Analysis of Developing Successful Business Teams for Hilton Hotel

This report analyzes the development of successful business teams, using Hilton Hotel as a case study. It explores the characteristics of successful teams, emphasizing passion, risk-taking, and planning. The report highlights the importance of team roles, differentiating between HR and marketing de...Read More

Developing Successful
Business Teams

Table of Contents
INTRODUCTION...........................................................................................................................1
LO 1.................................................................................................................................................1
1 Characteristics of successful business teams...........................................................................1
2. Importance of team roles in successful business teams..........................................................2
3. Theoretical team models for successful business teams.........................................................4
LO 2.................................................................................................................................................6
4. Stages of team development....................................................................................................6
5. Plan to motivate team members to achieve business objectives.............................................8
6 Open communication between team members........................................................................9
7. Ways to resolving conflict between team members..............................................................11
LO 3...............................................................................................................................................12
8. Monitoring the performances against objectives..................................................................12
9. Recommendations to improves performances for given objectives.....................................13
CONCLUSION .............................................................................................................................15
REFERENCES..............................................................................................................................16

INTRODUCTION
Team work is very important concept that make cooperation between group and manager.
In order to facilitate effective development of the group, each person of a team need to perform
their role so that they can perform their job role easily (Phillips and Phillips, 2016). When people
will perform their work and job effectively, they are able to produce effective work for business
development. At workplace, there are different issues solve by the businesses such as conflict,
setting direction, etc. In order to focus on the present report, Hilton hotel has been selected that
global brand full service of the organisation development. With this regard, the company
providing several kinds of hospitality services providing in different areas of the world.
Furthermore, they are dealing in more than 570 locations in all over the world.
Therefore, for gaining insight knowledge of the company it covers characteristics of the
successful business team. Moreover, it includes value of using theoretical model to build
effective team of the enterprise. In addition to this, it assists to make plan to motivate team
members through business accomplish their objectives. At last, it includes monitoring the
performances of team for the business objectives.
LO 1
1 Characteristics of successful business teams
HILTON HOTEL AND RESORT
Hilton group is a one of the biggest hotel group in worldwide. They can provide a full service of
hotel. Hilton group is around 85 countries and many more this all will be possible only on the
good business leaders and good team members (Paroutis, Bennett and Heracleous, 2014).
Each and every big organisation is able to do all such big achievement's only with help of
HR. department or team members. Hr department handle all the team members to achieve this
success. Team work is most important to solve corporate problems.
BUSINESS TEAM CHARACTERISTIC
 Passion and motivation :- Each and every employee in team should be passionate and
motivate as well to do a complete task. Every HR department motivate employees to do
the work in good way.
1

 Taking risk :- One of the most important is to take risk. To be successful business team it
is important to take new risk and solve it in a positive manner (Marchand and Peppard,
2013).
 Hard work :- Hard work is very important to solve any problems in corporate sector. To
be good business team or a part of a team it is compulsory that hard work. Believes in
themselves and confident and decided to their project (Gollenia, 2016).
 Planning :- planning is most important characteristic to solve any kind of a problem in
day to day activity. Planning is where you are and where you want to be in the future.
Planning not for a short period it is long termed commitment to there team member.
Always ready to solve any kind of risk and solve them in a positive manner.
 Money management :- It takes time to get profitable to be an new team or team
management. Each and every team has allotted money by HR (Muratovski, 2015).
Department to complete there work. Money management very important part and proper
planning of money. Every member is plan to investment of money in a good way.
 Networking :- one of the most important part in team is networking in side or outside the
organization. Networking help them to solve any kind of problem in the team (Duffield
and Whitty, 2015).
 Management :- Each and every corporate team member can mange all the work in a
proper manner. This is basic quality of all the team and there members. In management
there are five things inculcated which is planning, organizing, directing, staffing and
control. All five points are very important to solve a problem in team management
(Kalman, 2014).
 Flexibility :- Flexibility is very necessary to solve any problem. All the team members is
should be flexible in any work or work lord to solve the problem in corporate filed. If all
the members are flexible in any kind of situation or any kind of work in any field in side
as well as outside the organisation.
 Self belief :- Self belief means to understand our capability or working limit. If a person
is understood to what can I do....?. This is the best example of self belief.
2. Importance of team roles in successful business teams
HILTON
2

