Developing Individual, Teams and Organisations: HR Skills Report

This report delves into the critical aspects of developing individuals, teams, and organizations, focusing on the essential skills and knowledge required of HR professionals. It begins by outlining the key competencies, including business focus, strategic decision-making, and conflict resolution, necessary for HR roles within an organization. The report uses a case study of Marks and Spencer to illustrate these principles. It includes a personal skills audit and a professional development plan for an HR officer, Jane Cambridge, identifying her strengths, weaknesses, and opportunities for growth. The report further explores the differences between organizational and individual learning, training, and development, emphasizing the need for continuous learning to drive sustainable business performance. It examines high-performance working and how it contributes to employee engagement and competitive advantage, along with performance management, collaborative working, and effective communication strategies. The report emphasizes the importance of adaptability, strategic thinking, and continuous improvement in the field of HR, providing insights into how these factors contribute to employee satisfaction and organizational success. It provides actionable strategies and a framework for HR professionals to enhance their skills and foster a high-performance culture within their organizations.

DEVELOPING INDIVIDUAL, TEAMS AND
ORGANISATIONS
1

Table of Contents
Introduction................................................................................................................................3
LO1: The employee knowledge, skills and behaviours required by HR professionals.............4
P1 Appropriate knowledge, skills and behaviours (KSB) that are required by HR
professionals across the department.......................................................................................4
P2 A completed personal skills audit for Jane Cambridge....................................................5
P2 A professional development plan for Jane Cambridge in her HR Officer role................6
LO2: The factors to be considered when implementing and evaluating inclusive learning and
development to drive sustainable business performance...........................................................7
P3 Differences between organisational and individual learning; training and development.7
P4 The need for continuous learning and professional development to drive sustainable
business performance...........................................................................................................10
LO3: The knowledge and understanding to the ways in which high-performance working
(HPW) contributes to employee engagement and competitive advantage...............................11
P5 Understanding of how HPW contributes to employee engagement and competitive
advantage..............................................................................................................................11
LO4: The ways in which performance management, collaborative working and effective
communication can support high-performance culture and commitment................................13
P6 Different approaches to performance management and support high performance
culture and commitment.......................................................................................................13
Conclusion................................................................................................................................16
References................................................................................................................................17
Appendix A..............................................................................................................................19
Appendix B..............................................................................................................................20
2

Introduction
Development of individuals, teams and organisations is a necessity for achieving the
organisational objective. But this development process is not only associated with
organisational successfulness. With the process of developing individual and teams the
personal development or professional career growth is also related. However, it can be said
that for a specific designation some specific skills required depending on which the job can
be achieved. Every individual has strengths and weaknesses which can be developed by a
proper professional development plan. For understanding the difference practices related to
strengthening individuals, teams and Organisation the organisation Marks and Spencer has
selected in this study.
3

LO1: The employee knowledge, skills and behaviours required by HR
professionals
P1 Appropriate knowledge, skills and behaviours (KSB) that are required by HR
professionals across the department
The HR professionals across the department need appropriate knowledge skills and
behaviours to develop. For developing this human capital, the use of KSB model is essential.
The meaning characteristics of HR professionals have to be forward-looking and global
thinking. Instead of that the skills knowledge and behaviours are related to different
components of the individual (Whelen et al. 2017).
The different skills which are required for a teacher professional are the business focuses the
strategic and tactical decisions developing mentality. Human resource individuals are part of
the organisational growth and development process; therefore, they focus on the business or
business objective is essential. Instead of that strategic decision-making skills and tactical
decision-making skills are a vital area for human resource professionals. One of the most
vital works of these individuals is to manage conflict or conflict resolution. Addition to that
they are also involved in making different decisions related to the organisational growth and
development and for which the tactical and strategic decision-making skills are crucial.
For a human resource professional, two type of knowledge is essential those are the
professional knowledge and the technical knowledge. The expert knowledge of a human
resource professional is related to the organisation and different crucial area which need the
proper care of the individual. Instead of that, the technical knowledge is also required for a
human resource professional (Quirke, 2017). Without the adequate technical knowledge
4

