Developing Manager Report - Leadership, Management at Hilton Hotel

This report examines the role of a developing manager within the Hilton Hotel, beginning with an overview of different management styles, including directive, authoritative, affirmative, democratic, pacesetting, and coaching approaches. It then explores key leadership characteristics such as honesty, integrity, and communication skills, alongside an analysis of the communication process within the hospitality sector, particularly focusing on the informal methods used by Hilton. The report also delves into the assessment of management skills performance using the AMA's self-assessment approach and SMART methodology, followed by a SWOT analysis to identify personal strengths, weaknesses, opportunities, and threats. Furthermore, the report outlines the importance of setting and prioritizing objectives for personal development, focusing on leadership, management, and motivation skills, and concludes with a discussion on leading and motivating a team, justifying managerial decisions, and creating a personal development plan to support career advancement.

DEVELOPING
MANAGER

Table of Contents
INTRODUCTION ..........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Comparison between different management styles..........................................................1
1.2 leadership characteristics .................................................................................................2
1.3 communication process ...................................................................................................3
1.4 analysis of organisational culture and its changes ...........................................................3
TASK 2............................................................................................................................................4
2.1 assessment of management skills performance ...............................................................4
2.2 Personal strengths, weaknesses, opportunities and threats...............................................4
2.3 Setting and prioritising objectives and targets to develop own potential.........................5
TASK 3............................................................................................................................................6
3.1. Leading and motivating a team to achieve goal..............................................................6
3.2 Justification of managerial decision and recommendation to it.......................................6
TASK 4............................................................................................................................................7
4.1 Support managerial and personal skills in career development.......................................7
4.2 Personal development plan...............................................................................................7
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................11

INTRODUCTION
In order to define the task of development manager in hotel Hilton, it is necessary to
define the different management styles because tasks and roles are varies according to the
management styles. Furthermore, this report include leadership characteristics as well. In
addition to this, hotel Hilton is using mostly informal communication method and three aspects
in its such as transmitter, message and receiver. Transmitter plays as an encoder and receiver
plays as decoder. This report also described the importance of evaluation of own management
skills and performance because by the evaluation, manager can get the information that what
improvements are required and what are to be neglected. Furthermore, this report also explained
SWOT analysis model(Miceski and Tashkov, 2017). By which chosen company can identify its
strengths, weaknesses, opportunities and threats factor. These all factors required to be evaluated
because by this company can increase their strengths factor by getting opportunities and
overcome the weaknesses by avoiding threatening factors.
TASK 1
1.1 Comparison between different management styles
There are different management styles which can be used by a company in management. Mostly
there are six types of management style in travel and tourism sector. These are as follows :
The directive style : This style is also known as coercive style of management. In this style,
leaders sets high standards of the performance. In this type of style, employees are so frustrated
because there is a higher level of control and restrictions in the activities.
The authoritative style : This is visionary style of management. In this leaders set the visions
for the workers and provide independence to perform the work. Leader explained the mission
and vision of the company in effective manner to the employees. Leader evaluates the
performance of the employees time to time(Miceski and Tashkov, 2017).
The affirmative style : In this style of management, leader create different divisions of the team.
After developing the team, leader gives them different challenges and opportunities to get
success. Workers feel happiness and freedom of work due to the team work.
The democratic style : This style is also known as participative style of management. In this
leader asks the queries to the team members that what they would like to do. Later ahead they
conduct voting on the option. It takes long time to be done because it needs the response of all
the workers.
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The pacesetting style : In this style leaders set a cracking pace from the starting. Addition to
this, team are highly motivated, engaged and highly energetic. Leaders sets the members task in
which they clearly define that which task will be done by whom. If any member is not
performing the task then leader gives it to someone else(Sander and Caza, 2015).
The coaching style : In this style, leaders are generally focuses on the learning experience.
When a team member proves himself that he gave his best than leader appoint him as a sub
leader of other team member.
Which one will be the best style is depends upon the people and situation of the
organization.
1.2 leadership characteristics
There are different qualities, responsibilities, roles, authorities and characteristics of a leadership.
To be a successful leader, it required different features of leadership. Leader is a person who lead
his followers in according and proper way to achieve success of the organization. Some
important leadership features are as follows :
Honesty and integrity : These two ingredients are the main features of leader. These are the
supreme qualities of the leader. Leader can not expect from their follower o having honesty and
integrity if he himself do not have these qualities.
Confidence : To be an effective and successful, leader should be confident enough that his
follower are following commands and instructions given by him. As a leader he has to boost and
motivate other employees so it is essential to be confident on his decisions as well.
Good communicator : Leader plays an important role in a company. They have to coordinate
and collaborate all the employees from the different departments in an organization. To achieve
success, it is required to be explained the objectives of the company in effective manner. If a
leader has a quality of good communicator than he can explained the objectives in efficient
manner.
Capabilities of decision making : Leaders have to take different decisions regarding to the
activities so he has capable enough to take decisions. Decision making is one of the most
important process in any organization. It required different skills and tactics which onle leaders
have.
