Developing Manager: HR Skills, Audit, and Performance Report

This report delves into the essential skills, behaviors, and knowledge required by HR managers in today's dynamic business environment. It begins by outlining the critical roles and responsibilities of an HR professional, emphasizing the need for continuous professional development (CPD) to enhance employee performance and adapt to market competition. The report then presents a personal skills audit, evaluating strengths and weaknesses in areas such as communication, IT skills, and problem-solving. It also highlights the importance of organizational and individual learning, training, and development, emphasizing the benefits of continuous learning for both employees and the organization. Furthermore, the report explores high-performance working (HPW) and its contribution to competitive advantage and employee involvement, followed by an examination of performance management approaches that support a high-performance culture. The report concludes by summarizing the key findings and offering insights into effective HR management practices.

Developing Manager

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 All the professional skills, behaviours and knowledge which is highly required by HR
manager..................................................................................................................................1
P2 Personal skills audit to find appropriate knowledge, skills and behaviours, and professional
development plan....................................................................................................................3
TASK 2..........................................................................................................................................10
P3 Differentiation between organisational and individual learning, training and development
..............................................................................................................................................10
P4 Significance and need of continuous learning as well as professional development......12
TASK 3..........................................................................................................................................13
P5 High performance working ans its contribution in achieving competitive advantage and
employee involvement..........................................................................................................13
TASK 4..........................................................................................................................................14
P6 Approaches of performance management which support high performance culture and
commitment..........................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................16

