Whirlpool: HR Skills, Development, and Performance Report

This report, based on a case study of Whirlpool, examines the critical role of Human Resources in developing individuals, teams, and the organization. It begins by outlining the essential knowledge, skills, and behaviors of HR professionals, emphasizing leadership, communication, and ethical conduct. The report then delves into personal skill audits and personal development plans, highlighting strengths, weaknesses, and strategies for improvement, as well as the importance of continuous learning. Furthermore, it explores the differences between organizational and individual learning, and the contribution of High-Performance Work (HPW) systems in employee engagement and competitive advantages. Finally, the report discusses various approaches to performance management, providing a comprehensive overview of HR strategies aimed at enhancing employee productivity and achieving organizational goals. The report underscores the importance of effective HR practices in driving business success and maintaining a competitive edge in the market.

Developing Individual, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1 Knowledge, skills and behaviour of HR professional...........................................................1
P2 Personal skill audit and personal development plan..............................................................3
TASK 2............................................................................................................................................7
P3 Difference between organizational and individual learning..................................................7
P4 Need for continuous learning.................................................................................................8
TASK 3............................................................................................................................................9
P5 Contribute of HPW in employee engagement and competitive advantages..........................9
TASK 4..........................................................................................................................................10
P6 Approaches to performance management............................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
Developing individuals is an process in which person will improve as well as improve
their skills and capabilities. Basically employees are the main asset for every business
organization because they perform their activities for attaining their target which contribute in
overall success of the company in most effective manner (Bello-Gualtero and et. al., 2016). In
this manager play important role in providing them better training and development session for
enhance their productivity level. With the help of this firm easily take competitive advantage at
market place. Present report is based on Whirlpool, in this HR manager wants to provide duties
to their staff members in order attain set target in appropriate time frame. This report discussed
about skills, knowledge and behaviour of employees which helps in managing whole business
activities in appropriate way. Along with this, personal audit is also mentioned which help
individual to knowing their strengths and weaknesses. At the last of the project HPW is also
discussed, in which employee effectively use various management approaches.
TASK 1
P1 Knowledge, skills and behaviour of HR professional
It is important for every individual to improve their skills and knowledge in daily basis.
By this person easily established their work and covered their set targets in effective way. In this
it is important for individual to document entire things to keep record in an effective way. This
procedure used by business organization at the time of training and development plan. With the
help of this individual easily enhance their learning and knowledge. Along with this continuous
development process is an effective activity which leads in improving interpersonal abilities of
the employees at workplace. For attaining better results company adopt human resource
management to manage entire activities.
Further, it has been assessed that HR professionals also provide development to its staff
members to improve their capabilities which directly contribute in overall success of the
company. In context of Whirlpool, HR manager use various effective strategies and policies
which aid in competing employees task with more effectiveness. By this staff members easily
complete their task in minimum time frame (Blaikie, 2016).
In this, there are some skills and abilities of HR manager needs in attaining better results
are as follows:
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 Skills related to leadership and management: It is more important for HR manager of
Whirlpool to have leadership and management skills so that they easily provide better
path and way to employees to attaining set goals and objectives in limited time frame
(Dajani and Uddin, 2016). Along with this, manager should allocate task to every
workers as per their capabilities which helps them to enhancing their productivity. By this
company easily attaining competitive advantage at market place.
 Skills related to communication: It is more important for Whirlpool manager to set
positive and healthy work environment at workplace. For this manager should have good
communication skills so that they easily resolve conflicts between all the workers. It is
possible by accomplishing effective communication which leads in maintaining better
relation among them.
It is important for HR professional to keep an appropriate behaviour with the employees
are as follows: Ethical behaviour: It is also important for superior to behave ethically with their worker.
For this they frame effective policies and strategies to provide better path to their workers
so that they effectively perform their activities ethically. With the help of this manager
improve their company image at market place.
 No partiality: It is important for manager to treat their workers equally so that they
perform their duties effectively and improve overall performance of the company. Along
with this, manager should take effective decision for business organization without
hurting their workers. By this Whirlpool easily increase profitability level of the
company.
