Developing Manager Report: Management Skills and Development Plan

This report, titled 'The Developing Manager,' explores various facets of managerial roles and responsibilities. It begins by comparing management styles, specifically autocratic and democratic approaches, within Hilton Hotels and Marriott Hotels, analyzing their classical and systems theories. The report delves into leadership characteristics, motivational theories (Maslow's and Herzberg's), and conflict resolution strategies within these organizations. It evaluates communication processes, including verbal, written, and non-verbal methods. Furthermore, it examines organizational culture and change, assessing self-management skills through SWOT analysis and setting development objectives. Finally, the report concludes with a career development plan, supporting managerial and personal skill enhancement for future growth, all contributing to a comprehensive understanding of effective management practices. This assignment is available on Desklib, a platform providing students with AI-powered study tools and resources.

The Developing
Manager

Table of Contents
INTRODUCTION................................................................................................................................2
TASK 1.................................................................................................................................................3
1.1 Compare different management styles...........................................................................................3
1.2 Discuss leadership characteristics.........................................................................................4
1.3 Evaluate communication processes in selected businesses...................................................6
1.4 Analyse organisational culture and change in selected businesses.......................................8
TASK 2...............................................................................................................................................10
2.1 Assess own management skills performance...............................................................................10
2.2 Analyse personal strengths, weaknesses, opportunities and threats....................................11
2.3 Set and prioritise objectives and targets to develop own potential.....................................11
TASK 3...............................................................................................................................................12
3.1 Lead and motivate a team to achieve an agreed goal or objective......................................12
TASK 4...............................................................................................................................................15
4.1 Support of managerial and personal skills in my career development................................15
4.2 Create development plan.....................................................................................................16
CONCLUSION..................................................................................................................................17
REFERENCES...................................................................................................................................18

INTRODUCTION
The developing manager keeps the development team on track and provides day to day
technical management and process guidance on development activities. It is a process of lining
improvement in the set of own ability to manage the operation and function of organisation to
accomplish the personal and professional objectives. This involves the areas like leadership styles,
training and development, cultural and social development etc. This report includes comparison
between two organisations which consist of understanding management theories and principles,
characteristics of leadership, communication process and changes in organisation culture. In
addition with this, the discussion of self knowledge and appraisal, own potential of organisation and
explanation of managerial skills in organisation is done. Apart from this, SWOT analysis of
manager is explained (Cozolino, 2014). Later part of the report depicts the career development plan
for employees within a business with accompanying the present and future needs of an organisation
which are needed for improvement.
TASK 1
1.1 Compare different management styles
Management styles are the ways which a manager uses to do planning, prioritizing,
organizing of various tasks within an organisation. These are used to achieve the company's goals
and targets on right time in an effective manner. These styles help a manager to perform multiple
tasks at a single time in organisation. This also help them to handle different situations. This can be
better understood by the comparison of two big hotels of UK, Hilton Hotels and Marriott Hotels.
Comparison of different styles of manager in the two organisation are as follow :-
Management style in Hilton Hotel
Being a global brand of hotel known amongst people for its high quality, this hotel strives to
work in a manner that can fulfil the demand of guests in an effective manner. It provides a high
standard of living with exclusive relaxation and rejuvenation facility for people. Manager in this
hotel use different styles of management depending upon the situation but most of the time work
with Autocratic style. Here they do not take any input of ideas and suggestions from their
subordinates. This implies that decisions in this style are solely taken by managers upon their own
discretion.
Management style in Marriott Hotel
Marriott Hotel is a lavish hotel with high reputation in market for the excellent quality
services provided by them to the consumers. Over years, hotel has been known for incomparable

