CHCCCS007 Diploma of Community Services: Case Study Analysis

This assessment, submitted by a student for the CHCCCS007 unit, presents three case studies related to developing and implementing service programs within the community services sector. The first scenario focuses on a young man in a youth hostel and explores communication channels, management processes, and program modifications to meet his needs. The second case study involves a support worker interviewing a person with a disability, assessing individual needs, identifying potential barriers to participation, considering preferences for personal plans, and ensuring effective feedback mechanisms. The final scenario examines a project worker in a community house, addressing cultural awareness, communication methods for staff, and document development for a program integrating refugees into community gardens. The student provides answers to questions related to each scenario, demonstrating an understanding of relevant concepts and practices in community service.

CHCCCS007
Student Assessment
Task Two: Case Studies

CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
Assessment Cover Sheet
This document must be signed by the student for each assessment completed. Submission of Assessments
will not be accepted for marking/review without a completed and signed Assessment Cover Sheet.
Qualification Title CHC52015 Diploma of Community Services
Unit Code CHCCCS007
Unit Title Develop and implement service programs.
Student Name
Student ID
Student Email
Assessor Name
Campus ☐ Melbourne ☐ Sydney ☐ Perth
Due Date Week 7
Submission Date
Assessment Task Task Two – Case studies
Student Agreement:
By signing this Agreement, I confirm that I understand the Assessment Submission Guidelines, as detailed
in the Student Handbook and Acknowledge Education’s policies and procedures. In particular:
• The work submitted is my own and does not contain another person’s material represented in my
work.
• I understand that I must acknowledge in an appropriate manner all information and sources of
assistance used in my assessment work.
• I have followed all submission, presentation and file name guidelines outlined in the submission
guidelines. I am aware that if I do not follow the required guidelines, this could result in my
assessments being returned not assessed by my trainer/assessor.
• I understand that I must not receive undue assistance or the unauthorised help of others in the
preparation of my assessment work.
• I will not allow other students to access or copy in whole or any part of my assessment work.
• I understand that if I am dissatisfied with the way I have been assessed or with my result, I have the
right to appeal as detailed in the Student Handbook and Acknowledge Education’s policies and
procedures.
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
Student Declaration:
I hereby declare that I have read the above statement and that all the material I submit for assessment is
entirely my own and meets all of the college’s assessment requirements.
Student Signature
Date
Assessment Task 2: Case Studies
Student Assessment Instructions
 This Case Study may require you to work in groups/alone (The assessor will provide details of the
group format).
 You need access to the project instructions to complete this task. As this is an open-book task, you
may also access a learner guide, the internet, and/or other resources.
 You must satisfactorily complete all sections of the assessment and submit these to your assessor. Ask
your assessor to clarify any aspect you are unsure about in this assessment task.
 You may be asked to explain your responses if the assessor needs any clarification.
Required Resources
 You will need to have access to relevant legislation, standards and codes, industry practices and
student book resources.
Evidence
 You must submit the completed assessment cover sheet and your assessment by online submission
within the allocated time.
 Ensure you keep a copy of your submitted work. Assessments submitted without a completed cover
sheet will not be accepted.
When and where will this assessment take place?
 This assessment may be undertaken in a simulated environment/in a classroom/at home – to be
discussed with the assessor.
 Your assessor will provide you with the due date, which can be recorded in the assessment plan.
 Your assessor may also specify the length of time allowed and the expected word count, if applicable.
What if the assessment is not suitable?
 If you are unable to provide sufficient evidence with the written assessment method, your assessor
may be able to provide you with an alternative method. Discuss this with your assessor.
What happens if your answers are not satisfactory?
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
 If any of the assessment responses are not satisfactory, your assessor will provide you with feedback.
You may need to resubmit some or all the assessment tasks. Your assessor will explain the details for
your reassessment.
 In most cases, you will be allowed a maximum of three attempts.
 If you are not satisfied with your assessment result, you have the right to lodge an appeal. Ask your
assessor or contact the Course Coordinator for more information.
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
Case Study Instructions
 Read the scenarios and answer the questions below for each of the scenarios.
No. The student’s assessment shows evidence of the following:
1 Section 1 - Scenario 1
Max is a young man living in a youth hostel. He is not happy with his caseworker visiting on
Thursday afternoons because he wants to go footy training at this time. He doesn't know how to
raise it with his caseworker who is very busy and says she is only able to visit Thursdays when
she is in the area. Max takes part in a focus group, which has been set up by a project worker to
gain feedback about the hostel program, where he raises the issue of the clash.
Required Evidence
Q1 What are two processes that could have been put in place for Max to act earlier?
Answer
First, there is a need for the creation of a stable channel of communication. For instance, there is
a need for departments to tackle different issues. This should have ensured that Maxs' issue is
