HR Management: Skills, Learning, and Performance at Tesco (BUS420)

This report provides an in-depth analysis of HR practices within Tesco, a leading multinational grocery organization. The report begins by identifying the essential skills, knowledge, and behaviors required of HR professionals, emphasizing the importance of communication, leadership, and ethical conduct. It then delves into a personal skill audit and development plan for an HR professional, including a SWOT analysis. The report further assesses the differences between individual and organizational learning, as well as training and development. It examines the need for continuous learning and professional development for sustainable development. Additionally, the report explores how High-Performance Work Systems (HPWS) contribute to employee engagement and competitive advantage. Finally, it evaluates various performance management methods and their role in fostering a high-performance culture and commitment within the organization. The report concludes with a summary of key findings and recommendations for Tesco's HR strategies.

Developing Individual,
Teams and
Organisation

Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY ..................................................................................................................................3
TASK 1............................................................................................................................................3
P1 Identify the appropriate skill, knowledge and behaviour that are required by HR
professional.............................................................................................................................3
P2 Examine a complete personal skill audit in order to determine appropriate knowledge, skill
and behaviour along with it create a professional development plan for a given job role.....5
TASK 2............................................................................................................................................7
P3 Assess the difference between organisational and individual learning as well as in between
training & development. ........................................................................................................7
P4 Analyse the requirement of continuous learning & professional development in order to
derive sustainable development..............................................................................................9
TASK 3..........................................................................................................................................12
P5 Determine how HPW contributes to workers engagement and competitive advantage. 12
TASK 4..........................................................................................................................................13
P6 Examine the various methods of performance management and determine how they can
support to high performance culture and commitment.........................................................13
CONCLUSION..............................................................................................................................15
REFERENCES .............................................................................................................................17

INTRODUCTION
Developing team members along with itself is the vital jobs that is performed by the
mangers of company. And it is very essential as this is the responsibility of senior executives to
carry out all operation in effective way for the accomplishment of organisational goal in
stipulated time (Geffen, 2020). The present report is based on Tesco firm, which is one of the
leading multinational grocery organisation of UK in retail industry, headquartered in Welwyn
United Kingdom. It has a second largest supply chain of supermarkets. This firm was founded by
Jack Cohen in 1931. They operates their business across globally in order to increase the sales
and profit margin of company. And for this they have subsidiaries such as Tesco Mobile, bank,
Ireland and so on. In the present report a brief discussion about skill, knowledge and behaviour
of HR professional is carry out in order to understand how a HR manger can manage the
structure of company. Along with this, personal development plan and audit is also created for
analysing the skill, knowledge and behaviour of individuals of company. Furthermore it covers
the requirements of continuous learning and professional developed is explained as well as the
difference between training and development is included. At the end, various approaches of
performance management is discussed.
MAIN BODY
TASK 1
P1 Identify the appropriate skill, knowledge and behaviour that are required by HR professional.
The role of HR manger in this ever changing world become very dynamic. In which the
major duties that is performed by HR professional is hiring, selecting, performance appraisal etc.
additionally the responsibility of HR manger possess is to maintain the workforce environment
for enhancing the efficiency of employees (Hedman, 2016). Along with this another function
performed by HR professionals is to create the communication channels between management
and workers within company. For this they need to possess some skills, knowledge and
behaviour. In context of chosen firm all these factors are explained in detailed as follows:
Skills that are needed in HR manger:
Communication skill: It refers to ability of that an individual use in order to provide or
give different info. It includes listening, speaking, detecting and understanding. All these skills

