Developing Individuals, Teams, and Organisations: HR Skills Report

This report delves into the critical skills, knowledge, and behaviors essential for HR professionals, using Whirlpool as a case study to illustrate practical applications. The report begins by identifying the professional attributes required by HR, encompassing communication, leadership, and various types of knowledge, including legal regulations and enterprise-specific information. It includes a detailed personal skills audit and a development plan to address weaknesses and enhance strengths in areas such as problem-solving, technological proficiency, and communication. The analysis further explores individual and organizational learning differences in training and development, emphasizing the significance of continuous professional development for sustained enterprise performance and worker engagement. Finally, the report examines performance management methods, providing practical examples to showcase the application of these concepts within an organizational context. This report offers valuable insights into developing individuals, teams, and organizations for optimal performance and success.

Developing Individuals,
Teams and Organisations
Table of Contents
INTRODUCTION...........................................................................................................................1

TASK 1............................................................................................................................................1
P1 Determining professional and appropriate behaviour, skills and knowledge that are needed
by HR professionals....................................................................................................................1
P2 Personal skills audit to find out proper behaviour, skills and knowledge for developing a
plan..............................................................................................................................................3
TASK 2............................................................................................................................................5
P3 Difference within individual learning and organisational within training and development 5
P4 Analyse the requirement for continuous professional and learning development to drive
sustainability of enterprise performance.....................................................................................6
TASK 3 ..................................................................................................................................7
P5 Understanding of higher performance work practices contributes to competitive
advantages and workers engagement..........................................................................................7
TASK 4............................................................................................................................................8
P6 Various methods to performance management with some examples....................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Many of companies are concentrating on development of individual, teams and
organisation as it will help in the success as well as growth of a business. It is necessary to
improve the team skills which are present within the firms (Amabile, 2012). Better programmes
of training and development should be organise within the organisation for making a effective
team. Whirlpool’s is renowned firm deals in electronic sector. North America Regional
Staff of Whirlpool’s is responsible for strategic changes as well as executing organisational for
sustaining the company embarked on a major restructuring. In this report, the professional as
well as effective knowledge, behaviour and skills which are needed by human resource
professionals are discussed in detail. Along with this there is also analyse of personal skills audit
for developing a plan of providing job. Difference within individual and organisation learning
within training as well as development as per given case study of Whirlpool’s.
TASK 1
P1 Determining professional and appropriate behaviour, skills and knowledge that are needed by
HR professionals
Whirlpool’s is an American multinational organisation which is dealing in electronic
products. It involve the home appliances. As per case study, company was facing the crisis that
was terminate in 2011 along with this all this occur due to adopting as well as making
modifications within strategies. Changes will aid firm in restructuring whole enterprise within a
new form. Team of the firms are working in cooperation for meeting objectives and targets in an
effective way (Knowledge and skills required by HR professional, 2016). As the outcomes, it
help company to achieve a better position within marketplace if employees are working in team
by sharing views with each other can obtain better results. Hence, to manage, develop and get