about different organisational activities for functions, the individual is not able to manage any
technical disputes in the organisation.
Instead of knowledge and skills, the HR professionals also need specific behaviour or attitude
towards the employees and organisational development process (Katzenbach and Smith,
2015). It has been found out that the human resource management is one of the most
important and significant areas of the Organisational management process. Instead of that for
managing one of the most essential and massive resources of the organisation, human
resource, the human resource professionals need some specific type of behaviour pattern
which includes flexible, challenging and inquiring nature. Professional need to be flexible
enough to understand any situation and need to do challenging works for the organisational
development. Instead of that, the inquiring nature will also help the individual to understand
the performance of the employees which is essential for meeting the corporate objective
(Hammer, 2015).
P2 A completed personal skills audit for Jane Cambridge
Name: Jane Cambridge
Sex- 27 years
Gender- female
Job description: Shop keeper in Marks and Spencer
Work experience- 5 years
Educational qualification- arts graduate
Strength Weaknesses
 Strong determination in work.  Lack of self confidence
5

 Passionate about the work
 Responsible about the given task and
performing it
 Strong management skills
 Leadership skills
 Innovative mentality and creativity in
thinking
 Motivating team members and others
 Not enough organized in professional
life
 Can be easily distracted by different
possession
 The financial and accounting skill is
not strong
Opportunity Threats
 Can easily get better job related to
retail industry
 Has experience in working retail
industry for 5 years
 Meeting new people
 Transferable skills
 Working with diverse cultural people
 Failure to being a good employee in
Marks and Spencer
 Not able to perform better in the
current job role
 Not able to work due to personal
engagement
P2 A professional development plan for Jane Cambridge in her HR Officer role
Skills to develop Why it is important How to develop Timeline
Self confidence Due to lack of self
confidence Jane is not
able to communicate
with new employees
and for the job role of a
HR officer self
confidence is highly
For developing self
confidence, the
frequency of team
works need to develop.
meditation and
constant confidence
practice will increase
4 months
6

required self
Organization As a hr officer being
organised is very
required quality
because she has to
organize her total tem
working function.
Practice multitasking
and getting
opportunities to
organize responsibility
is similarity helpful
3 months
Distraction Decreasing the level of
being distract because
high concentration is
required for any task
related to a HR officer
The attention and focus
skill need develop by
doing on similar task in
every single day.
2 months
Accounting or financial
skills
The financial and
accounts shills of an hr
manager need develop
to understand the
budget and costing of
total hr department
Taking training from
proper tutor who can
assist in understanding
the financial and
accounting skills
3 months
LO2: The factors to be considered when implementing and evaluating
inclusive learning and development to drive sustainable business
performance
P3 Differences between organisational and individual learning; training and
development
Organisational and individual learning
7

The organisational learning process highest specific cycle of learning this includes different
steps. In the first step the individual observe, experience and understand the total process.
After that, he reflects and interprets whatever he has recognised in the last step. Following
that in the next step is generalised and integrate and judge the total process. Finally, in the
previous step application, test, action and institutionalisation are done by the individual
(Goleman, 2017).
However, this total process by an individual in the organisation is these are part of the
organisational learning. Instead of that, this process has three different levels; one is
individual learning, second is loop running, and the third is institutional learning.
However, the learning process of an organisation includes the different type of learning
experiences; those are the understanding, interpreting, integrating and institutionalising.
Industries of understanding the individual have started gaining new ideas and insights which
are developed on personal experience. After that, in the interpreting process, the individual is
associated with deducting relationships among insights (Ginter, 2018). However, in this
process including the ability to explain the connection to others as well as self is part of this
process. After that assimilating new ideas and insights into the teams and groups is part of
this integrating process. In this process, the individual is allowed to provide his views into the
group which is helpful for the collective action of the group. In the last operation, the total
group is associated with implementing the shared understanding. This shared understanding
is developed to organisational strategies procedures and rules.
Therefore, it can be said that the individual learning process is a part of the organisational
learning process (Bryson, 2018). One individual is learning something from the organisation
which help him or her to develop his skills and pro-activity then it known as individual
learning. However, when the individual use this skills knowledge which he has developed in
8

the organisation and use them for achieving the organisational objectives or organisational
growth process then becomes part of the organisational learning.
Training and development
The training and development are considered as a part of organisational growth. However,
the training is known as a learning process which helps the employees to get better
opportunities to develop compliances skills and knowledge which is required for his job role.
However, the development is known as an educational process which is associated with the
growth of the employees.
Besides that the process of training is, and the process of development is long term (Barrick
et al. 2015).
However, the training is provided by the organisation focusing on the present situation while
the development is focused on the future condition of the organisation.
The orientation of training is job oriented where the development process is associated with
career orientation.
In the training process the motivation has been given by the trainer, but in the development,
process self-motivation is needed (Armstrong and Taylor, 2014).
The objective of the training process is associated with improving the performance is of the
employee. However, the aim of the development process is preparing the employees of the
organisation for the future challenges may occur in the organisation.
However, in the training process, the organisation is associated with providing training to
different groups or many members while in the development process only the individual is
the path.
9

