Developing Workplace Critical Thinking: An Assistant Manager's Report

This report delves into the concept of critical thinking within the workplace, focusing on the role of an assistant manager in a Pizza Hut environment. It begins by defining and differentiating between beliefs, attitudes, and values, exploring their impact on organizational culture and employee performance. The report then examines various management theories, including bureaucratic, scientific, human relations, Tuckman's Teamwork Theory, and contingency theories, and their relevance to the assistant manager's responsibilities. It analyzes how these theories can be applied to improve decision-making, manage teams, and enhance overall organizational effectiveness. The report further assesses the influence of personal beliefs, attitudes, and values on workplace behavior and identifies the range of activities undertaken by an assistant manager. The report concludes by summarizing the key findings and implications for developing critical thinking skills and effective management practices within the organization.

Developing Workplace
critical thinking
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Table of Contents
Introduction......................................................................................................................................3
TASK 1............................................................................................................................................3
Explanation of beliefs, attitude and value along with difference between them as per
theoretical model....................................................................................................................3
Explanation of role at workplace along with management theories relevant to role.............5
Critical assessment of my belief, attitude and values on particular management theory in
context to assistant manager...................................................................................................9
TASK 2............................................................................................................................................9
Critically make a assessment of the attitude , belief and value on the behaviour of a workplace
................................................................................................................................................9
Identification of a range of management theories to assistant manager role in the workplace
and what range of activities are undertaken.........................................................................10
CONCLUSION..............................................................................................................................15
REFERENCES..............................................................................................................................16
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Introduction
Critical thinking is a process that is related with a skill that can help in taking decisions for
achievement of the laid down business objectives. It is very necessary from point of every
organisation for increasing their overall profitability and productivity. Critical thinking is also
regarded as a person ability of developing and understands the situation in a correct manner. It
has different course of advantages for every organisation. In the present report there os Pizza
selected as the base organization and a scenario of the post of a assistant manager working in this
organisation has been developed in order to understand the overall process of critical thinking
associated with this position ad responsibilities & function associated with the human resource
departments. Pizza hut is a American restaurant and it has a international franchise that was
started in the year 1958 and it is known for its Italian cuisine. They are making world’s largest
pizza and side dishes. There has been discussion of the value, attitude and belief associated with
the help of different management theories that have been given by many great philosophers.
TASK 1
Explanation of beliefs, attitude and value along with difference between them as per theoretical
model
Believes attitudes and values are those three features which have direct impact on
organisation working and influence the culture within the organisation which is helpful in
development and growth. These are internal factor which have impact on staff of organisation in
performing better growing their abilities and skills for achievement of personal goals. But can be
filled by performing the different task which brings specialisation in work. That’s why these
factors have different outcomes which are shown in the table mentioned below.
Difference among Belief, Attitudes and Values
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Figure 1Key aspects of belief, values and attitudes for a organisation
Believe attitude and value are those factors which have direct impact on the performance
of employees in an organisation where employees perform their duty for achievement of
organisation goal (Sturdy, Wright and Wylie, 2016). This can be said that a satisfactory staff
always lead to good performance and effective management because of optimistic thinking, this
also promote good efforts as well as improvement in management and working abilities but there
are some difference between believes attitude and values. These differences must be specifically
known by management staff for increasing performance of employee as well as managing
behaviour in organisation.
Basis Belief Value Attitude
Meaning Believes can be said as the
understanding of
community this is because
of the religion which is
being understand by an
individual in whole life
(Meisenbachand Jensen,
2017).
Value can be defined as
the component which
helps a person in
directing the behaviour
in particular time
duration. This is also
factor which motivates
employees of an
organisation to do their
work in specific
direction.
Attitude can be said as
and tendency which is
related to reaction of a
person in an optimistic
pessimistic me for certain
circumstances. This
reaction also helpful in
identifying the behaviour
of an individual and
classify them according
to the need of
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organisation.
Importance It always helps in
identifying the behaviour
and concepts related to
external factors of an
organisation. It also
helpful in creating and
optimistic belief of staff
towards it managers of the
organisation which is
important for pizza hut to
examine work within
organisation and try to
develop a good
management function
where performance of an
organisation can be
improved.
It is important function
as it support
organisation in hiding as
well as deciding the
good and bad items. The
manager in pizza hut
accomplishes the staff
desire and develops the
values in front of them
for better performance
of organisation
(Ljungholm, 2016).
