Royal Mail: Developing Individuals, Teams, and Organizations

This report examines the development of individuals, teams, and organizations, focusing on Royal Mail Group. It identifies necessary professional knowledge, skills, and behaviors for HR professionals, including communication and problem-solving skills. A personal skills audit reveals strengths in communication and weaknesses in decision-making and time management, leading to a personal development plan targeting these areas. The report analyzes the differences between organizational and individual learning, training, and development, highlighting the importance of continuous learning for sustainable business performance. It also discusses the contribution of high-performance work practices (HPW) to employee engagement and competitive advantages, along with different approaches to performance management and their support for a high-performance culture.

Unit 35: Developing
Individuals, Teams, and
Organizations
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Table of Contents
INTRODUCTION...........................................................................................................................3
Main body........................................................................................................................................3
Required professional knowledge, skills and behaviour by HR professionals............................3
Personal audit to determine appropriate knowledge, skills and behaviour.................................4
Personal development plan(PDP)................................................................................................6
Detailed professional skills audit that demonstrate evidences of personal reflection and
evaluation...........................................................................................................................6
Detailed coherent professional development plan.............................................................7
Analyse the difference between organisational and individual learning, training and
development.................................................................................................................................7
Examination of needs for continuous learning and professional development to drive
sustainable business performance................................................................................................8
Contribution of HPW in employees engagement and competitive advantages...........................9
Evaluation different approaches to performance management and evaluation of the support in
high performance culture and commitment.................................................................................9
Conclusion.....................................................................................................................................10
References......................................................................................................................................11
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INTRODUCTION
In the current period of time, the employees and the workers of the organisation play essential
role in management and development process of the organisation. The present report is based on
the Royal Mail Group which is based in United Kingdom. The company deliver mail, parcel, and
latter services to the customers at national level (Abdelmotaleb, and Saha, 2020) . The study will
examine adequate professional knowledge, skills, and behaviour of the HR. along with that
bifurcate the difference between organisational and professional development and between
training and development. Apart from that the report will reflect contribution of HPW.
Main body
Required professional knowledge, skills and behaviour by HR professionals
In the leading organisation the human resource’s management play essential role in
accomplishing the goal of the company. The department of the human resources management is
responsible for taking care of employees and satisfy with the proper management of the
company. The human resources management resolve the personal as well as professional issues
of the worker in order to deliver adequate support for the welfare of the organisation. The
management system operate and mage various plan for the effective performance of employees
or the organisation in domestic as well as international marketplace. In context to that it is
important to have adequate knowledge and skills in the individual person( Anttila and Jussila
2018). The capability of the manger enhance the productivity and profitability of the
organisation. The skills, knowledge and behaviour of the manger or the HR is responsible for the
value and image of the company. In context to that the required skills and knowledge are
mentioned in the following manner:
 Communication skills: for the manager of the Royal Mail company it is important to
have communication skills. it allow the manger to exchange their ideas views with the
employees as well as customer in order to bring the effectiveness of the company in the
marketplace. furthermore it will give assistance in bringing innovation and creativity at
workplace. Due to this ability the manager can determine the taste and preferences of the
employees and the customer. Furthermore it deliver support in elaborating the objectives
of the company.
Problem solving skills: it is consider is the most essential skills of HR manger which is to
resolve the problems of customer and employees of the organisation ( Solomon, 2018). Due to
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that skills the manager is able to decrease the stress of the worker which further improve the
performance of the company. It give assistance in maintaining the peaceful and positive
environment at workplace. Along with that the manager is able to deal with the forthcoming
challenges in adequate manner.
Behaviour of HR
In the human resources management the behaviour of the individual person is essential element
for the success of the company. the behaviour of the person improve the quality and standard of
the work. the positive behaviour of the person indicate how the person behave within the
company to perform the task or deal with the people. for the company like Royal Mail the HR
manger required some behaviour which is mentioned as follow:
 Adaptability: it is important to adopt the changes in the organisation in order to bring the
creativity and innovation at workplace. Due to this behaviour the human resources
manager understand the changes in workflow which is vital for the success of the
company. in the modern era the trends are keep changing according to the dynamic
preferences of the consumer so it will be advantage for the manager. Due to that the
manger is able to manage the multiple function at a time ( Solomon,2018).
 Accountability: in order to mange the operation and function of the company it is
important to have ability to take all the responsibility of the organisation. with this
behaviour the manger understand the role and responsibility that supposed to perform in
particular situation. Due to that the manger is able to work toward the objectives of the
company. the main responsivity of the hr manger to manage thew function of the
company.
