This report provides an overview of HR skills and their application within an organizational context, using Hightown Housing Association as a case study. It begins by identifying the key skills, knowledge, and behaviors required of an HR professional, including organizing people, performance management, and conflict resolution. A personal skills audit is then presented, evaluating strengths and weaknesses, and a personal development plan (PDP) is outlined to address areas needing improvement, such as decisive thinking and presentation skills. The report further differentiates between individual and organizational learning, emphasizing the importance of continuous learning and professional development for sustainable business practices. Finally, it explores the contribution of High-Performance Work Systems (HPWS) to employee engagement and competitive advantages, and different approaches to performance management are discussed. The report concludes by highlighting the significance of these elements for effective HR management and organizational success.
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