Attitude is related to likes
and dislikes of a people
toward in something
specific. This is an
important part of
organisation which helps
in maintaining behaviour.
For pizza hut it can be
said that it will helpful in
developing good team
behaviour in organisation
which will helpful in task
management as well as
maintaining the
behaviour of employees
for effective decision
making.
Explanation of role at workplace along with management theories relevant to role
Pizza hut is famous for their pizza chain is the chain across the world. In the organisation,
assistant manager play an important role where is accountable for learning and growth of
organisation as well as formation of working strategies within organisation. Here manager can
use number of management theories which are helpful in identification of a way by which they
can achieve success and growth. Management theory are consists of various tools and techniques
which are related to effective management with the help of planning, organising, controlling and
directing (Casiraghi and Aragão, 2019). There are number of theories which will helpful in
representing the company for performing its business in a market. Management theories related
to set certain guidelines for a manager and leaders of organisation which can motivate their
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employees to work better. So, the theory which is appropriate for assistant manager role is
discussed below:
Bureaucratic management theory:
Figure 2key principles of BUREAUCRATIC THEORY
This theory was propounded by Max Weber, he said that bureaucracy is the most
effective way which can used by and firm for developing and managing its operations
effectively. This theory has main focus on management of organisation in a fair way as well as
information to every employee about distribution of labour work. For assistant manager of a
company it is essential to perform the rules and all the activities related to the organisation
(Kamis, and Khan, 2019). Good manager must have critical knowledge about the rules,
regulations and process within the company which are helpful in management of activities; it
must also have knowledge of higher authorities of organisation. This theory also profound
organisation different development area in a well-defined manner, This become the reason that
the theory aids in in increasing the factors which are related to development of information and
smooth flow within poll organisation from top to lower administration and clearly identification
of roles and responsibilities within the organisation where relations can be established for
improvement of employees performance.
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Scientific management theory:
Figure 3Main aspects of theory of scientific management
These theories related to management of work in an organisation as well as managing the
flow of work in organisation in an effective manner (Ning, and You, 2018). The main aim of the
theory is to increase the economic efficiency as well as labour productivity in an organisation for
achievement of goals in and cost-effective manner. This theory was founded by Frederick
Winslow Taylor, according to tailor there are number of principles which an organisation should
follow for increasing the productivity as well as economic efficiency. Instead of assigning any
kinds of job to workers, this is essential for business entities to allocate jobs in accordance of
capabilities & skills of employees there must be monitoring of the performance of every
employees suggestion to improve their efficiency and effectiveness.
There must be differentiation in work of employees and manager so that they both can
create an effective planning in strategies which will help them introduction of wasteful activities
(Su, 2017). There must be additional benefits in terms of monetary and non-monetary things to
motivate employees which can help them in increasing their performance. Effective training and
development is also essential according to this theory this is because it help in performing
complex task within the specific time limits. so overall it can be said that scientific management
theory is based on the mechanism and automation in theoretical concepts and development of
management.
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Human Relations
Relations are the important part of organisation as they will help in managing the culture
as well as functioning of organisation and reduce the chances of conflicts because of strong
relationship between employees of firm (Parker, 2016). Human relations can be identified as a
process or a manner which helpful in identification of reaction of an individual for another
individual. In context of pizza hut, it is important to us for organisation to conduct different
activities where it can manage the relationships within the organisation. This is because it has
number of advantages and benefits which can be helpful in increasing the performance of
organisation. As effective relationships within organisation will help up and retaining employees
for a long period of time because of their personal interest within organisation this will also
improve the performance of employees for particular task and enhance productivity of
organisation.
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Tuckman's Teamwork Theory:
Figure 4stages in Tuckmans theory
Tuck man theory is a theory related with the team that has to nb managed in such a way that
information ahs to be passed on complete before completion of a project. This theory as a in to
deal with challenges that are associated with team building. According to this theory there are
some challenges that can help in development of a team as given below:
 Forming: it is the initial and first stage in which the team has to collect and gather at a
particular place and then a particular task is assigned to them. All the members of the
team have to perform their assigned responsibilities according to their leader. In the first
stage all the team members to know each other and neither do they posses any type of
trust at this stage.
 Storming: In this stage there us a a time at which the team has to start finding various
tasks that hive to be performed by them and the end stage that they have to reach towards.
