moodle
Please refer to the “Instructions for Submitting Your Assessment” found within the unit course page on
Moodle.
NOTE: Please take care to follow all instructions listed. Assessments uploaded with a draft status on
Moodle may not be graded.
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
2. Assessment Coversheet
Candidate Name:
Student ID:
Contact Number:
Email:
Trainer / Assessor Name:
Qualification:
BSB50618 Diploma
of Human Resources
Management
Units of Competency:
BSBHRM512
Develop and
manage
performance
management
processes
Assessment Tasks:
☐ A. Demonstrate
performance
management
knowledge
☐ B. Develop
performance-
management
processes
☐ C. Implement
performance-
management
processes
☐ D. Coordinate
learning and
development
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
Due Date: Date Submitted:
Declaration: I have read and
understood the
following
information at the
beginning of this
assessment guide
(please tick):
☐ Assessment
information
☐ Submitting
assessments
☐ Plagiarism and
referencing
I declare this
assessment is my
own work and where
the work is of
others, I have fully
referenced that
material.
Name (please print):
Candidate signature:
Date:
3. Assessment Questions
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
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Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
A. Task A - Demonstrate performance management
knowledge
Task A instructions
Answer the following questions to demonstrate your knowledge of key concepts relating to
performance management.
A1. List three or more characteristics of a learning organisation.
NOTE: Refer to pages 10-11 of the “BSBHRM512 Develop and manage performance management
processes learner guide” document provided on Moodle to inform your answer. Answer in 20-50
words.
Write your answer here
in order to have the development of learning organisation, there should be clear understanding in
terms for vision and mission.
Proper fostering should be there is learning organisation.
there should be management of system thinking in more in country
A2. Outline how the policies and legislation listed below are relevant to performance management.
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
NOTE: Refer to pages 44, 59, 61 & 91 of the “BSBHRM512 Develop and manage performance
management processes learner guide” document provided on Moodle to inform your answer. Answer
in 80-160 words.
Policy/legislation How it is relevant to performance management
Fair Work Act 2009 The meeting is considered along with discussing the employee
performance which should be held in even here is no issues a
persistence in longer term there should be provisioned of both positive
and negative level of to the employee and should work with the
employee to ensure that performance improvements are sustained.
Employee Training and
Development Policy
This will in helpful in previous various training methods
which have clear offering of ongoing support system.
This is applicability’s action learning for tasking the real issues in small
groups. In this high quality of training must be given to employees
It accomplishes with relevant level of legislation.
These ill also be helpful in catering special needs such as languages,
literacy and numeracy problems along with disabilities.
Rewards and Recognition
Policy
This as been designed to have proper level of encouragements
employees particular in file d of the staff performances which is
outstanding either individuals or through team to have contribution to
have impact overall objectives to the organisational developmental.
Student Assessment Guide: BSBHRM512
Version: v20.0
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Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020

Student Assessment Guide: BSBHRM512 Develop and manage performance management processes
A3. Describe the importance of grievance procedures. Then summarise an example of a grievance
procedure.
NOTE: Refer to pages 52-53 of the “BSBHRM512 Develop and manage performance management
processes learner guide” document provided on Moodle to inform your answer. Answer in 40-80
words.
Write your answer here
The procedure means of internal disputes which can be clearly resolved through resolution by which
an employee may have his or her grievances addressed. Most collective bargaining agreements
include procedures for filing and resolving grievances. Grievances are brought to the employee's
immediate supervisor.
Example- an employee is not meeting a performance standard or target, then the grievance will be
helped by properly motioning the issues of performance. This should be properly followed with the
establishing accurate purposes and importance of sessions in more regular way.
A4. Explain the following models for giving feedback and options for skill development:
 Pendleton Model
 GROW coaching model
 Continual feedback
 Mentoring
NOTE: Refer to pages 40-45, 91 of the “BSBHRM512 Develop and manage performance management
processes learner guide” document provided on Moodle to inform your answer. Answer in 80-160
words.
Student Assessment Guide: BSBHRM512
Version: v20.0
Page 12 of 42
Developed by: ACBI
Approved by: DoS
Issued: February 2020
Review: February 2020