Icon College: Developing Individuals, Teams, and Organisations Report

This report, prepared for a BTEC HND in Business unit, delves into the multifaceted aspects of developing individuals, teams, and organizations. It begins by identifying essential knowledge, skills, and behaviors for HR professionals, specifically focusing on an assistant site manager role within Balfour Beatty. A personal skills audit is conducted to pinpoint strengths and weaknesses, leading to the creation of a professional development plan. The report then analyzes the differences between individual and organizational learning, training, and development, emphasizing the importance of continuous learning for sustainable business performance. It further explores the concept of high-performance working (HPW) and its contribution to employee engagement and competitive advantage. Finally, it evaluates various performance management approaches, assessing their effectiveness in fostering a high-performance culture and commitment within an organization. The report utilizes real-world examples and theoretical frameworks to support its analysis, concluding with recommendations for practical application and further development.

Developing
Individuals, Teams and
Organisations
1

Table of Contents
Table of Contents.............................................................................................................................2
INTRODUCTION...........................................................................................................................4
TASK 1............................................................................................................................................4
P1. Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals.....................................................................................................................4
P2. Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role...........................6
M1 Provide a detailed professional skills audit that demonstrates evidence of personal
reflection and evaluation............................................................................................................12
TASK 2..........................................................................................................................................12
P3. Analyse the differences between organisational and individual learning, training and
development...............................................................................................................................12
P4. Analyse the need for continuous learning and professional development to drive
sustainable business performance..............................................................................................15
M2. Apply learning cycle theories to analyse the importance of implementing continuous
professional development..........................................................................................................16
TASK 3..........................................................................................................................................16
P5. Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organisation...............................................................16
M3 Analyse the benefits of applying HPW with justifications to a specific organisation........17
TASK 4..........................................................................................................................................18
P6. Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high-performance culture and commitment...........................18
M4. Critically evaluate the different approaches and make judgements on how effective they
can be to support high-performance culture and commitment..................................................20
CONCLUSION..............................................................................................................................20
REFERENCES..............................................................................................................................22
APPENDICES...............................................................................................................................24
APPENDIX 1 - JOB DESCRIPTION...........................................................................................24
APPENDIX 2 – PERSON STATEMENT.....................................................................................25

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INTRODUCTION
Market is evolving and changing on a very fast pace increasing the opportunities and
challenges for businesses and also for the professionals as well. Therefore the concept of change
and development is interlinked (Gao, J. and Bernard, A., 2018). Development is an important
aspect of the professional and personal lives of every individual ensuring better achievements,
growth and success. It is important that the professionals and themes working in the organisation
to develop better abilities in order to cope with the changing environment with the help of
several learning knowledge management and other available resources which ultimately leads to
organisational development as well. The current report is developed on Balfour Beatty
multinational infrastructure group which is based in United Kingdom holding capabilities in
construction services and other infrastructure investments. Balfour Beatty which found in 1909
by George Balfour and Andrew Beatty. The company is headquartered in London and also have
established their operation in United States, Ireland, Canada and South East Asia.
The current report acknowledges appropriate professional knowledge skills and behaviours
that are required by an assistant site manager working in Balfour Beatty. It a personal skill audit
is conducted identifying the strengths and weaknesses and a professional development plan is
created for specific job post. Moving forward organisational and individual learning concept are
evaluated along with training and development and also difference among them is showcased.
Moreover, need for continuous learning and professional development for attaining sustainable
business performances is also evaluated along with understanding the term high-performance
working and its contribution in increasing competitive advantage of the company and improving
employee’s engagement in the operations. At the end different performance management
approaches are analysed along with their contribution and benefits for the business entity.
TASK 1
P1. Determine appropriate and professional knowledge, skills and behaviours that are required
by HR professionals.
The job role of an assistant site manager is referred to maintaining and managing the
personnel’s or workers working on field (Widmann and Mulder, 2018). That is the assistant site
manager supervises the workers whom are tasked to perform maintenance activities of a given
particular site. Therefore, the manager belongs to the Human resource Department and performs