INTRODUCTION
In modern world, all organisations are facing various business problems due to
globalisation and high use of technology. All new entities are entering into market place with
some innovative ideas and products which helps them in attracting huge number of customer. To
survive in competitive marketplace, it is highly important for all organisations to manage and
control their individuals, teams and work place in most effective and systematic manner. By
doing this, they can easily improve their business performance and also can achieve competitive
advantage (Esposito, Berlin and Lal, 2012). While hiring employee, company should choose
those candidates who can lead it at high level of success and growth. Also, the one who can work
more effectively within groups. In this project report, different skills, behaviours and knowledge
has been evaluated which is required by HR professional for operating their roles and
responsibilities. Personal skills audit and professional development plan has been produced. All
those factors has been determined which should be considered while implementing and analysing
inclusive learning and development for sustainability of business performance. Contribution of
HPW in employee engagement and competitive advantages has been demonstrated. At last,
different approaches of performance management has been explained which supports high
performance culture.
TASK 1
P1 All the professional skills, behaviours and knowledge which is highly required by HR
manager
In every business enterprise, HR manager plays most essential role. He is only individual
who is highly responsible for managing teams and work place in most effective manner. In
simple words, all business activities, practices and work force are totally controlled by HR
professionals. He have to perform various important roles and responsibilities, for which he
requires different skills, qualities, behaviours and knowledge so that he can perform his assigned
job as per the requirements. He also have responsibility to develop employee's skills and abilities
so that they can operate business activities and practices in most effective manner that will result
in organisational growth and development (Huang, 2014). By taking help of CPD concept he can
easily enhance working efficiency and effectiveness of workers. Continuous professional
development is that approach which plays crucial role in enhancing employee's skills as well as
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working capabilities. CPD can be defined as that systematic procedure which helps in identifying
and evaluating current knowledge, efficiency and effectiveness of workers. In present time,
market competition is increasing every day so, to survive in such competitive market place it is
highly important for business enterprise to enhance working performance and quality of
employees so that they can contribute more in organisational growth and success. It has become
most important task for all companies to develop their individuals, teams and work place on
continuous basis as, it provides huge benefits to enterprise which are discussed below:
 With the help of continuous professional development, organisation can easily enhance
and manage employee's skills, abilities and knowledge which can help them in
performing their given tasks and responsibilities in appropriate manner (Macdonald and
Poniatowska, 2011).
 Continuous development of workers can help them in producing high quality products
which can attract huge number of customer and also can increase customer base of
business enterprise.
 It helps in improving current skills of workers, high skilled employees creates good
working environment within work place which leads company to next level of growth.
 Continuous development of employees helps them in getting new position within same
work place because top management always prefer those candidates for promotion who
have high skills and abilities.
 With the help of professional development, employees can increase their motivation as
well as confidence level which helps them in taking better decisions regarding their work.
Hence, these are some most important benefits of continuous professional development
which helps company in enhancing its current growth and development. Human resource
manager plays most significant role in business enterprise so, he also have to improve his current
skills, behaviours and knowledge so that he can perform his given tasks in proper manner.
 It is highly important for human resource manager to cooperate with all functional units
so that he can create understanding between all organisational functions (Rao, Savsani
and Vakharia, 2012). His major responsibility is to identify current working performance
of employees, and then find those possible ways by which he can improve or develop
employee's efficiency and effectiveness so that, they can operate business activities in
appropriate manner.
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 For creating good working environment within work place he should formulate and
implement some most effective policies, strategies and business plans which can lead
company to high level of success.
 It is highly important for them to improve current knowledge, skills and abilities so that
he can he can face any kind of business problems or challenge. With the help of
developed skills he can easily find most effective solution for organisational problems.
 It is huge responsibility of HR professional to make good relations with employees and
also resolve their salary and wages related issues. Also, he should provide them some
extra benefits so that workers will feel themselves as important part of company.
 For better growth and development of company, HR manager should hire those
candidates who have high skills and abilities which can provide various advantages of
organisation. Skilled workers helps company in operating its task in most effective
manner which results in quality products and provides high satisfaction to customers. So,
it is highly important for human resource professional to stay focused while recruiting
new workers (Zepeda, 2012). In recruitment procedure he should consider some most
important activities such as person specification, job description, filling application form,
short-listing, interview, hiring, selection, induction and so on. With the help of these
practices he can find out high skilled employees for his work place.
P2 Personal skills audit to find appropriate knowledge, skills and behaviours, and professional
development plan
Personal audit is that systematic process by which individual can identify his own skills,
abilities, strengths, knowledge capabilities and some other professional qualities which guides
him in performing his given roles and responsibilities in appropriate manner. In present time,
market competition is increasing day by day, so it have become important for organisation to
develop their employees on continuous basis. Managers are also responsible for managing their
current skills and abilities. For identifying their existing knowledge and capabilities they can take
help of personal skills audit. HR professional plays most important role in company because they
helps it in managing its work force and provide them right direction for achieving business goals
and objectives. There are number of skills and abilities which are required by human resource
managers such as communication, Information Technology, problem solving skills and so on.
All these skills provide huge benefits to HR in different ways. With the help of IT skills he can
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easily access internet which is biggest requirement of current business scenario. Smooth
communication assist him in building strong relationship with his superiors as well as
subordinates. Along with this, with the help of problem solving skills he can face any kind of
organisational situation and also can find out most effective solutions for it. Hence, these are
some most essentials skills which is required by human resource professionals so that he can
perform his assigned roles and responsibilities in appropriate manner (DuFour and DuFour,
2013). Being an HR of business enterprise, it is important for me to determine my all strengths
and weaknesses which are follows as under:
(Source- Analysing your strengths and weaknesses to achieve growth, 2015)
Strengths Weaknesses
 I have good knowledge about computer
basis also have good command on
Microsoft office.
 Highly improved Email etiquettes and
good knowledge of operating HR
functions of company.
 Good knowledge of theoretical
concepts of human resource
management.
 Not have experience in HR field also
poor knowledge of data base system.
 Poor IT skills which is major
requirement for HR manager within
company.
 Poor communication skills is also my
major weakness because sometime I
feel hesitate at the time of
communicating with my team
members.
 Time management skills are not good
in me as I am fail in managing time
activities in effective manner.
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 Problem solving skills is not much
effective because sometime I am fail in
managing complex situation due to less
confidence.
Personal Skills Audit:
Very good Good Adequate Little or no
experience
Communication skills
Drafting contracts
of employment
✔
Taking notes of
disciplinary
hearings
✔
Writing reports ✔
Producing
material to
support
presentation
✔
Delivering a
training session
✔
Resolving
disputes or
complaints
✔
Interviewing ✔
Advising of HR
issues
✔
5

