Unit 10: Operational Management in Healthcare - HNC/HND Report

This report provides a comprehensive overview of developing operational management strategies within healthcare practices. It covers key areas such as job descriptions, person specifications, and the competencies required for operational managers. The report analyzes various leadership theories and their contribution to team development, highlighting the importance of situational leadership and maximizing team strengths. Furthermore, it outlines different strategies for conflict resolution, including collaborating, avoiding, accommodating, compromising, and constructive communication. The report also examines the social learning theory and its role in promoting positive outcomes within healthcare teams. Finally, it discusses change implementation plans, potential impacts on service provision, and the importance of reflecting on the effectiveness of leadership skills in improving healthcare services. Desklib is a valuable resource for students seeking similar reports and study tools.

UNIT10 DEVELOPING
OPERATIONAL MANAGEMENT

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................3
Activity 1.........................................................................................................................................3
Person specification.........................................................................................................................4
D 1. Evaluate the competencies as a leader and operational manager in the healthcare practice.
.....................................................................................................................................................6
ACTIVITY 2...................................................................................................................................6
ACTIVITY 3...................................................................................................................................6
P5 Theoretical model of leadership in contributing towards development and management of
team within healthcare practices..................................................................................................6
P6 Outlining different strategies used in resolving conflict between individual in different
contexts within healthcare practice..............................................................................................7
M3 analysing theories which can help in team development and promoting positive outcomes
for individual within healthcare practices....................................................................................8
P7 Producing plan to implement change in area of provision in healthcare practices................8
P8 Describing potential impact on plan and service provision along with outcomes in
healthcare practices......................................................................................................................9
M4 Analysing potential impact of plan on service provision, practice along with outcomes for
individual in healthcare practices..............................................................................................10
D2 Reflecting effectiveness of own plan for improving in area of provision through different
theories and models of leadership and team building in own operational leadership skills......10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12
APPENDIX....................................................................................................................................13

INTRODUCTION
Attracting the best candidates begins with a well-written area manager job description.
First, you must establish clear expectations for the role. Make a detailed list of duties,
obligations, and qualifications, then go through it and prioritize which one is more important.
Make certain that each part appropriately reflects the work in clear, uncomplicated language.
Companies can utilize job descriptions to introduce their institution's culture and values. This
allows candidates to assess if their values fit with yours. Above all, be straightforward and
succinct. The Procedures leaders are accountable for sustaining as well as developing the
attorney of company, or the firm's performance (Dimitrova and Wiium, 2021).
Activity 1
Job description
Interviewing, selecting, and hiring newly hired employees; preparation newly hired employees;
making preparations, appointing, and directing work; composing and addressing performance
reviews with workers; trying to address performance of employees and process improvements;
and motivating and rewarding employees are some of the role and obligations of an operations
manager. In consultation with both the director, organize the financial statement. The operations
management position necessitates a bachelor's education in the field of specification and eight to
ten years of experience in the field or a related area. Skilled with a wide range of concepts,
techniques, and processes in the industry. To design and achieve the goals and critical success
factors, rely on substantial operational level knowledge and judgement. Carry out a variety of
duties. Direct and lead the activity of others. A high level of creativity and freedom is
anticipated. Delegates to the CEO and top management in most cases. Planning and controlling
practical actual workers.
Key role and tasks
 Keep the continual connection with the managers, personnel as well as vendors to support
the proper operation among organization.
 Generate, administer as well as maintain the quality management protocols up to date.
 enhance as well as withstand the organization ‘s dimensions by improving the utilization
of existing organizational procedures as well as the processes.
 Struggle towards organizational objectives.

 Safeguard about operational projects is performed on schedule as well as within a
specified budget.
 Keep path of staffing requirements and hire new personnel as needed.
 Supervise the accounts payable / receivable teams
Job Advert
Person specification
Specific
1. Participate in the recruitment, training, and development of existing and new employees,
containing the observations, supervisions, and evaluations.
2. Take on care as well as on-call tasks as required.
3. Foster as well as maintain an open, positive as well as an inclusive management culture.
4. Conduct an unannounced service examination on a monthly basis.
5. Provide advice on the growth of the company's policies, organizational goals, business, and
quality objectives as well.
6. Assist in the assessment of The Agency in relation to the agreed-upon objectives.