can be achieved by proper training and learning. This is the key features that manger need to
possess in itself. This allows mangers to coordinate with employees and facilitates them the
required info. This provides several benefits to company in terms of reducing the conflicts that
may be arises due to miscommunication as well as it establish a good coordination among
departments within company. In context of chosen firm their manger needs to bears this skill as
effective communication helps manger to foster relationship among workers.
Leadership and management skill: This is the basic and significant skill that is needed in
the Human resource manager in order to influence the attitude of workers within firm for getting
maximum output from them. This will helps company towards accomplishment of organisational
goal within stipulated time (Kiratli and et.al.,2016). A proper leadership skill will guide and
motivates employees in order to get success and growth as well as for enhancing the efficiency
of employees.
Knowledge which is required in HR professional
Taxation: Knowledge about taxation need to be required in HR mangers in order to
maintain the employee compensation as it deals with variety of tax regulations that has ability to
affects the function and profitability of company as well as command to influence the
satisfaction level of workers.
Laws and regulation of government: It is essential to considered all legislations, rules,
laws for the smooth running of operation and that can be possible only is the HR manger have
appropriate knowledge about all regulation of supervision.
Behaviour which is essential for HR professional:
Equally treating behaviour: In a company there are numerous people who belongs to
different culture or background now it is the responsibility of HR mangers to provide equal
treatment to all employees who are working for the firm with same purpose. In order to maintain
positive and healthy workforce environment HR mangers, need to provide equal opportunities to
each individuals. In context of chosen firm their HR mangers needs to possess this behaviour for
the same (Hawkins, 2018).
Ethical behaviour: Ethical behaviour means the behaviour which applies the principles of
rectitude and impartiality to relationships with employees and consumers. This will aids
company in building customer loyalty, retain skilled and talented employees as well as avoid

legal conflicts within company. For increasing productivity and operational efficiency manger
need to consider all these aspects and have to possess ethical behaviour.
P2 Examine a complete personal skill audit in order to determine appropriate knowledge, skill
and behaviour along with it create a professional development plan for a given job role.
Personal skills: It refers to the abilities or capabilities that an individual have in itself and
the term personal skill audit refers to evaluation of skill, knowledge and behaviour that an
individual carry or required for performing a specific job role. This will aids an individual in
identifying the strength, weakness opportunity and threats such as where they are lacking and
what given them strengthen to perform effectively. Along with it, this will helps in getting
knowledge about strategies and tactics for managing the work by eliminating wastage resources
(Kaewprasith, 2019). The information then they get will be useful for them when any
contingency situation is arises at workplace. This audit can be used by Tesco, in order to collect
information about each individual of firm. This will assist in gaining competitive advantage and
makes employee more strong and resilient. In context of a given role a personal swot analysis is
carry out:
Strength: I am working as a HR professional at Tesco. Senior executives of this firm offer
me this position on the basis of my skill, knowledge and personality that I possess. My major
strength is my communication skill along with it I have excellent leadership and management
quality that is very important for HR professional in order to manage team or employees of
company. As well as to operates the function of company in effective way by creating positive
and healthy workforce environment. I am a good listen too which allows me to listen carefully
my senior authorities order in order to devise strategies in right manner. As my communication
skill is too good which helps to convey message or info to my subordinates in effectual way this
will remove conflicts in management. Along with it I got number of chances to resolve conflicts
among employees which supports my performance appraisal. I can perform challenging task and
influence people too with my communication skill. In addition to this I poses interpersonal skill
which helps me in firm for acting good and maintain healthy relationship with other mangers in
firm.
Weakness: Time management is the biggest weakness for me as I am not able to manage
time properly. The lack of attention due to heavy load create frustration and sometime that acts
as weakness for me. Along with it I am weak in technology also this is because of advancement

in technologies that is coming in market. And this will create hesitation in me for dealing with
function and operation that wants innovation. And this will consume my time also which creates
obstacles for me in my success. Sometime the confidence level also affects which behaves as my
weakness and I always try to overcome my all these weakness in order to become success in my
professional and personal life. I get impatient when projects or task will complete before
deadline as well as I have trouble in saying no to my employees which makes barriers in my
work or projects. So all these are the weakness which creates obstacles in my life in order to
achieve my goal.
Personal development plan:
It is action plan that is created on the basis of strength, weakness, reflection and
awareness in order to overcome or minimises the weakness for the self-improvement. For
creating PDP proper utilisation of strategies and plan need to be carried out so that the execution
will be give positive outcome. This will provides several benefits to individual in term of
enhancing the skill and knowledge. And this will ultimately aids company towards increment of
productivity and operational efficiency (Buengeler and et.al., 2017). Along with it, this will assist
an individual in relation to overall development for maintaining the future requirements of firm.
In addition to this, it will improve the capabilities and quality in individual for performing a
specific task in effective way. In context of selected firm, a personal development plan is carried
out for an individual for their benefits:
Skills Current
ability
Targeted
ability
Aim Activity for
development
Time limit
Time
management
Revolution of
reinforcement
for instance
the star that I
will give to
me in this is 2
out of 5 star.
My target to
achieve it is
4.5 out of 5
star by
learning
proper skill of
time
management
skill.
Here my
objective is to
manage all
task either a
small or big
by increasing
or learning
time
management
skill and this
In order to
overcome this
weakness I
will take
suggestion
from my
senior
authority as
well as I will
join some
90 days is
sufficient for
me to
overcome this
problem.

