Developing Managers: Analysis of Management, Leadership, and Culture

This report delves into the multifaceted concept of developing managers, emphasizing the crucial skills required for prospective managerial roles. It examines the significance of management styles, such as democratic and bureaucratic approaches, as observed in TUI and Virgin Holidays, respectively. The report explores leadership characteristics, including transactional and transformational leadership, highlighting the importance of communication processes and organizational culture. It further analyzes team motivation, career development, and the application of change management models like Lewin's model. The report also provides insights into leading and motivating a team, and managerial decisions to support objectives and goals. The study emphasizes the importance of understanding employee needs, promoting engagement, and fostering a positive work environment to achieve sustainable business outcomes. Finally, it covers the importance of career development and personnel development needs.

DEVELOPING
MANAGERS
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TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
1.1 Different Management Styles ...............................................................................................3
1.2 Leadership Characteristic.......................................................................................................4
1.3 Communication process.........................................................................................................5
1.4 Organizational Culture and Change.......................................................................................6
TASK 2............................................................................................................................................7
TASK 3............................................................................................................................................7
3.1 Leading and Motivating a team.............................................................................................7
3.2 Managerial decisions to support objectives and goals determined........................................8
TASK 4............................................................................................................................................9
4.1 Promoting career development..............................................................................................9
4.2 Reviewing career and personnel development needs..........................................................10
CONCLUSION..............................................................................................................................11
REFERENCES..............................................................................................................................13
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INTRODUCTION
Developing manager is a concept that highlights required personnel and managerial skills
of prospective manager. By having an improved focus on the skills' development of workforce
the issues can be overcome in desired manner. It has been noticed that by having an improved
focus on the developing manager concept the better strategies can be employed in order to deal
with diverse managerial issues (Daft, 2009). With an assistance of this, personal growth and
career development can be attained in desired manner. In order to have better understanding
about the subject the learning will focus on work culture of TUI and Virgin Holidays.
Learning will provide information in regard to diverse management styles which need to
be referred effectively from the managers to meet goals and objectives. It also helps in evaluating
the communication processes which allows to improve the workplace sustainability. Along with
this, significance of management and leadership styles within organisation can also be
understand effectively so that better opportunities can be created for businesses. By having an
improved focus on developing manager concept the individual works in hospitality sector can
easily evaluate the managerial skills. It will assist in effective development of career
development plan so that sustainability can be well maintained.
TASK 1
1.1 Different Management Styles
Management styles are considered as one of most critical aspect for very organisation and
it allows to advance the work performance in diverse manner. In addition to this, it can be said
that management styles are mainly focused towards making decisions and maintaining
relationship with sub-ordinates (Burke and Collins, 2011). With an assistance of this,
organisations like TUI and Virgin Holidays can easily take employees at a common platform so
that goals and objectives can be accomplished in desired manner.
In addition to this, it can be said that TUI is well focused towards human relationship
approach in order to ensure that work environment is properly maintained. It is one of key reason
that management of TUI consider democratic aspects as critical aspect. Company allows
members to have involvement in decision making process so that needs of customers can be
attained in desired manner (Brooks, 2013). Manager consider employee views to have
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continuous improvement in the process. On the other side, management of Virgin Holidays is
attracted towards bureaucracy management style. In this respect company is well focused
towards autocratic leadership and values at workplace (Baligh, 2006). In this management style
the manager do not allow members to have participation in decision making process. Decisions
made by manager can be referred as unilateral decisions which must be followed by subordinates
without any kind of argument. In this style belief and opinion of manager can be reflected
because decision made by manager is mainly dependent over self confidence.
In order to provide better support to working as per situational changes the management
of both organisations can also look over further management styles. It might assist in ensuring
about conditions and helps in attaining better benefits in context to managerial value.
Classification of additional management styles can be as scientific management, classical
approach of management and systematic approach (Armario, Castro and Ruiz, 2014). By having
an appropriate selection of management approach the business firm can advance the
opportunities and lead business activities to impressive level of success.
1.2 Leadership Characteristic
Leadership is referred as factor which impacts the working of organisation in both
positive as well as negative manner. It has been noticed that by having an appropriate selection
of leadership style the businesses can easily accomplish goals and objectives. It is because
leaders are more focused towards development of morale among employees so that they feel
valued while having an operation within organisation (Ahmad, 2009). With an assistance of this,
better excitement can be created within culture and improve work environment. It also allows to
advance the workforce capabilities by having application of unique ideas. Leaders must consider
activities as a key responsibility in order to meet objectives. Leader need to ensure about self
working capabilities as well as motivation among members. It is also significant for leaders to
have good communication skills so that information regarding work activities can be shared
effectively with the team members (Cassidy, 2016).