Hilton hotel is one of the largest hotel in the world. The brand is targeted both business
and leisure traversal with location in major city's and near airport. Hilton is one of the biggest
hotel in the world, all this because of good management and good communication in between
there co- workers (Serra and Kunc, 2015).
In any hotel industry there are lot many works and if they can do work in team work will
be done easily. In a team a two or more people can do work together and solve problems. Team
work is important because share information and make decision in a better way.
In each organization there are lot many departments are there to solve the problems but
there is two department is very important to solve the problem is (Dragoni, Oh and Hazucha,
2014).
HR. Department
marketing department
HR. Department team role :-
 Consider each members' idea valuable :- To be a successful business in hotel industry
consider each members' idea in team because each and every employee is capable to do a
good work. Hilton hotel hr department are work on (Akamp and Müller, 2013).
 Be clear when communicate :- It is very important to be clear when you are
communicated. Because communication is most important to solve a problem or to exist
barriers in between workers or there work.
 Encourage team members to share information :- Hilton group human resource
department is give importance to each and every employees to do work in proper way
and share there ideas and advice for future benefit in the organization (Miller, Merrilees
and Yakimova, 2014.).
MARKETING Department team role :-
 Market segment :- market segment is very important to solve the problems related to
market. In market segment there are a market should be divided into small groups' acc.
To customer need and wants full filament. Hilton hotel group is focus on there market
segment and segment is base on there interest, need, location etc. (Serrat, 2017).
 Market plan :- Market plan is very important to solve market related problems. Acc. To
the market segment there are each groups are perperd there plan to remove problems.
3

Market plans is important to understand market need and wants of customer (Mackey and
Sisodia, 2014).
 Strategy :- Strategy is very important to solve a problems and overcome it. In the field or
marketing strategy is based on 4ps of marketing there 4ps are 1.product 2. Price 3.place
4. Promotions. There are all 4ps of marketing to solve all the problems and successful
strategy. All the strategy is based decided by marketing head and all other employees are
work on them (Hodge, Henry and Smith, 2014).
 Outcome :- All the big hotel industry like Hilton are focus is what is outcome or say what
is result. Outcome is very important to judge where we are and where we want to be in
the future. Hilton hotel is focus on that polices to increase goodwill in the market.
Goodwill will be depend on marketing team in the organization. Outcome is based on the
overall performance in market (Jeston and Nelis, 2014).
3. Theoretical team models for successful business teams
In order to determines successful business teams, theory assists to make guidance and
understand people practices for acceptable behaviours. In this way, information needed to design
effective intervention strategy. Therefore, insight information must be implemented to develop
program of Hilton hotel. Team is a small group of people who possess different skills and work
actively to accomplish purpose (Carlborg, Kindström and Kowalkowski, 2014). Following are
different theoretical team models has been explained that assists to create effective functioning
for successful business teams:
 Beldin's team role theory: This theory propounded by British psychologist Dr. Meredith
Belbin. In this theory accurate system and coherent accomplish that determines individual
behaviour. It assists to influence on team success that make successful results in the
Hilton hotel. However, several members unable to complete their outcomes that are
expected by the enterprise (Bocken, Farracho and Kemp, 2014). Team members have
lack of flexibility so that things will be cracks through falling. According to Belbin, each
team requires different roles which derived in 9 perspective that are observed for
successful business objectives. Each person need to play it for success of the enterprise.
These roles are categories in three group that are determines as action oriented, people
oriented and thought oriented. In the action oriented there are three roles categories such
as shapers, implementer and completer (Boshyk, 2016). Furthermore, in people oriented
4