experience provided to customers in terms of products and amenities. Managers in Marriott use
Democratic style of leadership, where they accept inputs from their employees and subordinates.
Also get explanation of positive and negative affects of the decision (Turner, 2014). This style leads
an employee to feel connected and loyal with organisation.
Classic Theory
Classical theory is a set of uniform ideas which a manager use on the management of
organisation. There are different theories used by organisations, such as :-
 Classical theory of Hilton Hotel – Hilton Hotel uses a scientific approach of management,
proposed by Taylor. This is based on the concept of planning, specialisation, standardisation,
simplification. This help them to establish productivity in their products and services.
 Classical theory of Marriott Hotel – Weber's Bureaucratic approach of management is used
by Marriott Hotel. This approach is a hierarchy structured and every employees has to report
to their higher authority. They follows a proper structure, specification of work, rationality
and democracy to achieve objectives in organisation.
System approaches of management is a of different but inter linked elements of an
organisations, which all work to achieve a common objective (Hunt and Weintraub, 2016). This
system is divided into three parts, input, process, and output. System approaches of different
organisations are as follow :-
Hilton Hotel Marriott Hotel
They use to follow open system approaches,
where parts of system use to interact with
environment. Transfer of man power, material,
and information is a part of this.
They uses closed system approaches, which do
not allow any interaction of system elements to
environment. For example, research department
of hotel do not allow exchange of man power,
material or information in environment.
1.2 Discuss leadership characteristics
Leader is a person in organisation which help employees and motivate them, in order to
achieve organisational goal. It is all about working with a group of individuals so as to encourage
them to perform the task with increased productivity. Also, it acts as a prerequisite for aligning the
behavioural characteristics of personnel towards achievement of organisational goals and
objectives. Leadership is not just associated with possessing the authority to take relevant and
appropriate decisions regarding the task. It is more about mobilising the efforts of employees to deal
with complex situations and attain the desired results. Anyone can become a leader yet what

distinguishes them from other business persons is the directed approach they possess towards the
work and the passion they have to get the task completed within stipulated time. With their focussed
lookout, they act as role models for the staff and substantially motivate the employees to work
according to them.
Leadership in Marriott
Leaders within Marriott Hotel possess the confidence to lead the team in an effective and
efficient manner. They understand the significance of possessing enough confidence and self belief
that employees can follow their commands and rely upon them. Leaders provide adequate direction
and set priorities for their employees. This largely helps them to complete their tasks within the
allotted time limit. By aligning the behaviour of staff towards the vision of company, leaders in
Marriott Hotel direct the team towards achieving organisational goals.
Leadership in Hilton
Leaders motivate the employees for operating in an effective and efficient working so as to
meet the needs and demands of consumers. They are passionate towards their work and direct their
team in the same way. Leaders within Hilton hotel guide their employees and largely inspire them to
help each other. This assists the workforce in developing a sense of belongingness towards the team
so as to achieve the organisational goals and objectives by working in a collaborative manner.
Motivational Theories
Motivation is a activity performed by a leader or by owner of a company. This can be a
group or an individual activity, which is performed to make an individual move towards
organisational goal (Van Hoorn, 2014). Different organisations uses different types of motivating
theories, like :-
Motivational theory applied in Hilton Hotel– Hilton Hotel uses Maslow's hierarchy theory
which is based on needs of human, which will motivate employees for developing new products and
services that can meet customer requirements.
 Physiological needs– Food, shelter, air etc. are basic needs of a human. It is very important
for Hilton Hotels to motivate them in this manner, this can help them in better performance
and contribution in growth of organisation.
 Safety needs– After completion of physiological needs, an employee want to for safety of
job and health. Assuring employees for their security can increase in motivation to work
with organisation.
 Social needs– This is a need which appears after getting satisfied by safety needs ( Dixon,