right task from team members, it is essential for gaining some special types of behaviour,
knowledge and skills by supervisors are as follows:
Skills to be controlled by human resource professionals
Skills can be referred as a person's ability within themselves through which they can
organise various types of work in a very easy way. Their are some of skills which are controlled
by Whirlpool HR professional are given below:
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 Skills linked to communication: In order to make a positive working environment,
employees should have strong communication with their management. So, it is the
manager’s responsibilities to provide them open surroundings where workers should
have opportunity of sharing their opinions related to their task as well as issues with one
another. Skills related to management and leadership: Whirlpool manager require to have
influence leading skills by which they can lead workers in a particular direction within
working environment. It will assist in achieving objectives as well as goals of enterprise
within a given time period. Additionally, it is also the duty of managers to give them
work according to worker’s abilities and skills for increasing productivity.
Knowledge to be controlled by HR professionals
Knowledge is defined for gaining information by a people within the company by taking
a learning program and personal experience. If employees are having perfect knowledge then it
will aid in making a fast decisions which is linked to enhancing enterprise or choosing a best
option from all the alternatives (Berry, 2011). Therefore, when company creates changes for
adopting latest technology then it is essential for managers to conduct a training sessions for
employees for increasing their knowledge as well as skills. Some of knowledge needed by an
worker are given below: Governments laws & regulations: It is important for each companies to follow the rules,
policies and regulations which are passed by UK government. So, it is necessary for
human resource managers to have knowledge about laws as well as give information to
employees at a time of hiring about their duties and rights in an effective way so that it
eliminate the chances of disputes. Enterprise knowledge: It is essential for each employees linked with business including
supervisors should have proper knowledge about industry. It consists information linked
to business type and its operations which are going on (Ford, 2014). It will aid managers
in setting enterprise goals as well as operations need to carry out in a very efficient way.
Behaviour needed by HR Professionals
Behaviour is expressed as an attitude which reflect the way a people use to communicate
with others for transferring message of own as well as influence persons to follow it. Some types
of peoples behaviours should be shown within workplace of Whirlpool’s are given below:
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 Equally treating behaviour: Whirlpool manager have to create the equality feeling
within employees by treating their team members equally. As organisation is giving
employment to 92000 employees within the company from different background.
Hence, it is managers responsibilities to be sure that their should be no discrimination
should take place within employees.
 Ethical behaviour: Ethical behaviour will aid company in maintaining a positive
working environment. It will assist in taking a proper enterprise decisions as per code of
conduct. By this, supervisor will able to solve various issues which are occurred within
working environment very easily and encourage employees to do well.
P2 Personal skills audit to find out proper behaviour, skills and knowledge for developing a plan
In the current situation, as an effective HR manager of Whirlpool’s they have to perform
different types of business functions. It consists of determining of employees requirement in
various divisions as well as organise operations needed to recruit workers according to
companies needs. Additionally, HR manager have to manage whole enterprise operations also
associated to get a right task of person and along with that determine their requirements and thus
fulfil them accordingly (Gibbs, 2013). In order to perform functions, I have to implement them
effectively as well as make a positive workplace within enterprise. As I am working in a
manufacturing organisation where technologies are changing in a fast way. So, at a time of
adopting a advanced technology which are established within the company then it disturb the
workers behaviour and whole working system. Hence, in these types of conditions sometimes I
cant able to manage situation or not able to solve issues. Skill audit is presented below:
Skill Audit
Skills Personal Audit Questionnaire 1 2 3 4 5
Communication
Can present effectively with other
people

