CECOS College: Unit 35 - Developing Individuals, Teams & Organisations

This report provides a comprehensive analysis of developing individuals, teams, and organizations, focusing on the knowledge, skills, and behaviors required by HR professionals. It includes a personal development plan, a discussion on the differences between organizational and individual learning, and the importance of continuous learning for sustainable business performance. The report also examines the benefits of High-Performance Work practices (HPW) and their contribution to employee engagement and competitive advantage. Different approaches to performance management are explored and evaluated, with practical examples from Amcor plc, illustrating the application of these concepts in a real-world setting. The document emphasizes the role of HR in fostering a culture of continuous improvement and achieving organizational goals through effective employee development and engagement strategies, providing valuable insights for students and professionals in the field.

Developing Individuals, Teams and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
P1.....................................................................................................................................................3
Professional knowledge,skills and behaviour required by HR .................................................3
P2 ....................................................................................................................................................4
Personal development plan ........................................................................................................4
M1....................................................................................................................................................6
Personal reflection and evaluation.............................................................................................6
P3.....................................................................................................................................................7
Difference between organizational and individual learning......................................................7
P4 ....................................................................................................................................................8
Need for continuous learning to drive sustainable business performance..................................8
M2..................................................................................................................................................10
Importance of implementing continuous professional development........................................10
P5 ..................................................................................................................................................11
HPW contributes to employee engagement and competitive advantage..................................11
M3..................................................................................................................................................12
Benefits of applying HPW in organisation...............................................................................12
P6...................................................................................................................................................12
Different approaches to performance management..................................................................12
M4..................................................................................................................................................14
Evaluate the different approaches.............................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Developing individual’s teams and organisations is important for every organisation to
improve productivity and generate more profit. It helps in analysing employee knowledge, skills
and behaviours which is required by HR professionals (Collins, 2021). It also helps in
determining factors to be considered when implementing and evaluating learning. In this report
professional knowledge, skills and behaviours that are required by HR professional are described
and personal development plan is prepared. Difference between organisational and individual
learning, training and development is discussed. Need for continuous learning and professional
development to drive sustainable business performance, benefits of HPW and its contribution to
employee engagement (Bailey and et.al., 2018) .
P1
Professional knowledge, skills and behaviour required by HR
HR plays an important role in every company as it helps in recruiting and selecting
appropriate candidate for the organisation, provides training to new employees and development
of existing workers who are not performing well. They also manages day to day activities and
decide payroll of every employee working in the company. It is the responsibility of human
resource manager to interact with other departments and ensure that all employees are focusing
on achieving goals and objectives of the company (Bombiak and Marciniuk-Kluska, 2018).
In Amcor plc managers are managing day to day activities of the company and
interacting with other departments for the smooth running of firm. To enhance knowledge of
employees training is provided so that they can work effectively and efficiently. They maintain
employee record, analyse performance of individual worker and according to that they give
incentives and benefits which helps in motivating and boosting morale of employees.
Skills required by HR professional
There are many skills that a HR manager should have are, communication skills,
administrative skills, knowledge of human resource management, proactivity, advising,
coaching, and knowledge of HRIS, recruitment and selection. Managers should behave properly
with all employees and maintain good relation with customers. They also solve problems among
employees, appraise performance of workers to boost their morale. Incentives and bonuses are
decided by HR manager according to the work done by employees (Analoui, 2017).

In Amcor plc HR department is responsible for recruiting and selecting best candidate for
the company and provides training to new employees. All the managers are having skills and
manage all the activities properly.
Skills –
 Communication skill- it is one of the most often skilled in HR professionals.
Communication help for human resource manager to establish a good communication or
interaction with staff members. This type of skill plays important role in organisation
which influence staff members to perform suitable tasks in proper manner.
 Proactivity- it is also consider as important skill for HR professionals to use their own
ability for handling the complex business performance. This skill is something that needs
to establish a connection between employer and employee. it is helping to resolve any
kind of problem or issues.
 Analytical driven and goal oriented- it is one of the most important skills related to data
driven as working and analytics have emerged with rapidly in business growth or
development. Therefore, it push the different staff members in department to make a
better decision.
Behaviour of HR
Human resource manager maintains good relation with customers and employees. They deal
with behaviour of individual and different groups in the organisation. They investigates the
effectiveness of company's performance and make changes to gain competitive advantage. The
main aim of HR manager is to achieve goals and objectives of Amcor plc. They make new
policies and procedures for the benefit of employees and satisfy them.
It is necessary to enhance employee knowledge by giving them training so that they can work
efficiently and this will improve overall productivity of company. In Amcor plc managers are
talking with employees politely, appraise good performances and punishments are given to
employees who are not working properly (Peerzadah, Mufti and Nazir, 2018)