2017). This can be gain by an employee by interacting with others.
 Esteem needs– Esteem need is referred to the need of respect in an organisation. Employees
in an organisation must get a training so that, the can become confident , competent,
independent in their work and will contribute to the highest level.
 Self actualisation– This is the last step of need hierarchy. After getting satisfied on all the
needs of human, employees start working and contributing their best for the organisation
growth and productivity.
Motivational theory applied on Marriott Hotel – Marriott Hotel follows a Hygienic theory
of motivation which was given by Herzberg. This theory of leadership have focus on asking two
questions from the employees, out of them first is when the employees feel very good in the work
place, and second is visa versa of this, when the employees felt extremely bad at the work place.
This theory is based on two factors one is motivation and another is hygienic factors. Motivational
factors involves factors like achievement, recognition, responsibilities, and growth, where as,
hygienic factors involve job dissatisfaction, company policy and administration, low salary, bad
working conditions, etc. which will demotivate the employees.
Conflict resolution – As employees in a same work place have different goals and beliefs,
therefore conflicts between then are unavoidable (Buckingham and Coffman, 2014). It is not easy to
say that controlling a battle in it's initial phase is always easier. Some of the tricks which companies
uses to solve conflicts are :-
Hilton Hotel Marriott Hotel
Strategy used by this organisation is not very
good to solve the conflicts. As the person with
more power in organisation can only win the
conflict, which decreases the confidence and
increase the negative feelings in mind of that
person who has loss the conflict.
Collaboration is the method used by manager in
Marriott Hotel. This is not a win or loss condition
for both of the parties. In this manager use to find
an appropriate solution for the conflict where both
of the ends get agreed. This leads harmony in
employees.
Roles of partnership and stakeholder– The roles of partners and stakeholders differ in each
organisation and it largely depends upon the necessity of enterprise. Partners are the persons who
come together to share profits and losses associated with a specific business in a certain proportion.
They have focus towards the organisational goals and motivate the employees so that, they can
work to achieve that goals. Stakeholders are the individuals or can be the group of people who can
get affected by the organisation and have capability to affect that organisation like creditors,

suppliers, competitors, buyers, etc. (Incardona, 2014). Organisation have to focus mainly on the
stakeholder which can affect their both internal and external factors, out of them some are
controllable by company and some are not.
1.3 Evaluate communication processes in selected businesses
Communication– The process by which information is exchanged between individuals
through a common system of symbols, signs, or behaviour. This is a technique of expressing ideas
effectively. In other words, it can be describe as a two way process of reaching mutual
understanding, in which participants not only exchange information , ideas, news and feelings but
also create and share meaning. This process connects persons or places, in business it is a key
function of management. Communication is important for an organisation as they can't operate
without this between departments and employees. Thus, it can be verbal, written or non verbal in
nature (The communication Process, 2019).
Types of Communication
Communication is a process which can be carried out in a variety of forms to execute the
process effectively within the hotel. The types of communication are:-
Verbal: This is a type of communication wherein management as well as employees
communicate by way of spoken words. It is necessary that there is clarity of thought and views
while delivering information.
Written: It is a form of communication where relevant information is delivered by top
management by way of written documents. Written communication can be done by way of memos,
business reports, notice board, email etc.
Non-Verbal: This is a type of communication which makes use of non-verbal cues like body
language, tone of voice, modulations of voice, gestures, eye contact, postures to demonstrate
relevant and suitable information to workforce.
Different organisations use different methods of communication and they are mentioned
below:-
Communication process in Hilton Hotel
The Hilton organisation uses verbal form of communication which is face-to-face between
peoples. This communication includes words, speaking or sounds. In this form of communication
information is shared between individuals by using speech. Hilton effectively uses this form of
communication so that employees can easily understand the message being delivered. Also,
communication within the hotel ensures that clear pronunciation, tone and inflexion of voice are