Finally, it can be said that the aim of training is specifically job-related while the objective of
the development process is developing more general knowledge and conceptual knowledge
of the individual.
P4 The need for continuous learning and professional development to drive sustainable
business performance
The continuous learning and professional development are significant for sustainable
business performance (Wu et al. 2015). However, using the constant professional
development process is helpful for the professional as well as the organisations they are
working in. The continuous professional development period ensures that the individual
capability is being by the current standard which can them survive in the industry. In addition
to that enhancing and maintaining the skills and knowledge related to the professional service
like the client, community and customers are possible by the continuous professional
development process
Instead of this, the relevant experience regarding the job role become up to date, and the
continuous professional development process can easily identify the changes in the trade and
directions. By practising this process in the daily activity, the individual can quickly develop
the working pattern of his own by introducing quick ways of conducting his work by using
this process of continuous professional development (Whelen et al. 2017). However, because
of the ongoing professional development process, the individual can able to contribute
meaningful agendas to the group. By providing the significant contribution, the individual
can easily develop his effectiveness in the working environment which is advantages for his
future career. In addition to that this process also helps in managing, leading, coaching,
influencing and monitoring other team members. However, the continuous professional
development process is an exciting way to improve the individual in experiencing the
10

different interesting things and help him to focus on his responsibilities and to develop new
skills and knowledge.
The deep understanding of continuous professional development process help the individual
is also developing the personality development process. However, this process also helps the
individual in an advanced type of Technology and knowledge is a professional level. The
public confidence of an individual becomes up to date or increased because of using
continuous professional development. Finally, it can be said that the contribution of
continuous professional development process directly affects the professional career of the
individual and protect the individual by providing quality and protection (Quirke, 2017).
In addition to that maintaining, the sustainability of the organisation and the individual is also
part of the organisation.
LO3: The knowledge and understanding to the ways in which high-
performance working (HPW) contributes to employee engagement and
competitive advantage
P5 Understanding of how HPW contributes to employee engagement and competitive
advantage
In today's time, with the advent of globalisation and increased market competency,
management of organisations are necessitated to adopt stringent as well as high-performance
strategies such that they can get a competitive advantage in the market. One of the biggest
issue in the Corporate sector in recent times is the disengagement of the employees either due
to lack of proper work or may be due to lack of job satisfaction. In regards to this, it becomes
the responsibility of the management to initiate specific high performance working
frameworks that will not only help in keeping the employees motivated with their work but
11

also strive them towards the organisational goals and objectives (Katzenbach and Smith,
2015).
It is imperative that employee engagement tends to work as a positive workforce that not only
motivates and connect employees with each other but helps them to achieve the desired goals
as well. In recent times, certain organisational chaos leads to disruption in the business
operations of Mark and Spencers. It was noted that, due to lack of job satisfaction, a certain
group of employees was not feeling enough engaged with their work. Their take was
irrespective of having the necessary abilities they were not assigned to bigger responsibilities.
This leads to a clumsy attitude towards work and thereby hampered the operational
workflow. In regards to this organisational situation of Marks and Spencers, the essence of an
engaged workforce cannot be neglected. Imperatively, employees tend to act as the core asset
of an organisation. An enthusiastic workforce serves as the key to success for an organisation
(Hammer, 2015). Thus, implementation of a High performance working framework or
strategy will help to keep the employees motivated and engaged in their work, constantly
striving towards the predetermined organisational goals and objectives.
A high-performance working framework is all about creating an organisational culture where
there are transparency and an open line of communication among the members of the
organisation. Unlike the traditional or conventional mode of organisational structure, these
forms of working environment tend to create a healthy working environment for the
employees where they felt motivated and committed to their work. It tends to create a flatter
structure for the employees where they precisely understand and share the same vision as the
organisations (Goleman, 2017).
The high-performance working tends to comprise three different aspects of the management
including significant employee engagement, best human resource practices as well as rewards
12