Unit 35: Report on Developing Individuals, Teams and Organizations

This report delves into the crucial skills, knowledge, and behaviors necessary for Human Resource (HR) professionals, using the DCS group as a case study. It outlines essential competencies such as communication, decision-making, problem-solving, and leadership. The report includes a personal SWOT analysis to identify strengths and weaknesses, followed by a Professional Development Plan (PDP) designed for skill enhancement. The SWOT analysis highlights the author's experience and knowledge of HR legislation, while acknowledging weaknesses in leadership and potential threats from technological advancements. The PDP outlines specific actions to improve communication and leadership skills. The conclusion emphasizes the importance of these skills and the value of personal analysis and development planning for effective HR performance.

Developing Individuals,
Teams and Organizations

Table of Contents
INTRODUCTION...........................................................................................................................3
PART A...........................................................................................................................................3
TASK 1............................................................................................................................................3
P1) Skills, knowledge and behaviour required by HR professional within company................3
P2) Personal skills audit and a Professional development plan..................................................4
Reflection...................................................................................................................................6
CONCLUSION................................................................................................................................7
REFRENCES...................................................................................................................................8

INTRODUCTION
Human resource managers are the crucial part of an organisation who are responsible to
manage all work force within organisation in an efficient manner (Armstrong, 2016). In the
current report DCS group is taken into consideration that is as distributor of health and beauty
products within UK. The current report comprises a detailed portfolio that demonstrates various
skills, knowledge and attributes required by HR professionals to perform their role in an
effective manner. In addition, it includes a personal SWOT analysis, PDP plan for further
improvement and a reflective statement based on the given scenario.
PART A
TASK 1
P1) Skills, knowledge and behaviour required by HR professional within company
There are several skills, knowledge and attribute are required to present in HR managers
in order to perform their roles and responsibilities in better manner. These skills, capabilities are
given as under:
Communication Skills: It is a crucial skill for human resource managers as they are
required to interact with several internal as well as external parties on regular basis thus it is
essential to have better communication skills (Ritzman, 2016). It refers to a process to exchange
information between different individuals within organisation. In context of DCS group, it is
crucial for HR managers to have better communication skills so that they will be able to interact
with others in an efficient manner.
Decision making skills: Decision making skill is refers to take right decision within
predefined period of time. HR managers are required to take several decisions on regular basis
for the betterment of whole company. In context of DCS group, it is essential for managers to
have better decision making skill in order to manage human resources at work place effectively.
Problem solving: There are several constraints faced by an HR manager while
performing HR functions within company. For this, they are required to analyse the whole
situation in better manner and then take appropriate decision accordingly. Here, managers of
DCS group are responsible to solve numerous constraints, problems that arise at work place. It is
vital to maintain a positive environment within company where people can grow and prosper.

Leadership: It is analysed that in many situation HR are also required to act as a leader of
employees. They need to provide timely guidance, assistance to subordinates in order to alien
their efforts towards organisational growth and success (Poba-Nzaou, Uwizeyemungu and
Clarke, 2020) . In regards of DCS group, managers are required have effective leadership skills
so that they can provide right direction as well as guidance to work force that is crucial to attain
predefined goals and objectives.
Knowledge of compliances and laws: HR manager are also responsible to handle
grievances, disputes arises at work place. There are several laws such as employment protection,
equality have been formulated by higher authorities which need to abide by managers. In context
of DCS group managers are required to have proper knowledge about different legislations and
compliances to perform HR functions in an effective manner.
It is analysed that HR professionals play different roles in organisation that are essential
to manage work force effectively. To undertake these roles and responsibilities in effective
manner there are some skills, knowledge need to acquire by manager so that they can justify with
assigned position.
P2) Personal skills audit and a Professional development plan
Personal audit refers the assessment of the skills, expertise of an individual that is
essential for further improvement. It helps to know the strengths that distinguish an individual
form other along with the weak areas which need to be improved for personal enrichment. For
this purpose a detailed personal SWOT analysis has been undertaken that is mentioned as under:
Strengths Weaknesses
 I have certain year of experience in
similar filed which make me enable to
solve disputes, grievances arise within
organisation in an effective manner.
 Knowledge of different HR legislations
and compliance make me enable to deal
with legal constraints in better manner.
 Sometimes, I feel quite nervous to
interact with internal and external
parties of company.
 It is analyse that I am not good enough
in leading and guiding work force. I am
not able to motivate employees
effectively to attain organisational
goals and objectives.
Opportunity Threat

 I have an opportunity to undertake new
and innovative approaches of training
and development that will be helpful to
enhance in the productivity of human
resources at work place.
 There are several advance HR
softwares have been launched at market
place that will provide me an
opportunity to enhance my technical
skills. It will further help me to work in
an effective manner.
 Higher use of technology in the field of
HR is creating a threat for me as now
companies are more rely on software
and tools rather human resources.
 Change in existing compliances, rules
and regulations are also creating a
threat. Here, it is essential for me to get
familiar with recent amendments in
order to handle various legal constraints
that may arise at work place.
Professional development plan(PDP)
Target Action to achieve Evidence of
completion
Target date
Communication skills For this, I will be take
online classes in order
to improve this skill.
Here I will take
interact with more and
more people that will
further help me to
boost my confidence
level.
I will deliver
presentation in front of
my superiors as well
as subordinates. I will
also take feedback
from other person to
make further
improvements.
I am looking forward
to acquire this skill
within a time frame of
60 days.
Leadership skills I will take numerous
sessions of experts
who are experienced
and handling team
from several years.
For this, I will take
responsibility to
handle team during
upcoming projects. I
will assign task to
team members and
I have determined a
time period of 45 days
to develop effective
leadership skill.

also analyse their
performance on timely
basis.
Reflection
It is analysed that above mentioned skills, knowledge are essential to perform several
roles and responsibilities in the field of Human resource management. With the help of personal
SWOT analysis I get to know my own strengths and weaknesses that are essential to make
appropriate plans for further development. It helped me to analyse my own weakness and
prepare an approaches PDP plan to develop certain skills in stipulated period of time. These
capabilities will assist me in performing different HR functions in an effective manner that is
essential to enrich in professional career.

CONCLUSION
With above discussion, it is monitored that there are ample of skills, knowledge and
attributes are required to present in an HR managers in order to perform different roles
effectively. It can be concluded that a personal SWOT analysis is helpful to undertake a detailed
personal analysis. In addition, PDP plan is significant to develop certain skills within predefined
period of time.

REFRENCES
Books and Journals
Armstrong, M., 2016. Armstrong's handbook of management and leadership for HR: Developing
effective people skills for better leadership and management. Kogan Page Publishers.
Büyüközkan, G. and Ilıcak, Ö., 2019. Integrated SWOT analysis with multiple preference
relations. Kybernetes.
Hallal, K., HajjHussein, H. and Tlais, S., 2020. A Quick Shift from Classroom to Google
Classroom: SWOT Analysis. Journal of Chemical Education, 97(9), pp.2806-2809.
Kathirvelu, M., 2016. Design of Floor Plan based Optimized PDP Multiplier using Novel CMOS
CPL Hybrid Full Adder. Asian Journal of Research in Social Sciences and
Humanities, 6(9), pp.430-441.
Poba-Nzaou, P., Uwizeyemungu, S. and Clarke, C., 2020. Patterns underlying required HR and
IT competencies: a content and cluster analysis of advertisements of HR manager
positions. The International Journal of Human Resource Management, 31(16), pp.2065-
2088.
Ritzman, M.E., 2016. A phenomenon we can't ignore: Performance improvement interventions to
address workplace bullying. Performance Improvement, 55(1), pp.14-22.