Report: Developing Manager Skills in Hospitality Industry

This report analyzes the management styles, leadership characteristics, and communication procedures within the Marriott and Clayton Crown hotels in the hospitality industry. It explores the differences in management approaches, leadership qualities, and communication strategies employed by the two hotels. The report also includes a SWOT analysis of personal management skills, career development requirements, and a development plan. The report further discusses the importance of motivating and directing employees, decision-making processes, and the role of managerial and personal skills in career advancement. It also touches upon organizational culture and its impact on employee performance and overall business success. The report aims to provide a comprehensive overview of management practices and their implications in the hospitality sector.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK1.............................................................................................................................................1
1.1 Comparison in between the management styles...................................................................1
1.2 Various leadership characteristics in two organisation.........................................................3
1.3 Various communication procedure in the chosen business...................................................5
1.4 Various culture in organisation and having alteration in chosen business............................5
TASK 2............................................................................................................................................6
2.1 Own management skills performance...................................................................................6
2.2 Personal skills as strength, weakness, opportunities and threats..........................................7
2.3 Goals and objectives is for developing own expectations....................................................9
TASK 3............................................................................................................................................9
3.1 Motivating and directing to achieve goal and objective.......................................................9
3.2 Decision which support goal achievement and recommendation for improvement...........10
TASK 4..........................................................................................................................................11
4.1 How managerial and personal skill can help in career development..................................11
4.2 Career and personal development requirement with development plan.............................11
CONCLUSION..............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Managers and the leaders are those who are having great and unique qualities and leading
into group of people having different nature and behaviour and thus they don’t make any
discrimination in between anyone and treat everyone in equal manner. Moreover, the manager
and leader in organisation are having a responsibility to motivate and influence employees with
their personality that they should have to perform in a better manner and has to increase their
performance and productivity as well (Abrahamsson and et. al., 2017). Although managerial
skills and knowledge is required to lead a team in company. The report is based on hospitality
industry where managers need to be expert in dealing with their work and customers too.
Assignment will discuss about the Marriott in which managers have various responsibilities
which they perform in a better way. Report will discuss about the role and responsibility of
managers as well. Apart from such, SWOT analysis also required to have a good personal skills
which is needed to direct the teams and groups.
TASK 1
1.1 Comparison in between the management styles
MARIOTT and CLAYTON CROWN are among the famous and leading hotels in
hospitality industry and thus, they also provide better quality in which goods and services are
being offered to their customers in right prospect. Although, both the hotels are having a great
infrastructure which somewhere attract millions of people to use their services for once and
become an existing customer in a right manner (Allen and et. al., 2012). There is a great
difference in between MARRIOTT and CLAYTON CROWN and they are working in perfect
manner and thus with rivalry growing in right contrast and with increase in their customer
demand as well. Therefore, they may be having a great management style which helps them to
have a smooth functioning of company and somewhere has to determine policy and procedure of
organisation. There are various management styles and these are as follows:
MARRIOTT HOTEL CLAYTON CROWN HOTEL
 Managers are those who actually
consult and take views from their
colleagues while they make their
 In CLAYTON HOTEL the managers
generally do not take any views from
their employees and colleagues as they
have a responsibility to produce a better
1

decision.
 Moreover, the managers make policy to
communicate with their employees so
that smooth functioning can be seen
and thus they perform in better manner
as well.
 Although company does have a strict
policy and procedure which has to be
followed by their employees.
 MARRIOTT also having a priority to
select such employees who are already
talented in their working, as this thing
somewhere reduces the cost of
providing training and development to
their employees.
decision.
 The managers does not communicate
with their employees on regular basis as
they think that policy and procedure is
enough to guide the employees in their
working system.
 In, this hotel the human resource
manager does appoint various fresher
for working and also provide them
training so that they can become
familiar with working environment of
company.
 Industry try to make a healthy relation
among the employees and their every
department as this make them to
perform better and thus it also reduces
the chances of having discrimination in
between the workers and somewhere
this helps organisation to make
workforce stay for longer period even
though.
Classical management styles: This theory is used by the companies to increase the
productivity of workers and this theory was developed by the Fredrick Taylor. This theory says
that management is responsible for study of different task and although the workers are
responsible for them in right manner (Arends, 2014). Moreover, they are responsible for creating
a assembly line and atmosphere in better manner, because employees are those who do menial
jobs.
Informal groups: This is being such that there is always being a informal group which
create a problem in creating a smooth functioning although it is required by firm to have a proper
2