group coordinator, team worker and resource investigator roles are played. At last
through oriented there are also three types or roles determines such as plant, monitor
evaluator and specialist (Aulet, 2013). For example, in research department of the
company require specialist and plant role which prevail effective results. Further, team of
the consultant comprises team workers and shapers. In order to determines different roles
for working effectively in the business enterprise.
 Maslow's Hierarchy of needs theory: This theory propounded by Abraham Maslow's
which was American psychologist who provide behavioural scientist who develops
theory of motivation. Maslow's suggested that there are 5 levels of needs in each
organisation (Sloane, 2017). It includes physiological needs, safety needs, social needs,
self esteem needs and self- actualisation needs. In Hilton hotel, it is very important aspect
for which implications has been made to build management team. There are several
opportunities through manager can motivates to employees with using management style,
job design, company events, compensation packages, etc. (Rosca, Arnold and Bendul,
2017). For example, physiological needs include lunch breaks, sufficient wages to
purchase essentials things in life. Safety needs consist safe working environment,
retirement benefits and job security. Social needs include creation of sense of community
through team based project and social events. Esteem needs consists recognised
achievement to feel employee appreciated and valued. Therefore, job titles also convey
importance of particular position. At last, self-actualisation include providing employees
as challenge and opportunities that assists to reach for full career path. In this aspect,
effective and successful business teams can be made to develop effective functions in it
(Eisenhardt, 2013).
5

LO 2
4. Stages of team development
Managers of Hilton hotel require recognise and understand behaviour of group at
different stages. With this regard, following are certain stages of group development has been
made with development of the team:
Group development: groups are common fundamental aspect which includes arrangement of the
business environment (Erez, Lisak and Shokef, 2013). Manager also need to work with their
superiors so that they are familiar to do effective work in business. In this context, Tuckman
stages has been developing that assists to create universal results to all team with despite group
members.
Forming: It is the first element group development which represent and known as
forming stage. In this aspect, time represent in which group started to come up together and
characterised with uncertainty and anxiety. Members of Hilton has behaviour that are driven by
desire to accept among the group (Mital, Desai and Mital, 2014). In addition to this, controversy,
conflict and opinion also avoided to make effective results among the members. Further, forming
stage also include things such as gaining understanding for particular group purposes and
determines effective learning to solve major milestone and phases.
6
Illustration 1: Maslow's Hierarchical needs
Source: (McLeod, S., 2017)

Storming: It is the second stage of the group development which is known as the solving
conflict and competition in the great perspective. This is because, group members also need to
understand about the task to feel general and make confident themselves (Ferrazzi, 2014).
Therefore, important issues can be resolved that are surrounded in Hilton hotel. Further, in this
step, dominant of group members emerge while other have less confrontational members that are
stay in security and comfort. In addition to this, these individuals stay quiet to solve particular
issue that are exists in the business. All members possess increasing needs for clarification.
Norming: When group has clarity, they have to desperately about the needs which
require move in the third stage. With this regard, development can be done in successful aspect
so that cohesive unit will be made in successful aspect (Jennings and Stahl-Wert, 2016). Morale
is the effective element in Hilton hotel which require acknowledge for talent, skills and
experience as well. Sense of community also established to focus on the group for accomplish
business goals and objectives in systematic aspect.
Performing: Moreover, group moves in to the forth stage of group development which is
known as the performing stage. This stage marked as the high productivity that assists to make
effective functioning among the group members (Verbeke, 2013). This is because, at workplace
of Hilton hotel group members are unified, supportive and loyal. Competence among the all
members also assists to create high growth and assists to develop decision making capabilities in
the organisation. Along with this, at workplace of the chosen business leaders also delegate the
tasks to concentrate on developing team members performances. They perform job for delivering
effective performances.
Adjourning: Many teams also reach towards the goals and objectives for developing
their effective functions within a fixed time period. For instance, project team working for fixed
period so that permanent teams also established for organisational restructuring. Team members
also like routine work those developed close working relationship with several members. In
addition to this, at this stage also several difficulties take place so that future looks required in
systematic aspect (Mital, Desai and Mital, 2014).
7