Knowledge of multiple languages 
Management
Management of time effectively 
Completion of tasks effectively 
Good in handling different situations 
3

Problem solving Think innovatively to solve problem 
Information
technology
Knowledge of latest technologies 
Can provide training on new
technologies to employee

In this way, by organising a personal skills audit I should analyse my own weaknesses and
strength are as follows:
Strength Weaknesses
Through working with biggest company where
many of employees are working, I get an
opportunity to understand the role of various
culture at a time of organising operations. At
present, I can easily handle the issues linked
with various characteristics of employees as
well as able to maintain relations with each
other.
I do not have much knowledge about advanced
and new technologies which is my weak point.
So, I require to take learning sessions which
will update my own abilities and skills
according to innovated technology.
Personal development plan is a process of creating my own action plan which are based
on planning, goal setting, reflection, values and awareness for mu own development in the term
of self development, relationship, education or career (Goetsch and Davis, 2014).
PERSONAL DEVELOPMENT PLAN
Learning
objective
Current
Proficien
cy
Target
proficien
cy
Developing opportunities Timescale
Problem
solving skills
7 10 In business; where different types of
employees are working in a collaborative
way for completing a work within time
period. At this time, it give rise to various
issues. Some problems within workers as
well as management is a main reason of
1 Month
4

rising problems. Hence, in this way I am not
able to solve the issues effectively. It is
important for me to take the training of
problem solving.
Information
technology
6.5 10 I am working in production department of
the company. They use to adopt the latest
technology and it keep on doing
modifications. I am very weak on using
advanced technology for improving my
efficiency I have to attend the training
sessions of IT sector.
3 Months
Communicati
on skills
8 10 Sometimes it make me feel hesitate at a time
of communicating with others peoples. In
today's times, it is necessary for everyone to
interact with peoples in every field I have to
communicate with various kinds of persons.
So, for improving my skills of
communication I have to take the spoken
English courses or apps from where I can
easily improve my skills in an effective way.
60 Days
CIPD Development Plan
What do I need to
learn
What I will
achieve from this
What resources I
need
What will my
success criteria be
Target dates for
review and
completion
Enhance problem
soling ability
Sometimes
conflicts arises
between
employees due to
different barriers,
I needs effective
communication
with team
members, senior
management and
Success criteria
will be ability to
handle different
situations
It will take around
1 month.
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for this I need to
develop my
innovative skills
to handle these
conflicts
effectively.
anyone so that I
can gain
knowledge
related to
different aspects.
Can also opt for
training classes.
Knowledge about
information
technology
I will gain
knowledge
related to latest
technologies used
within market.
This can gained
by attending
training classes
for different
technologies.
I will be able to
install current
updates in
systems and work
effectively on
systems.
Around 3 months,
it will take.
Communication
skills
I can
communicate
with others
confidently
without
hesitation.
I need to attend
personality
development
classes which will
help me to grow.
I will not hesitate
to talk with
strangers or my
colleagues.
Almost 60 days.
For gaining high position within organisation, I need to take the training programs for
increasing my skills as well as knowledge in a specific field. Training programmes will take
some time for enhancing my abilities and skills according to needs.
Hence, by accomplishing such types of analysis Whirlpool Human Resource can able to
understand that in which areas they are require to make improvements. By this, it will help in
eliminating disputes within each other as well as aid in increasing knowledge and abilities of
individual people in an efficient and effective way.
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TASK 2
P3 Difference within individual learning and organisational within training and development
As having a lots of competition within the market, it is essential for all companies to give
training and learning sessions to their employees. It will aid in increasing knowledge as well as
skills linked to a specific field (Hirst and et. al., 2011). Training is the process of inducing
information to workers so they can accomplishing their daily operations very easily. On other
side, learning is a process of absorbing information in order to enhance skills and abilities in a
proper way. These types of sessions aid people in handling future as well as present problems
very effectively.
Organisational learning
In this, it relates in increasing skills as well as knowledge by sharing ideas and opinions
with one another. In this term, it is essential for person to work within groups so that
organisation can organise the same task in a very effective or different way by others firms. It
will aid in accomplishing a work within a limited period of time so that they can grow their
company in an effective way. Additionally, through learning in team will help workers in
providing better quality of services and goods by which they can increase their level of
profitability and productivity of enterprise. It consists conference, seminars and many other
which are the part of organisational learning.
Individual learning
In this, personal skills and abilities of people by which they can gain knowledge from its
working environment. In an company, improving in knowledge, skills and abilities of persons are
increasing on daily basis. This will help in making familiar with latest tools and techniques
which are established in enterprise for accomplishing operations within the given time. It will
assist in providing innovative products and services to their buyers by higher competitive
advantages can be increased (Levi, 2015). Online as well as offline training sessions are
conducted for workers are the kinds of individual learning sessions.
Training and development
It is a program which helps individual to gain knowledge in different aspects. Individuals
opt for training when they need to develop some skills within them depending on their needs.
These skills can be communication skills, knowledge about latest technologies which are used
within market, problem solving abilities, communication skills and many more. IT depends on
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individual what they want to learn. Apart from this, individual can grow in different aspects
which will be helpful for them.
As per Whirlpool case study, these both type of learning will help in making a innovative
