BTEC Unit 35: Developing Individuals, Teams, and Organisations Report

This report, developed for BTEC Unit 35, explores the critical aspects of developing individuals, teams, and organizations. It begins by identifying the essential skills and behaviors required of HR professionals, emphasizing communication, empathy, and recruitment. A personal skills audit is analyzed to create a professional development plan, identifying strengths, weaknesses, opportunities, and threats. The report then differentiates between individual and organizational learning, training, and development, highlighting the benefits of continuous learning for sustainable business performance. It demonstrates how High-Performance Work (HPW) contributes to employee engagement and competitive advantage within a specific organizational context. Finally, the report evaluates various performance management approaches, such as collaborative working, and illustrates how they support a high-performance culture and commitment. The report provides examples and analysis to offer practical insights into these essential HR concepts.

DEVELOPING INDIVIDUALS,
TEAMS AND ORGANISATIONS

Contents
INTRODUCTION...........................................................................................................................3
LO 1.................................................................................................................................................3
P 1 Determine appropriate and professional knowledge, skills and behaviors that are required
by HR professionals.....................................................................................................................3
P 2 Analyze a completed personal skills audit to identify appropriate knowledge, skills and
behaviors and develop a professional development plan for a given job role.............................4
LO 2.................................................................................................................................................7
P 3 Difference between individual and organizational learning, training and development.......7
P 4 Analyze the need for continuous learning and professional development to drive
sustainable business performance................................................................................................8
LO 3.................................................................................................................................................9
P 5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation...............................................9
LO 4...............................................................................................................................................10
P 6 Evaluate different approaches to performance management (e.g. collaborative working),
and demonstrate with specific examples how they can support high- performance culture and
commitment...............................................................................................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................12

INTRODUCTION
The aim of this unit is to provide the opportunity to appreciate that developing knowledge and
skills to achieve high performance is a cross- organization activity. It will help to recognize that
their own professional development is just one route to improving the performance of those
teams and organizations in which they work. They will also gain an awareness of the context in
which learning takes place and how development needs are linked to learning interventions
aimed at supporting an organization’s strategy. Hightown Housing works so that every
individual has a roof over their head. Other than this they support their needs and look after their
range of activities across Herts, Bucks and Berks. This report contains issues such as Determine
appropriate and professional knowledge, skills and behaviors that are required by HR
professionals. Personal skills audit to identify appropriate knowledge, skills and behaviors and
develop a professional development plan for a given job role. Difference between individual and
organizational learning, training and development. the need for continuous learning and
professional development to drive sustainable business performance. Understanding of how
HPW contributes to employee engagement and competitive advantage within a specific
organizational situation. Different approaches to performance management (Nightingale, 2018).
LO 1
P 1 Determine appropriate and professional knowledge, skills and behaviors that are required by
HR professionals.
Speaking Ability-
The key skill of HR is considered as the ability of their speaking in front of a large
audience. This skill is considered as one of the most effective skill of HR. It is necessary that HR
makes the speech in a confident manner and it is necessary they try to avoid all the ums, ers and
likes as it annoys the audience and take the centre of focus away from the HR. It is learned with
time many of the HRs of Hightown Housing has gained the perfection in this by gaining more
experience. It is time that helps to develop and boost the personal and professional abilities in the
market in their career (Gao and Bernard, 2018).
Reading people-

This is also considered as key skill for HR. With the experience they have gained in their
line of working they have been able to improve their ability to improve and read the minds of
people. HR of Hightown Housing has the ability to sense that if someone is lying or not about
their profile and experience. Other than this they have the ability to understand their body
language from which they are able to determine the attitude of the individual. With proper
training any individual working in the HR can learn these aspects such as observing things and
learning the expressions that helps them to assess the characteristics of an individual and deal
with them on that basis.
Backbone-
Many of the HR has been seen taking a step down and that makes them weak it is
because they are intimidated by the manager that controls other aspects. Backbone is generated
from the strength on the basis of convictions that an individual has and on the knowledge that is
obtained by him. It is believed by Hightown Housing that more knowledge possessed by HR
more confident they have over them which helps them to prepare for counter with the managers.
Weakness is also determined by age many of the HRs get weak with their age (Dumitru and
Schoop, 2016).
Empathy-
Empathy is considered as one of their skills which is soft and necessary to be a
professional in HR. If they are not able to understand the point of view of a person or employee
to understand the nuance of the situation then they will get stolen of the opportunity which
involves taking decisions appropriately at an appropriate time (De Brún, O’Donovan and
McAuliffe, 2019).
Knowledge Skills Behavior
Interaction HR have high skills of
communication
It is these skills that helps the
HR of the company to interact
with others and make
employees understand about
their role in the company.
Looking for employees Recruitment and selection It is the duty of the HR of the

