Developing Individuals, Teams and Organisations Report

This report provides a comprehensive analysis of the role of an HR professional, focusing on the necessary knowledge, skills, and behaviors required for the role of an HR advisor within the context of Hightown Housing Association. It includes a personal skills audit to identify strengths and areas for development, along with a professional development plan. The report also explores the differences between organizational and individual learning, training, and development, emphasizing the need for continuous learning. Furthermore, it examines high-performance working (HPW) and its contribution to employee engagement and competitive advantage, along with an evaluation of different approaches to performance management and how they support a high-performance culture. The report concludes by summarizing key findings and providing references.

Developing Individuals Teams
and Organisations

Contents
Developing Individuals Teams and Organisations..........................................................................1
INTRODUCTION...........................................................................................................................3
PART 1............................................................................................................................................3
1) Appropriate knowledge, skill and behaviour required as a role of HR..............................3
2) Personal skill audit.............................................................................................................5
3) Difference between organisational and individual learning, training and development....7
4) Needs for continuous learning and professional development..........................................8
PART 2............................................................................................................................................9
1) Explanation about HPW and its contributes for employee engagement and competitive
advantage within a specific situation......................................................................................9
2) Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high-performance culture and commitment......................10
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13
.

INTRODUCTION
Individuals and teams are most crucial asset for organisation that leads management to
gain top position in market. Performance development or Developing Individuals Teams and
Organisations can be defined as an effective solution that leads organisation to overcome form
unproductive behaviour and job threating challenges which creates barrier to accomplish
organisation goals and objectives. This report is composed from point view of Hightown housing
association which is a charitable association that operates its business in UK. Its headquarter is
situated in Hemel Hempstead from where organisation monitor and manage more than 800 full
and part time employees for performing all functions in an accurate manner (Ahmed, 2018).
Moreover, the report highlights on appropriate skills, behaviour and knowledge required by HR
professional. Personal skills audit and professional development plan will also be covered in the
report. In the last, understanding of High performance working and its contribution in employee
engagement will be focused in report.
PART 1
1) Appropriate knowledge, skill and behaviour required as a role of HR
In present scenario, there are various task and operations performed by management that is
leading management to complete all work and operations to cover large market area. In order to
complete all functions within decided time period it is essential for organisation to recruit
required number of employees. So HR is responsible to manage all workforce of organisation
with using its skills, knowledge and behaviour that is required within an organisation to complete
all work in an appropriate manner through managing and controlling behaviour of employees.
Knowledge required by HR
Knowledge plays an important role for an individual as it helps to understand the
situation and then take appropriate action to complete the work as per existing conditions. Some
knowledge required by HR of Hightown housing is mention as follow:
 Personnel and human resources- The main role of HR is to recruit right individual
for right job position. So knowledge and principle related with procedures of
personnel requirement and personal information system must be required by
employees to complete work in proper manner (Cable, 2018).

 Administration and management- It is most complex challenge for organisation to
manage all of it’s workforce at a large level. So management knowledge must be
required by employees for completion of all work in an effective manner because it
helps to generate better coordination between individuals and resources of
organisation.
Skills required by HR
 Negotiation skill- The term negotiation skill refers to a method through which individual
settle difference within the organisation by generating positive agreement through
compromise management to avoid argument and dispute. In context of Hightown housing
both parties utilise negotiation skill for solving conflict.
 Communication skill- With right communication it is easy to influence more number of
individuals for purchasing Hightown housing areas in order to enhance organisational
sale. This also leads organisation to earn better amount of profits in an effective manner.
Moreover, management is focused for improving oral communication because most of
the times interaction take place with oral method.
 Employee relations- According to the skill of employee relation it is easy for hightown
housing HR to strive positive working environment in organisation (Calvard, 2018). The
main benefit of employee relations skills is that it helps to generate more satisfying work
environment for employees through solving conflicts or issue among all employees.
 Human resources information system- HR works as an intersection between employees
and employers which allows manager to manage between all activities and processes in
an effective manner. In present scenario, almost all operations are performed with help of
information system as it minimise challenge to perform all work with more efficiency
and in minimum time period.
 Performance management- Performance management is defined as an organisation that
involves large number of employees to improve effectiveness for accomplishing
organisational goals as per decided goals and objectives. Hightown housing association is
a charity organisation so it is mandatory for making performance management to manage
stability between employee’s expectation and customer needs.
Behaviour required by HR manager

