This report focuses on Human Resource Management (HRM) within Hamleys, a retail organization, emphasizing the critical roles of HR professionals in enhancing workforce potential and skills. It covers essential knowledge, skills, and behaviors required by HR professionals, including problem-solving, decision-making, and analytical skills. A personal skills audit plan using SWOT analysis is presented, along with a professional development plan to address weaknesses and leverage strengths. The report also discusses the differences between organizational and individual learning, the need for continuous professional development, and the contribution of High-Performance Work (HPW) to employee engagement and competitive advantage. It assesses various performance management methods and their support for a high-performance culture. The document concludes by synthesizing knowledge on HPW adoption to increase employee involvement, commitment, and competitive advantage. Desklib offers this assignment and many others to help students excel.