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1.3 communication process
Communication process
Hotel Hilton is one of the fastest growing industry in hospitality sector. It has wide structure of
employees so it is required that communication must be effective and process should be in
according manner. Hospitality industries are generally using the communication process which
consider only three aspects such as transmitter, message and receiver.
Transmitter :
Transmitters are the tool by which information and ideas impart to another person. Transmitter
plays an important role as it convert the ideas and thoughts into message which has to be convey
to third party. First it encodes the thoughts in which information is organised into symbols or
words than it conveyed to the receiver. There are different methods of transmit such as writing,
verbal, gesturing, painting, speaking or advertising.
Receiver
it is the person whom transmitter conveyed the message. Receiver has a responsibility to receive
and decode the message In other words, it is the process by which the signs that the
communicator has covered to acquire are taken and interpret into substantive substance(Meng,
and Boyd, 2017).
There are many other communication method by which company can communicate with their
employees such as formal and informal. Hotel Hilton is using generally informal method because
formal method takes too long time to be conveyed as it accomplished in hierarchy which is
established by top level management in an organisation. In informal method, employees directly
communicate with the mangers there is no need to follow any hierarchy.
1.4 analysis of organisational culture and its changes
Organisational culture is the pattern of beliefs and assumptions that not have been jointed but
form the way in which people act and things get finished. It includes experiences, expectations
and philosophies as well. Culture involved values and systems of the organisation. There are
different elements which are required in developing a framework of organisational culture such
as innovations, attention, result orientation, people orientation and stability(Hunt, and Weintraub,
2016). Organisational cultures are affected by various internal and external factors. Internal
factors included actions of top level management, practices of human resources and
socialization. While external factors include context of community and society, national culture,
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rules and regulations of government, political and economic factors. Hotel Hilton is modifying
the Organisational culture to allow changes and maintaining the stability and services and to
ensure that all practices and activities are done in according manner to achieve success.
Organisation can change the management process through different approaches such as model
for the changing process or kotter's eight change model(Miceski and Tashkov, 2017).
TASK 2
2.1 assessment of management skills performance
Assess the management performance skills is essential process in an organisation. Assessment is
needed for effective performance management. It is needed some skills to evaluate such as
planning objectives and development activities, coaching, progress monitoring and performance
assessment. Performance skills can be developed by variety of learning interventions.
Assessment of management skill performance will provide a current strengths and weaknesses of
its company or also find out the skill gaps. The best approach to analyse the performance skills
management is AMA'S self assessment approach. In this approach the four group of tactics and
skills are analysed such a professional effectiveness, business acumen, relationship management
and analytical intelligence. In addition to this, company can also assess this performance skills
management by the method of SMART. In which S refers to specific, M to measurable, A to
achievable, r to realistic and T to time bound. Analysis of performance skills are not easy
because in the evaluation process manager has to face different problems such as lack of
competence, errors in assessment and resistance or criteria(Sander and Caza, 2015).
2.2 Personal strengths, weaknesses, opportunities and threats
Analysis of person strength and weakness is the best plan which helps the person in
dealing with and managing job functions effective. In accordance to trainee manager of Hilton
hotel, I discovered that its is important me to do person Swot analysis in order to lead and
motivate team for successful functioning of organisation (Retallack and et.al., 2016). The
evaluation of strengths and weakness will assist me developing critical understanding over my
own improvement measures which are described below:
Strength: In accordance to my past learning and internship I realized that I am good at
communication and it is my core strength which helps me in explaining people my thinking over
changes, management etc. Communication is the key to manager because the person is
responsible for managing employee and their work practices. Further, I feel I am goo at
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managing team building because I know the accurate way of dividing work among one team
according to their skills and capabilities.
Weakness: In accordance to working I realized that my major weakness is leadership,
because when it comes to leading I conflict with my opinion instead of guiding other people.
This the imperfection due to which I am unable to coordinate efforts of other people according to
my road map of management.
Opportunities: Opportunities according to me are the chances which helps the person in
improving weakness and grabbing chance to attain success. However, as per analysis I evaluated
that opportunity for me can be management skills because I am good at communication but my
lacking leadership skills which create turbulence to my management.
Threats: As per as my skills are concern I feel threat for me in Hilton hotels can be
motivation, because when working in team, I conflict with my own opinion, due to which I feel I
can not motivate people in interpersonal working. Further, I lack managing working environment
according to changes because during dynamic business environment I hustle with alternatives
available.
2.3 Setting and prioritising objectives and targets to develop own potential
It is important for the individual to set prioritise and objectives in order to develop own
potential. However, in accordance to swot analysis I will plan my development plan as per my
potential which will be focused on key skills that is leadership, management and motivation. In
accordance to management of Hotel Hilton, it is important for the manager to focus on leading
skills in order to guide staff towards appropriate guest services. Leading is the managerial trait
which helps in person in guiding workers in one direction. Further, it is the priority because it
will assist in establishing coordination and cooperation among employees.
In accordance to my weakness and opportunities I planned to set management skills
because the improvement will help me in managing coordination among employees work which
will ultimately will assist me in dealing with changes (Renz and Herman, 2016). Apart from
this, I feel managing change is the key function's hospitality business therefore to accordance to
prioritising of improvement my goals will in order which is management skills, change
management and team working.