 Transparency and trustworthiness- HR leader and manager who develop employees to
complete their work in an effective manner by playing role that confidante management
to overcome from issue that are present in organisation. Moreover, it also helps
employees for managing balance between professional and personal work.
 Purpose oriented- Leader or supervisor of top authorities must understand working
techniques and purpose of business to complete all work in an effective manner. In
context of HR purpose is explained to all employees through understanding their words
and action (De Lessio, 2019). From point view of Hightown HR management complete
its work by explaining its employees reason to complete their task on daily basis.
With the above mention skills, knowledge and behaviour it is easy for Hightown housing and HR
department to manage all employees behaviour and direct them towards accomplishment of
organisational goals and objectives in minimum time period. With use of provided information
that is to work as HR adviser demonstrate numerous key responsibilities are required to fulfil in
order to satisfy employees needs properly. By administration and management knowledge role
to complete work as per terms and conditions of absent and performance management is
complete (Gao, 2018). On other side, employee relations skill leads management to design
effective HR practices and strategy by understanding requirements of employees through
developing positive relations with all employees. In last, trustworthiness and transparency leads
organisation to develop and design an effective structure which coordinated between employees
and resources of organisation.
Difference between knowledge and skills.
The major difference between knowledge and skill required by individuals refers to
implement changes that are required for completion of work in an effective manner. According
to knowledge administration and management are important tools but it is different from skills
because negotiation skills help Hightown housing to manage work with involvement of
stakeholders. So KSB is differ for organisation that helps for generating difference within the
workforce and business.
2) Personal skill audit
With understand the job role of HR adviser it is identified that analysis of skills,
knowledge and behaviour leads to formulate a written document which undertakes all skills that
is required for dream job. In context of completing HR role skill audit is mention as follow:

Action 1 2 3 4 Gap
Communication
skill
- - 3 - To interact
with all
employees at
similar time.
Negotiation
skill
- 4 - - With previous
internship and
job training it
is easy to
manage work
by negotiating
with individual
to work in
effective
manner.
Employee
relations
- 4 - - By managing
better relations
with
employees
productivity of
operations is
increased.
Data handling 5 - - - Due to change
in software in
short intervals
it is complex to
gather and
collect data
appropriately.
Self-
management
- - - 2 Less
communication

skill generates
challenge so
with self-
management
individual
skills are
improved.
Transparency
and
trustworthiness
5 - - - The gap of low
performance is
fulfilled by
transparent
behaviour.
Purpose
oriented
- - - 1 Goals and
purpose are not
defined
properly so it
creates gap to
complete work
as per purpose.
With the above mentions skill audit of an individual for role HR adviser it is identified that there
are various task managed by HR for favour of employment policy and task (Harrison, 2018).
Information system and trustworthiness are most important skill to complete work in minimum
time period. Along with this purpose oriented and performance management generates
challenges as this skills are low that reduces complexity for employees to perform work.
Administration and management as well as employees relations relates with organisational goals
to complete all work in proper manner for motivating longer results to complete work properly.
Personal development plan
The term personal development planning refers to a process for establishing aims and
objectives that is used for achieving desired positions in a short, medium and long term career.
With this it is used to make assess current realities and knowledge in proper manner.

Development
objective
Priority Activities to be
performed
Resources Timeline Criteria for
success
Increase in
knowledge
Medium Seminars and
workshops
Training
material
2 month To implement
theoretical
knowledge in
practical
manner.
Adoption of
skills
High To learn
change model
Professional
guidance
1 month It is used for
make change in
organisation.
To work
towards
company
purpose
High Improve in
leadership
skills
Organised
leaders
2 month In this task are
monitored as per
company goals.
Develop
positive
environment
Low All projects
are divided
into groups.
Engagement
of
employees
3 month To check all
projects are
completed with
more
productivity.
3) Difference between organisational and individual learning, training and development
Organisation performs various task and operations with help of organisation teams and
individual. This all are managed by people through completing work as per task and projects
such as increase in product quality which leads to gain sustainability in market (Horrell, 2018).
From perspective of Hightown housing it is essential for management to analyse leading
employees to gain better position in market. The question which is raised due to changes in
differences is that employees are less skilled due to which desired and specific outcomes are not
accomplished by organisation. So to improve workforce skill motivation seminars are
implemented in Hightown housing and the reason to select this more workforce relate with low
level. So motivation improve morale of individual through monetary and non-monetary aspects.
With analysis of skills it is identified hightown housing must improve organisational

performance to complete all work as per desired locations that is improving work area and
support for organisation.
Difference between organisational learning and individual learning
Individual learning- The term individual learning refers to a process that involves
changes in knowledge and behaviour of a person. Agents and employees who are working as a
part time or full time job leads management to complete work as per new strategy for completing
all task in proper manner. Moreover, in context of individual learning management of hightown
housing implement two factor theory to motivates its employees for completion of each activity
in an organised manner.
Organisational learning- It refers to benefit that is showed by individuals and it occurs
among organisation to improve and develop positive culture for overcoming from conflicts that
generates challenges for organisation (Hubers, 2018). With the phase of organisational learning it
is identified that management must improve their work for completion about each task in decided
time period.
This is also analysed by management that training method for individual or organisation must be
different. In both of this section it is simple to understand that is impacting on response as per
management goals that are used for making required results. Example- individual learning is
leading organisation to manage all wok in minimum time period. On the other side,
organisational training is used by management for completion of management which is leading
management to improve that overall performance of teams. Moreover, to boost performance of
employees it is essential for management to engage all of them and then gain higher results to
lead better and longer results which is improving areas to manage seminars for improvement of
all.
4) Needs for continuous learning and professional development
Continue learning is explained as the process of learning new skill, knowledge and
methods within a constant manner. Further, continue learning is done with formal manner as well
as informal manner to accomplish goals in minimum time period. Professional development is
defined by organisation for improving work performance through generating specialised training
in a specific field. Formal education and advanced learning are methods of professional
development. In context of Hightown housing both continue learning and professional
developments are used by management to gain longer results through improving skills and

