Developing Individuals, Teams, and Organisations: A Detailed Report

This report provides an in-depth analysis of developing individuals, teams, and organizations, focusing on the context of Apple Inc. It begins by defining essential knowledge, skills, and behaviors (KSB) for human resource managers and explores the importance of personal skills audits. The report then delves into the creation of professional development plans, the differences between organizational and individual learning, and the need for continuous professional development. It further examines the contribution of High-Performance Work (HPW) practices to employee engagement and competitive advantage, and evaluates various approaches to performance management. The report uses SWOT analysis for personal skill audit and concludes by emphasizing the critical role of KSB, training, and continuous improvement in fostering a productive and engaged workforce within an organization.

Developing Individuals,
Teams and Organisations

Table of Contents
INTRODUCTION ..........................................................................................................................1
Section 1...........................................................................................................................................1
P1 Determine appropriate knowledge, skills and behaviours (KSB)..........................................1
P2 Analyse a completed personal skills audit and create a professional development plan.......2
.....................................................................................................................................................5
P3 Differences between organisational and individual learning; training and development......7
P4 Need for continuous learning and professional development................................................2
Section 2.........................................................................................................................................4
P5 HPW contributes to employee engagement and competitive advantage...............................4
P6 Evaluate different approaches to performance management.................................................5
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
An organization needs to emphasize on skills, knowledge and behavior of their
employees who are working within the organization. As it plays a vital role for the growth and
performance of the firm. A company needs to focused on the learning skills of individual through
which they can gain knowledge and improve behavior that can develop a team as well to enhance
the productivity and performance of organization. Apple Inc., is an American technology
company which was founded by Steve Jobs, Steve Wozniak, and Ronald Wayne in the year
1976. Its headquarter is situated in California and it deals in various products and services such
as Macintosh, iPhone, iPad, Apple Store, iTunes Store and so on. Thus, the report underpins the
knowledge, skills, behaviors, personal skills audit, professional development plan, differences
between organizational, individual learning and training and development as well. Further, it
also covers continuous learning and professional development, HPW contribution in employee
engagement and competitive advantage along with performance management (Belbin, 2012).
Section 1
P1 Determine appropriate knowledge, skills and behaviours (KSB).
A human resource manager needs to possess some knowledge, skills and behaviour
(KSB) to work in an efficient way. As HR has several responsibilities to manage the employees
they needs to learn new skills and knowledge that can assists to carry out their activities in an
appropriate manner. While working in Apple Inc., the HR officer has several responsibilities that
needs carry out their tasks with some skills.
Knowledge - It refers to gain the information with facts and figures. As knowledge can
be acquire from various mediums such as through reading books, magazines, blog post etc. But
an individual can also adopt it through the observation and atmosphere (Curtis and O'connell,
2011).
For an example, an HR manager of Apple can get the knowledge about the working areas
of an human resource department. In order to gain the knowledge they needs to study and get a
degree because it plays a vital role to get the job in an organisation. As they get the master
degree in human resource management, they become liable to get the job in Apple Inc. In this
way, human resource manager gains the knowledge about their responsibilities that have to be
carry out while working in the organization. Human resource manager have knowledge to
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implement the policies and procedures, maintaining equality and diversity in the organization.
They offers the jobs after catering the information from various departments and recruit the staff
through providing job description and person specification. The managers gains the knowledge
to recruit the new staff and after that they prepares a job description according to their
knowledge in order to improve the productivity of the organisation (Liljenberg, 2015).
Skills – Skills can be define as the core of the career competency which needs to acquire
by learning practices only. An individual can acquire while working within Apple Inc., HR
needs to manage communicate the information in an effective manner such as interviewing a
candidate. On the hand, they can use soft communication skill while communicating with the
aspirants. There are several skills that needs to be have in an human resource manager while
working such as problem solving and monitoring the performance record of the employees.
These are major skills that can be gained by the manager while working in Apple Inc.
Behaviour – Behaviour can be define as etiquettes of a person that represents their
personality like dressing sense and communication style. There are several factors that can
influence behaviour of an individual like perceptions, motivation, learning and ability can impact
on a person's behaviour. For an example, the human resource manager of Apple, can learn
several things from others such as the communicate with their employees. As manager can
observe other's activities to learn the way of interacting with employees. This will improve their
behaviour towards their employees which reflects in the improved efficiency and productivity of
the organisation. As being an HR at Apple Inc., they have to be soft with the employees to
manage a positive environment at the workplace. The manager should behave well because it
avoids the discrepancies among people and in friendly atmosphere they can enhance their
productivity.
Hence, knowledge, skills and behaviour plays an essential role for human resource
manager while working in an organization. As there are several things which needs to carry out
the task in an appropriate manner (Anagnostopoulos and Byers, 2014).
P2 Analyse a completed personal skills audit and create a professional development plan.
Personal skill audit – This is used to cater the information about the skills and
knowledge of a person. So that an organisation can measured their required efforts that needs to
meet the goals of the organisation. It is a crucial aspects because Apple Inc., can recognise the
acquired skills and knowledge of their employees. There may be some additional skills and
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knowledge are required to achieve the objectives and goals of the organisation. In order to fill
this, gap the company can provide training and development sessions that can help in improve
efficiency of an individual (Pardey, 2016).
In order to conduct a person skill audit an individual should examine their present
strength and weaknesses. Through, this they can identify their current skills and knowledge that
needs some improvement to attain their future goals. As they wanted to get the promotions then,
they needs to learn new skills that can support them. A person can identify the gap between the
present capabilities such as their existing skills and knowledge that needs to be proficient or their
expert areas.
SWOT analysis : This analysis identifies strengths, weaknesses, opportunities and threats for an
individual that are mentioned below -
Strengths
 While conducting a personal skill audit, I found myself good in information technology.
As I am good in using the internet, email and power point presentation and micro soft
Office.
 I am also performing well in writing reports and presentation material that supports me
while giving a presentation of seminars.
 My problem solving skills are also good as I explores more than one solutions for a
problem because if one does not work then I can experiment with the other method.
 I encourage my subordinates to take part in problem solving because their ideas can assist
in solving the issues.
Weaknesses
 One of my weak points is that I cannot use Excel sheets in an efficient manner because I
have some issues to remember the formulas.
 I needs to improve my self on disciplinary hearing so that I can manage the environment
of the organisation in an effective way. So that it can motivate the employees to attain
their target (Anne and Newton, 2014).
 I am weak in resolving the issues and complaints of the employees.
Opportunities
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 I have little experience in drafting the employment contracts but if I get the chance to
learn it more I can explore with this opportunity. I can prepare a contract according to
the policies and rules of Apple Inc., so that employees can sustain for the long time.
 I can explore with the specialist HR software that can help me to manage the the
activities. It will also increase my productivity that will be beneficial for me and
corporation as well because I can manage several task according to the time (O’Boyle,
2015).
Threats
 As being an HR I should deliver training session to the employees that can motivate them
through some activities. If I will not be able to do so then it can be harmful for my career
and Apple, because I am responsible to improve the skills and knowledge of the
employees (Wesselink and Wals, 2011).
A personal skill audit plan can be prepare as shown :
Job role: Human Resource Officer
Very good
Good
Adequate Little or no
experience
Information Technology
Use Microsoft
Office
Word
✔
Use Excel
spreadsheet
✔
Use a Database ✔
4

