Report: Developing Individuals, Teams and Organisations - HR Role

This report examines the development of individuals, teams, and organizations, focusing on the role of HR professionals. It begins with an evaluation of the knowledge, skills, and behaviors required for HR advisors, using Hightown Housing Association as a case study. The report includes a personal skills audit to identify strengths and weaknesses, followed by a development plan to address skill gaps. It then explores the differences between organizational and individual learning, and the distinctions between training and development. The report emphasizes the need for continuous learning and professional development to drive sustainable business performance. The report covers the importance of inclusive learning and development cultures and concludes with a discussion on how to foster these within an organization. The report provides a comprehensive overview of HR practices and their impact on organizational success.

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
P1. Evaluation of knowledge, skills along with behavior that are required within HR
professional..................................................................................................................................1
P2 Personal skills audit to identify appropriate knowledge , skills and behaviors for developing
a plan of given job role................................................................................................................3
TASK 2............................................................................................................................................4
P3 Difference between organizational and individual learning in training and development.....4
P4 Need for continuous learning and professional development to drive sustainable business
performance.................................................................................................................................6
TASK 3 and TASK 4.......................................................................................................................8
......................................................................................................................................................8
REFERENCES..............................................................................................................................17

INTRODUCTION
Development is said to procedure which results in specified advancement of growth. In
other words, the term development is generally used for describing new ideas that constitutes
new stages under changing conditions (Chaskalson, 2011). Distinct development programs are
devised to improve knowledge, potentialities, capabilities, skills together with competence
within workforce in relevance with specific task or activity. For gaining understanding about the
concept, Hightown Housing Association is selected. It is a charitable housing association that
operates its workings at distinct counties of England such as Hertfordshire, Buckinghamshire,
Berkshire as well as Bedfordshire so to help people by providing support and care. The company
employs 900 staff members to manage almost 6500 homes in cities of Watford, Hertsmere,
Decorum, Aylesbury vale and St Albans. The report includes information about professional
knowledge, skills as well as behaviour required by HR professionals, personal skill audit,
differences among organizational along with individual learning, development with training,
need of continuous learning as well as professional development so to drive sustainable
performance.
TASK 1
P1. Evaluation of knowledge, skills along with behavior that are required within HR
professional.
Now a days, HR professionals have more responsibilities towards sourcing, screening,
interviewing as well as hiring people. These professionals also manage payrolls, training
programmes, risks, appraisals and employee relations. In context to Hightown Housing
Association, HR advisor plays important role of planning, guides and control all administrative
related functions of the entity. The required knowledge, attribute and skills for carry forwarding
Role of HR Advisor are as discussed:
Knowledge is said to awareness together with understanding of specific subject as well as
topic. The term is linked with acknowledgement capacity. Some of the essential required
knowledge within role of HR advisor of chosen institution are Legislative knowledge and
management knowledge. Legislative knowledge: For the HR Adviser, it is necessary to have
accurate knowledge of laws otherwise handling common problems within businesses will
become critical (Drury, Conboy and Power, 2012). Knowledge about legislation determines that
1

all the organizational operations are performed in legal together with ethical manner.
Implementation of laws including Minimum Wages act, Fair Labour Standard Act, Patient
Protection together with Affordable Care Act and social Security Act so to assist others to keep
employees motivated and maintaining healthy relationships at workplace. Management
knowledge: In context to HR advisor, it is crucial to have adequate knowledge about practices of
management together with administration. Other than this, they should have knowledge about
relevant HR procedures, practices and policies. The advisors of selected association must be
aware of responsibilities and duties of all managers in the company.
Skills are the abilities which are acquired through sustained, deliberate as well as
systematic efforts so that complex tasks are executed in smooth manner (Required skills within
HR advisor. 2019). the skills that are important for the role of HR adviser are administrative skill
and communication skills. Administrative skills: These skills help advisors to accomplish
operations associated with managing business. These skills are must within HR advisors as to
keep procedures of business running in smooth aspects. Professionals of Hightown Housing
Association must have administrative skills so that they can adept technology, plan strategies,
manage time and properly anticipate needs of employees. Communication skills:
Communication all the decisions to all staff members in clear manner is also very necessary
(Landsberg, 2015). Hr adviser are required to communicate more so that they can deal with
organizational individuals and listen their issues either for workings or any other. Effective
communication skill is must for professionals of chosen institution so that they can clearly
communicate information between employees and top managers.
Attributes are key characteristics which are ascribed to someone. At same time,
behaviours are mannerisms made within individuals when they come in interaction with
surroundings. Some of the behavioural attributes required of the role of HR adviser are
collaborative and influencer. Collaborative: When HR advisors caters valuable advices that
encourages others to perform workings with other group members they collaborate capabilities
addition to strengths by neglecting weaknesses just to reach set objectives. Hightown Housing
Association professionals collaborate competencies and strengths of personnels by building
consensus among members to move ahead towards attaining goals. Influencer: Influencing
results in encouraging others to work that they hate. HR adviser should understand the situations
and then advice policies that leads to influencing staff members so that they work to acquire
2