knowledge of engaged workforce with a formal approach. In the present scenario, all task and
operations which are performed by management must be completed to gain accurate and desired
results. It is leading business area for performing work as per consideration that enhance market
area by adopting new techniques. From perspective of Hightown Housing employees are facing
regular changes in organisation that generate challenges for completion of work in minimum
time period (Huffington, 2018). In context of management and operations this is used by
organisation to recognise and prepare all of their task as per current situations. So this is easy for
management to complete project as per current market strategy. Lewin’s change management
model is implemented by management which consists of three different steps that are unfreeze,
implement new learning and refreeze to implement changes in all departments. On the other side,
with implement of professional development plan it is recognise by management that completion
of work in organised manner is done by professional individuals to complete all work as per
present area by engaging professional individuals in organisation.
PART 2
1) Explanation about HPW and its contributes for employee engagement and competitive
advantage within a specific situation
HPW- High performance working can be defined as a central document that is used by
management to complete work as per deciding and focusing on boosting areas related with
economic activities and growth (Maduka, 2018). In simple terms HPW is defined as a general
approach that is used for managing organisation aims and stimulate them for engaging employee
for generating commitment in them to work with high performance.
Some practices of HPW working are:
 Employment security- All task and operations performed by management through
engaging right and effective employees. So by providing employment security practices it
is easy to gain desired outcomes. It benefits Hightown housing to enhance overall
productivity of business.
 Selective hiring- with implement of selective hiring it is easy for management to obtain
longer result such as to reduce employment turnover. For this Hightown housing selects
right and effective employees and recruits those individuals who are motivated to get job.

 Self-managed teams- According to the practice of self-managed team it is easy for
organisation to complete all work in an organised manner. So task and operations
generated right outcomes for organisation. It benefits hightown housing to complete all
work by reducing conflicts between teams (Gao, 2018).
HPW process consists different elements in there process to complete all work in managing and
leading employees for providing better results. The most challenging situation for completing
work is that the turnover of employees is generating regular complexity for employees to
complete work in proper manner. Therefore, it is mandatory for employees to engage more
individuals in order to deal with challenges that are generating issue to accomplish desired goals
in minimum time period. Some steps that are implemented by management of Hightown housing
to deal with situation of employees engagement as per engagement of HPW is mention as
follow:
 Planning and execution- According to the steps for planning it is identified that there are
some goals and objectives are defined by management. In this analysis it is also analysed
by management to outlined by employees for offering its work areas to complete its task
as per goal setting. Employee are management at time of taking decisions and in context
of competitive advantage low level staff engage in day to day operations. So they are able
to provide more competitive decisions for organisation.
 Monitoring- In this step performance management consultant different areas for
managing and completing work that helps to regulate all work by enhancing its as per
element that relates with tools and techniques of management (Meeus, 2018). In context
of different employee turnover situation this is used by management monitoring helps to
identify reasons due to which employees are leaving organisation in order to reduce issue
of employee’s turnover.
 Development and improvement- With understand of previous step reason are identified
for employee turnover. Now management recognise techniques which help to make
participation for individuals to complete all wok in proper manner. Thus, by improving
retain rate of skilled employees management easily able to gain competitive edge in
market.
 Periodic rating- at time of judgement it is identified that working for organisation
strength for management that provides better system to increase and enhance market area.

Along with this by outlining all activities management provides some aspects such as
absenteeism, employee relations etc. to complete work as analysis of current situation. It
results this is easy for management for formulation strategy that engage more employees
in organisation.
 Rewards and compensation- With last step of reward it is identified by management
that there are various task performed by management. This all helps in completion of
work for achieving more rewards. Reward is a monetary motivation factor so it engage
more number of employees for completion of work and in context of competitive
advantage all individuals perform work with more efficiency that enhance overall
productivity of management.
2) Evaluate different approaches to performance management and demonstrate with specific
examples how they can support high-performance culture and commitment
Definition- Performance management refers to an ongoing process which is used for
generating communication between supervisor and employee that take place for whole year. The
main motive to implement respective technique is to accomplish strategic objective within
minimum time period (Seymour, 2018). Some approaches of performance management are as
follow:
 Behavioural approach- Hightown housing limited implement behavioural approach of
performance management that rest on idea which provides right level of performance for
employees which is based on demonstration of employee behaviour. So it motivate all
engaged workforce to adopt similar behaviour.
 Comparative approach- The term comparative approach includes ranking of each
employee performance with respect of improving individual result. Moreover, employees
are also ranked from highest to lowest. This technique helps individuals of Hightown
housing to analyse potential and capable workforce.
 Management by objective- MBO refers to a performance management approach that is
used for making right balance between the objective of workforce and objective of
organisation. From perspective of Hightown housing management develop joint objective
and perform work according to feedback to improve overall performance.
Performance management is the process through which the business will get more ensure
about the various set of activities that is performed to gain higher achievements in the business