some specific tasks and duties which are part of the HR professional duties. An assistant site
manager undertake multiple tasks such as, managing the workers on site, hiring and training
them, dealing with conflicting issues and the performances of individuals etc. Therefore it is
important that they hold appropriate skills, knowledge and behaviours according to their job
roles. These competencies of an assistant site manager are discussed below:
KNOWLEDGE
 Performance Management- As assistant site manager the knowledge that is important
for me to gain it is about the concept of performance management. It is the process which
defines the way a company involves their employees in their operations and managing
their performance standards according to ultimate goals and objectives of the entity.
 Legal Knowledge- As I am responsible for managing the workers, working on site which
implies that it is important for me to gain knowledge about the legal requirements such as
the labour laws in order to comply with them and keep the staff working accordingly
(Hubers and et. al., 2018).
SKILLS
 Effective Communication- The foremost skill which is required by me as a professional
to hold effective communication abilities allowing me to interact with the workers on the
field and my teammates for providing the most efficient instructions and direction to the
staff and making them work appropriately. Along with communication skills also enables
me to effectively motivate the staff and encourage them to improvised performance
standards.
 Leadership- Another skills which is expected by me as a professional and assistant site
manager is of appropriate leadership abilities. As I will be leading the team of workers
who are responsible for conducting the maintenance activities on the field it is very
important and essential for me to have appropriate leadership abilities for guiding and
supervising the work performed by the people and their efficiencies.
BEHAVIOURS
 Transparency and Trustworthiness- I am the manager of my team and also look over
the tasks performed by the workers in relation with construction and maintenance on the
field. As a manager who is leading the team and to whom all the employees will turn for
several aspects such as “how to work around the field” and many other it is important by
5

me to be transparent to the workers and gain their trust so that we can have appropriate
guidance and individual to turn upon on in relation with any queries or difficulties.
 Change and Purpose Oriented- As the representatives of Balfour Beatty and assistant
site manager it is my responsibility to be flexible and adaptable enough for changing
myself according to any inflexibility or new situation that has been initiated at site. Also,
by changing according to the circumstances I have to be focused and purpose oriented for
efficiently fulfilling the tasks and attaining the ultimate goal (Ellis, 2018).
P2. Analyse a completed personal skills audit to identify appropriate knowledge, skills and
behaviours and develop a professional development plan for a given job role.
Personal skills are the set of abilities which highlights these strengths, competencies and
attributes of an individual which day hold as a professional in their personalities. Personal skill
audit is conducted for identifying and assessing the strengths and weaknesses of the professional
and make efforts for developing the required abilities according to the expectations of the
company and the market. According to the above evaluation of required skills, knowledge and
behaviour for an assistant site manager my strengths and weaknesses are as follows:
 STRENGTHS
I am very flexible and enthusiastic individual always focusing over personal and
professional development of myself therefore from the above skills, knowledge and
behavior it is identified that my communication skills are efficient enabling me to easily
motivate and encourage workers on site. Along with it my knowledge in performance
management area is very influential and beneficial for Balfour Beatty as I am effectively
able to manage the performances of individuals. And as a assistant site manager and a
very flexible individual my behavior is adaptable enough according to the changes
taking place on work site allowing me to focus over the ultimate goals and purposes that
is needed to be fulfilled at construction area (Phadermrod, Crowder and Wills, 2019).
 WEAKNESSES
From the strength analysis it is being very clear that my knowledge about the legal
requirements is low because I actually don't belong to the Human resource Department
which is affecting my performances. Moreover, lacking legal knowledge is making me
inefficient as a leader and it is becoming difficult for me to be transparent in front of the

workers and make them trust me easily. These are few weaknesses which I hold as
assistant site manager which are needed to be improved by me.
 OPPORTUNITIES
The opportunity available me as a assistant sales manager is of developing better legal
knowledge which will improve my leadership skill and allow me to be more transparent
in-front of my teammates as I can move further towards my career goals and becoming
the part of managerial council of the organization. Being assistant site manager is just a
beginning of my career and there are numerous opportunities becoming the site manager
for the steps in management position. These opportunities will only be beneficial to me if
I will improve my abilities and interpersonal skills which will improve my competencies
and work performances.
 THREATS
As a professional there are several different threats that come in my way in between my
future objectives and knowledge. While working in a company as a assistant site manager
the only threat that is present in front of me and my career opportunities is the
competitors that already exist in the entity or who exist externally but very potential. The
competitors can become a threat and a barrier in between my objectives of attaining a
higher managerial position in the employment organization (Leiber, Stensaker and
Harvey, 2018). These threats are becoming hurdles in between my personal and
professional growth as I am not able to perform with my utmost potentials as lacking
knowledge of HR management is making me lack transparency and which is not allowing
to develop efficient relations with team members and affecting my leadership strategies
as well.
According to the SWOT analysis conducted and identified strengths and opportunities
can be used for developing better abilities and behaviours and changing the weaknesses into my
strengths. My strengths can enable me to learn and develop better knowledge which can bring
better abilities and change my weaknesses into my powers and enhance my learnings
professionally and personally as well. Along with it the opportunities can be explored properly
by mitigating all the threats, which can result it me attaining my goals and reaching to
managerial position in my firm and passing through other stepping stones too. So a skill audit is
7

constructed and in continuation a personal development plan is constructed showing essential
steps to improve particular abilities and which I am professionally lacking.
SKILL AUDIT
SKILL/
KNOWLEDGE/
BEHAVIOUR
1 2 3 4 5
Effective
Communicatio
n Skills
*
Leadership Skills *
Performance
Management
Knowledge
*
Legal Knowledge *
Transparency and
Trustworthines
s Behaviour
*
Change and
Purpose
Oriented
*
(1 means least competent and 5 means most competent)
PERSONAL DEVELOPMENT PLAN (PDP)
SKILL/
KNOWLED
GE/
BEHAVIOU
R
DATE I
WILL
HAVE
THIS
COMPLE
I WILL
ACHIEVE
THIS BY:
WHAT
HAPPENIN
G NOW?
HOW WILL
I KNOW I
HAVE BEEN
SUCCESSFU
L?
PROGRES
S