working in industry. Informal group somewhere also help company to have a coordination in
effective manner as well.
Illustration 1: Marriott Hotel leads the others
(Source: Marriott hotel leads other brands, 2017)
As according to above image, it can be seen that Marriott hotel is having a great working
criteria and somewhere having a different styles of handling the firm and thus it is being different
from the other particular factors as well. In addition to this, it is quite seen that there are different
ways which is somewhere used by hospitality industry as well and it does also offers the various
products in proper manner to customers and this also lead that it does not exploit any one of
them.
1.2 Various leadership characteristics in two organisations
Marriott and Clayton crown are having various ways for running their business as they
both have different vision, mission and targets as well. Moreover, in this, managers are bringing
into unique thing which is helping them to have proper running of their business and there are
different major functions which make them to satisfy their needs and wants of clients (Arnold,
and Boggs, 2015). Leaders and managers are those which are having power to handle various
situations on their shoulder and thus, they also manage group of people and although they also
3

provide solution to their colleague when they get stuck somewhere out. Being a junior
consultant, it is a needed concept to consider the required qualities in leaders and managers in
appointing an enterprise. Moreover, managers in hotel industry find many problems in their
working and thus, they perform various roles at workplace. Qualities the leaders hold in different
hotels are as follows:
Leaders of Marriott Hotel Leaders of Clayton Crown Hotel
It has been seen that leaders and managers of
hotel have to be very active in their working
and need to make policies and procedures
which have to be followed by employees and
needed qualities in their leader area as
follows:-
1. Communication: Leaders in Marriott
hotel are having great communication
skills as they interact with their
employees on regular basis which make
workers to perform in a better manner
and thus, it leads to have an effective
working.
2. Personality: Leaders are such who
handle various situations in
organisation as with such, they need to
be very effective in their working and
should influence others to get
committed towards their working in
right prospect.
3. Friendly and specialist: Leaders in
Marriott are having a friendly nature
which make them influence others and
they get their work done from
employees in an easy manner and
Leaders are those who has the responsibility to
motivate their employees to perform in right
track and this hotel is having a different policy
and procedure from the hotel Marriott and
various leaders are having a different
characteristics and it is as below:
1. Judgement quality: Leaders are such
which should take a corrective action
related to decision and without
exploiting any of the employees and
users of such.
2. Specialist: Leaders are being specialist
in their working and does also provide
solution to different problems
happening in organisation.
3. Direction: Leaders are such who
provide effective direction to their
employees in better manner and thus it
makes them to have increase in their
performance in right manner. Moreover
the leaders of Clayton is very much
effective but not more then Marriott
4

somewhere with all such, they are
specialist in working and committed
towards their task and complete the
same on time as well.
hotel.
1.3 Various communication procedure in the chosen business.
Effective communication is such which make firm to perform in right contrast and thus
proper concept is indispensable for both the industry somewhere in formal and informal way or
manner and thus it make them to have clear thought about minimising the time period taken in
completing the task (Aulton and Taylor, 2017). Marriott hotel and Clayton Crown does adapt
various communication process for transferring important information and data to one person to
another and even in department as well. Moreover, effective process in which interaction as
under:
 Upward correspondence: This is that which is opposite of Downwards communication
as it bring to lower level into consideration and communicate with the senior
management of company. This is known as two way communication procedure which
leads to have an effective working in organisation and thus, employees do provide
feedback to their senior managers regarding their working scenario and also does tell
about the environment in which they are working and for satisfaction and comfort level
of workers the top executives take corrective action for them so that they can bring on
effective working in right way.
 Downward communication: This communication is an opposite part of upward
communication and thus it leads to have an proper interaction of top employees with their
lower level employees and thus it helps the senior manager to speak up about their policy
and procedure and also mission and vision of hotel so that they can work according to
such only (Babbie, 2013). Moreover the higher authority does transfer the messages like
orders, guidelines and hierarchical structure etc. and for such thing they use various
channels like messages and composed, so that coordination can be bought in between the
junior and senior level and somewhere the Marriott hotel does uses downward
communication hierarchy as this help them to interact with their employees and provide
them accurate information as well.
5