5. Plan to motivate team members to achieve business objectives
Every organisation determines their certain objectives that assists to meet with goals and
targets. In this regard, several tools and resources are needed to accomplish effective objectives
at workplace. In order to achieve the great results, every leader need to motivate their team
members so that they are able to create and maintain enthusiasm among workers (Paroutis,
Bennett and Heracleous, 2014). Along with this, Hilton hotel also need to encourage and
engaged to their team members with the help of followings steps:
 Canvas employees: Hilton hotel need to take first element to see their staff members with
sounding board. Lifeblood and true characteristics are important elements that make
successful organisation. Therefore, leaders need to identify their team with developing
surveys for particular objectives and goals. Employees benefits also need to develop that
make successful results in the business organisation (Rosca, Arnold and Bendul, 2017).
 Separate morale from the motivation: Good leaders also need to provide quick response
for the concept of morale in which people feel motivating. In addition to this, high ability
in the business organisation also assists to make productive results in systematic aspect.
Therefore, employees requires reduces low morale that remain high productive and
8
Illustration 2: Stages of group development
Source: (Team Work Tuckman Way, 2017)

engaged. It is important perspective that assists to create effective functioning in the
business.
 Explore solutions: In this regard, leaders of Hilton hotel require implement solutions to
motivates their people. Therefore, they are also able to create an effective environment to
feel inspired and confident to do work best. Hence, they have to focus on the working
very well at workplace with managers and providing regular feedbacks to employees
(Erez, Lisak and Shokef, 2013). In addition to this, success stories also need to be given
for conducting meetings and discuss problems for exploring the solutions that create
initiatives.
 Team building events: In the dedicated conferences and event program, employees need
to motivate through solving specific issues that are occurred in the organisation. With this
regard, morality will be boosting for ascertain effective results in the enterprise.
However, each person need to be involved in the goals and objectives which is the first
priority to ensure event that truly work for effective results (Jennings and Stahl-Wert,
2016).
 Setting reward and recognition programs: In this step, Hilton hotel require develop their
solution program to motivate staff throughout the work performances. It is also assists to
implement well-planned reward programme. It can be develops in positive and profitable
aspect. However, research is essential that make sure correct reward as per the person
capabilities (Paroutis, Bennett and Heracleous, 2014)..
For example, Heisenberg two factor theory determines which is important aspect in
accomplishment of goals and objectives. In this way, motivator and hygiene factors determines
to ascertain effective results in the business. With the help of these factors, Hilton hotel can
motivate their team members for develop effective functions. In hygiene factors there are
working conditions, payment, safety and security, etc. elements included that assists to make
effective results. With the help of motivational factors, positive satisfaction can be given to the
employees regarding their work in systematic aspect at workplace. It involves recognition, sense
of achievement, responsibilities, meaningful work, etc.
6 Open communication between team members
In order to develop effective open communication among team members, there are
several ways can be implemented in Hilton hotel. It is the good way through team collaborate
9

together with business on the particular project and tasks. Main aim in this context is developing
strengths for individual components. In Hilton hotel, each person works on their tasks and
project through they are able to accomplish business objectives. Followings are certain ways
explains through open communication will be encourage develop effective functioning at
workplace:
 Encourage two way feedbacks: Hilton hotel need to develop their team performances
through handle completed project in the organisation. With this regard, poor
communication will be reduced through taking feedback from each side. With the help of
constructive feedback, team communication will be enhances that create effective
performances (Rosca, Arnold and Bendul, 2017).
 Clarity of roles and responsibilities: In order to assign roles and responsibilities,
communications can be promoted effectively. With the help of this technique,
accountability for each task that assists to increase conception, expectation and behaviour
of different role (Mital, Desai and Mital, 2014).
 Building team spirit: In order to create effective results, team spirit need to be develops
with standing and providing opportunities to know each other. In addition to this, it also
assists to create better environment where team performances will be enhances. At
Hilton, team work develop to spirit drives to work together. In this way, team
performance will be develops for ideal opportunities for informal meetings and
discussion. In addition to this, face to face interaction done among team members that
assists to solve business issue (Paroutis, Bennett and Heracleous, 2014)..
 Training: In respect to enhance objectives, communication must be develops to virtue the
network for improving accomplish business objectives. It also relates with training for
particular research which concentrated for creating several benefits to rely on the
training. Open communication training is often looked for implementing different types
of training that enhance quality of work. With the help of research, it has been
demonstrated that communication skills improves that make profitable results.
 Appropriate forms of communication: In respect to make profitable outcomes, every
project require handling effective forms of communication. In a particular task, face to
face meeting requires work in significant manner. Alternatively, work will be done for
effective way and development of whole team performances. Emails also assists to make
10