TED BY:
Legal
Knowledge
At least 6-
8 Months
In order to
enhance my
legal
knowledge
about the
labour laws I
have to go
through the
company’s
policies that
are
developed for
the workers
and also
guidance
from the
Human
resource
Department
is required as
well
(Rimmer,
2018).
According to
the
requirement
for me to
develop and
improve my
legal
knowledge
currently I am
making use of
the company’s
journals that
are filled with
the knowledge
I require and
appropriate
information
about policies
and labour
laws. Also, I
am making
use of external
general
published
articles and
journals that
are related
with human
resource
In order to
identify my
success the
best way is to
take feedback
from my
superiors and
the Human
resource team
for knowing
my progress in
the similar
field.
According to
the
feedbacks
received
from my
superiors and
the HR
department
my legal
knowledge
has
improved
and I have
shown a
thorough
understandin
g of the
requirements
but I still
need to work
upon it for a
little bit of
time and in-
depth as well
for more
efficient
knowledge.
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management.
Leadership 7-10
Months
The
resources that
are available
to me and
enable me to
improve my
leadership
abilities are
the training
and
development
programs that
are provided
by the
company. As
well I can
make
effective use
of external
training
programmes
and seminars
which are
specifically
provided for
developing
better
leadership
abilities
amongst
According to
the trainings I
received now
I am
practising and
applying my
theoretical
knowledge in
the practical
scenarios
while dealing
with the
workers on
site.
The best way
to assess my
progress and
improvisation
in my
leadership
abilities is the
feedback that
I will be
taking from
my
teammates
and workers
to whom I am
leading.
The
leadership
abilities that
I was
developing
will be
judged by
the
feedbacks I
received
from my
teammates
and
subordinates
and
according to
them my
leadership
skills have
improved
and
improvised I
am currently
showing
progress
which as my
theoretical
knowledge is
not enough
but my

individuals. practical
application
of the
acquired
knowledge is
appropriate
which is
improving
my
leadership
ability.
Transparency
and
Trustworthin
ess
Approxima
tely 10
Months
Once I
develop
proper
leadership
skills and
legal
knowledge
will be easy
for me to
effectively
communicate
in front of
staff and
become
transparent to
them which
will increase
their trust in
me.
For doing so I
am taking
guidance of
my superiors
in
understanding
the people’s
behaviour and
knowing there
satisfaction
areas
(Lejeune,
Beausaert and
Raemdonck,
2018).
For knowing
my progress in
such aspect
the most
beneficial
source is my
superiors and
their
feedbacks on
my
performance
as a site
manager.
My superiors
and their
guidance is
the source is
useful for
my progress
and
according to
the
judgement
provided my
behaviour
and relation
with
transparency
and
trustworthine
ss have
improved but
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I still need to
work harder
for making it
better.
M1 Provide a detailed professional skills audit that demonstrates evidence of personal reflection
and evaluation.
The skill audit developed shows that I am an efficient listener and interact potentially
with my team as I have appropriate communication skills but my leadership skill are not
appropriate. I lack legal knowledge of HRM which is causing hindrances in my leadership styles
I adopt and affecting my performances. I am flexible and changes oriented which makes me
efficient to adopt to changes and mold my goals and plans accordingly for attaining my ultimate
aims. Therefore, overall I am a good site manager but require to develop my skills further
improve my abilities related to my human resource management which will allow me to reach to
higher managerial position in organisation.
TASK 2
P3. Analyse the differences between organisational and individual learning, training and
development.
DIFFERENCE BETWEEN ORGANISATIONAL AND INDIVIDUAL LEARNING
BASIS ORGANISATIONAL
LEARNING
INDIVIDUAL LEARNING
Meaning Organizational learning is a
process which is undertaken
by Balfour Beatty in order to
improve and revise itself over
the period of time by
improving and giving more
experience with the help of
the past knowledge and
capabilities. The past
Individual learning is more of
a professional oriented
process which is referred to
the steps and actions
undertaken for improvement
and evolution of a person's
behavior and their knowledge
(De Sanctis, Ordieres Meré
and Ciarapica, 2018).