used to optimally exhibit the though amongst the organisation. This form is all about language, both
spoken and written. This refers to our use of words through which organisat6ion can inform others
of our needs or to impart knowledge. In this form of communication, clarification is must.
Communication process in Marriott Hotel
The Marriott Hotel uses written form of communication which involves any type of message which
makes use of written words. This form of communication is most crucial and effective mode of any
business organisation. Written communication uses various forms such as employee manuals, e-
mails, job descriptions and reports. The main advantage of this form in business communication is
that, the individual can inform an employee about their overtime work through e-mail instead of
face-to-face. This also saves money as the e-mail are used instead of long phone calls, and the
major advantage is that this provide a written proof in case of any dispute or conflicts. In order to do
this, written communication go through some disadvantages as in, it is costly if the sender and
receiver are sitting next to each other then they have to waste money on paper or internet services.
Barriers to effective communication
In context of hospitality organisation, particularly hotels, the most observed barriers to
effective communication are described below:-
Linguistic Barriers: Language is one of the biggest barriers observed within any
organisation. It is often noted that the staff and management within hotels are from different
national backgrounds due to which their mother tongues are at time diverse. It is required that
management of both the hotels devise such strategies that can take into consideration this barrier
and accommodate effective communication within the enterprise.
Cultural Barriers: The staff employed within hotels are often observed to be diverse in
terms of age, culture, educational and national backgrounds. This gives rise to the possibility of
cultural differences amongst the workforce which can cause hindrance in the process of
communication developed specifically for the enterprise.
1.4 Analyse organisational culture and change in selected businesses
Organisation structure is the process of communication flow used by company for smooth
and efficient working (Ward, 2016). This determines how the roles, power and responsibilities are
assigned, controlled and coordinated, and how the information passes through the different levels of
management. Various organisations use different types of structures, described as follows:-
Marriott Hotel Hilton Hotel

This organisation follows matrix organisation
chart where employees are divided and groups
are formed to work under a project which is lead
by project manager. It facilitates better, open
communication, flexible environment that can
easily shift resources according to needs
(Bolden, 2016).
Hilton organizational structure is hierarchical
due to the massive size of the business that
comprises near 13 brands serving approx 140
million guests in 2015 alone. Moreover, Hilton
organizational structure can also be described as
divisional and the business is divided into the
following divisions -
 Ownership division – Comprises approx
146 hotels with near 59,463 rooms which
are owned or leased by Hilton
Worldwide
 Management and franchise division -
Comprises approx 4,419 hotels with near
691,887 rooms.
 Timeshare division – Comprises approx
45 properties and 7,152 units.
Types of Organisational Culture
Organisational culture refers to the underlying values, beliefs, norms, assumptions and ways
in which individuals interact within the organisation. Culture differs in every organisation
depending upon the nature and structure of management and workforce. In this context,
organisational culture of Marriott and Hilton is described below:-
Marriott Hotel Hilton Hotel
The culture of this hotel believes in putting
people first, managing and delivering excellence
of service, embracing any necessary change and
acting with integrity at at all the times. The
management of Marriott Hotel follow power
culture where the majority of power is in hands
of few personnel who influence the behaviour of
team.
The culture of this hotel is to treat guests as
supreme and deliver exceptional experiences
that can meet the needs of consumers and satisfy
them with a need to retain them for a long
duration of time. Also, providing a lavish
lifestyle for guests and career development
opportunities for staff is embarked in their
culture and way of operating. Basically, they
follow task culture wherein teams are formed

with the objective of addressing specific issues.
Factors influencing changes in culture
Changing an organisational culture is one of the most difficult leadership challenges. That's
because an organisation culture comprises an interlocking set of goals, processes, roles,
communications practices, values, attitudes and assumptions. Cultural change is a concept that
denotes internal and external factors leading to change in the cultural patterns of societies and
organisations. This culture determines how employees describes where they work, how they
understand the business, and how they see themselves as part of the organization There are many
factors that affect organisation and they are mentioned below :-
Marriott Hotel Hilton Hotel
Political factors influences the organisation as
the central and state government, changes rules
and regulations regarding services to be
provided, taxation to be charged, etc. (Retallack,
2016). For instance, organisation can employee
women workforce more so empower them and it
should not employee child labour as per the
different rules and regulations of government.
Scientific and evolution of technological factors
influences this organisation to change its culture.
It will need proper research and development in
an organisation as advancement of technologies
has brought revolutionary change and this
depends on inventions of new services and
discoveries of new products like meditation
centre in hotel, new techniques used for spa, etc.
TASK 2
2.1 Assess own management skills performance
I am an assistant manager of Clayton Crown Hotel, London which is a brand of Dalata Hotel
Group. Before I analyse my skill performance, let us understand the term management skills which
is performed individually or in team. I use various management skills to achieve business objectives
efficiently and effectively. Management skills are the certain attributes that I posses in order to fulfil
organisations task. They include the capacity to perform executive duties in organisation while
ignoring serious situations and quickly solve problems when they occur. There are various
management skills like it can be done through proper planning, organising, decision making,
problem solving in an organisation. The various types of management skills are as follows:-
Technical skills: I use these skills when sales are needed to be increased or while designing
different kind of products and services. It gives the ability and knowledge to use variety of
techniques to achieve goals and objectives. This skill demonstrates the knowledge and capabilities