effective communication approaches which assists to solve problems that create sorting
of necessary tasks in proper way.
7. Ways to resolving conflict between team members
In order to accomplish business objectives and goals, there are several ways through
conflicts could be resolved in systematic way. In the every project and task, Hilton hotel require
solve conflict in significant manner for accomplishment of the goals and targets. Following are
certain ways through conflict can be resolved in systematic way:
Be aware from the conflict that are occurs at workplace: In this first step, Hilton need to
know about the conflict which take place in business. In order to recognise it, project manager
need to know about expect.
Set the rules and regulations on ground: At started level of project, ground rules need to
be set. In this way, the organisation need to know about address and process that taken to assess
the ideas and valid results which not required to dismissed. When people not agree with them,
they have to know about the goals and objectives (Jennings and Stahl-Wert, 2016).
Learning towards destructive conflicts: conflict becomes destructive when at workplace
of Hilton there no solutions take place. With the help of psychological model, destructive pattern
is the important element that require for the goals and objectives. In this way, roles develops to
try to recognise in the team.
Stop conflicts when they are occurred: Conflicts need to be addressed that immediate
taking actions that require grow effective functioning. Apart from this, issue need to be solved
among the members that are part of the conflict (Erez, Lisak and Shokef, 2013).
Getting whole story: Further, understand also required to the whole things that needed for
involving decisions. In this way, conflict need to be solved when different persons give their
point and opinion towards the goals and objectives at Hilton hotel.
Meeting with resolutions: When conflict not solved effectively, the business need to
gather and conducting initial elements to set up the separate outcomes. With this regard,
resolution can be made to reach towards getting other team members that are involved in it
(Jennings and Stahl-Wert, 2016).
Discuss both sides of perspective: In respect to inclined agree, one side conflict take
place to make final judgement towards the business objectives. With this aspect, discussion
11

could be made to hear and present escalate the problem. Pros and cons also require discuss
consider opposing view.
Make compromise a goal: Compromising between the parties also assist to solve conflict
among the different parties who possess ability to use innovative ideas. Most of the time, points
are also combines to create better idea and solution as well (Paroutis, Bennett and Heracleous,
2014).
Avoid falling in the group think: In order to create harmony, good and effective things
need to be maintained among the group to work in a particular project. In this aspect, ideas need
to be taken for keeping different view points which could be disrupt the norms.
Don't try to accomplish change team members: In the final tip, changes cannot be done at
workplace. Therefore, alternative solution need to be maintained that create effective benefits in
the society. With this regard, conflict need to be solved that make productive results and bringing
new ideas from different people (Marchand and Peppard, 2013).
LO 3
8. Monitoring the performances against objectives
There are many ways monitor the performances of Hilton Hotel to achieve the objectives of the
company.
Check- Management of Hotel should regularly check the process done for business operations
that are going in the direction of achieving the objectives of the company. It will help the
management to know that all tasks are done by following the specified process only and they
will effectively achieve the objectives of the Hotel.
Communication- There should be very good communication between employees and the higher
authority of the organisation which will help the management to know about the problems
arising in completing the task. Employees will know that if the proper process is being
followed or not which they will communicate to their upper authorities and management
will take proper action to solve the problem which will help the Hotel to make their
performance better and efficiently achieve the objectives of the organisation (Jennings and
Stahl-Wert, 2016).
Hourly basis- Management should observe the performance and process followed in doing the
task at hourly basis. This will help the Hotel to get hourly report of the tasks being done and
12