Along with this there are certain knowledge which used by the HR superior at workplace
are as follows: Business knowledge: It is important for manager and employees to have proper
knowledge about the business and its operations which leads in taking best decision. It
positively affect on Whirlpool image at marketplace (Draper and et. al., 2016). For
attaining better results it is important for manager to set candidates as per job
requirements which helps in improving the performance level of the company at market
place.
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 Knowledge related to laws and regulations: It is also important for manager to have
proper knowledge about all the laws and regulation so that they effectively direct
business activities as per legislations (Gökçen, Frederickson and Petrides, 2016). Along
with this, manager needs to provide equal opportunities to their workers so that they
make better relation with each other and also perform task effectively.
P2 Personal skill audit and personal development plan
It is important for individual to analyse their skills and capabilities which help to know
about any improvement. In this personal audit play important role in competing this activity in
which it is important duty of manager to determine their working skills. For this manager will
develop some effective policies to improve their performance level. In context of Whirlpool, HR
professional conduct personal audit for knowing about strength and weaknesses of the worker.
With the help of this, they improve their skills and growth in appropriate way. Along with this,
personal audit helps workers to know about their qualities.
In this context, personal skill audit of HR professional are as follows:
PERSONAL SKILLS AUDIT
Name: Jane Cambridge
Job role: Human Resource Officer
Very good Good Adequate Little or no
experience
Information Technology
Use Microsoft
Office Word
✔
Use Excel
Spreadsheet
✔
Use a Database ✔
Use Specialist HR ✔
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Software
Use the Internet ✔
Use Email ✔
Use Power Point ✔
Very good Good Adequate Little or no
experience
Communication skills
Drafting contracts
of employment
✔
Taking notes of
disciplinary
hearings
✔
Writing reports ✔
Producing
material to
support
presentation
✔
Delivering a
training session
✔
Resolving
disputes or
complaints
✔
Interviewing ✔
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Advising of HR
issues
✔
Very good Good Adequate Little or no
experience
Problem solving skills
Making good use
of verbal
reasoning skills,
able to handle
complex data and
make selective
use of
information
✔
Exploring more
than one solution
in order to solve a
problem
✔
Considering the
ideas of others to
help in solving
problems
✔
With the help of this plan management of company easily take best decision which help
employees in attaining set target in limited time frame. Along with this, manager of Whirlpool
easily understand about current skills and knowledge of workers which leads in accomplish
desirable target in appropriate way (Hodgins, Larm and Westerman, 2016). By this they enhance
their employees performance and attain competitive advantage in systematic way.
Further, personal development plan for business organization are as follows:
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TIME
FRAME
Personal goals Professional goals
Next 12
months
It is important for me to improve my
own skills and knowledge so that I
will easily complete task in
appropriate manner.
I want to attaining promotion and also
wants to be a manager in forthcoming
time.
Next 3
years
I want to attain my needs in effective
manner.
In upcoming time frame, I want to be a
superior of HR department.
This plan was described on 23rd Feb, 2018.
Sign of instructor: _______
Sign of Coordinator:______
STRENGTHS AND WEAKNESSES
Planned Activities Objectives of Development
Needed abilities or knowledge It is important for me to
develop more abilities in me.
For this I have to focus on my
performance and also attain
development programs to
improve it effectively.
I want to become more able to
perform their work in effective
and appropriate manner.
Strengths In this manager of the
company provide training to
me which helps in improving
my skills and knowledge. By
this my skills and learning get
improved. For assess my
abilities manager will organize
some test.
I want to become more
qualified and able to complete
all king of task.
Weaknesses Changes in tools and
technologies.
It is important for every
workers to learn things again
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and again.
It is important for me to
complete entire activities
related with professional
development.
Approximately, 65 hours given to me for completing this
procedure.