7. Assist in the founding of effective manager-worker relationships.
8. Examine lawful and other hazards on a regular basis.
9. Provide guidance on the way of discussions about worker wage.
10. encourage the effective resolution among team conflicts.
11.Encourage an open as well as honest argument of views between all employees.
12.Encourage the work atmosphere that can promotes the high quality of work life.
GENERAL:
1. Act as an ambassador for Saracen Care Facilities, depicting the organization at events as well
as the meetings as needed.
2. Continual professional improvement.
3. To uphold the Company's values and ethos.
4. Participate in monthly evaluation of meetings, an annual appraisal, team meetings, training
courses, as well as the follow-up refresher courses which are as needed.
5. Attend daily supervisions and the annual appraisal meetings (Mehra and et. al., 2020).
These are some of the responsibility which can have high impact on delivery of services
within healthcare. There is personal skills which can be prioritized in leadership while delivering
the services of operational tasks during healthcare practices.
M 1. Analyse competencies which are required in healthcare system.
There is need for some of the competencies which should be possessed by individual who
is going to play the role of operation manager within healthcare organization. In this, individual
should possessed effective communication skills, professionalism, leadership, business skill and
knowledge. These are some of the competencies that can have better impact while playing role of
operation manager within organization. These competencies should be applied in day-to-day life
that can have better impact on the organization. In the healthcare system, it generally faces a
multiple challenge. A successful care organization's administrations can effectively apply these
particular competencies on their daily basis in the healthcare systems. In this, by using such
competency based approaches towards the leaders, the healthcare organization can effectively
determine and can develop their next generation of the leaders. As concentration on the
leadership competencies as well as the development of the skills can effectively promotes the
leadership much better. It is also important for the care organizations to have particular skills

among the organization as it can effectively aid the care professionals to deal with their patients.
This interaction among the care professionals and the patients can lead towards the better
outcomes in the patient's well-being and their quality of life as well (Summers, 2017).
D 1. Evaluate the competencies as a leader and operational manager in the healthcare practice.
An effective management as well as the leadership are quite crucial for the delivery of the
enhanced well-being services among the care organization. The leaders generally involve the
vision about what they can be accomplished as well as then convey this to the others and can
develop the various strategies for existent the particular vision. This particular thing can motivate
the people and are effectively able to negotiate for the available resources as well as the other
can encourage to attain the specific goals. The leaders can highly influence the care facilities by
delivering the more reliable services (Pastores and et. al., 2019).

ACTIVITY 2

ACTIVITY 3
P5 Theoretical model of leadership in contributing towards development and management of
team within healthcare practices
There are many leadership theories which are effective and can be sued in the healthcare
practice to ensure about delivery of effective care and treatment with the help of healthcare
professionals. In this, there is high effectiveness of the leadership that can contribute towards the
development and team management within healthcare practices. Some of the leadership theories
are highly effective and allow to provide better impact on the delivery of services to achieve the
goal of the organisation. There are various benefits of applying those leadership theories that can
allow to improve the services provision within healthcare. There are some of the benefits of
practical operation management of team which may include motivating healthcare professionals
and other staff members, maximising strength of company along with healthcare professional’s
development and others (Lorencatto and et. al., 2018).
Leadership style can be effective that can help in getting match with the needs of
healthcare professionals and other staff members can allow to motivate their work performance
which is highly effective in motivating them to perform well and enhance their performance.
Here, situational leadership can be effective that can allow to provide better understating of the
situation and work accordingly. This can allow to motivate staff member to work effective and
according to situation. This can help in enhancing the productivity of the healthcare organisation.
Maximising strength of company can also be effective when individual can allow to get better
and effective response that can allow to get better and effective in dealing with the team to
improve their strength and providing higher productivity through enhancing the services.
Through implementing the leadership can allow to improve the service quality and help in
effective decision making process. It allows to improve the quality of services that provide high
ability to operation manager within organisation. This also help in dealing with different problem
effective for the better response (Lee and et. al., 2019).
Leadership style also help in dealing with the improving the ability and performance of
healthcare professional which allot o improve the quality of service delivery. This can provide
help to healthcare professional to improve their service that can help in healthcare professionals
development. Through using the leadership, it allows healthcare professional to improve their