how they are done which will increase the efficiency of the work and will eventually lead to
the achieve the all objectives of the organisation.
Plans- Effective plans should be made to monitor the performance which are done to meet the
objectives. Plans will help the management to know that when they have to check the work
done by the employees of the hotel and to solve the problems which are arising at the time
work. This plan will help to achieve all the objectives that are being targeted or set by the
firm (Jennings and Stahl-Wert, 2016).
Reports- Some report should be made by the management about the completion of different tasks
done by the employees of the hotel. These reports will evaluate the performance and check
whether the task had been done properly or not. Bad work in the task can be rectified by
time which will lead the organisation to achieve all its objectives that are being set (Paroutis,
Bennett and Heracleous, 2014)..
Innovation- Hotel can use new and innovative techniques to observe or check the performance of
the organisation which will efficiently check the task performed by the workers and will
help to achieve the targeted objectives of the firm.
Feedback- Management should take feedback from its customers to see that if they are satisfied
with the services provided by the hotel. This will let the management know that if their
objectives of the organisation are being achieved efficiently or not which will help to
improve the further performance of the firm and meet their objectives effectively and
efficiently (Rosca, Arnold and Bendul, 2017).
Suggestions- Hotel should take some suggestions from their customers to increase their
performance level or how they can make it better by using innovative techniques. Which
will also help them to achieve the objectives because customers are persons who have
critically checked the services provided to them.
9. Recommendations to improves performances for given objectives
Ways to improve the performance of objectives:
There are many ways to improve the performance that are done to achieve the objectives.
 Plan- An efficient plan should be made to meet the objectives of organisation. That plan
should state that what are activities to be done and who will do these tasks. This will help
the hotel to improve the performance and efficiently achieving all the objectives
(Marchand and Peppard, 2013).
13

 Teams- Groups or teams should be made to do the different activities. This will include
many skills and suggestions of different people which will effectively make task done in
better way and which will lead to achieve all set and targeted objectives of the hotel
(Jennings and Stahl-Wert, 2016).
 Employees suggestions- Suggestions of employees should be taken at the time of
performance which will increase their motivation and managers can better idea to
implement in the task which will eventually help in meeting the objectives of the hotel.
 Rewards- Some rewards should be given to workers for their better performance which
will motivate them to do other task better and targeted or set objectives of the
organisation will be efficiently achieved (Jennings and Stahl-Wert, 2016).
 Innovative techniques- New and innovative techniques should be used to do the task in
better way. This will also increase the performance level of the hotel and meeting its
objectives in efficient way.
 Managers- Good managers should be recruited in the hotel to manage the various
activities which are being performed by the workers. Managers should have skills to
delegate the responsibilities and understand that who can perform the task in better way
which will lead the hotel to achieve all its objectives (Rosca, Arnold and Bendul, 2017).
 Motivation- Employees should be given motivation to perform the task in better way
according to their different needs which will make them work hard and help the hotel to
efficiently achieve the objectives of the organisation.
 Monitor- Task done by the workers should be monitored to check their performance and
to know how they are performing the task. Monitoring will help the hotel to achieve its
objectives in better way (Erez, Lisak and Shokef, 2013).
 Environment- Management of the hotel should create safe and secure environment for the
workers working in the organisation. This environment will motivate them to work
harder and in the best way which will lead the organisation to achieve all its set and
targeted objectives effectively.
 Records- Hotel management should keep all the records of the problems that arise in the
organisation and which are being solved efficiently. This will make them solve the
problems which is same as it was in past and effectively achieve all present objectives of
the organisation (Paroutis, Bennett and Heracleous, 2014)..
14

 Research- Effective research should be done to know all strengths and weaknesses of the
hotel. Strengths of the organisation will be used to make their performance better and
increase their reputation. Knowing weaknesses of the firm will lead them to remove them
or reduce them for further development of hotel. This research will help the organisation
to achieve all its objectives in effective way (Paroutis, Bennett and Heracleous, 2014).
CONCLUSION
From the above report, it can be concluded that there are different characteristics
determines successful operations and functions in Hilton hotel. With this regard, successful
teams can be made for developing effective results in the business environment. Therefore, goals
and objectives will be develop in different areas of the world. Furthermore, it summarized about
the building team for contributing successful operations in the business environment. Therefore,
goals and objectives will be accomplish for make successful operations in the business
environment. As results, different teams need to be focus on that objectives and goals. In
addition to this, Maslow's and Belbin theory has been explained that assists to meet with
different person roles in systematic aspect in the enterprise.
15

