Developing Key Emotional Intelligence Skills for Workplace Success

This report explores the significance of emotional intelligence (EI) in fostering positive workplace relationships and achieving personal and professional growth. It delves into the concept of EI, examining key aspects and frameworks such as Goleman's five domains and Bradbery's model. A case study of Tesco illustrates the benefits of EI for both employees and management, highlighting improvements in employee engagement, well-being, and stress management. The report emphasizes the importance of EI for various worker groups, leading to increased teamwork, self-awareness, and morale. It addresses the impact of the pandemic on employee well-being and remote work, underscoring the organizational advantages of investing in employee well-being. Guidance is provided for managers on developing EI through self-awareness, self-management, social awareness, and empathy. Finally, the report includes a personal reflection on EI levels and a development plan.