goals. The professionals of chosen firm must posses influencer attribute which can cultivate
consistency to work and reliability among staff members so that they can build trust, listen other
and focus on collective actions.
According to the above discussion, it is summarised that the required knowledge for the
role of HR advisor are of legislative knowledge as well as management knowledge so that they
can remain updates with various Laws fro ensuring that management is executing activities as
per the compliances or statutory requirements on the basis of Employment Tribunal outcomes
along with Employment Law. In addition, skills required for HR adviser role at Hightown
Housing association are communication skills along with administrative skills fr the purpose of
reviewing, developing as well as communicating all the policies and procedures for ensuring that
all the workings are performed as per values and practices of the association. Furthermore,
attributes for HR adviser role are influencer and collaborative as to collaborate working of all
staff members through neglecting the issues towards goal achievement and influence them by
solving all their grievances. All these KSAs are required within HR adviser so to gauge the
knowledge, skills with abilities with the particular job.
P2 Personal skills audit to identify appropriate knowledge , skills and behaviours for developing
a plan of given job role
Skill audit is said to series of steps to measure as well as record skills of a person or group
members. It is considered as essential tool for identifying strengths together with developing
them so to develop future. Using skill audit tool, individuals or entities recognises key areas for
development so to develop capabilities or abilities within them. HR Advisors performing actions
in entities such as Hightown Housing Association conducts skill audit for determining, recording
together with measuring skills within them. It is crucial for human resource advisors to conduct
their personal skill audit for evaluating personal skills within them. Hence, skill audit for
designation of HR advisor is as elaborated:
Skills, knowledge and attributes Very good Good Adequate Limited
Administrative skills ✓
Communication Skills ✓
Management knowledge ✓
Legislative knowledge ✓
3

Collaborate ✓
Influencer ✓
From the above audit, it can be said that the among all the required knowledge as well as
skills within HR Advisor, the strengths are administrative skills, legislative knowledge,
collaborative attribute and influencer attribute which helps in enhancing their efficiency level to
huge heights. Administrative skills are very good as HR Adviser have worked in best manner in
its part job. Further, legislative knowledge is good as the HR adviser have worked on
implemented many laws at workplace.
From the analysis of skill audit, management knowledge as well as communication skills are
weaknesses of HR Advisor of the entity that brings negative impacts on professionals as they
fails to frame effective policies as per the recruitment and other aspects that decreases business
productivity (Moxen and Strachan, 2017). Communication skill is adequate as HR adviser did
not interacted with much people at the job they have performed in past which restricted their
interactions with others. Management knowledge is also limited as HR adviser lacks knowledge
about various administrative practices. For overcoming weaknesses, personal development plan
is as stated:
Development
objective
Priority Activities to be
undertaken
Resources Time
Line
Success
Criteria
To improve
communication
skills
High Expressing thoughts
with others, making
communication
priority, engaging
with listeners,
building interactions
with personnel.
Attending
presentations as
well as meetings,
discussions with
stakeholders,
participation in
debates and making
communication
performance
agreements.
2 months By
evaluating
activities
and asking
superiors to
monitor the
performanc
e.
4

To enhance
management
knowledge
High Understanding way
of workings of other
professionals, using
theoretical as well as
empirical literature,
reading human
resource books and
capturing knowledge
via information
technology.
Evaluating
performance,
completing work
assignments,
acquisition of
knowledge related
to management
practices.
3 months Monitoring
activities
and making
plans for
other
working
practice.
As per above skill audit and development plan, I as HR advisor have to develop my
management knowledge and communication skills so to meet the needs of working effectively.
From the description, I have evaluated that the main skill that is required is communication skill
and I have limited communication skill which I will improve through making communication on
priority as well as through other resources. Same is with management knowledge knowledge
which will be improved through observations of other workings and capturing information from
information technology.
TASK 2
Inclusive learning and development culture
Inclusive learning as well as developing favourable culture are important for sustaining business
performance. This paper covers topics such as organisational learning, individual learning,
training and development.
Organisational learning is said to processes of generating, retaining addition to
transferring knowledge within business concern for long duration succession (Organisational
learning. 2019). It is ongoing processes which enhances collective ability for accepting and
responding various changes. In context to Hightown Housing Association, organisational
learning determines ongoing improvements as well as adapting numerous changes to grow the
enterprise.
Individual learning is said to procedures including changes in individual knowledge so
5