REFERENCES
Books and Journals
Akamp, M. and Müller, M., 2013. Supplier management in developing countries. Journal of
Cleaner Production. 56. pp.54-62.
Aulet, B., 2013. Disciplined entrepreneurship: 24 steps to a successful startup. John Wiley &
Sons.
Bocken, N.M.P., Farracho, M. and Kemp, R., 2014. The front-end of eco-innovation for eco-
innovative small and medium sized companies. Journal of Engineering and Technology
Management. 31. pp.43-57.
Boshyk, Y. ed., 2016. Business driven action learning: Global best practices. Springer.
Carlborg, P., Kindström, D. and Kowalkowski, C., 2014. The evolution of service innovation
research: a critical review and synthesis. The Service Industries Journal. 34(5). pp.373-
398.
Dragoni, L., Oh, I.S. and Hazucha, J., 2014. Developing leaders’ strategic thinking through
global work experience: The moderating role of cultural distance. Journal of Applied
Psychology. 99(5). p.867.
Duffield, S. and Whitty, S.J., 2015. Developing a systemic lessons learned knowledge model for
organisational learning through projects. International journal of project management.
33(2). pp.311-324.
Eisenhardt, K.M., 2013. Top management teams and the performance of entrepreneurial firms.
Small Business Economics. 40(4). pp.805-816.
Erez, M., Lisak, A. and Shokef, E., 2013. Going global: Developing management students'
cultural intelligence and global identity in culturally diverse virtual teams. Academy of
Management Learning & Education. 12(3). pp.330-355.
Ferrazzi, K., 2014. Getting virtual teams right. Harvard Business Review. 92(12). pp.120-123.
Gollenia, L.A., 2016. Business transformation management methodology. Routledge.
Hodge, K., Henry, G. and Smith, W., 2014. A case study of excellence in elite sport:
Motivational climate in a world champion team. The Sport Psychologist. 28(1). pp.60-74.
Jennings, K. and Stahl-Wert, J., 2016. The Serving Leader: Five Powerful Actions to Transform
Your Team, Business, and Community. Berrett-Koehler Publishers.
Jeston, J. and Nelis, J., 2014. Business process management. Routledge.
16

Kalman, Y.M., 2014. A race to the bottom: MOOCs and higher education business models.
Open Learning: The Journal of Open, Distance and e-Learning. 29(1). pp.5-14.
Mackey, J. and Sisodia, R., 2014. Conscious capitalism, with a new preface by the authors:
Liberating the heroic spirit of business. Harvard Business Review Press.
Marchand, D.A. and Peppard, J., 2013. Why IT fumbles analytics. Harvard Business Review.
91(1). pp.104-112.
Miller, D., Merrilees, B. and Yakimova, R., 2014. Corporate rebranding: An integrative review
of major enablers and barriers to the rebranding process. International Journal of
Management Reviews. 16(3). pp.265-289.
Mital, A., Desai, A. and Mital, A., 2014. Product development: a structured approach to
consumer product development, design, and manufacture. Elsevier.
Muratovski, G., 2015. Paradigm shift: Report on the new role of design in business and society.
She Ji: The Journal of Design, Economics, and Innovation. 1(2). pp.118-139.
Paroutis, S., Bennett, M. and Heracleous, L., 2014. A strategic view on smart city technology:
The case of IBM Smarter Cities during a recession. Technological Forecasting and
Social Change. 89. pp.262-272.
Phillips, J.J. and Phillips, P.P., 2016. Handbook of training evaluation and measurement
methods. Routledge.
Rosca, E., Arnold, M. and Bendul, J.C., 2017. Business models for sustainable innovation–an
empirical analysis of frugal products and services. Journal of Cleaner Production. 162.
pp.S133-S145.
Serra, C.E.M. and Kunc, M., 2015. Benefits realisation management and its influence on project
success and on the execution of business strategies. International Journal of Project
Management. 33(1). pp.53-66.
Serrat, O., 2017. Understanding and developing emotional intelligence. In Knowledge Solutions
(pp. 329-339). Springer Singapore.
Sloane, P., 2017. The Leader's Guide to Lateral Thinking Skills: Unlock the Creativity and
Innovation in You and Your Team. Kogan Page Publishers.
Verbeke, A., 2013. International business strategy. Cambridge University Press.
Online
17

McLeod, S., 2017. Maslow's Hierarchy of Needs. [Online] Available through:
<https://www.simplypsychology.org/maslow.html>.
Team Work Tuckman Way, 2017. [Online] Available through:
<http://margarethillary.com/team-work/>.
18