Report: Developing Individuals, Teams and Organisations Analysis

This report provides a comprehensive analysis of developing individuals, teams, and organizations, focusing on the role of a Learning and Development Consultant. It begins by identifying the essential professional skills, knowledge, and behaviors required for the role, including training and development, recruitment, managerial knowledge, organizational analysis, ethical behavior, and transparency. The report then delves into a personal skill audit using the SWOT framework, outlining strengths, weaknesses, opportunities, and threats. A detailed professional development plan is presented, outlining areas for improvement, timelines, and success criteria. The report further explores the differences between organizational and individual learning, emphasizing the need for continuous learning to sustain business performance. It examines the impact of High-Performance Work (HPW) systems on competitive advantage and employee engagement, using Virgin Media as a case study. Finally, the report analyzes various performance management approaches and their contribution to a high-performance culture and commitment, providing a critical evaluation of their effectiveness. The report concludes with a synthesis of information and knowledge, offering judgments on how HPW and its mechanisms can improve employee engagement, competitive advantage, and commitment.

Developing
Individuals, Teams
and Organisations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Determination of professional skills, knowledge and behaviours which are required by
Learning and development Consultant...................................................................................3
P2. Analysis of personal skill audit and develop a professional development plan...............4
M1. Evaluation of detailed professional skills and demonstration of it.................................4
D1. Analysis of detailed professional development plan and set out the goals in order to
sustain the objectives..............................................................................................................4
TASK 2............................................................................................................................................4
P3. Difference between organisational and individual learning and training and development
................................................................................................................................................4
P4. Analyse the need for continuous learning and professional development to sustain the
business performance.............................................................................................................4
M2. Analysis of learning theories and implementation of continuous improvement plan....4
TASK3.............................................................................................................................................4
P5. Demonstrate understanding as how HPW contributes to competitive advantage and
employee engagement in Virgin Media.................................................................................4
M3. Analyse benefits of HPW with justifications for specific situation in Virgin Media.....4
P6. Examine various different approaches to performance management and demonstrate by
specific examples as how they are support high performance culture and commitment.......4
M4. Critically evaluate different approaches and also makes judgement as how effective they
support high performance culture and commitment...............................................................4
D2. Highlights valid synthesis of information and knowledge which results in appropriate
judgements on how HPW and their mechanisms which leads to improve employee
engagement, competitive advantage and commitment...........................................................4
CONCLUSION................................................................................................................................4
REFERENCES................................................................................................................................4

INTRODUCTION
Development refers to the effective process which is opted by the organisations and
individuals in terms of ensuring regarding the continuous development undertaking the overall
process which is opted by company. It also tends to make sure the effective productivity,
profitability and performance of individuals which is useful in terms of gaining effective benefits
for company to get competitive edge. Within the competitive business environment, it is
essential to effectively accomplish growth and success within an organisation in terms of
improving the competence of the overall performance of individuals and teams (Adams, 2019).
Moreover, the report is based on Virgin Media which is a British telecommunication company
that tends to offer internet, telephone and television services in UK and headquartered in
England. Company was founded in March 2006 and all the customer services of company was
rebranded under the Virgin Media name in 2007. Along with this, the report tends to cover the
suitable skills and knowledge of Learning and development consultant by focusing on the SWOT
analysis and PDP. Besides this, it also tends to analyse the comparison among the continuous
and professional development considering the sustainable business performance. It also includes
high performing working that leads to contribute towards the involvement of employees and
competitive advantage by analysing the various approaches of performance management.
TASK 1
P1. Determination of professional skills, knowledge and behaviours which are required by
Learning and development Consultant
Learning and development consultant plays an essential role in terms of aligning with workforce
and motivate them to perform their activities by contributing towards the opinions and objectives
of company. They are essential in terms of developing and planning about the career of
workforce and develop deep insight regarding the availability of human capital (Alsharo, Gregg
and Ramirez, 2017). For this learning and development consultants need to perform effectively
regarding the dynamic business environment in terms of recording the progress of employees.
Skills required in Learning and Development Consultant
 Training and development: It is the major Skill which is required in learning and
development consultant and also essential to perform effective responsibilities of the job.
It depicts the systematic function which is useful for workforce to it depict the systematic