Signature of Instructor:_________ Date- 23/2/2018
It can be assessed that by using SWOT analyse, individual easily know about their
strength and weakness. Thus, it is important for manager to evaluate it effectively which helps in
improving entire activities in effective manner. Along with this, PDP helps in completing task in
effective time frame. By this, company attaining number of benefits at market place.
TASK 2
P3 Difference between organizational and individual learning
Group learning: If an individual work in a team then they enhance their skills and
knowledge in effective manner. In this they define new and innovative things within the working
process which leads in improving performance level and efficiency of services (Lambert and et.
al., 2016). Working in a group individuals easily resolve all the issues and maintain better
coordination among all the members. By this management of Whirlpool easily accomplish their
desirable goals and objectives. In context of Whirlpool, they easily attaining better sustainability
in market place and also reduce the negative situation which leads in attaining competitive
advantage.
Individual learning: It is also important for individual to attain training in order to
develop their learning in effective manner. With the help of this employees easily perform their
task with more efficiency. By this company enhance their profitability level and productivity
also. In context of Whirlpool, manager provide better training and development programs to
their workers to enhance their performance level by taking some responsibilities.
Along with this there are some differentiation between organisational and individual learning:
Individual learning Organisational learning
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 In this manager make better
coordination among their workers by
providing them effective skills and
knowledge. By this they easily perform
their task in effective manner.
 In this manager organise some session
like workshop, conference and many
more to provide better ability to
perform their task (Landry and
Chouinard, 2016).
 Manager provide better training and
development session to their workers to
enhance their performance level at
workplace. By this they easily attain
their target in appropriate time frame.
 It is very important and effective for
business organization to maintain
coordination among all the employees.
By this company serve quality goods
and services to its customers.
 This is also helpful to maintain better
relation with their workers. It reduce
the chances of arising conflicts.
 It is also important to define new and
innovative way to complete the work in
effective way which aid in maximizing
the profitability level at market place.
 Every individual has their own
capabilities which aid in completing
entire task in appropriate and attain
better results in minimum time frame.
P4 Need for continuous learning
Continuous learning is important for individual to improving their performance level
which help them in attaining better success. In context of Whirlpool, manager organize some
effective session for their employees to enhance their learning (Ligthart and et. al., 2016). With
the help of this workers easily complete their task with more efficiency. For attaining better
results, it is important for manager to set workers at workplace as per their skills and abilities so
that they done their work effectively and attain better results in appropriate time frame. By this
manager easily eliminate wastage and improve workers performance at workplace.
In context of Whirlpool, employees perform their activities in effective way but managers
needs to modify their policies and strategies. It helps in improving overall process of the
company which leads in attaining competitive advantage in effective way. Along with this,
company also use new and innovative methods within their process which aid in capturing large
number of individuals in order to enhance their learning. By this workers learn new things in
which they easily face all the challenges effectively and maintain their performance.
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Furthermore, manager of Whirlpool organise personal and professional plan which leads
in increasing skills and knowledge of staff members. By this they easily take strong place at
market place which leads in enhancing goodwill in which they easily take competitive advantage
form its rivals.
Along with this, there are effective exercises which used by manager in order to maintain
entire activities in effective way. All these are as follows:
 Manager have to organize training and development programs for their staff members so
that they effectively perform their activities with more effectiveness.
 If manager face any kind of issue then they develop an effective plan which helps in
managing entire work in systematic manner (Posner, Rothbart and Voelker, 2016). By
this they easily attain set targets in appropriate time period.
Along with this, various tools help employees to improve their performance level such as
continuous learning, seminars, conferences and many more (Pugliese and et. al., 2016). With the
help of this, interaction between employees get enhanced which leads in removing the chances of
arising conflicts in effective way. Furthermore, there are some benefits of continuous learning
which understood by some points are as follows: Competency leads to confidence: it is important for employees to improve their abilities
to do their job effectively. By this they easily get motivated and confident. With the help
of this they effectively perform their task and attain positive output in most effective
manner.
 Facilitates employee growth: In this manager provide various opportunities to their staff
members to get better success in appropriate manner. With the help of this they easily
take competitive advantage and also improve their goodwill at market place.