1.4 Various culture in organisation and having alteration in chosen business.
For the effective organisation and thus culture also make assume as important part and it
is somewhere a motivating and inspiring employees. Although in this various angles are also
being incorporated and for such example are (dreams, convictions and standardised) for having a
dynamic work in better manner.
Moreover, organisation is such who is embracing the powerful society, which is
combining all goals and representative can perform their working at better workplace. Moreover
it is quite important for methods which is related to subordinates as this cooperates and
somewhere it also offers various information for the way of life in correct manner as well
(Bianchi and et. al., 2011). Although culture is something which is being helpful in achieving
more competitive advantage and such are as under:
Hierarchical culture: This is something which is very much reflecting the light and thus
it lights in facts and which influences various corporation and it has seen that their working
culture is successful. Marriott hotel is such which is using such culture for retaining their
working in within organisation. Moreover, there are large number of representatives which they
can adopt the various culture and this is something which work in more easier way and
somewhere also manages the issues and problems in a perfect manner as well.
In the various hierarchical structure, the senior and subordinate managers are having
responsibility to manage and control different thing to have some specific working under them
only. Moreover, this is something which is having a clear objectives and direction in which they
perform to attain the desired goal and objectives of firm (Cavanagh, 2012). Hence, it can be seen
that there are various kind of culture is affecting the working environment of business which has
to be maintained and controlled in proper manner as sometime culture do help hotel industry to
improve their service as many customer come which has different culture and managers has the
responsibility to manage them in right manner and thus this thing somewhere make them to
attain the higher profits in ease manner.
TASK 2
2.1 Own management skills performance.
There are various abilities is hold by people with the management attribute which is
being necessary for business administration and thus it also see whole industry as operation and
6

function in right manner. As manager in the Marriott hotel I need to learn various thing like
numerous obligation as well. Although with all such I have to create and develop a healthy and
good relation among different department so that ease can be seen that hierarchical objectives
and the destination in perfect way in proper way (Cummings and Worley, 2014). Some aptitude
is such which deals with hotel and it also practises various things like:
Effective communication: This is that which is being required by everyone to perform
in better manner and it also considered as important aspect from business point of view and
somewhere this help in attaining goal and objective in proper manner. Thus communication also
help in making proper decision in industry and also help in making a coordination among the
various people and department as well and such thing is having a indispensable in creating and
acquiring various aptitudes for speaking different things with my partner and making customer
influenced with this in a position with successful way.
Decisional ability: This is another aptitude test which somewhere help industry to bring
regulatory and having a managing which handles the circumstances and along with this they can
handle various kind of situations. Although for such situations I will collect all my aptitudes
which will help in making choice to have a proper time scenario as well. Moreover, various
obligation in management criteria which is been settle among goods and preferences as well
although it is also related with the issues like profitability and then having a two representatives
and corporations as well (David, 2011). I required to consider all such criteria like which
representative management, selections and having a motivation of various methodologies and
with the different manner.
Problem solving ability: Problems can occur anytime in business and it is required to
maintain all such in effective manner and thus it has the quality to have any type of problems and
issues which can handle the different situation in right contrast and having a positive for industry
operations and making for major functions. As a manager of association, I an having
responsibility to solve any kind of problems and issues in industry and thus it makes to bring a
effective working place and somewhere this help to attain the goal and objective of Marriott in
better manner. Moreover, having a right arrangements and it also makes to divide different issues
(Griffin, 2013). Although this will convert to me to show the capabilities and abilities as well in
any kind of condition in industry.
7