can be carried
out with the
help of time
management
skills
training and
development
session if
time
management
for solving
problems.
Technological
skill
In technical
field my
knowledge is
very low and
this will
allows me to
rate myself
2.5 out of 5
star.
My target is
to achieve is
5 out of 5 star
as it is very
important for
firm to adopt
innovative
technologies
for launching
creative and
innovative
products.
In Tesco, it is
very
important to
possess a
good range of
skill and
knowledge
about
technology
this is
because it
will aids
company and
me in
development.
By can be
enhance with
the help of
daily learning
of innovation
or by
attending
training
session
related to
technologies.
This will aid
company and
myself in
learning new
about
technologies.
For learning
about new
technologies,
time period i
need for
raising this
skill is
approximately
75 days.
TASK 2
P3 Assess the difference between organisational and individual learning as well as in between
training & development.
The main objective of firm ids to attain its goal with in a small period of time. For this the
development of individual and team is important and this can be carried out by providing

training and development session to employees as it enhances the performance of them and give
strengthen to work with more efficiency. In context of Tesco, the training and the development
are the two most effective concept of firm for increasing operational efficiency (Han and et.al.,
2017). This will provide better understanding and clear information to them about new
technologies for introducing the innovative in products. This all is carried out with some purpose
and that can be retention of employees.
Individual learning- It refers to increasing the knowledge and skill for performing the job
role in effective manner. This learning helps company in facilitating the changes and innovation
so that company sustain a competitive advantage (Zighan, 2020). With the help of this each
employee will able to gaining so many advantages like learning new thing, gaining experience
and many more.
Organisational learning- It can be defined as a process that creates, retain knowledge or
skill within organisation. As organisation give experience due to this over the period of time it
increase the knowledge of an individuals and which is helpful for the company in order to
achieve the goal of company. This will provide benefits to both individual and company in
attaining their goal or getting success. This can be carried out with the help of training and
development session. In context of Tesco, organisational learning facilitates professionalism in
work and motivates workers to perform better with their full dedication and potential.
Difference between individual and organisational learning.
Basic Individual learning Organisational learning
General In this individual get
opportunity to learn or
developed themselves by
learning new skill and
knowledge within firm. This is
carry out with the purpose of
development of individual.
It is carried out the purpose of
performing the function of
organisation. In context of
chosen firm the organisational
learning is given them like
how to perform a specific task
and how to use a specific
machine to carry out specific
projects (Hawkins, 2017). All
these knowledge is given with
the purpose of performing

activities and function of
company for its benefit.
Purpose It is provided for the
development of employees so
that employee got motivated
and perform their task in
effective manner.
It is carry out with the motive
of development of company.
In relevance to Tesco,
company wants to enter in
new market for that they have
to adopt some new
technologies for this reason
the manger of company needs
to offer soma T & D session to
employees for full filling this
purpose.
Basic Training Development
Meaning It refers to teaching process in
which proper information,
guidance is provided to all
new joiners and to those
employees who have
requirements (Lopes, 2016).
In development process, it
offers opportunity to all
members of company for their
self-development like
personality, skills and many
more.
Motive It is carried out for the
accomplishment of
organisational goal.
Whereas it is implement with
the aim of personal and
organismal goal.
P4 Analyse the requirement of continuous learning & professional development in order to
derive sustainable development.
Continuous learning is an approach by which company not only enhance the performance
and productivity but also maximizes the profitability for long term. With the help of this
company can make essential development related with skill and knowledge into their employees
on regular point. It has been found the need of continuous learning is arises when there is loss of