TASK 3
P5 Contribute of HPW in employee engagement and competitive advantages
HPW is an effective tactic which is used by manager to improve productivity level of the
company at market place. With the help of this device company modify their goods and services
which leads in attracting large number of customers. Along with this, they easily offer them
better quality services in order to attain competitive advantage at market place by their users. In
context of Whirlpool, implemented these type of practices in which they enhance economy of
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the country. Furthermore, manager should set positive working environment for their employees
so that they perform their task with more efficiency and also attain better results in limited time
frame (Solso and et. al., 2016). With the help of this company attain their target in appropriate
way and also improve overall performance level at workplace. By this, Whirlpool easily capture
larger market share by offering quality services to their customers as per their requirements. In
this context manager should define their items so that they effectively offer their services. By this
company utilize market opportunities and fulfil customers needs by resolving complexity
(Robertson, 2016). Further, manager also conduct market research to determine customers
demand and provide them services accordingly.
In context of Whirlpool, manager use HPW method in setting strategies and policies
which helps in providing better ways to employees so that they easily enhance their performance
level and also attain better results in appropriate time frame (Ruiz-Argüelles, 2016). One of the
main advantage of using HPW method in business organization to attain higher success and also
enhance workability as compare to its rivals which aid in taking competitive advantage at market
place.
TASK 4
P6 Approaches to performance management
Performance management is an effective process which helps in determining employees
working performance at workplace. It is important for manager to provide better path in which
employees complete their task within the given time frame. If superior effectively asses the
performance of person then they attain growth in their career. In this context there are some tools
and approaches which used by manage of Whirlpool to manage performance of the employees
are as follows: Comparative approach: As per this, manager cater rank to their staff members as per
their capabilities and abilities. By thus they easily examine their performance level. In
this some effective techniques are includes such as paired comparison, graphic rating
scale and many more (Serrat, 2017). By using this HR manager of Whirlpool they
improve their performance level by giving them 40 % rate. Along with this, if workers
perform lower then it acquire 10 % rate. So that, firm needs to provide better training and
development programs to their workers to enhance their efficiency so that they easily
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promote them to next and higher level. By this set targets easily attain by company in
appropriate time frame. Quality approach: It is also important for business organization to satisfy customers and
needs in effective manner. In this manager tries to resolve all the issues of customers
towards the products and services which aid in retain them for long time period. Along
with this, they should add some features in their product line to maintain their quality
(Approaches for measuring performance of employees, 2018). By this they easily attain
their higher satisfaction and increase their revenue in most effective manner. Behavioural approach: It is one of the important and oldest method which include
vertical scale. Basically it is an effective method which will include five to ten
parameters in order to give them rant as per their skills and capabilities. The main
disadvantage of this method is that, manager have to remember huge information about
their workers. Attribute approach: In is an effective in which manager give rand to their workers as per
their performance level (Singh and Mishra, 2016). It includes innovation, creativity,
better communication skills, decision making, team workability and problem solving. In
this manager use graphic rating scale which give rates to employees by giving them high,
moderate and low as per their performance level. With the help of this employee enhance
their performance level.
 Result approach: It is an effective and most simplest method which used by manager to
measure employee performance in systematic way. It include some techniques like
balanced scorecard, management of productivity and many more. By this manager
effectively assess performance of workers in effective manner.
CONCLUSION
From the above mentioned report, it can be concluded that development of individual is
important for business organization to attain higher success at market place. For attaining the
same, manager of the company provide them better training and development programs to
improve their performance level at competitive market place. Along with this, HR manager also
play important role in influencing their workers to perform effectively. In this personal skill audit
is also adopt by manager to enhance productivity level to the employees at workplace. By this
company easily attain their desirable goals and objectives in appropriate time frame.
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Online
Approaches for measuring performance of employees. 2018. [Online]. Available through:
<https://www.projectguru.in/publications/approaches-measuring-performance-
employees/>.
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