There are different leadership styles which are being employed by both TUI and Virgin
Holidays. It has been noticed that TUI consider transactional leadership as critical aspect for long
term sustainability. In addition to this, it can be said that manager focuses on the rewards and
punishment to enhance the level of morale among employees. On the other side, Virgin Holidays
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refer transformational leadership in order to manage the work activities. In this, decisions are
made by manager himself in order to bring the changes so that work culture can be advanced in
order to lead business towards impressive level of success (Cardno, 2015). In addition to this, it
can be said that while employing the leadership styles the managers of both organisations also
need to ensure about few characteristics. Leader must provide valuable aspects for both
organisation as well as employees. It creates trust among management and employees which is
beneficial for long term sustainability (Nicholson, 2013). Self confidence is also a critical aspect
which need to be referred effectively from the managers because without self confidence the
application of tactics can not be taken into account. It also enhances the behaviour in which
individual take responsibility of every decision which also improve work sustainability.
1.3 Communication process
Communication process allows to have effective sharing of information among members
so that work performance can be advanced effectively. It also allows to meet the goals and
objectives for sustainable opportunities. Nowadays businesses are focused towards use of
electronic media for effective communication. Specific process of communication is being
followed by the managers with use of verbal and non verbal communication skills.
Communication process of organisations is mainly dependent over stages like, source, encoding,
channel, decoding and receiver (Samaras, 2010). In addition to this, it can be said that there are
different channels of communication which can be used by companies. Email is a method in
which direct communication is being taken into account with employee. It is referred as formal
way of communication which allows to share information in appropriate manner. Meetings are
also being arranged with employees in order to improve the effectiveness of communication
process. In this, real time reaction can be taken from the employees about the subject. Along with
this, written form of communication is traditional process that allows to share information with
staff members (Nutley, 2008).
TUI is well focused towards email and meetings to have appropriate sharing of
information. The management of TUI is using this method for having interaction with the
managers and supervisors of different departments. It also allows to guide managers effectively
so that work environment can be well maintained. Through this process, management is offering
detail information to specific staff and lead business firm to impressive level of success. On the
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other side, traditional method of communication is being employed by the management of Virgin
Holidays (Holm, 2016). In this, management focuses on use of notice, letter heads, etc methods
to share information with all classes of management. But in emergency situations the company
consider meeting as a channel to have effective communication. However, while having external
communication the businesses are focused towards use of website and advertisement. It allows to
improve the interaction level and ensure that goals and objectives are being accomplished
effectively (Lopper, 2008).
1.4 Organizational Culture and Change
It has been noticed that organisational culture is considered as one of most critical aspect
for every business firm because it allows to meet goals and objectives. By having an effective
understanding of organisational culture the issues can be explored in order to improve
circumstances. It has been noticed that TUI work culture is impressive and participative that
allows business firm to attain diverse benefits (Freese and Samaras, 2016). Company is
continuously having improvement in work activities in order to enhance the satisfaction level
among employees. It is also one of key reason that business firm is improving its process of
facilities delivery to its workforce. Skilled and talented employees are being hired by the
business entity which allows to meet goals and objectives.
On the other side, Virgin Holidays is focused towards diverse elements of cultural values.
Company is focused towards systematic and formal working so they do not allow employees to
take part in decision making process. Management expects that employees hold accountability in
regard to activity so that work quality can be advanced (Rose, 2008). It will allow business firm
to gain competitive edge and ensure that loyalty aspect can also be advanced effectively.
For continuous improvement in the work accountability and participative culture the
management of TUI and Virgin Holiday need to focus on change management process. It is
significant for organisation to ensure that they are having appropriate knowledge about change
need. If change application is not according to customer and employee expectations then overall
outcome might be in negative manner. Lewins model of change can also be referred by the
business entities in order to have effective application of change management (Karp, 2013). It is
significant to understand the functional values so that job allocation to leaders can be taken into
account. In order to maximise the job satisfaction the TUI can employ flexible business model. It
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will enhance the employee participation and lead business firm to impressive level of success.
Moreover, Virgin Holiday can set out new work measures in order to enhance the accountability
within organisation. Such kind of changes within work environment will also create a positive
aspects and help in dealing with diverse issues (Cassidy, 2016).