They posses and start developing some relationships with each other as there are sharing
of ideas and thought of how to perform the assigned work by all the team members. Such
as ways of how to work collectively and individually has to be developed at this stage.
 Norming: In this stage there is the point where team actually starts to find different type
of risk that is associated with the performing with the work and various responsibilities.
Such type of risk must be identified earlier only us that they can contribute towards the
overall and ultimate objective the team, the risk mostly occur because of the creativity
that is lacking and tram member strategy to rely on each other (Kwon, 2017).
 Performing: At this stage, there ius a fixed structure and a clear structure that is created
so that team members are able to focus on their overall mission. There are different
problems that can occur and those have to be dealt in such a manner that there are
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positive results that can be came out from the overall contribution made by such team
members (Parker, . and Jeacle,2019)
 Adjourning: It is the last stage were the most of the goals have been achieved and this
the decision making time and evaluation stage where the identification is done of the
amount of exact contribution made by each team members and the appreciation take
place at this stage, also, there is compilation of gaols that is taking place at this stage
where team members also are willing to move away and finally are working on the
allotted responsibilities in the usual course of the business as the team is finally resolved.
Contingency theory:
Figure 5Appliaction of contingency theory in an organisation
Contingency theory is a management theory that was founded by Fred Fiedler and this
theory is based on a assumption that there is not a single best way of leading a organisation so
this theory suggested that there are certain factors on which the overall attitude and behaviour of
the person is depending (Joslin, , 2019). It is also very necessary for the manager of an
organisation that they have to make a analysis of the factors and elements that can posses a
impact on the employees. This theory pf management is identified to enhance the performance of
the organisation. In pizza hut there are certain ways through which overall behaviour of
employees. There are many different ways that can be used by managers and leaders according
to contingency theory it is a concept that is related with the concept of situation and management
theory in three various factors as discussed below:
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Leader member relations: It consists of the relationship that exists between managers
and leaders with their employees (Csaszar and Ostler,., 2020). It is going to have an impact on
the employee performance and also consist of the feeling of loyalty, confidence. It is necessary
that manager and leader in organisation have to develop trust from their workforce so that they
can be taught how to work and make higher amount of contribution.
The position power : It is a factor that is related to the structure and its accomplishment,
it is necessary that employees must possess clarity related with the job and the overall job role so
that business activities can be performed with high amount of motivation of employees. It is a
factor that is related with the power that is posses by leaders and managers for punishing and
rewarding of their employees who have to actually perform their work (Williams, Ashill, . and N
Task structure: It is the element that is related with the structure and accomplishment of
various associated activities. It is very important that employee must possess clarity about the
functions that have to be performed by them and their job role in perform various activities of
business in a efficient way.
System theory
Figure 6Process of application of system theory
This is a theory of the management that is related with the disciplinary system (Hall,
2016). It is a theory that is related to state that is very important for a organisation to conduct
work in appropriate manner (Otley, 2016). It is a theory that is effective to deal with various
complex situations in an organisation. System theory is a management theory that is a very
important framework, helping in management of the organisation in understanding the employee
attitude in following up of a particular situation. It is a theory that is part of the social system
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theory related to the study of the complex arrangement of various that is part of this theory
posses impact attitude, belief and values of employees.
Critical assessment of my belief, attitude and values on particular management theory in regards
to assistant manager.
Management theory has been regarded various aspects that can aid for strategy for direct
manager in management practises in efficacious manner. It will also aid in assisting the staff
alignment of efforts worth the objectives of a organisation.
As the assistant manager in Pizza Hut, for their staff management that is very vital for
performing their respective role as a scientific management theory. It is a theory that has been
established Fredrick Taylor. It is concentring on development of the effectiveness and skills of
performing in an organisation.
It is a theory related to the management that helps in performing the enhancement of
employee performance and achievement of goals of the organisation. Such as Taylor has
recommended that task has to be done that has to be performed each day. It does leads towards
maximisation of the efficiency & skills for increasing productivity. Assistant manager has to
concentrate for management of work in the organisation at regular time intervals that can help in
maximisation of productivity. Manager has to keep their focus on improvement of employee
capabilities & skills. It will lead to accomplishment of set objectives according to the changing
attitude of the workforce. It will help in affecting the attitude, belief and values of employees
which play a crucial in performance of employees and affecting their working so scientific
management theory, the assistant manager for Pizza hut so that employees and their
performance.
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