2.2 Personal skills as strength, weakness, opportunities and threats.
I am a manager of Marriott hotel, it is required for me to analyse the strength, weakness,
opportunity and threats. Moreover this is something which is helping me to develop the ability
and skills of development as well. Although with all such, I can improve my skills for the
direction as well and can learn how to handle the leading part as well and with whole
development as well. SWOT analysis of mine as follows:
Strength:
 Right direction: I can provide the right direction to the whole staff of company and thus
it makes them to perform in better manner and thus right direction of working can be
done when the staff knows the industries mission and vision which has to be attained.
 Motivating employees: I can make my team member to perform in better manner and
thus they can provide them motivation in right way so that they can also increase their
performance and productivity as well and it will result into effective working.
Weakness:
 Low confidence: When goes with the work part I feel less confident in working and
according to such the thing a proper guidance can be provided to them as employees will
not be able to perform efficiently. Somewhere this will lead them for profit and sales.
 Stressful: I suffer from a lot stress at the time of working as a heavy work is being done
by me. As with all such it result into not be able to manage the operations and functions
in right manner of hotel. Moreover this result into minimisation of productivity toward
their work and this will also lead towards less performance.
Opportunity
 Technology: I have to go with technology to perform better in market and thus
availability of different technology make them to have an effective working and although
with such a new policy and procedure can be made and it help in running out the
successful business.
Threats
 Competitors: There are different managers who has various skills in them but they do
not posses every ability in them and I am also a same like others. I do have a lot skills
and knowledge but not every ability. I need to learn many other things to make myself
more effective in working and towards the business of other hotels.
8

 Changes in environment: Moreover, there are various things which include various
political, economical and social changes in market etc. changes in environment is there in
rapid way which cannot be adopted by me in right contrast and it leads to have better
performance of organisation. This is somehow the big treat of my career.
2.3 Goals and objectives is for developing own expectations.
There are various companies who already set their goal and objectives. Somewhere the
Marriott has also being set their objective so that staff of industry can work in right direction and
in proper manner as well. It is required by me to analyse the opportunity which can help in
interpret skills and expectation. Moreover, it is increasing the knowledge and abilities in
performing better and success for long term as well. The main motto is to stay calm in every
situation which does help to not to have any tension and thus it is work load as well. Although
this will help in providing training to employees of hotel so that they can perform in better
manner and thus it make to improve productivity and gaining perfect result.
Therefore, second goal is such which help in enhancing the level of confidence and such
thing make to have activities and functions in proper manner as we number of customer and
consumer which has generated more income and revenue in right track. As such thing is that
which help to expand the business operations and somewhere functions in the perfect was as
well.
TASK 3
3.1 Motivating and directing to achieve goal and objective.
Manager is the necessary concept in the company and thus it makes to perform for
undertaking which deals in the entire group for workforce and make them to perform in correct
format which will help industry to attain their goal and objective (Jones, Jones and Del Campo,
2013). It is required for me to create and analyse customer demand and needs so that according
to such the services can be provided to them and thus it makes to earn higher profit. The things
required are as follows:
Group manufacturing: In industry it is required to perform the task in urgent basis and
for such thing group of member has to be created which allow company to have an effective
working which will result into achievement of goal and objective in proper manner. A group
having a great capability always result into the abilities and capabilities. Although having a limit
9