Personal audit to determine appropriate knowledge, skills and behaviour
It refers to the process of determining, analysing or measuring the capability of the individual
person or the members of the organisation to perform the task. with the assistance of this the
responsible person of the organisation is able to determine strength, weakness of the workers so
the manger of the organisation can improve the performance of workers in effective as well as
efficient manner. Along with that it give assistance in increasing the productivity and
profitability of the company in an appropriate manner. in order to determine my capability I
mentioned my personal skill audit in the following manner:
Skills and capability Self-assessment score Score from others Variances
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Team management quality 8 9 -1
Problem solving skill 7 8 -1
Decision making 8 6 2
Confidence 9 10 -1
Communication 8 10 -2
Information technology 9 7 2
Time management skills 9 8 1
From the analysation it can be evaluated that some of my skills are my biggest strength as they
are good. On the other hand some of my skills need to improve in effective as well as efficient
manner. In context to that I need to focus on some of my skills that include decision making and
team management skills (Gallo, and et.al 2019.). my skills which are quite good will support in
accomplishing the best career path. The strength and weakness of me according to the
assessment of skill audit is mentioned as follow:
Strength Weaknesses
 I have good communication skills
which will deliver assistance in
communicating with the numbers of the
workers in adequate style.
 Apart from that I have ability to resolve
the problems of the workers and I
delivered adequate solution to the
employees associated with personal as
well as professional life.
 Along with I have strong confidences
for completing the task and interact
with the workers about the aim and
objectives of company.
 As I am the multi-talented personality
it is hard to manage all the work on
effective time that further delay my
professional work.
 Beside this, I have lack of decision
making skills due to which I am not
able to take decision and bring
innovation at workplace.
 On the other I need to improve my IT
skills which is essential in the modern
era in order to satisfy the numbers of
people associated with the organisation.
Personal development plan(PDP)
skills Target proficiency Resources Time duration
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Decision
making
In order taker better decision for
the company I will improve my
skill by taking guidance from
thew people and try to resolve
various analytical problems in
effective manner. Along with
that I will build my confidence
to take challenges.
For the interaction with
the people I will required
social media site,
internet, mobile phone,
computer. Along with
that for solving the
problem I required
analytical problem book.
It will required
4-6 month
Time
management
In order to mange all my work
on time it is important to manage
my work on time by setting
schedule for all my work.
Furthermore I will prioritize all
my work. along with that set
reminder.
In order to improve this
skill I will e required
some resources such as,
notepad, alarm watch,
smartphone, computer.
It will required
1-3 month.
Detailed professional skills audit that demonstrate evidences of
personal reflection and evaluation
According to the personal skill audit, I have great communication skills due to which I am able
to interact with the people in an appropriate manner. apart from that I have quality to build
effective team for performing the task of the company ( Siddiqui, and et.al 2019). it will help me
in bring coordination and cooperation within the culture of the organsation. simultaneously I am,
having week points which need to considered for the better career path. For instance I am not
able to take essential decision on the behalf of the company which is drawback for me. Apart
from that I need to improve my time management skills to perform the task on time rather then
delaying all my work.
Detailed coherent professional development plan
For the growth of the royal mail professional development plan mentioned some points which
are in flowing manner:
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 It is important to elaborate aim, objective of the organsation.
 Apart from that it is important to determine the strength and weekends of the company
apart from, that the report the individual person need to determine the opportunity and
threats of the company for the success.
Analyse the difference between organisational and individual learning, training and development
Difference between individual and organisational learning
Individual learning
The individual learning refers to the skills and knowledge of the individual person due to which
the organsation is able to bring the creativity and innovation in thew work. with the assistance of
this skill the individual person is able to enhance the employability and able to perform task
( Maani,2020). along with that it improve the skills of the individual person and increase the
availability of performing the task. the skills of the person inspire other people working in the
organsation. On the other hand the person is able to contributes in the process of decision
making. During the individual learning the person acknowledge with the various information
which is important for managing the company.
Organisational learning
The organsation learning involve the process of training and development programme too. In the
process of organsation learning each and every working person acknowledge with the skills and
knowledge for the welfare of the company. along with that it contribute in the success of the
organization. This process of learning is important for the growth of the company as it contribute
in accomplishing the aim and objectives of the company. it deliver opportunity to the workers for
enhancing the quality of work and improving the working performance of the company. due to
that the manager of the company is able to determine the area of improvement which is required
for the success. In context to that the company need to deliver different tools and techniques for
the increasing the learning of organisational person ( Saks, 2021).
Differences between training and development for both induvial as well as organisational
Training and development for individual
It is the important programme for the growth of the organsation. Due to that the working person
of the company improve the the ability and enhance the skills in order to acquire success in the
forthcoming time. For instance the Royal mail company provide training and development
programme to the workers in order to deliver values effectively.