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TASK 3
3.1. Leading and motivating a team to achieve goal
In accordance to past learning and internship, it is important for the individuals to learn
by involving into practical situations like, I lack motivation and leading ship skills, therefore it is
necessary for me learn by indulging in practical situation. However, to attain determined goal for
over coming weakness I will focus on leading team in hotels. In order to attain advantage over
these skills I will make use of my strength that is communication. With the helps of effective
communication I will focus on guiding people way a roadmap. For attaining leadership I will aim
at promoting shared values and practices in team. This strategy will assist in boosting people to
learn and work together.
Further, in accordance to my weakness is will implement the use of motivation by
organising extra team building activities for employee. I feel it is the best plan that can assist me
in improving my interpersonal working. Moreover, it is an extra and informal activity which will
helps me in analysing motivational needs to people working with me. I feel motivation is the key
to improving performance of employees. Therefore, I will focus on setting certain target to for
people which will help me in gaining hold over my lacking skills as per determined goals and
objectives.
3.2 Justification of managerial decision and recommendation to it
In accordance to my experience, I feel the most motivating and learning experience for
me was organising of group discussion. it is the best activity which helps in seeking views of
employee over the changes in management, motivation and leadership style. I feel it is important
for the manager to be a good communicator before leader. However, person with effective
interaction skills holds the advantage over every other key academic skills. Further, in past when
I was interning in hotel I managed coordination and cooperation of workers working with me by
enabling working flexibility to them. Work flexibility according to me plays an important role in
protecting interest of workers (Dick, Carey and Carey, 2014). According to me, it is the best
tactic which helps in boosting employees morale for working with shared perspective.
In accordance to my learning and experience for managerial decision and practices, it can
be recommended that it is important for the management to implement the use of maslow
hierarchy of need to motivate employee because it offers the best strategic decision making trick
of manager. As per this practice the company is able to motivate employee to work with shared
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values and interest towards one specific goal. The model assist in managing all the basic needs of
workers at workplace in order to serve satisfaction. In addition, model helps in boosting workers
morale in relation of every perspective that is safety, respect and self esteem needs.
TASK 4
4.1 Support managerial and personal skills in career development
In order to promote career development, it is important for the individuals to participate
in learning activities in order to learning about various motivating and learning activities that
helps in empowering person in his or her own capabilities and skills (De Brauw, and Giles,
2018). The best way to support own development in participation in different activities that
demonstrate interest over learning. Further, it is important for the person to be have adaptability
of different environment. Changes are the part of business world and it is important for the
people who have understanding over different situation to cope up.
If in case the person is adaptable to changes it will help the individuals in grasping things
faster promote own development. Individual will to learn is another thing which plays an
important role making people adapt changes according own level (Bolden, 2016). Individuals
ability to manage roles and responsibility is another factor that helps the person in managing own
goals of career development.
4.2 Personal development plan
Skills Action Resources Time Frame
Change management In order to improve
my learning over
dynamics of business
world I will focus on
involving in different
types of business
situation without
hesitating. Risking
situation and
participation out of
Group discussion,
Conferences seminar,
training session, books,
journals and online
participation in different
activities.
2.5 months
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comfort will only
helps me in boosting
my confidence.
Further, it will
promote my learning
over different changes
and ways to deal with
them.
Leadership skills For improving
leadership skills I will
focus on leading group
task with my own
interest. Further, will
communicate with
different people in
order to develop
understanding over
different situations
which guidance.
Moreover, I will
participate in programs
which will help me to
learn tricks to lead
employee towards one
goal.
Organising training,
participating in online
discussion, information from
books and journals,
involvement in extra
curricular activities.
4 months
Management skills To improve
management skills I
will focus
participating in
activities where I will
Effective participation in
organisational training
session and management
work.
Learning from books,
6 Months
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be the leading person.
Moreover, I will not
deny being
management person
for any activity in
hotels if offer. Apart
from this the trainee
position will help me
in seeking different
ways to manage
employees.
journals and online articles,
Further, I will focus on
learning from visuals
representation which
demonstrates critical
understanding over
managerial skills and
decision making
Inter personal working For improving my
interpersonal learning
I will participate in
group work and shared
task with people at
managerial level.
Moreover, I will focus
on interacting with
employees in order to
develop understanding
over my weakness and
lacking areas.
Group discussion,
Conferences seminar,
training session, teamwork
learning and management
3.5 months
CONCLUSION
From the above report it can be concluded that there are different roles and
responsibilities of developing manager in an organisation. To assess own management
performance and skills company can use the method of SMART or AMA'S self assessment
approach. Furthermore, Developing manager has to set and design the objectives and targets to
develop own potentiality. In addition to this, developing manager should have characteristics of a
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leader because he has to lead and motivate the team members to achieve goals and objectives or
get success of its business. Developing managers has to take different managerial decisions to
achieve vision. Managerial and personal skills of developing manager are also helps and support
in career development. There are different current and recent trends by which organsiational
cultures are affected. Mostly these factors are affected through external factors such as
economic, political, environmental, legal and technical. This report also include the requirements
of career and personal development in hotel industry.
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