TASK 2
Covered in PPT.
TASK 3
3.1 Leading and Motivating a team
In addition to this, it can be stated that for sustainable working, it is significant for every
organisation to enhance the level of motivation among team members. According to given case,
the Convent Garden, London is also facing an issue in regard to team management. For effective
use of resources and continuous improvement in the work style, manager of Convent Garden,
London must ensure regarding team management (Nutley, 2008). Members engagement is also
needed to be promoted so that resource planning can be advanced in critical manner. By having
an appropriate selection of approach the team at restaurant can be managed effectively in order to
lead business towards long term opportunities.
For effective team management and building the manager need to gather appropriate
knowledge regarding team individuals. Proper evaluation of employees performance is also
significant because it allows to understand the work style. On the basis of this, manager of
Convent Garden, London need to set out benchmarking standard (Salas, Bowers amd Edend,
2011). Along with this, improved focus on the training and development process is also
beneficial for organisation. Team meeting and interaction is advantageous for team engagement.
It will also assist in promoting the understanding about roles and responsibilities so that positive
work culture can be created to meet objectives.
In order to boost the employees' morale the inter-team engagement is essential so
management need to analyse and understand employees need. With an assistance of maslow
hierarchical needs the decisions need to be taken into account by manager of Convent Garden,
London. It allows leader to ensure that members are satisfied in context to esteem, social, safety
and physiological needs (Armstrong and Stephens, 2015). Staff members must be treated in
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equalised manner to create a healthy work environment. It will enhance the confidence level
among members and enhance the capability to deal with diverse situations. By having an
assistance of collective working the team building and management activities can be employed
in desired manner (Kleynhans and et. al., 2009). It allows to meet the sustainable values for
better opportunities in the competitive market and development of Convent Garden, London.
3.2 Managerial decisions to support objectives and goals determined
Convent Garden, London is well focused towards improvement in work culture and
effective accomplishment of objectives. In order to meet the standards of improvement the
business firm need to consider diverse decisions. Strategic planning is most significant aspect for
Convent Garden, London because it assists in development and application of plan for
operational effectiveness. It is necessary for manager to analyse the past employed activities so
that key success features can be understand. It also allows to understand the issues so that better
decisions can be taken into account (Jackson, Schuler and Werner, 2011). Manager of Convent
Garden, London will bring changes in factors like, communication process, monitoring and
delivery of services. Classified factors plays key role in success of restaurant so management
need to advance such values in desired manner.
Building better relationship with members is also critical to consider because it advances
the trust level between management and employees. By having advanced relationship the
employee needs can be understand in desired manner. On the basis of such information decision
regarding strategies application will be taken into account (Kleynhans and et. al., 2009).
Employee participation can also be advanced by offering decision making process involvement.
In addition to this, it can be stated that by having an improved focus on team building activities
the subordinates' performance can be advanced in critical manner. Restaurant manager can also
focus on decisions that might advance the level of behavioural values so that goals and
objectives can be accomplished effectively (Armstrong and Stephens, 2015).
In addition to this, it can be said that advancement in the management tactics is also
process which assist in meeting objectives. Jamie Oliver Restaurant at Convent Garden, London
also need to ensure about customer needs. It means training must be offered to employees as per
work standards and customer need advancement. It will enhance the work standards so that goals
and objectives can be accomplished in desired manner. Feedback can also be taken from the
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employees in order to recognise the needs (Salas, Bowers amd Edend, 2011). With an assistance
of this, better strategies can be employed in order to lead business towards impressive level of
success.
TASK 4
4.1 Promoting career development
In addition to this, for effective application of tools and techniques the leaders and
manager need to ensure about diverse skills. By having an assistance of swot analysis and self
evaluation the individual capabilities can be advanced effectively. Being a manager at TUI, it is
necessary for me to ensure about skills that can boost my career opportunities (Nutley, 2008). It
is essential for me to have some managerial skills and qualities to contribute in business
development. There are number of skills that need to be consider effectively from me for
sustainable development.
Communication skill is considered as critical aspect which might affect the career
development. I have witnessed that I am good at communication skills which allows me to have
better interaction with members. By having an improved focus on the communication skills the
better sharing of information can be taken into account while having interaction with local and
international customers (Cassidy, 2016). Improved level of verbal and non verbal communication
assist in interacting with people who belongs to different cultures. Communication skills are
major part of personal and professional development because it facilitates in building better
relationship with members. It also improves the level of commitment and assist in meeting
objectives.
