Report: Developing Manager, Hilton Hotel, Management and Leadership

This report delves into the essential aspects of developing effective managers within the hospitality industry, using the Hilton Hotel as a case study. It examines various management styles, leadership characteristics, and communication processes. The report analyzes the importance of organizational culture and change, along with the ways managers can lead and motivate their teams, make decisions, and leverage their skills. Task B of the report provides a detailed self-assessment of management skills, identifying strengths, weaknesses, opportunities, and threats, and sets priorities and objectives for personal and professional development. A comprehensive professional development plan outlines specific learning objectives, target proficiencies, and development opportunities, with a focus on enhancing presentation skills, technical knowledge, and leadership capabilities. The report concludes by emphasizing the necessity of adopting effective management styles and the role of personal development in achieving long-term career goals within the dynamic hospitality sector.

THE DEVELOPING
MANAGER.

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................3
TASK A ..........................................................................................................................................3
1.1 Different management styles.................................................................................................3
1.2 Characteristic of leadership..................................................................................................3
1.3 Communication process within the organisation..................................................................3
1.4 Organisation's culture and changes.......................................................................................3
3.1 Ways through which manger can lead and motivate its team...............................................3
3.2 Different managerial decision made to achieve the goal .....................................................3
4.1 Ways my own personal skill will support my career ...........................................................3
TASK B..........................................................................................................................................3
2.1 Analysis management skill performance..............................................................................3
2.2 Analysis of personal strength, weaknesses, opportunities and threat. .................................5
2.3 Setting priorities and objectives target to develop potential. ...............................................5
4.2 Professional development plan.............................................................................................6
CONCLUSION................................................................................................................................7

INTRODUCTION
Hospitality industry is the fastest growing industry in UK. This industry not only aid in
strengthening the economy of nation but also provide huge growth and employment opportunity
to people. Its necessary that proper management can be maintained in this sector so that they can
provide superior quality of services to their service user. Proper management in firm can also be
maintained if the individual is able to adapt its roles and responsibility and develop its
personality to meet the need of a prospective manger. In present report Hilton hotel has been
taken into consideration. It will provide detail study on various type of management and
leadership skills along with various aspect that can help an individual in its development so that
necessary changes can be made in order to enhance its skill and mange its career in management.
TASK A
1.1 Different management styles
Covered in ppt
1.2 Characteristic of leadership
Covered in ppt
1.3 Communication process within the organisation
Covered in ppt
1.4 Organisation's culture and changes
Covered in ppt
3.1 Ways through which manger can lead and motivate its team.
Covered in ppt
3.2 Different managerial decision made to achieve the goal
Covered in ppt
4.1 Ways my own personal skill will support my career
Covered in ppt
TASK B
2.1 Analysis management skill performance.
Professional Skills Current Level
5=strong
1 = weak
Best Current
Example
Ways to Improve

Communication Skills 4 My communication
skill is good I can
easily converse with
people but it still have
chance of
enhancement
I an seeking
professional help so
that I can earn
professionalism in my
skill.
Listening Skills 3 I prefer to listen
carefully and then
understand the thing
but sometime I dont
pay attention tht affect
my performance.
Wen someone talks to
me then some time I
pull her, him leg and
copy with him, her. I
try to listing other and
learn for my manger
Leadership Skills 3 My leadership quality
is good I can easily
lead to person and
impress any person.
Some time feel shy. I
face to stage and I
guide my team
member and learn
about team leader
Planning and
Organizing
4 Easy make plan and
having confidence to
organise it
No certificate of this
type
Presentation Skills 3 I can present every
thing with technology
and without
technology.
I having little
knowledge of
technology
Problem Solving 2 I can solve my
problem related to me
Learn to hr manger
Professional
knowledge
4 Knowledge about
Office work
Improving my self
Self- Management 3 My personnel skill is Learning to team

good looking, good
dressing senses and
way of talking is nice
manager
Team work 4 Complete task on time Try to on before time
Technology Skills 2 Knowing about little Joining extra classes
Time
Management
4 I do my work on time Try do work before on
time
2.2 Analysis of personal strength, weaknesses, opportunities and threat.
Strength
 good communication skill
 organising skill
 good team worker
 Time mangemnt
 professional knowledge
Weakness
 little knowledge of the technology
 lack of presentaion skill.
 Leadership quality
Opportunities
 New chance of developemnt with
advanced technology
 globalisation
Threat
 Threat of new entrant.
 Changing trends in market.
2.3 Setting priorities and objectives target to develop potential.
Its crucial to set objective in order to make improvement so that weak areas that are affecting the
performance can be eliminated and positive improvement can be made
Objectives Time frame
Make improvement in presentation skill 1-2 months

Enhance my technical skills 2-3 months
Leadership skill 2-3 months
For achieve my long term objective of becoming member of director and presenting my view at
global level I plan to enhancer my skills and knowledge so that my performance can be enhanced
I plan to improve my presentation skill along with proper knowledge of digitalization and great
leadership skills. For this I had decided to take partake in various activity so that my skills can be
enhanced. This will help me in eliminating my weak area and will also enhance my overall
performance.
4.2 Professional development plan
Learning
objectives
Current
proficiency
Target
proficiency
Developmen
t
opportunitie
s
Criteria for
judging
Time scale Evidence
Enhance
presentation
skill
medium Able to
present my
view clearly
at global
level with
great
efficiency.
Seminars,
workshop
case study
etc to
improve my
knowledge
and skill.
Take into
consideratio
n the view
of others
and also
notice the
change in
organisation
al setting
1-2 months Feedback
from seniors
Improve my
knowledge
of technical
knowledge
low Wanted to
be aware of
all the latest
technology
and their
basic
knowledge
Workshop
and
professional
help are the
activity I am
going to
undertake in
Self
assessment I
myself will
see whether
necessary
changes are
made or not
2-3 months Taking part
in technical
area of firm
so that I can
assess my
own calibre.

so that I can
use them in
time of need
order to
enhance my
skills
in the firm.
Leadership
skills
Medium Wanted to
lead a group
of more than
50 people
efficiently
and
effectively.
Seek help
from seniors
, study cases
identifying
the area
where I
lack.
Looking for
necessary
changes and
improvemen
t in my
current
working
style
2-3 months Seeking
feedback
from both
my
subordinate
and seniors
CONCLUSION
From above study it can be concluded that its necessary of manger to adopt vital and
effective management style so that he can manage various business function efficiently.
Different type of management style such as directive, authoritative etc can be selected. A good
leader have various characteristics that help them in leading their people. Such as empowerment,
communication flow. Culture play important role and its necessary to maintain great culture in
working. Communication process play important part in passing right information. In addition to
all this personal audit has also been done that help individual for its own development.

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