Developing Individuals, Teams, and Organisations: Apple Case Study

This report examines the development of individuals and teams within organizations, using Apple as a case study. It begins by outlining the knowledge, behavior, and skills required by HR professionals, followed by a personal skill audit and a professional development plan. The report then differentiates between individual and organizational learning, training, and development, analyzing continuous learning and professional development. Furthermore, it explores the contribution of High-Performance Work systems (HPW) to employee engagement and competitive advantage. Finally, the report discusses various approaches to performance management that support a high-performance culture and commitment within organizations. The document is available on Desklib, a platform offering a wide range of study resources for students.

Developing Individuals,
Teams and
Organisations

Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1 Knowledge, behaviour and skills required by HR professional........................................3
P2 Personal skill audit for developing professional development plan..................................5
Scenario 2.........................................................................................................................................9
Introduction to organisation...................................................................................................9
TASK 2............................................................................................................................................9
P3 Differences between individual and organisational learning, training & development....9
P4 Analyse of continue learning and professional development..........................................11
TASK 3..........................................................................................................................................13
P5 Contribution of HPW for employee engagement and competitive edge........................13
TASK 4..........................................................................................................................................15
P6 Approaches related with performance management to support high performance culture
and commitment...................................................................................................................15
CONCLUSION..............................................................................................................................18
REFERENCES..............................................................................................................................19

INTRODUCTION
Team and individual development within an organisation is most essential aspect that
leads organisation to achieve top position in market by improving productivity of organisational
operations. To develop skills, capability and performance of employee management organised
regular training classes for providing right direction to employees. This report is written from
point view of Apple it is an international brand that offer good quality electronic products,
computer software etc. Moreover, this report highlights on information related skills, knowledge,
behaviour that are required by HR professional (Bolman and Deal, 2017). Along with this skill
audit and performance development plan will be including in this report. Difference between
organisation & individual and their training and development with continue learning and
professional development is also focus in this report. In the last, it provides and explains
contribution of HPW in employee engagement and the approaches of performance management.
TASK 1
P1 Knowledge, behaviour and skills required by HR professional
HRM is defines as the process that consist of various activities which are performed by HR
manager to manage personnel and all workforce of organisation. The main concern of an
effective HR manager is to provide right direction to all employees which lead management to
achieve desired goals and objectives in minimum time period. There are various issue and
challenges are faced by management that relates with employees and its performance. Due to
obstacle related with employees organisation process is directly impacted. Therefore, to
overcome from such challenges it is essential for HR manager to learn and implement right skills
due to which it is easy for Apple to perform work as per their goals and objectives (Cetin,
Demirciftci and Bilgihan, 2016).
Knowledge
 Management- This is essential for HR manager to monitor and control all activities that
are related with workforce of organisation as it ensure that all task which are performed
by management will produce desired outcome. So the manager of Apple learn essential

skills such as communication, motivating of employees etc. to understand principle and
tactics related with human management. It result all task are performed within decided
time period. Moreover, management also helps to perform task with productive and
effective manner.
 Information technology- In the present scenario, all tasks which are performed by
management are done with help of information technology. This determines computer,
smart devices and laptop are most essential aspect for an individual because all project
and task are manage with help of information technology (Choi and Ruona, 2011). So it
is mandatory for Apple HR to learn information and technical skills to complete all work
in effective manner.
Skills
 Group and team work- HR manager perform their work by engaging large number of
individuals which work in team and group to complete organisational work. Along with
Apple corporations is performing their work at international level so management
formulate teams to complete all work in effective manner. Therefore, by learning team
skills it is easy for HR to generate better coordination among employees.
 Leadership skill- Leaders are most prominent part of an organisation that assist and
straight efforts of all employees to perform work in effective manner. The main
perspective of leadership skill is to guide and motivate workforce to accomplish
company objectives. In context of Apple HR manager adopt leadership skill for
enhancing morale of workforce to complete their task by utilising minimum resources.
Behaviour
 Self- motivated- The most important tool to achieve more success in organisation and
market is to perform all work with self-motivation. This refers that self-motivation must
be included in all operations and functions so that strategy for organisation are
formulated within right manner. It also refers that when HR of Apple is motivated than it
is easy for management to encourage other individuals for completing their work in
effective manner (De Mauro and et. al., 2018).
 Overcoming from problems- This is essential for HR manager to implement right
capabilities in organisation. It results it is easy for management for completing task by
overcoming from challenges that impacts on company operations. Apple is recognises as