Time management also plays a significant role in the career development so I also need to
ensure about it effectively. I have to deal with number of operational activities while having a
participation in TUI. Due to lack of time management skills I face issues in regard to long term
sustainability. It also impacts the effectiveness of activities which might be critical issue for me.
Along with this, leadership is also most concerned aspect which need to be referred effectively
from the management in order to boost the work effectiveness (Karp, 2013). I have witnessed
that I am acknowledged of leadership skills. I have also participated in training program which
has advanced by learning about leadership skills and facilitates me to meet goals and objectives.
For continuous improvement I need to ensure about decision making process standards so that
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better support can be offered to members. Along with this, adaptability is also a skill which
might advance the overall working in diverse manner. I am not so well at adaptability skills
which influences the work effectiveness. It is significant for me to advance the skills in order to
boost the working (Rose, 2008). With an assistance of this, consideration of roles and
responsibilities is also necessary to consider. Improvement in such skills also advances the
positive work environment and lead business firm to impressive level of success.
4.2 Reviewing career and personnel development needs
In order to have sustainable development, it is significant for manager to ensure about
diverse activities which assist in personnel and professional development. It is significant for
business firm to ensure that proper plan is being designed by manager in order to advance the
personnel development .(Freese and Samaras, 2016). It is necessary to design plan as per
objectives so that sustainable opportunities can be attained. In this respect, being a manager at
TUI, I have to set out activities for better advancement in skills. Improvement in skills is also
beneficial to advance the level of resource utilisation.
Objectives Time Line Actions Taken
To advance the skills
for team building
activities
1 month
I will focus on regular interaction with team members.
Practical application of activities is also beneficial to
create a positive work environment. Improvement in
morale of sub-ordinates to advance collective working
To improve the
communication
skills
2 months
By having an assistance of training regarding
communication, positive circumstances can be created.
Attending a seminar on communication is also
beneficial. Moreover, taking the active participation in
presentations
To advance the level
of stress
management skills
2 months
I can focus on stress management training program to
advance the skills, consideration of meditation activities
also assist in stress management for sustainable support.
To enhance the 4 months I can focus on practical activities to advance the
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leadership skills
leadership skills. Workshop can also be beneficial to
advance the skills. Observation of various leading people
is also beneficial to improve leadership skills
To boost time
management skills
for work efficiency
advancement
Continuous
Learning
I can join various programs which allows to understand
significance of time management skills and models. By
analysing the last activities I can improve circumstances.
To analyse conflict
improvement in
issue management
skills
Continuous
Learning
I can also focus on discussion with team members so that
I can advance conflict management skills. Reference of
case studies is also beneficial for learning
By having an advanced focus on presentation and regular basis interaction with
employees, I can easily understand the needs. On the basis of such information the better
strategies can be framed in order to meet key goals and objectives. Along with this, observation
of senior members will allow me to understand the key values. With an assistance of this, long
term sustainability can be advanced in order to lead business towards impressive level of
success. Training and development session on diverse skills is also significant which might assist
in overcome issue. Along with this, reading books, watching videos and further learning tools are
also beneficial because it assists in meeting key requirement. On the basis of this, the skills can
be advanced and lead business to impressive level of success.
CONCLUSION
As per above study, it can be concluded that developing managers means improvement in
skills of manager to ensure about work standards. By having an improved focus on the skills'
development of workforce the issues can be overcome in desired manner. It has been noticed that
TUI is well focused towards human relationship approach in order to ensure that work
environment is properly maintained. It is one of key reason that management of TUI consider
democratic aspects as critical aspect. It has been noticed that by having an appropriate selection
of leadership style the businesses can easily accomplish goals and objectives. It is because
11

leaders are more focused towards development of morale among employees so that they feel
valued while having an operation within organisation.
In addition to this, it can be interpreted that, nowadays businesses are focused towards
use of electronic media for effective communication. Specific process of communication is being
followed by the managers with use of verbal and non verbal communication skills. By having an
effective understanding of organisational culture the issues can be explored in order to improve
circumstances. Proper evaluation of employees performance is also significant because it allows
to understand the work style. On the basis of this, manager of business entity can need to set out
benchmarking standard. Building better relationship with members is also critical to consider
because it advances the trust level between management and employees. It allows to lead
business firm towards impressive level of success.
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