function which is useful for workforce to have proper support and direction in terms of
achieving knowledge which is useful to enhance the productivity and image of company.
Hans learning and development consultant is the only source which is helpful to enhance
the performance of employees. Recruitment: It depict the effective progress for selecting shortlisting and recruiting
candidates for the vacant job post. It undertakes identification of required job screening
and selecting best candidates and workforce in the company. It is required in terms of
recruiting skilled and talented individuals and also essential for the post of Learning and
Development consultant as these can I identify the requirement of job and skills of
individual.
Knowledge
 Managerial knowledge: This type of knowledge is needed for the position of Learning
and Development consultant as the tends to offer effective sustainability in the business
environment. It effectively undertakes the knowledge regarding company management
undertaking the paperwork and details of employees that helps in in developing
prominent culture for workforce in order to measure their performance (Davis and
Daniels, 2016). For this interviewer need to identify the presence of this knowledge
among candidates considering the knowledge of Management and also observed them at
the time of performing prominent functions. Organisational analysis: It depicts the effective determination considering the
requirement of company and undertake analysis regarding the behaviour and requirement
of work force for the blank job post. This knowledge should be present among the
learning and development consultant it is useful in order to identify the preferences and
need of company that helps in achieving success of an organisation.
Behaviour
 Ethical behaviour: It effectively undertakes the proper understanding and knowledge
regarding the ethics code of conduct and proper survival of workforce. For this ethics is
helpful in terms of directing the behaviour of employees and company as well. This
behaviour is needed among the learning and development consultant as they are the key
among the employees and Management of company and also required to maintain
discipline within an organisation.

 Transparency: This behaviour is also needed in the learning and development consultant
and also useful in managing employees in terms of performing and maintaining
transparency among them to enhance their performance (Eichbaum, 2018). It is the
important factor which is useful in terms of retailing skilled and talented workforce by
focusing on their behaviour. Therefore, at the time of taking interview the interview are
need to identify that specific candidate who can keep transparency within the company.
P2. Analysis of personal skill audit and develop a professional development plan
To identify the personal skills, SWOT framework is helpful to identify the prominent,
strengths, weaknesses, opportunities and threats. It is also useful in terms of effectively
reviewing the strategy and guidance of company that helps in business planning, managing and
developing team effectively.
Strengths Weaknesses
 It is considered as the basic strength in
which I prominently identify the overall
situation and circumstances which are
concerned with company.
 Moreover, I as a learning and
development consultant should be very
fine in order to hire individuals as it is
helpful for me to recruit skilled
workforce and leads to deal with them
in an effective manner.
 It effectively represent those skills and
knowledge in which I am weak and
currently I am weak in managerial
knowledge and training and
development.
 Another factor in which I am weak is
making sure about the transparency and
it happens because of I get fail for
having appropriate communication with
workforce considering each and every
factor for the strategies of an
organisation.
Opportunities Threats
 It effectively represent those elements
which are beneficial for the employees
and Learning and development
consultant. Along with this, my suitable
opportunities are ethical behaviour and
 It represent the hurdles which occur in
path of achieving success for the
learning and development which is
quite beneficial in terms of becoming
an effective competitor. It also tends to

legal knowledge as by this I tends to
earn faith and trust for the workforce as
it is an effective approach which is
beneficial in terms of retaining talent
within an organisation.
 It effectively represent the another
opportunity in which I am concerned
with the suitable requirement including
learning and development manager in
terms of making sure for the prominent
development.
depict the suitable threat for skills
which are faced by me.
 My threats include competitors which
include rapidly changing business
environment and effective situation
which is the need for me in terms of
developing effective skills to convert it
into suitable opportunities and
strengths.
Personal Skill Audit
Skills Personal Audit Questionnaire 1 2 3 4 5
Training and
Development
Skills
Good in providing knowledge to employees *
Good in analysing the need of training and
development
*
Recruitment
Skills
Good in selecting appropriate candidates *
Good in observing the skills of employees *
Good in communication and persuading
candidates
*
Organisational
Analysis
Good in analysing the requirement of
employees
*
Good in identifying the need of training and
development
*
Knowledge of
Management
Good in keeping records and details of
employees
*
Good in managing paper work *

Ethical
Behaviour
Good in implementing code of conduct *
Good in maintain discipline *
Transparency Good in keeping clarity between employees
and management
*
(Scale: 1-Bad, 2-Not Bad, 3-Average, 4-Good, 5-Excellent)
Personal development plan
Area of
development
Date I will
have this
completed by:
I will achieve
this by:
What's
happening
now?
How will I
know I've
been
successful?
Progress
Training and
Development
28/01/21 The overall
objective is to
enhance my
skills
including
mentoring,
coaching,
training and
development,
soft skills on
the basis of
the demand of
employees.
I take lot of
time in terms
of analysing
the problem
and offer
suitable
support to
them.
In terms of
developing
this skill, I
effectively
need to
undertake
several
sessions for
development
and learning
which helps in
effectively
boost my
motivation and
morale in
order to
enhance the
performance
The success
criteria is
identified by
the workforce
and also tends
to judged by
higher level
management.