an international brand so it is mandatory for management to perform all task with reputed
manner. So HR manager also concern that company develop positive environment in
organisation.
P2 Personal skill audit for developing professional development plan
Development is most essential part for organisation because there are various changes are
implemented in organisational goals and objectives. So with CPD continuing professional
development which is consider to track and document all skills, knowledge and experience
which is gained by management on formal and informal basis (Earley and Porritt, 2014). In
simple terms CPD is a record of what an individual experience, study and implement.
CPD ensures that organisation must maintain all those skills that demonstrate organisation
as a professional service for its customers. It also ensures that organisation must implement skills
and knowledge that is relevant and updated in order to work as per new possibilities that
implement skills as per date. Sales assistant manager perform and play significant role to ensure
accomplishment for gaining long term profits . Multi-national, retail and wholesale company also
offering good and international brands to perform work as per sales practices in effective
manner. This is also analysis by the company for generating more results that enhances to
communicate with customers through generating positive image and forming up perception for
particular persons . As the assistant manager for an organisation it is easy for management to
enhance future sales that is leading company to earn more amounts of profits. This also refers
that there are various task to communicate with customers for particular reason. As the assistant
manager company perform its work to gain direct support as per plans and strategies that is used
to gain anticipation in external environment for gain advantage against rival companies. But in
context of continue development plan it is essential to learn and adopt new skills through which
all work is performed as per current market conditions. Along with this assistant manager also
evaluate development of personal audit that is used to formulate strategies that leads company to
overcome form weak points (Eaton, Roberts and Turner, 2015).
Personal skill audit- This work as a process for recording and analysing skills for an
individual that determines strength as well as weakness by which individual must identify those
aspects which are for continue development. Some tables also show personal skill audit for
assistant manager of company and international brands.
Skills Personal audit questionnaire 1 2 3 4 5

Management To manage the time in effective manner *
Computer Good to perform task as per time *
Microsoft office and its use *
Microsoft windows and use of it *
Communication Verbal communication *
Written communication *
Presentation in front of people *
Non-verbal communication *
Leadership To come up with creative ideas and
suggestion
*
Good making people to follow *
Inspiring of people *
Teamwork Good to work with people *
Receive and send of ideas *
To participate in teamwork *
Problem solving Good to come up with solution and
problem
*
To handle situations *
Self-motivate Open-minded and positive *
Good to take initiative *
Cheerful and helpful *
Guidance
1- Bad, 2- Not bad, 3- Average, 4- Good, 5-Excellent
The above table represent that there are various skills and its audit to complete all work with
colleagues that rate with skills and capability on scale as per 5. This is also used to determine
strength and weakness to perform work as per skills of individuals. With following tables SWOT
analysis is implemented as per skill audit (Garg, 2014).
Strength Weakness
 I am good to manage time and  My verbal communication is not good
so it is difficult to being more