company to look for
employees that are eligible
and on the basis of the
assessment select them so that
company can achieve their
goals and objectives.
Portfolio of HR
Skills-
Skills of HR involve undertaking those activities which can help the company to increase
their productivity. It deals with issues such as maintain relation with employees, looking after the
quality of service, managing the project etc. so that flow of work is not disrupted.
Role-
HR of the company has a duty to find out the eligible employees by recruiting them also
to select them by taking proper rounds of interview so that their strength and weakness can be
evaluated. Other than this they also have the duty of making the payroll of the employees.
P 2 Analyze a completed personal skills audit to identify appropriate knowledge, skills and
behaviors and develop a professional development plan for a given job role.
Personal skill audit
Strength Weaknesses
 One of my strength is to manage time
properly so that I can complete the task
in an efficient and effective manner.
This way I am always confident that
task assigned to me will be completed
on time so that I can get more
opportunities to improve.
 My skills of communication are good
 I believe with strengths in some areas I
have weakness in some areas such as
leadership skills.
 Other than this I am not good at
analyzing the risk of an outcome
because of which I have to face failure.
 The technological skills I have is not up
to the mark which is considered as one

enough which are important w as I
believe it is because I made interactions
within the members of the team and
able to coordinate with each other
which makes my work successful.
 I believe it is because of my skills of
listening that I am able to lead the team
efficiently because I focus and listen to
their opinion and ideas on different
issues and motivating the members of
the team.
 I believe that my management skills are
efficient and that is because I have been
able to distribute the load of work
properly so that when the work is
complex less problems and difficulty
arise and management of team can be
done with better focus.
of my weakness.
 Other than this my skills of
presentation and skills to solve a
problem are also weak (Holton and
Dent, 2016).
Opportunities Threats
 I have the scope to join courses through
which I will be able to overcome my
weakness.
 There are many platforms of social
media through which I can increase my
knowledge and make an impression on
others.
 If I am able to get myself into a seminar
or conference then I can seek guidance
from the speakers there through which I
can increase my skills.
 There are many threats which I believe
can affect my career such as financial
incapability can put hurdles in the way
of getting training.
 If there is any change in market which
changes the trends then my skills will
loose its abilities.

Professional developmental plan
Development
objectives
Priority Activities to
be
undertaken
Time Criteria for
success
Time
management
Skills
High In order to
understand
assessment
of time
needs to be
done so that
importance
can be
understood
2 months When I will start
to complete the
file in the given
time without
missing the
deadline then I
will be sure that
these skills have
been developed.
Communicatio
n skills
High Activity
required for
it is taking
classes and
with
practicing
gain
confidence.
3 months I will know when
these skills are
developed when I
am able to discuss
the issue in front
of everyone and
present them with
everyone.
Leadership
skills
Medium These skills
will only be
obtained
with
experience
and time.
1 year These skills are
not easy to
develop as there
are no activities
for it and for me
it will take time
as I don’t have
that much
experience
Technology High In order to 3 months These skills can

skills improve this
skills
activities
such as
enrolling in
a developing
program can
help
4 months
be easily
developed and I
am sure because I
have learned
these skills and I
am using this in
my work.
Problem
solving skills
Medium Activity
required for
this is the
program of
training and
development
that is
enrolled by
the company
In order to
develop these
skills I enrolled
myself in the
program and now
I am able to
counter the
impact of the
situation so that I
can solve the
problem.
LO 2
P 3 Difference between individual and organizational learning, training and development
Individual learning-
It is considered as the community of learning which the smallest among all which
involves only one person and that one represents as a community. It is believed by the managers
of Hightown Housing that when an individual employee or trainee learns new things such as
skills, ideas, performance, productivity improves. It can have the most cost effective and time
saving advantage for the company. When an individual learns new methods and skills to perform
with then he or she must share it with their colleagues. Otherwise the benefit will go in vain and

it will only be beneficial for the sole person. It will be advantageous for him as when or if he
changes his job and leaves the company those skills will be added into his profile which will
become beneficial for another company (Ward and et.al., 2018).
Organizational Learning-
All the aspects of learning such as individual, inter organizational etc. all of these
contributes to the communities of learning for the company as a whole. The process of
organizational learning states that on the basis of function they are gaining the knowledge which
is related to adapting and bringing the change in the environment so that efficiency of it can be
increased. For instance companies such as Toyota, Hightown Housing goes beyond the depth of
this aspect to make it effective. If there is requirement to fix the root cause then they will fix it.
In the process of taking out the cause and mistakes every individual to group learns to handle
these things (Ahmed and Kassem, 2018).
Training and Development-
This aspect is the one which deals with giving and providing all the instructions to
employees so that they can understand the method and gain the knowledge which concerns the
information of technical knowledge. This is the difference between training and development
and organizational learning. Other than it this also undertakes to train the employees of the
company with machines so that they can use it in a better way and perform more so that
efficiency of the company can be increased. The department of development is a bit different
from training as it looks after the growth of education and maturity of people in positions that are
managerial. The process of development is concerned with the relation that helps them to gain
insight work on the attitude, adapt the new trends, relations with other people and skills required
for leadership (Gentle and Clifton, 2017).
P 4 Analyze the need for continuous learning and professional development to drive sustainable
business performance
In order to assess and work on the motive of learning continuously it is necessary that learning
cycle by Kolb is assessed and implemented in the culture of Hightown Housing.
Diverging-