goods and meeting sustainability within the working environment. When employees increase
their knowledge as well as skills by personal experience or by team work it will help in solving
various issues and performing activities effectively.
Differences within organisational and individual learning are given below:
Individual learning Organisational learning
 This type of training aid in increasing
knowledge and skills of workers on the
basis of individual person which aid in
rising of morale.
 In this, managers are require to give
special kind of training sessions for
increasing skills and abilities of
employees for eliminating their weak
points (McCormack, Manley and
Titchen eds., 2013).
 In this, supervisor used to engage
employees within team work. So, that
personal relations can be formed within
themselves.
 In this, similar kind of training sessions
is provided to employees which aid in
providing opportunity to particular
person to work with teams. It helps
managers in rendering equality so that
their will be no chance of
discrimination within workplace.
P4 Analyse the requirement for continuous professional and learning development to drive
sustainability of enterprise performance
Continuous learning will assist person within working environment for declining abilities
and enhancing skills without any interrupted. In this, employees can increase their own
knowledge by their own experience.
Professional development is a process by which people is gaining knowledge as well as
skills only through professional and academic degree. It will help managers in solving issues and
enhancing employees morale.
In this way for biggest companies, both types of learning sessions are required. It will aid
in driving sustainable firms position as well as increase enterprise performance. According to
Whirlpool’s case study, both types of learning assist workers in increasing their knowledge as
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well as skills through working in professionals. Involving this, it is important for supervisors to
conduct some special type of training programmes for employees by gaining skilled and talented
employees within company. Whirlpool’s managers have to maintain records of everyone as well
as make comparison of employees performance with their past experience which will aid in
knowing the results of providing training programmes to workers. In order to decline the rate of
labour turnover, it is an duty of human resource managers to give open as well as healthy
workplace to workers (O'leary, Mortensen and Woolley, 2011). It will aid employees in sharing
issues and views with one another which further enhance a better relations within each other.
Hence, all these process will support Whirlpool’s in achieving employees productivity as well as
meet the set targets and gaols within a given time period.
Benefits of learning process are given below:
Abilities leads an worker to become confident: When employees are able to accomplish
the task within a limited time period in an effective and efficient way which will aid in
increasing the level of confidence among themselves. It will aid in motivating other persons to
work by creating competition feeling within each other.
Growth of an organisation and individual: By giving learning sessions, supervisors
provide opportunity to employees growth with Whirlpool organisation. It will assist in enhancing
productivity and gaining loyalty within employees.
Kolb's honey and Mumford learning cycle theories
As per Honey and Mumford, there are four different styles of learning, activist, theorist,
pragmatist and reflector.
Activist involves themselves and new experiences without bias. This means that they are
open to new challenges and new experiences. Continuous professional development can help
them, as these kind of people are self centred and they want that all activities are centred around
them.
Theorist adapt and segregate observations into tangled but these are sound theories
logically. In terms of continuous development, individual thinks about different problems in
logical way. They are able to absorb heterogeneous facts into consistent theories. They are more
keen to system thinking, theories model, principles and assumptions.
Pragmatist are acute to try new theories, ideas and techniques so find out whether they
can work in practical. With usage of continuous development, individual can act quickly on
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different situations and are confident to ideas which attracts them. They are extremely practical
and make practical decisions to handle different situations.
Reflectors, they are individuals who learn from their experiences and observe them from
heterogeneous perspectives. Continuous development helps them in continuous collection and
analysis . They are keen observers and they listen to others before making any point.
TASK 3
P5 Understanding of higher performance work practices contributes to competitive advantages
and workers engagement
In this context, higher working performance reflects to general process of managing an
company. It will aid managers to stimulate workers engagement as well as get higher employees
commitment. By this process, managers can increase the employees efforts within unrestricted
way and engage them in team work. Hence, it will aid in using business resources as well as
improve their level of performance. In the term of whirlpool’s, this company want to enter within
a new marketplace by producing some more products of electronics along with that add up the
value in previews items. Hence, for this supervisor are require to cooperate with employees
within team work (Approaches for measuring performance of employees, 2018). HPW stands for
high performance workforce, which is a group of potential people who uses skills &
competencies at the top level to highly maintain people into the business organisation. Using the
HPW, employee engagement has higher expectation to increases business objectives along with
doing analysis of competitive advantage of the business operation. Employee engagement is an
ongoing process for engaging employee's into the business activity and performances of the
business function on an optimised sources of time.
Employee engagement is used to be comes into the knowledge when business uses to
perform its activities and also considers efforts of their own employee's. Employee engagement
comes from when there is a kind of motivation & confidence into business organisation,
activities such as game or task which helps to acquires their interest into the defined period of
time. Hence, employee engagement is mainly comes from people empowerment in the Whirlpool
as well as enhancing confidence as well as motivation of the people on the higher basis.
Also, with support of an increased skills and competencies, HPW has contributed in
increased competitive advantage to business performances and also employments. will help
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