required to perform specialized tasks (Royle and Laing, 2014). Our management often need to have
technical skills in order to communicate effectively with line workers and coordinate efforts.
Personal skills: I use my personal skills for maintaining harmony in the organisation which
includes positive attitudes and behaviours, strong sense of responsibility and an interest in lifelong
learning. This is to concern with how people manage and express themselves.
Leadership skills: Effective leadership is necessary in every organisation for accomplishing
goals. I use both autocratic and democratic leadership styles. When quick decisions are to be made
then I use this style (Mintzberg, 2017). But when decisions are to be taken after thorough and deep
analysis then I take views and suggestions of subordinates and use democratic style of leadership.
2.2 Analyse personal strengths, weaknesses, opportunities and threats
It is necessary for an organisation to determine strength, weaknesses, opportunities and
threats as it helps in knowing about the development areas of an organisation. Being the assistant
manager of Clayton Crown Hotel, I am analysing my strength, weakness, opportunity and threat.
Strength Weakness
 I can handle large number of customers
effectively.
 I am qualified and well experienced to
deal with the scenarios arising in the
organisation
 I have good communication skills for
efficiently resolving conflicts amongst
staff.
 I am easily able to gain trust of other
employees.
 I am unable to lead the team effectively
so that they can complete the task
within time.
 I often lose my temper in situations of
extreme complexity.
 I can not tolerate nuisance or in-cordial
behaviour within the entity Lack of
professionalism on managers will not
be tolerated.
Opportunities Threat
 I have an opportunity to develop my
collaborative working skills so as to
manage the team effectively.
 My negative attitude and lack of
adequate patience often turns the team
against me.
2.3 Set and prioritise objectives and targets to develop own potential
As a manager, I am responsible for renewing and updating my skill and knowledge
throughout the working process (Perlmutter, 2017). It is continuous and life long process of shaping
and improving personal ability to accomplish goals and objectives. Following are the points which

will improve my skills -
 Goal setting : I will set my goal which will be beneficial for my personal and professional
life both. Setting smart goals can help me to evaluate the goals I wish to set. I write down
my goal in my business plan which help to keep me on track to achieve them and I will
posses those abilities to achieve them.
 Learning programs : I will join learning programs which will enhance my ability and
enhance my knowledge and will help me in adapting new ways of working through new
technologies and techniques.
SMART objective:
To enhance the knowledge level of employees by 60% by 3 months
Specific: My objective is to develop potential and enhance the knowledge level in my staff
so that the weaknesses of organisation can be converted into strengths. To achieve this objective I
will provide training and development programmes for the staff.
Measurement: To achieve the goal, I will evaluate the number of skilled employees on the
basis of their training. I will try to enhance the knowledge base of employees by 60%.
Achievable: My objective is achievable and attainable as I have my all potential resources to
trained my subordinates. Also I have the ability to trained them and enhance their communication-
and-interpersonal-skills.
Realistic: This objective is realistic and will assist in increasing the overall performance of
team and organisation.
Time-oriented: The training will be started by 28/01/19 and at the end of every week, the
evaluation will be held to analyse how much knowledge has been enhanced and at the end the
objective will be achieved on time. This training sessions will be conducted for a period of 3
months.
TASK 3
3.1 Lead and motivate a team to achieve an agreed goal or objective
Lead and motivate staff– In achieving an organisational goal, leader plays a vital role, as it
motivate employees and lead them towards achieving the goals. As a brand new restaurant by
Frankie Benny's is opened in Stratford, London. So, for a successful business in Stratford, I have to
motivate and lead the employees in an effective manner (Beratarrechea, 2014). My perspective
towards human have to be open and its essential for me to know about different needs of
subordinates and employees. The ways which can used by me to motivate the employees are as
follow :-