People dealing in this aspect have different perspective and thought process for things. It
is because they are sensitive in nature. They believe that instead of doing things watching is
more beneficial so that they can collect the reliable information and solve the problems with the
help of imagination. It is believed that people at this stage are best at viewing things and
situations which are different from the point of view. This aspect by Kolb states that people
perform better when they are stuck in a situation which can be solved through generation of ideas
such as brainstorming.
Assimilating-
This aspect of learning contains approach that is logical, concise. It is because concepts
and ideas behind are important to people. At this cycle of learning people wants to get an
explanation instead of getting an opportunity that is practical. They state that people understands
better and clear if the things are in a logical order. People who are involved in this style of
learning are less focused on other people instead they are more concerned with knowing about
the ideas and concept behind it. This style of learning is considered as useful in the career of
science and information (Standing and et.al., 2016).
Converging-
People who are in this style of learning can easily work on solving the problems and
through their learning they will be able to assess the solutions of the issues that are practical. The
preference of these people are tasks that are technical and people with interpersonal aspects.
People with these styles are considered as best because they take out practical uses for the
theories and ideas. The problems that they solve are done by making decisions on finding the
solutions to the questions. These people who believe in this style tries new things so that they can
work with applications that are practical (Rupprecht and et.al., 2019).
Accommodating-
This learning style works on different approach and belief and that is to rely on intuition
rather than believing on logic. Analysis of other people are taken by these people on the basis of
approach that is experiential. They carry out plans because they are attracted to challenges that

are new. Among the general population this style is considered as prevalent. These people rely
on other people so that they can gather the information then carry out the analysis.
LO 3
P 5 Demonstrate understanding of how HPW contributes to employee engagement and
competitive advantage within a specific organizational situation.
Many businesses such as Hightown Housing has one objective that is to improve the
performance of the company on both the basis that is short term and long term. Businesses works
on the approach that for the short period they will keep their performance solid and for the long
period they will work on it as constant so that they can sustain in the environment that is
competitive. High performance working is enabled when the employees of the company are not
satisfied and their performance is low then HPW is enabled to support these activities. It helps
the issues which are related with leadership and management. Review of every component will
be identified by the team of senior management so that they can plan strategically and take
decisions. So that blocks of the organization can be build. It is necessary that high performance
working focus on the issues of HRM practices. The concept of engagement with employees and
high performance working is interrelated with the performance of Hightown Housing. With the
help of this they will be able to get more contribution by the employees of the company. This
will be done by increasing the interest of employees through which they are able to add value to
the operations of the company. With the engagement of employees performance of the company
will increase and the career of employees will be developed. It is possible when the employees
are loyal and trustworthy to the company. There are some benefits to it such as
Better cooperation internally and externally of the company-
They cooperate with the members of the team and they look after other departments such
as suppliers and colleagues. They consider them as the value chain of Hightown Housing
because of which they are open minded and listen to the idea of everyone. The engagement
between managers and employees of the business is also up to the units required in a business
(Stanton and et.al., 2017).
Better organization-

In order to make it more unique they look after many areas which are in the content or
taken out at the time of execution of strategy. This helps the business to find out attributes which
makes the business different from their competitors in the market and helps them to attract new
customers. Other activities are also undertaken by the employees such as CSR and so that they
are able to make a better image of the brand in the market.
LO 4
P 6 Evaluate different approaches to performance management (e.g. collaborative working), and
demonstrate with specific examples how they can support high- performance culture and
commitment
Collaborative working-
It is also known as partnership working which includes different methods through which
more than two companies are able to work together. It can cover networks that are informal and
alliances, projects which involves joint delivery or projects that are of full merger. It can last for
a length of time which is fixed or they can make an arrangement which is fixed. It is necessary
that businesses such as Hightown Housing work with other organizations on a voluntary basis. It
is increasing because they are more efficient for the resources. It is up to the business to keep
their level of independence but on some activities it is necessary to work together.
Management by objectives-
It is considered as that model which is used for strategic management which improves the
performance of organization and complies with the culture of high performance working. The
procedure of this aspect is to define the objectives clearly so that both management and
employees can agree to it. Setting of goals and planning of action increases the level of
participation so that employees of the company understand the importance of commitment and
align their objectives with that of organization. It states that in order to achieve success it is
necessary that they assess achievements, (Barratt, 2018) performance that is actual against the
objectives they have defined. Practitioners of this aspect states that it motivates the employees
and boost their morale so that they can perform on a high level. Sometimes with this aspect
employees emphasizes on goal unfairly which affects the attainment of objectives but in order to