dealt with in time and appropriately.
Secondly, suggestion boxes should be set up in all the accessible parts of the hostels. This
would have enabled Max to write a note to address his issues effectively and efficiently to the
person concerned
Result Satisfactory ☐ Not Satisfactory ☐
Q2 How could Max’s issue get included in management processes?
Answer
Max's issue should have been included in the process of management called controlling. This, in
other words, implies that the management should ensure that the youths in the hostels are
provided with an opportunity to undertake all their daily activities without interruption
whatsoever. For example, they should have taken a step of action to ensure that Max's
caseworker only turns up in the hostel when Max is free.
Result Satisfactory ☐ Not Satisfactory ☐
Q3 How could the program be modified to meets Max’s needs? Provide two suggestions.
Answer First, the program for footy training should be rescheduled from Thursday to any other suitable
day of the week in which Max is free. This will give Max enough free time with his caseworker
on Thursday.
Secondly, the program could be adjusted, and these youths are taught communication skills once
in a while. Teaching communication skills to people like Max could have helped him open up to
her caseworker without a problem. Max seems to lack excellent communication skills.
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
Result Satisfactory ☐ Not Satisfactory ☐
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
2 Section 2 - Scenario 2
Peter is a support worker in a disability service. Sally, a new person he is interviewing and
developing an individual plan with, uses a wheelchair.
Required Evidence
Q1 What sort of things should he be asking about to assess Sally’s individual needs? List at least
four topics.
Answer
1. Ask her what can be done to improve/make the working environment suitable for her
2. Ask her if she has any secondary conditions as a result of her disability
3. Ask her if she is on medication(sees a doctor) as this will help him when preparing work
roster
4. Additionally, Peter can ask Sally about her professional certifications
Result Satisfactory ☐ Not satisfactory ☐
Q2 What are two possible barriers that could limit Sally’s participation?
Answer
1.Environmental barriers for example if the interviewer is biased towards people with
disability/discrimination
2.Language barriers between interviewer and the interviewee
Result Satisfactory ☐ Not Satisfactory ☐
Q3 What are two preferences that may impact on Sally’s personal plan?
Answer
Provision of independent mobility services such as wheelchairs and technology that assists
people with disability in movement will impact Sally’s personal plan positively.
Sally's personal plan should mainly focus on health safety and wellbeing. The health safety and
welfare of Sally and other people in the facility should be given the priority. For instance, sports
activities should be planned to fit perfectly fit people with disability.
Result Satisfactory ☐ Not Satisfactory ☐
Q4 How can Peter make sure Sally is able to give feedback on the service she receives and that it is
acted on? Identify at least two strategies.
Answer First, Peter should ensure that Sally is familiar with all the communication channels within the
facility. This will ensure that Sally can pass any meaningful information on the issues affecting
her appropriately and on time. This also implies that many communication channels should be
created.
Secondly, Peter should ensure that he keeps in touch with Sally and other people within the
facility. Keeping in touch is a strategy which ensures that the needs of people like Sally are
identified on time and appropriate action was taken on time. Moreover, this ensures that there is
a free flow of information, which ultimately leads to Peter receiving feedback effectively.
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
Result Satisfactory ☐ Not Satisfactory ☐
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
3 Section 3 - Scenario 3
You are a project worker in a community house. A new program has been developed to
encourage the growth of community gardens in the neighborhood. Local government, the local
primary school, and a local nursery are all partners in the project.
One of the objectives of the program is to integrate some newly arrived refugees into the
program. The refugees are from Syria.
Required Evidence
Q1 How might you ensure staff are culturally aware in relation to people from Syria and what type
of external group might you draw on to facilitate this?
Answer
As a project worker, I will handpick five of the refugees and incorporate them as my staff .By
doing this, my team will gradually learn from them their culture, and at long last, they will be
able to appreciate the culture of the same people.
An external group that I might use to facilitate this process is somebody from Syria. This can be
someone from the embassy of Syria who can give people ideas and knowledge on who Syrian
people are and how to entirely relate with them.
Result Satisfactory ☐ Not Satisfactory ☐
Q2 What methods could you use to communicate roles and responsibilities to the local nursery
staff?
Answer
I will use both verbal and oral communication. By integrating the two methods, public
participation is enhanced. Therefore, duties and responsibilities will be delegated easily and
effectively as individuals will have a better understanding of their roles.
Result Satisfactory ☐ Not Satisfactory ☐
Q3 What are two documents you may develop as part of the program planning to set up the gardens
and recruit participants?
Answer
1. Budget plan- ensures that all finances accorded to the program are well utilized.
2. questionnaires-Will contain simple questions that the participants of the program will answer,
for example, how the garden setting up process should be conducted.
Result Satisfactory ☐ Not Satisfactory ☐
S=Satisfactory NS=Not Satisfactory
Assessor Name
Assessor Signature
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CHCCCS007 – Student Assessment – Task Two: Case Studies (V.1 – 192401)
Student Name
Student Signature
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