P2
Personal development plan
Skills Goals that need
to be achieved
Activities that
need to be
undertaken
Resources Time Criteria for
success
Team
management
skills
I want to
improve my
teamwork
skills
I need to work
more in groups
or team so that I
can improve my
teamwork skill.
I will take help
from you tube
and learn new
things.
Within
6
months
If I develop
teamwork
skills it will
help me in
future as HR
manager has to
work in team
and make
others
understand hoe
to manage
time.
Analytical Skill I want to
improve my
analytical
skills
To improve my
analytical skill I
will learn new
things and try to
solve problems.
I will improve
my skills
because it is one
of the important
skill that is
required by
companies. An
HR manager
should have the
To improve
my analytical
skill I will read
more books
and enhance
my knowledge.
I will develop
my skill by
reading case
study books in
which
managers has
to take
decisions
Within
4
months
This will help
me in
enhancing my
knowledge and
learning new
thing. To be a
good future
manager I
should know
how to solve
problems
quickly and in
creative way. It
will help me in

quality of
making
decisions and
solving problem
in innovative
way (Kavanagh
and Johnson,
2020).
which is
beneficial for
the company as
well as
employees.
getting better
opportunities
and help in
future career
growth.
Communication
skill
I want to
improve my
communication
skills
For improving
my
communications
skills I will
work hard and
interact with
everyone
around me. I
will talk with
my friends and
teachers to
improve my
skill. As I want
to be a good HR
manager so it is
important for
me to improve
communication
skill. This is one
of the essential
skill that is
required by
companies.
I will improve
my vocabulary,
enhance my
learning skills
and make short
term goals for
improving
communication
skills. I am
learning from
you tube some
tips to improve
my weakness.
Within
3
months
To get better
opportunities
in future I have
to improve my
communication
skills.
Nowadays
every company
want
candidates who
are having
good skills and
knowledge.
Amcor plc is
dealing with
many countries
so proper
interaction is
essential.

Goals that need
to be achieved
Activities that
need to be
undertaken
Resources Time Criteria for
success
Table: 1
On the basis of personal development plan, I have been focused on improved my skills and
enhance own capabilities. this can possible when using different resources to gain more insight
about HR professionals. Being HR in organisation which requires to have suitable skills so that it
can easily handle the overall performance.
Personal SWOT Analysis-
SWOT analysis is based the platform in which analyse the internal performance of
personal ways. Through this way, it is helping to determine strength, weakness, threat and
opportunities.
Strength-
I have an ability to identify the specific need or requirement for client because of my
efficient communication skill. It is one of the greatest strength to interact with consumer to
identify demand towards business.

Weakness-
In my personal experience, I have tried to avoid some kind of essential tasks. So as it
directly affecting on the personal growth and development in the organisation. Another way, I
have conducted a meeting on regular basis, but sometimes I have a face a fear of public
speaking.
Threat-
The biggest threat is internal fear, which may reduce the confidence level. Moreover, it is
also affecting the current performance in the workplace.
Opportunities-
The opportunity for my personal way that I have been focused on the modern technology
to improve or complete tasks within specific deadline. usually, I have tried to establish a strong
network with other people in order to identify their specific demand.
Reflective Statement-
Professional skills are required by every organisation in an individual person like, good
communication skills, team work, ability to solve the problem quickly and finding creative
solutions for issues within organisation. I am having strength, weakness, opportunity and threat.
In my personal experience, I have an ability to manage or control the customer services are good
which will help in maintaining good relations with customers and employees in company. I am
also having management skills which will help me in managing all the activities properly and tell
employees to complete their work on time. My weakness is that my communication skills are
not good but I am working on it by interacting more with people. My analytical skills are also
not so good due to which I need more time to solve problem. Opportunity for me is I will get
job offers if I will improve my communication skills and help me in netter future career growth.
Threats for me is sometimes may be I take much time to solve problem and due to that I am not
able to complete my work on time.

Introduction of organisation
Amcor plc is a public company which was founded in 1860, produces flexible packaging,
rigid containers, speciality cartons, closures and services for food, beverage, home and personal
care and other products. Its headquarters are in Zurich, Switzerland, key people of company is
Ron Delia, Managing Director and Chief Executive officer.
P3
Difference between organizational and individual learning
Basis Organisational learning Individual learning
Definition It can be defined as learning
process within the
organisation. Managers
provide
It is process which involves
change in behaviour of a single
person. An individual person
should learn new things and
improve their skills, enhance
knowledge which will be
helpful in future.
Benefits to company It helps Amcor plc in earning
more profit and this will
reduce absenteeism. Workers
will complete their work on
time and efficiently as all the
employees are provided
training sessions (Saeed and
et.al., 2019).
It will help in improving
qualities of individual person
and they should gain practical
knowledge. As as HR manager
it is important for a person to
develop skills that are essential
at the workplace.
Training and development
Basis Training Development
Meaning It means giving instructions to It means to make