of workforce.
Managerial
Knowledge
30/04/21 My objective
is to develop
effective
knowledge
and
understanding
in terms of
identifying
their
employees
including
suitable
direction,
collaboration
and so on.
I as a learning
and
development
consultant
must have
shortage of
managerial
knowledge
which include
planning,
coordination
and so on.
In terms of
developing
this skill, I
should learn
several types
of managerial
knowledge
regarding the
effective and
systematic
management
in company.
The overall
progress report
is criticised by
the top level
management
and
supervisors in
order to guide
for the overall
procedure.
Transparency 30/07/21 The suitable
objective is to
enhance
effective
transparency
in terms of
motivating
employees to
achieve their
goals and
objectives.
I effectively
need to
communicate
in terms of
keeping
information
for selective
individuals
that leads to
become hurdle
and also
impact the
overall
performance
In terms of
developing
this skill, I
effectively
need to
communicate
and develop
strong
relationship
with
maximum
number of
people.
The overall
progress is
criticised by
the suitable
criticism
which is done
by the top
level
management
of company.

by which they
gets confused.
Therefore, by considering the above discussion of PDP tends to reflect several skills in
which I am weak and these skills are important in terms of achieving growth for company. It is
also helpful to enhance the performance of workforce. This plan effective depict the suitable
actions which are required in terms of taking effective actions and also become opportunity and
strength for future.
Reflective statement
Name Description
Reflect on the selection of specific job role The particular job role is learning and
development consultant as it is essential for
company in order to mediate among the
management and also tends to offer suitable
information to them.
What is the most challenging job role for you The most crucial part of my job is regarding
the training and development and ethical
behaviour.
What are the actions you take in terms of
overcoming those challenges
I need to gain knowledge regarding the
management and administration of company
and also tends to develop healthy relations with
various people in terms of developing effective
transparency in an organisation.
M1. Evaluation of detailed professional skills and demonstration of it
As a learning and development consultant, various skills, behaviours and knowledge are
essential which is useful for me in terms of enhancing the productivity and performance of
workforce. It is important in terms of developing myself as the effective learning and
development (Hawkins, 2018). For this, SWOT analysis is organised which is useful to identify
the strengths, weaknesses, opportunities and threats and it is also useful in regard of growth.

Along with this, PDP is prepared to identify and develop weaknesses in terms of gaining trust
and faith of workforce to enhance the morale of employees.
D1. Analysis of detailed professional development plan and set out the goals in order to sustain
the objectives
At the time of developing PDP, it is important to identify and demonstrate the suitable
skills in which is I am weak. It effectively depicts that they need to develop suitable skills and
also take corrective actions for it to effectively measure them. It suitably explains the prominent
areas of development and also undertake managerial knowledge, transparency and training and
development.
TASK 2
P3. Difference between organisational and individual learning and training and development
Personal development is useful in terms of developing human capital including skills and
knowledge which is useful in developing effective group of professional skills. Personality
development which is the prominent quality and also useful for company in terms of
accomplishing effective growth and performance (Hawkins, 2017). In terms of Virgin Media, it
is essential in terms of learning effective things which is advantageous for them.
Basis Organisational learning Individual learning
Meaning It is the process which is
helpful in order to retain
effective knowledge and skills
in an organisation. For this,
company tends to enhance the
prominent experience and by
this, they are capable in order
to create knowledge and skills.
Besides from this, it tends to
undertake several methods to
enhance the efficiency for
developing healthy relations
(Hunt and Weintraub, 2016).
It begins with the suitable
motivation and interest of
employees. It is the procedure
that undertake changes within
the knowledge and behaviour
and also useful to observe and
identify individuals. It is an
effective framework in order
to develop effective
representation of situation. It
prominently depicts the overall
competency that helps in
developing overall knowledge

This process leads to create
effective knowledge in terms
of enhancing skills. For this,
business also tends to gain
effective things by developing
suitable experience as due to
this, they are capable in order
to learn something unique
considering the business
environment.
and reflect towards the several
sources to enhance overall
knowledge.
Goals The suitable aim is concerned
with the needs of business that
leads to put both positive and
negative impact on company.
It is helpful in terms of
describing defined goals and
deliver suitable training and
development to workforce to
take corrective measures.
Individual learning tends to
target the prominent areas of
individuals in order to enhance
themselves and also tends to
accomplish effective
capabilities. It is also useful to
identify the potential of people
by making them independent.
By this, the candidates become
more active by gaining
suitable learning and
development and also
effectively control and monitor
competency (Jiang,2017).
Basis Training Development
Meaning Training is the process by
which workforce tends to learn
something innovative or get
chance to improve their
It is undertaken as the effective
educational process to make
sure the prominent
enhancement of individuals to