 I can communicate the vision and mission of organisation to staff and specify its link with
the job roles assigned to individuals within the team.
 I can build effective communication with team so as to take regular feedbacks from them
and develop a healthy and friendly atmosphere.
 I can make use of rewards and recognitions so as to appreciate performers within team and
align the behaviour of remaining members towards the goal in same manner.
 I should develop an atmosphere where personnel can freely share their views and opinions
to gather unique and creative ideas for increasing overall productivity
 I should provide opportunities to everyone within team to empower them and make them
capable of delivering effective performance I can undertake such activities which foster a sense of belongingness within individuals
towards the team and create cohesion among them
Communicating– Open communication style is the best way to communicate the goals,
vision, mission and objectives of the organisational to their employees. As a leader, I have to lead
the team effectively to ensure that the communication with employees is clear. This will assist me in
aligning their behavioural characteristics towards achievement of organisational goals and
objectives.
Team Building– For achieving a common goal and objectives, it is the best way of working
together in a project (Hunt and Weintraub, 2016). By building an effective team, I can overcome
those barriers that hinder the achievement of goal and improve the process of problem solving and
decision making. This is necessary for developing solutions for conflicts. For achieving success in
Stratford, I have to build a team which have combination of talent, skill and creativity.
Process and stages of team building – For building an effective team, I have used
Tuckman's Team Building Model. The stages of this model are described below:-

(Source: Tuckman's Stages of Team Building, 2019)
Forming: Here, individuals within the team are introduced to each other in terms of their
personal profile, educational background etc. At this stage, everyone is excited to initiate a new task
and to meet new personnel. Project goals, stipulated time limit, rules and regulations and individual
job roles are clearly specified here.
Storming: Once the team is effectively formed and introduced, individuals start working
upon delivering performance as required for meeting team and organisational goals within
stipulated time. Different members may have diversities in their working patterns and this gives rise
to conflicts between them.
Norming: This is the stage where individuals within the team work together for resolving
internal differences and conflicts. This can be done by socializing more with each other and striving
to help each other overcome their difficulties.
Performing: In this stage, individuals work together as a team to achieve the desired goal.
Clear description of roles and positive relationships within team members assist in ensuring that
tasks are completed in assigned time limit. Here, in this stage, I delegate most of the work to
subordinates so that team can get a chance to develop their potential for future.
Adjourning: When tasks assigned to the team are completed and goals associated with it are
accomplished, the project team is dissolved. This is the last stage of team building which marks
cohesion among the team members.
Group Dynamics– It is related to the physiological and behavioural factors of a group. It is
essential for me to ascertain and analyse the group dynamics so as to effectively lead the team. I
Illustration 1: Tuckman's Stages of Team Building

optimally define the roles and functions of employees in the project. This assists in ensuring their
development and healthy relationship with other members.
Effective and ineffective team– Effective teams are those which are small in size, made for
short time duration, have appropriate communication structure and achieve objectives on time
(Cozolino, 2014) I strive to lead the members in a way that they can become an effective team and
accomplish their goals. On the other hand, an ineffective team is the one which do not have an
appropriate leader who can lead the team well. Here, objectives are not clear and methods adopted
are unsuitable as per the situation.
3.2 Managerial decisions made to support achievement of agreed goal or objective and
recommendations for improvements
To achieve the goals and objectives of Frankie Benny's, I have to make certain managerial
decisions in respect to customer services, strategic decision-making, operational activity and
effective relationship between the group. These decisions are taken to fulfil the long term need of
company. The decision taken by me are related to optimum utilization of resources within the
company. Money, manpower, machine, market etc. are considered as the most essential resources.
Each and every problem have multiple methods to solve so choosing the best alternative is also part
of managerial decision-making (Thornton III, 2017). By taking effective decisions, I can ensure
accomplishment of objectives within timely manner. Such decisions taken by me are described
below:-
 Training and development: I have taken the decision to conduct training and development
sessions for personnel within Frankie Benny's at regular intervals. This will assist the
employees in developing their potential for completion of tasks so as to achieve
organisational goals with optimum utilisation of resources.
 Devise an effective communication strategy: By designing and enforcing an optimum
communication strategy, I can convey important facts and findings related to the project to
individuals within the organisation. Also, relevant details related to decisions taken in
context of enterprise are delivered to staff so as to acquaint them with the reason behind
such decisions.
 Authority, delegation and empowerment: I have decided to make use of delegation to
distribute such tasks which are not much essential and can be carried out easily by
employees. I render them the authority to take necessary decisions related to that task also.