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For organisation
The company offer this programme to the workers in order to improve the value of the brand in
domestic as well as international marketplace. due to this programme the company is able to
deliver satisfactions to the employees and allow the workers to understand the rules and
regulation of the company ( Ozkeser, 2019).
Examination of needs for continuous learning and professional development to drive sustainable
business performance
The continuous learning is important for the organsation like royal mail as it deal with the
various programmes and function in short period of time. The manager of the company engaged
the employees in the learning program to boost them for the contribution. Due to the that the Hr
manager is able to represent the company positively in the marketplace. it increase the
professionalism and improve the customer satisfactions. In context to learn and enhance the
ability the organsation deliver huge support to the workers. due to CPD the organisation grow
contagiously in the positive manner that also helps in bringing the innovation and creativity at
workplace. Furthermore it improve the operation and management system of the company. with
the assistance of the theories the organsation is able to implement CPD by royal mail ( Mijatović,
Uzelac. and Stoiljković, 2020). It consist of four stages which is mentioned as follow:
Concrete experience: in this stage the individual person share the personal experiences in order
to develop understanding among the workers and deliver direction in the best way.
Reflective observation: at this stage the employees learn from different situations and obtain
positive knowledge from the condition which is necessary for the success of the company.
Abstract conceptualization: in this element the manger or the person acquire knowledge by
generating new idea and bring modification from the mindset or skills of the other. It is essential
for the business.
Active experimentation: this is the effective method of improving the the performance as the
individual person test the skills and knowledge for implementing efforts in the organisation.
Contribution of HPW in employees engagement and competitive advantages.
The Royal Mail organisation is one of the leading company , renowned for the fast and high
quality services to the customer. The aim of the organsation is to increaser the employees
engagement in the productivity for that the organsation is continuously working on the high
performance of working. In order to improve the working condition the company is issuing this
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method which deliver certain benefits which includes work life balance, attitude of employees,
transparency, positive relationship and culture at workplace ( Nawangsari, and Sutawidjaya
2019. Due to that the company is able to satisfy the employees that improve the productivity of
the company. along with that it improve the market value and increase the market share of the
company. due to that the company share value skills, knowledge with the workers and allow
them to perform better at workplace.
Evaluation different approaches to performance management and evaluation of the support in
high performance culture and commitment
The performance method is the essential for the organsation which can be improved by various
method. For instance, collaborative working is a method in which the people collaborate and
cooperate with each other. Due to that the members of the organisation work together toward the
common goal of the company. it improve the capability to analyses and jhjudge the performance
of the workers and strength the knowledge and skills. it boost the capability to solve the
problems and issues of the workers in order to improve the performance. The high performance
culture deliver competitive advantages. for example it allow the worker to perform with the
flexibility and enhance the creativity toward the organsation. Due to high performance of
working the employees or organsation is able to attract the customer toward the operation of the
company. due to that the company is able to acquire higher success in the marketplace )
( Odor,2018).
There are some approaches for the project management which are mentioned as follow:
Competitive approaches: it give assistance to the manger in comparing the company with the
other association and evaluate the performance.
Attribute approaches: due to this approach the manger focuses on skills, abilities and
cooperative characteristics of the company that deliver support in growth of the organsation.
Quality approaches: it deliver support in improving and resolving the issues of the workers and
maintaining the environment.
Result approaches: it enhance the capability of the workers and deliver appropriate support to
the organsation with the positive results from the marketplace.
Conclusion
with the assistance of human resources management the organisation is able to lead the market
and accomplish the objectives of the company in effective as well as efficient manner. the
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manager of the company is responsible for the success of the organisation. the report discussed
that the learning deliver support in the development of person and organsation. The learning
bring innovation and creativity at workplace.
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References
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perceived organizational morality, and employee well-being. Public Organization
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Gallo, and et.al 2019. Innovative trends in human resources management: Evidence for the
health care system.
Maani, K., 2020. System dynamics and organizational learning. System Dynamics: Theory and
Applications, pp.417-430.
Mijatović, M.D., Uzelac, O. and Stoiljković, A., 2020. Effects of human resources management
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Eng. Manag, 11(3), pp.205-212.
Nawangsari, L.C. and Sutawidjaya, A.H., 2019, May. How the green human resources
management (GHRM) process can be adopted for the organization business. In 1st
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Ozkeser, B., 2019. Impact of training on employee motivation in human resources
management. Procedia Computer Science, 158, pp.802-810.
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Saks, A.M., 2021. Caring human resources management and employee engagement. Human
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innovations. Human Systems Management, 37(1), pp.81-94.
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