Use specialist
HR
software
✔
Use the internet
Use e-mail ✔
Use
PowerPoint
✔ ✔
Very good
Good
Adequate Little or no
experience
Communication Skills
Drafting
contracts of
employment
✔
Taking notes
of
disciplinary
hearings
✔
5

Write reports ✔
Produce
material to
support
presentations
✔
Delivering a
training
session
✔
Resolving
disputes/
complaints
✔
Interviewing ✔
Advising on
HR issues
✔
Very good
Good
Adequate Little or no
experience
Problem solving skills
Make good use of
verbal reasoning
✔
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skills,
able to handle
complex
data and make
selective use of
information
Explore more
than one
solution in order
to
solve a problem
✔
Consider the
ideas of
others to help
solve
problems
✔
Supervisory Management
How much experience
have you had in your
< 1 month 1-3 months > 3 months
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placements?
How many people
have
you managed at any
one time?
None 1 – 5 Above 5
Personal development plan – In personal skill audit an individual can identify the gap of their
skills and knowledge. After that personal development plan is used to overcome that can be
hurdle to achieve the desired target. As personal development plan is used to develop new skills
and knowledge to accomplish the goals (Firth and Maye, 2011).
Skills Current
proficiency
Target
proficiency
Criteria for
judgement
Development
opportunities
Timeline
Problem
solving
In present
time, I am
adequate in
problem
solving.
I wanted to be
perfect to find
out the solve
issues.
Subordinates I can be
improve
myself to
handle risks.
30 days
Excel sheets I cannot work
on the
mathematical
formulas in
the Microsoft
Excel.
I wanted to be
expert in the
Excel sheets
so that I can
handle my
work in an
efficient way.
Senior
manager
I can help to
others to
examine their
figures.
45 days
An individual can identify their strength and weaknesses and then can amend them to
attain their target (Chung and Jackson, 2011).
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P3 Differences between organisational and individual learning; training and development.
9

Organizational Learning: As the name suggests, organizational learning talks about the
organization which includes creating, exploring and transferring knowledge, among the members
in an organization. Basically, it is based on learning for a purpose and its outcomes.
Learning in an organization is also important for the smooth flow of knowledge which leads in
decision making and problem solving (Cherubini and Nielsen, 2016).
Individual Learning: Simply, it is a process through which an individual gains
knowledge. But when comes to organizational context, it broadens its scope.
Every individual has their own skills which they have learned from somewhere. But when an
individual works in an organization, it is so important to learn and explore the knowledge. The
main purpose behind the individual learning is to polish and shape the skills present in an
individual which can be useful for an organization.
Difference between Organizational and Individual Learning: Learning is whether for
an individual or an organization, both are equally important for the organizational achievements.
Basis Individual Learning Organizational Learning
Introduction It focuses on learning of an
individual while working in an
organization.
It focuses on learning of whole
organization while working for
the success of whole
organization.
Purpose APPLE train their leaders to
have clear vision which is
committed to organizational
learning (Shah and Jain, 2017).
APPLE's main purpose is to
give learnings to each and
every employee of an
organization to achieve
employee satisfaction.
Roles and Responsibilities APPLE has defined the roles
and responsibilities which are
helpful in sharing and applying
knowledge for organizational
learning.
APPLE has defined roles and
authorities to each and every
employee because only after
that they get to learn about
how their learnings work
positively for the organization.