Very good Good Adequate Little or no
experience
Problem solving skills
Making good use
of verbal
reasoning skills,
able to handle
complex data and
make selective
use of
information
✔
Exploring more
than one solution
in order to solve a
problem
✔
Considering the
ideas of others to
help in solving
problems
✔
Very good Good Adequate Little or no
experience
Time management
Distributing roles
and
responsibilities to
employees as per
skills of them
✔
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Exploring
solution through
which task can be
completed on
time
✔
Delivering
services to
customers on time
✔
Very good Good Adequate Little or no
experience
Information Technology
Use Microsoft
Office Word
✔
Use Excel
Spreadsheet
✔
Use a Database ✔
Use Specialist HR
Software
✔ ✔
Use the Internet ✔
Use Email ✔
Use Power Point ✔
Moreover, these are some strength mine which makes me strong and some weaknesses
which makes me strong. For better professional life, I have to improve my current strengths and
also focus on my weaknesses. With the help of effective professional development plan I can
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improve my current skills and abilities in most effective and systematic manner. My own
professional development plan is follows as under:
Developmen
t Area
Specific Measurable Attainable Relevant Time
scale
Information
technology
skills
In modern
world, all
companies are
becoming
advanced due
to high use of
technology.
So, it have
become major
requirement
of all business
managers to
improve their
IT skills so
that they can
helps their
business
enterprise in
most effective
manner by
adopting new
technical
concepts
within work
place.
With every
change in
business
techniques, it
becomes
necessary for
all associated
persons
including me
to update mu
knowledge
and such
specific skils.
For improving my IT
skills I can
participate in
practical classes
where I can get
enough knowledge
about technology and
its effective usage
within company.
Through practical
classes, I can
develop my IT
skills and learn
concept of new
technologies.
2
months
Communica While To become a For improving my Through 3
8

tion skills working
within
business
enterprise, it
is highly
important for
HR manager
to
communicate
with all
employees so
that he can
understand
their
problems and
also can get
their valuable
suggestions.
successful
human
resource
professional
it is important
for me to
improve my
communicati
on skills so
that I can
build strong
relationships
with my
subordinates,
and can
easily
understand
their
problems.
communication
skills, I can attend
various seminars and
conferences.
discussion with
seniors, I can
improve my
communication
and learn how to
influence others
for attainment of
specific goals.
months
Problem
solving
skills
It includes
those skills
which helps
human
resource
manager to
resolving
business
related
problems or
organisational
conflicts
I have to
improve my
problem
solving skills
which will
assist me in
creating good
working
environment
within work
place, also it
will help me
For improving my
problem solving
skills I can take
guidance from my
seniors and also can
learn various things
by their past
experience which
they have gained in
last years.
Working under
seniors help me to
handle difficult
situations at
workplace more
easily and solve
the same in
efficient manner.
2
months
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which takes
place due to
misunderstan
ding between
employers
and
employees.
in making
understandin
g between
employer and
employees.
TASK 2
P3 Differentiation between organisational and individual learning, training and development
Learning is that process which helps individual in improving his current knowledge,
skills and abilities on continuous basis so that he can resolve all the problems of his personal as
well as professional life. There two major concepts which are organisation and individual
learning which plays most essential role in business enterprise. Both approaches are discussed
below:
Organisation learning: According to this concept, all business enterprise should focus on its
employee's skills and abilities so that its different activities and practices can be operated in most
effective manner (Bolman and Deal, 2017). For improving current working performance of
workers, company can take help of various tools and techniques such as training and
development program etc. by conducting learning events business enterprise can helps its
employees in enhancing their working efficiency and effectiveness. Success and failure of
company totally depends upon its work force and their working performance so it is highly
important for managers to give core attention to the skills and abilities of its workers. For
improving existing performance of workers, company can encourage them to contribute more in
organisational success by producing quality products and services. This can help organisation in
increasing its customer base.
Individual learning: It is that concept which helps individual in improving his current skills and
abilities by his own. It is considered as best method for developing individuals within work
place. In this individual, learns new things and gain new knowledge by which he improves his
existing working performance. By doing this, he can increase his efficiency and effectiveness
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