new employees and make
them understand how to use
technology or how to perform
work in company. This is
provided by HR managers to
new employees so that they
can understand work and give
their best in achieving goals
and objectives of the company
(Islami, Mulolli and Mustafa,
2018). In Amcor plc after
selecting candidate training is
given so that they can perform
well and contribute in
accomplishing targets of the
company.
improvements in the
performance of employees so
that they will work efficiently
and helps in achieving goals of
the company. In Amcor plc
managers are measuring
performance of individual
person and according to that
they decide in which area
improvement is required.
Employee will learn new
things and work effectively.
Benefit to employer It will be beneficial for
employer as training is given
one time and then workers
know how to do work. They
complete their work on time
and work efficiently. If good
training sessions are provided
to employees then they will
better understand how to work
with new technology.
It will be beneficial for
employee as well as for the
employer because if worker
becomes perfect they will give
their best in achieving
organisational goals. Once
they have to invest in
arranging developing
programmes and then workers
understand how to do work.

P4
Need for continuous learning to drive sustainable business performance
In every company continuous learning is important to improve productivity and generate
more profit. If employees will learn new things it will help employees in enhancing their
knowledge and develop their skills so that they can perform well. It will help Amcor plc in
earning more profit and also helps in building good image in the market. Daily trends are
changing so employees should have the ability to adopt change and learn new things which will
be helpful in future career growth of employees (Mahoney and et.al., 2018) .
Continuous performance development helps in providing good services to customers,
community and clients. It ensures that employees should learn new things and stay updated with
the latest information. It helps workers in identifying new trends at workplace and making them
aware about techniques that can be used to improve skills and qualities.
Managers of Amcor plc are monitoring the performance of employees weekly top
identify that whether they are working according to the instructions given. They also determine
which employee is not working properly and need training, common areas in which all workers
are facing problems. The main aim of company is to develop skills by more interacting with
workers, engaging them in different activities and participating based activities are arranged.
Employees are free to give suggestions and involve in decision making process. An individual
person can develop their capabilities and enhance knowledge (Delery and Roumpi, 2017).
Every company should take necessary steps to improve qualities and develop skills that
are essential at workplace. A person should never stop learning because daily trends are
changing and workers have to change themselves according to situation.
There are some benefits of continuous performance development i.e., enhancing
knowledge and skills to deliver good quality products to customers, helps in connecting with
daily changing trends and give all the relevant information, helps in individual worker in
becoming more effective at the workplace. It helps in stay motivated and interested within
profession, increase understanding of implication of work.
Continuous performance development helps in increasing overall productivity of
company, generates more profit and builds good image in the market. As managers of Amcor plc
is measuring performance of employees and arrange sessions for providing them training to

improve their skills so they can work efficiently and contribute in accomplishing goals and
objectives of the company (Ferreira, 2017).
So, continuous learning is important to drive sustainable business performance because
learning new things will help employees in enhancing their knowledge and this will help
company in achieving targets. Continuous learning helps in sustainable business performance as
employees know how to efficiently use resources and lead to minimum wastage of raw material.
This helps in increasing overall productivity of company and also reduces cost of production. If
an individual person learn new things then it will help in getting more opportunities for future
growth. In an organisation daily workers have to learn new things to understand work and
complete given task on time.
M2
Importance of implementing continuous professional development
It is important to implement continuous professional development by Amcor plc to
improve the overall performance of employees and to achieve goals and objectives of the
company. Employees should develop new skills and improve their qualities for getting better
opportunities. Regularly monitor performance of workers so that improvements can be made in
plans and strategies to achieve goals and objectives of company. Every company should
implement continuous performance development to improve the skills and knowledge of workers
(Guest, 2017). Daily technology is changing, different rules and regulations are applied by the
organisation so it is difficult for workers to understand. Managers of Amcor plc arranges various
development programmes for betterment of workers and building good reputation in the market.
CPD is important because it helps in ensuring smooth running of the company and it is an
ongoing process which helps in effective working and earning more profit. Managers make plans
or strategies according to the need and take initiatives for performance development. It also helps
in comparing performance of company with standards that are set and other companies. CPD
ensures that workers should maintain good relations with customers and provide them good
quality products at reasonable price (Stanton and et.al., 2017).
Learning theory refers to the ability of a person to receive, process and retain knowledge
during learning. It helps in improving skills and boost confidence of workers because they learn