performing task as per decided time.
 Written communication is good so it is
good to write mail for any subordinates
as per roles and responsibilities.
 With managing team and providing
better ideas to work effectively in
groups.
presentable in front of people.
 Leadership skills are average so it is
used to inspire people and let them
know to perform work as per creative
ideas.
 My computer skill is not good to
understand and work as per operate
office.
Opportunity Threats
 With self-motivating and capability it is
easy to perform work as per good basis.
Along with this to perform all task in
effective manner.
 I am good to work in better that
generates opportunity for completing
work in large projects.
 Technical and computer skills are low
so it impact as per quality of work that
increases issue and error.
 Due to ineffective verbal
communication there are various threat
for performing work as per operations
as it is used to convey message and
work to increase it efficiency.
For overcoming all work as per weakness company decides to produce personal development
plan that helps to formulate strategies as per skills and capabilities.
Personal development plan
Area for
development
Date on
which
skills are
learned
How to learn
skills
Current
situation
How to
monitor
success
Progress
Computer 10-01-
2020 to
05-02-
2020
To improve
my knowledge
related with
Microsoft
office and
window by
taking online
Through
reading books
it is easy to
work and
implement all
task in work.
With more
success
related with
efforts senior
and superior
provide
guidance to
According to
help of
current skill it
is easy for me
to formulate
better
progress and

classes. perform all
task
properly.
employee
performance.
Communication 15-01-
2020 to
30-01-
2020
To improve
my verbal
communication
by deciding
and studying
seminar to
participate in
effective
manner.
By attending
all seminars
that are learned
through
communicating
with groups
and team
members.
With more
success and
to check
performance
I started to
give right
and effective
presentation.
By improving
this I deliver
all my
presentation
with right
message and
crucial
information
to perform
task in
effective
manner.
Reflective statement
Name Description
Reflect to select particular job role The role which is selected by me is assistant
sales manager. As my communication and team
work is above average so it help to work
effectively such as conveyance people to buy
products.
Most challenging part of job role Most complex part for the job role is managing
conflicts that arise while achieving similar
goals. as each individual adopt another method
to complete task.
Reason what is most challenging to work as
per personal skills audit
One of the most challenging task that I found
to work as per skill audit relates with
improving communication skill. It is because
of language barrier so it take time to improve

communication skills.
Journey that address to work as per
developmental needs with ways to solve them
My concern is to gain the position of marketing
manager within upcoming years. So to get this
position i perform work for as per skills that
enhance performance and make me capable to
complete task appropriately.
Scenario 2
Introduction to organisation
Apple is the multi-national organisation that operates business and offers all products as
well as services among all over the world. This also deals to offer product which is related with
consumers and offer products in online services, electronics as well as computer software that is
used to work according to technical organisation. Apple performs work among global market as
it is consider to gain top position in technology field. But there are various challenges from local
market are also faced by management (Hohenstein, Feisel and Hartmann, 2014). Example- local
player offer products at low prices due to which sale of products is directly impacted. Innovation
is one of the most effective tools that is implemented by Apple to cover more market area and
competitive edge in market.
TASK 2
P3 Differences between individual and organisational learning, training & development
This is mandatory for all organisations to operate their business effectively in market so
with proper individual and team performance it is easy for management of Apple to organise all
programs in sequential and proper manner.
Learning:- It is characterized as the way toward picking up and building up the present
aptitudes, conduct and information on workers either by rehearsing or encountering a few
circumstances (Goffee and Scase, 2015). So as to upgrading the nature of activities and
achievement of destinations it is vital for Apple Inc. to mastermind preparing and improvement
meetings for the workers with the goal that abilities of representatives can be upgraded (Hurrell,
2016). There are fundamentally two kind of learning for example individual and authoritative
learning:

Organisational learning Individual learning
 Organisational learning focuses more
on developing skills and knowledge
that is learned by more number of
individuals. While implementing
modification in Apple Inc. it is essential
for all other employees to adopt
changes for performing work in
effective manner.
 Organisational learning is a task
oriented function that requires support
to accomplish organisational goals and
capabilities by improving skill of
employees.
 Apple implements various learning
programs and session to perform work
with expert that leads company to
overcome from future challenges.
 Individual learning put more emphasis
towards developing capability and skills
of a specific individual to perform their
work with effective manner. In context
of Apple organisation is more focused
to aware employees about specific job
role.
 The aspects of learning related with
individuals are more career oriented
that enhances skill to perform all work
effectively within future to earn more
profits.
 Apple organise various learning
programs that leads to perform work
with new employees for managing right
induction programs in organisation that
helps new employees to become
familiar with organisation.
Training and development- Training is consider to implements a set of activities that are
performed to direct and escort employees regarding particular action (Jackson, 2016). Training is
defined as the educational program that consists to improve knowledge and enhance skill of
workforce for leading organisation to accomplish company objectives and goals. Difference
between training and development is as follow:
Training Development
 Training is considers as a learning
process that enhances skills,
capabilities and competencies to
perform a specific task.
 This is a short term learning process.
 It work as the educational process that
help company to perform operations
and improve their overall growth.
 Development is a constant and on-
going process which performs work for