that new things are acquired to accomplish workings in innovative aspects (Individual learning.
2019). It fosters social inclusions through countering alienation, provides differentiated tasks,
increases confidence as well as motivation level of employees. When individual personnel of
selected entity wants to enhance their knowledge or skill then the best practice is named to
individual learning which improves current knowledge and translate into new one.
Analysis of difference among organisational learning as well as individual learning:
Basis of
differentiation
Individual learning Organisational learning
Definition Individual learning is defined as
method of teaching wherein
instructional technology, pace of
learning along with content are
based on interest of an individual.
Organisational learning is defined to
technique that include building,
keeping and sharing knowledge
within group of people available at
organisation.
Focus Individual learning focuses towards
learning abilities of single person.
Organisational learning focuses on
group of people in order to enhance as
well as increase knowledge within
Hightown Housing Association
(Parmenter, 2015).
Time
frequency
It is continuous learning method
that improves employee’s
knowledge as and when required.
It is conducted as per set time table
decided by management team of the
entity so that they can develop
knowledge of all employees at once.
Training is said to a program which is organised for developing skills, competencies and
knowledge within employees according to the job requirements where as Development is termed
as organised activity wherein organisational manpower learns new things for achieving career
growth (Whittington, 2016).
Difference among training and development:
Differentiation basis Training Development
Emphasis Training emphasis on
activities that revolves around
Development emphasis on
activities those are futuristic.
6

present needs.
Objective Training is provided with
objective to improve work
performances of existing
manpower (Zedeck, 2011).
The objective behind
development is to prepare
manpower for future hurdles
or challenges within same
entity.
By following various practices, an inclusive learning as well as development culture will be
created within Hightown Housing. First practice is analysing needs of learning environment
where managers will play role of promoting fairness along with diversity to understand learning
needs. In next practice, expectations of employees will be analysed by managers and accordingly
learning and development culture programs will be framed. Further, managers will create
supportive peer culture when they will empower manpower to trust as well as respect others.
Next, all the inclusive learning programs will implemented and managers will encourage all
manpower to participate and encourage success. Inclusive learning plans are goal setting
activities that helps employees to feel ownership of learning. Through all these activities
managers of Hightown Housing will create a positive inclusive learning as well as development
culture that will show favourable outcomes in working of manpower.
Need for continuous learning and professional development to drive sustainable business
performance
Continuous learning is all about learning new knowledge on continuous basis. It
comprises self initiatives along with taking on challenges. In other words, it is related to constant
expansion of skill sets by learning as well as increasing knowledge. All business concerns
requires continuous learning as they drives sustainable performances through enhancing
particular skill sets and knowledge. It focuses towards expanding the needs of manpower so that
they can enhance knowledge base for responding technological advances along with other
developments in specific field. Need of continuous learning at Hightown Housing Association
are to prepare unexpected and sparking new ideas. Preparing for unexpected: Continuous
learning is required at selected entity so that employees adapt unexpected changes and
performing activities in same manner as performed earlier results in achieving set targets without
any hurdles (Tosi and Pilati, 2011). It also boost motivational level of an individual to find new
7

ways by remaining within comfort zone and availing new opportunities so that they can drive
sustainable performance of business. In addition, Sparking new ideas: Ongoing learning helps in
acquiring new skills within individuals so that they can unveil new opportunities. The concept is
needed at selected entity so that manpower sparkle new ideas and finds innovative solutions for
critical problems which drives sustainability of performances.
Professional development: It is stated to technique of improving as well as increasing
capabilities of organisational professionals by accessing training opportunities at workplace.
Objective behind such development is to keep professional authorities up to date with emerging
trends and helping them to develop new skills so that they achieve advancements in their field.
The importance of continuous professional development at workplaces of Hightown Housing
Association are to influence, learning and increasing innovation. In context to Increasing
innovation, When professional development activities are provided to authorities of selected
association it resulted in encouraging creativity. It also increases innovation for new systems and
strategies that drives business performance to sustain success for long durations. In relevance
with Influencing and leading, Professional development helps in learning knowledge and
gaining confidence along with credibility that improves ability for influencing addition to leading
others towards the path of meaningful contributions to attain targets that drives sustainability of
organisational performances (West, 2014).
Kolb’s learning cycle model is one of the well known learning cycle framework that was
introduced by David Kolb in 1984 (Learning cycle. 2019). It includes following stages such as
Concrete Experiencing stage: Herein, new experience is encountered as well as reinterpretation
of current experience is done. In relevance to Hightown Housing Association, the concrete
experiences are directly associated with overall expertise. Next is Reflective observation that
occurs after identifying new experience and is impacted by learned ideologies as well as
preconceived notations. It is crucial of managers of chosen association to consistently reflect on
the experiences addition to adjust their approaches for resolving challenges so that critical
decisions can be framed. Further, Abstract conceptualization whose reflection gives birth to
new innovative idea addition to involve modification in existing concepts. At last, Active
experimentation stage that involves steps to test current ideas through building new experiences.
The managers of Hightown Housing implement various ideas to their surroundings for analysing
what is happening.
8

9

TASK 3 and TASK 4
10