operational efficiency due to competitive edge or just because of advancement in technologies.
In order to overcome all these factor is it important for a firm to conduct continuous learning
programs for their workforce (Keerativutisest and Hanson, 2016). In relation to element all these
adverse factors, continuous learning will help at that point and this will convert that into an
effective tool.
Reduce in operational efficiency: - it has been founded that there are certain reason by
which the productivity and profitability of company is reduces it might be due to innovation or
competition at marketplace. So at that point it can be reduces with the help of continuous
learning. In relevance to Tesco, it has been analysed that their profitability and market shares
goes down due to some reasons that might be because of not adoption of new technologies or
innovation into the product. For this they have to adopt all techniques of advancement so that
they will able to maintain their position at marketplace.
Learning Theories
Kolb's learning styles: This is one of the best known and widely used learning theory. In
which kolb stated that an individual learning will emerges due to some factors which can be
genetics or life experiences as well as due to the demands of current environment. In relevance
to this it includes two types of theories i.e. experimental and inventory style of learning.
Experimental theory: in this the learning is viewed as a four stages cycles the first is immediate
and concrete experiences that serves as a basis for observations. And the next is individual
reflections on observations and that begin to develop a general theory of what information might
mean. Afterwards the next step is abstraction of concepts and generalizations on the basis of
hypothesis. Lastly learners, test the executions of these concepts in new situations. Moving
forward this process starts again cycles backs to initial stage of experimental process.
Professional development plan:
Skills Current
ability
Targeted
ability
Aim Activity for
development
Time limit
Time
management
Revolution of
reinforcement
for instance
the star that I
will give to
My target to
achieve it is
4.5 out of 5
star by
learning
Here my
objective is to
manage all
task either a
small or big
In order to
overcome this
weakness I
will take
suggestion
90 days is
sufficient for
me to
overcome this
problem.

me in this is 2
out of 5 star.
proper skill of
time
management
skill.
by increasing
or learning
time
management
skill and this
can be carried
out with the
help of time
management
skills
from my
senior
authority as
well as I will
join some
training and
development
session if
time
management
for solving
problems.
Technological
skill
In technical
field my
knowledge is
very low and
this will
allows me to
rate myself
2.5 out of 5
star.
My target is
to achieve is
5 out of 5 star
as it is very
important for
firm to adopt
innovative
technologies
for launching
creative and
innovative
products.
In Tesco, it is
very
important to
possess a
good range of
skill and
knowledge
about
technology
this is
because it
will aids
company and
me in
development.
By can be
enhance with
the help of
daily learning
of innovation
or by
attending
training
session
related to
technologies.
This will aid
company and
myself in
learning new
about
technologies.
For learning
about new
technologies,
time period i
need for
raising this
skill is
approximately
75 days.

TASK 3
P5 Determine how HPW contributes to workers engagement and competitive advantage.
High performance working culture and environment refers to the positive and healthy
workforce within company or in other context, it means the employees of company are working
with their full efficiency in order to accomplish the goal of company within stipulated time. In
relevance to Tesco, the senior executives involve their employees too before making any
decision related to them or task or they consider their view so that they will feel how much
important they are for the company. And this will ultimately lead them towards growth and
development as it maintain workforce environamnt.as it has been identified that the chosen firm
wants to enter in new market then they have to introduce some innovation and creation into their
products then only they will able to take competitive advantage (Jones-Schenk, 2020). At this
point the HPW will aid company because it creates coordination and collaboration in employees
for performing allotted projects in effective manner. In context to this, some of the benefits of
HPW is underneath:
High productivity and profitability:-Effective performance of employees means the
enhancement of operational efficiency and profitability of company by which the mangers of
company not only provides job satisfaction to their employees but they also ensure them about
their long term sustainability.
Transparent communication: - It is an essential concept in which workers allows itself to
make aware about plan and strategies of company. In context of chosen firm it has been analysed
that they are using flexible and effective communication tool in order to convey message, idea
and info to all individual of company so that everyone get clarity about their roles, reasonability
and work like what they have to perform. This elements the inconsistency and aids company in
maintaining the culture of firm.
Shared responsibility for result:-The main motive of Tesco, is to engage their employees by
sharing the role and responsibility to everyone within firm. In addition this they appreciate and
motivate them also in order to increase their efficiency so that they will able to perform with
their full dedication and loyalty.
Positive workforce environment: High performance working environment maintain and
creates positive workforce environment due to the engagement of all employees towards their
roles and task. Along with this it gives strengthen to all workforces for performing well and