 Training is more concerned to increase
skills for a particular job by improving
efficiency of employees.
a longer period.
 The process of development relates
with theory and practical concepts so it
is a constant process to learn skill.
P4 Analyse of continue learning and professional development
Continue learning work as the continuous expansion for an increasing the capability of
individuals for enhancing knowledge base through responding constantly on changing
environment of organisation. This is consider as one of the most crucial practice to gain more
success by developing for increasing more competencies that leads company to gain competitive
advantage against rival organisation (Jackson, 2017). Apple also put more emphasis for
developing positive environment that leads employees to increase operations and productivity of
organisation. It also results company perform work to increase knowledge of workforce.
Professional development works as an effective process that increases the workforce and
employee capability to work through arranging professional development at organisational
premises. There are various development programs are implemented by Apple that enhances
morale of employees to perform work in better way. Along with this by skilled and competent
workforce it is easy for management to achieve organisational goals in specified time period.
This also supports to develop competitive edge in market by understanding external environment
to improve business practices.
Both aspects continue learning and professional development are consider as crucial
function for organisation which support Apple to gain competitive advantage in market. It also
helps Apple to develop and implement better skills and knowledge among employees.
Requirement for constant learning and professional development is as follow:
Implement of existing knowledge- Apple is performing their in global environment that
is too dynamic as regular changes are seen in environment. So to manage all work and operations
management implement frequent technology aspects that is used to convert procedure and
perform of all operations within effective manner. Along with this continuous professional
development program also help company to work in effective manner by performing work with
update knowledge.
To gain competitive edge- With learning and development programs an employee is able
to gain support and enhance skills of employees. So by providing right training it is for engage

workers to perform all tasks with use of minimum resources and in minimum time period
(Landsberg, 2015). it also refers that employees efforts are directly relates with development of
organisation.
Enhancement of skills- Skills, capabilities and experience of an employee perform an
important role in work productivity of organisation. Apple is more concerned to improve skills
of their employees by performing task on constant basis. In this employees must focus to guide
efforts towards working of all tasks according to organisational goals and objectives (Lester,
2014). This also leads Apple to overcome from upcoming challenges.
Learning cycle- With right and effective learning theory employees are able to improve there
work performance. So Kolb theory of learning is implement by management of Apple essential
points related with learning is mention as follow:
Experiential learning cycle and theories are implemented that relates with four different
stages and implement bases which are mention as follow:
1. Diverging- This kind of learning style look to all things with new and different
perspective. Most of these individuals prefer watching rather than doing task and
operations. Apple is completing its task and objective with diverging stage as it leads
individual to work with open-mind and better imagination that leads to work with more
creativity.
2. Assimilating- People who adopts this type of learning style want to perform their work
with relevant, clear and meaningful information. So management of Apple implement
analytical model that relates with operations and functions of organisation. It results this
is easy for organisation to clear concept and interest of individuals.
3. Converging- The converging types of learners are focused to solve problems that are
faced by organisation by implementing practical changes in operations (Macdonald,
Burke and Stewart, 2017). Technical task, new ideas and to perform work with new ideas
leads individual to implement experiment in existing work of organisation.
4. Accommodating- Learners who adopt accommodate style prefer to perform work with
practical basis. Along with this learners are more attracted towards new challenges that
solve problems of on individual and organisation in minimum period. Apple consider to
work with accommodating for technical individuals as it enhances their work
performance to unique and innovative methods.