TASK 4
4.1 Support of managerial and personal skills in my career development
It is very important for me to have managerial as well as personal skills. It will help me to
develop myself in an organisation (Royle and Laing, 2014). Some of the required managerial skills
are :-
 Communicating– I need to possess adequate communication skills so as to deliver
necessary information and statistics related with assigned tasks. By building effective
communication within enterprise, I can even take feedback from employees about ways to
increase productivity.
 Time management– The base of my knowledge should be strong enough so as to enable me
to take decisions within assigned time. Also, with the help of time management skills, I can
ensure timely completion of tasks.
 Decision making- I wish to possess necessary skills and knowledge which will enable me to
take relevant and suitable decisions within due course of time. By taking timely decisions, I
can ensure that organisational goals and objectives are duly achieved.
Also, I need to possess certain personal skills which will enable me to effectively manage
the tasks as well as the team. Some of the personal skills required by me are described below:-
 Positive lookout– It is essential for me to keep an optimistic and positive approach towards
work so that employees can learn from me and work towards timely completion of tasks.
 Effective Behaviour– This is necessary that I have a formal and effective behaviour towards
individuals as well as the team. This will assist me in ensuring that organisational goals and
objectives are achieved within due course of time.
4.2 Create development plan
S.
N
o.
Learning
objective Current
proficiency
Target
proficiency
Development
opportunities
Judgement
criteria
Time scale
1 Need of
effective verbal
communication
I am capable to
share my
thoughts with
my team
members in
To
communicate
efficiently
with my team
members and
I am going to
start
interaction
with new
peoples and
Co-workers,
subordinates,
top
management
can judge
The time
duration
which is need
to complete
this is about 1

written but,
face problem
when it come to
share it orally
and not able to
express my
ideas properly.
can explain
my ideas to
them.
will going to
attend
seminars so
that my
hesitation
come to an
end.
my
performance.
month.
2 Needed
leadership
quality I can handle a
small team
efficiently but
unable to
control and
complete the
work while
managing a big
team.
Try to
complete the
work timely
and manage
the
organisational
work.
I am going to
learn from
senior
management
that how to
organise a big
team and
manage them
so that work
come to
complete on
time.
Top
management
authority can
judge me.
I need around
40 days to
develop this
in myself.
3 Needed
creative
thinking
Thinking out of
the box is
difficult for me
Try to think
out of the box
to attract
ideas by
subordinates.
Attain
programs
related to
innovative
thinking.
Top
management
and co-
workers can
judge me.
I need 3-4
months for
improving
my thinking
power.
4 Need of proper
decision-
making process
Taking relevant
and suitable
decisions
within
stipulated time
is often tough
for me.
Try to take
proper
decisions on
time.
Collect
important
information
from
associates to
take effective
and timely
decisions.
Top
management
can judge
me.
Time during
which is
required is
around 30-40
days.

CONCLUSION
From the above report, it has been concluded that the appropriate development of manager is
essential for the organisation to improve the management and leadership styles. The classical theory
is implied in management style. Different motivating styles are used to lead the organisation.
SWOT analysis helps the company to find out the exact opportunities available for them in the
market and the threats by which organisation got effected. To develop the own potential, mangers
are required to set the objectives and target for them. Now, manager will plan the ways to motivate
and encourage their employee by which organisation can achieve the goal and objectives. Effective
team building is essential for an organisation to achieve the goals. The team have to be corporative
and coordinative in every aspects. At last they develop the plan to which their career will be
enhance and they can easily attain the successful business objectives.