in working and information is needed to allot the task in accordance with the different attributes
as well.
Motivation: It is something like encouraging various representative and this is being
inspire in completing the projects in various ways and in different manner as well. Although this
is something which is providing help in effective manner in satisfying various needs and
requirement and individuals with also helping in gaining the more income which is also
implementing such programmes. Therefore, I ma trying to provide training and development to
their employees so that they can manage and handle over control any kind of situation as well.
3.2 Decision which support goal achievement and recommendation for improvement.
Frankel and Benny manager and motivate their staff member in proper manner and
although has to use various techniques to motivate and convert their employee to perform in
right contrast and thus goals and objectives is that which has to satisfy customer needs and
wants. Thus this make them to work hard and to receive desired development and this work hard
and it helps in acquiring bonus, incentives and advancement of appraisal.
Suggestion: Representatives are such which help in capacity is having new aptitude
which is having a prepared and for gaining with teams and building which required and in each
business and this help in smoothly run the business with successful corporation, and it is
something which is done in effective manner. Moreover, I found that it is quite important for
industry and providing training and development program to them which will make to carry out
their activities in better manner also.
Moreover having a proper planning and implementation of different thing which is being
required for goal and objective as well. As a manager I need to take some corrective action and
decision which help in solving various things like issues and consequences. Few of the decisions
which will be taken by me are as under:
 Although, I need to have some moral responsibilities of providing them the accurate
skills and knowledge which will also make it have social work as well.
 It is required by me to have a fair attitude towards the subordinate as this help in
transferring important information and somewhere help in disclosing the confidential data
to others.
10

 I have a to go for organising a development program for my employees so that they can
learn new skills and knowledge as this can be helpful for personal and professional level
as well.
Recommendation are like for making better improvement as well.
 Training and development is having sessions and should be given as per their needs and
requirement for making latest and new technology.
 Compensation is such which is being suitable having according to the performance which
is due to gaining production which help in doing work in ease manner.
TASK 4
4.1 How managerial and personal skill can help in career development.
Although I have to go with making career with the Thomas Cook which is somewhere a
popular in the travel and tourism association in correct manner. It is required for me to have
managerial skills and also the personal skills as well. Although there are some key qualities and
abilities which is being required to improve for the given period as:
Interpersonal ability: It is needed to have a appropriate and effective relationship as
well which will help in between superior and subordinate which is being assisting the building
health and environment which render comfortability in doing work in teams and managing
training and professional boundaries as well. For all such in need to learn various capability and
ability as well for gaining subordinates in achieving success.
Communication for motivation: I have to convert the appropriate and the correct
messages for the employees which is making them confronting confusion which is also
motivating as well which inspires them to have a proper working. Top executive which is mainly
work for the connection and having a better one in between the top management and lower level
as well.
Coordinating: As a manager, it is quite necessary for company to conduct the meeting in
between every department so that effective working can be done and thus it leads to have
implementation and thus new and latest thing is required like strategies and policies and carry
out the better in any manner. I can also improve my working as well by giving training to
employees so that they can perform rightly.
11

4.2 Career and personal development requirement with development plan.
Personal development should be there which is related with the professional goals as
well. For such it is required for me to create a better development plan and it is like as:
Aims and objectives Time frame Activities taken
Team making skills 25 days It gets improved by bringing
various subordinates in right
prospect and thus it make them
to have an proper working in
although with this major work
can be accomplished by them
Communication criteria 50 days Moreover to improve the
communication skill by
learning and classes as well
which will increase the skills
and knowledge.
Leadership characteristics 80 days It is required to have a proper
direction to their colleagues
and will suggest with doing
work in right prospect.
Quality time 20 days Need to take some classes
which will help in learning
criteria of time period in
effective manner.
Administration features Regular learning Therefore, it is something
which can be a practical
scenario and fond out the
elements which affects in
negative way.
12

CONCLUSION
From the above report, it can be analysed that mangers or leaders are the pillars of any
organisation and thus it makes them not to make any discrimination in their working and in
between the members as well. Marriott and Clayton is having a different criteria of running their
business and thus it makes to have a vision, mission and targets as well. Moreover with this
there are abilities and management attribute which is somewhere a necessary for business
administration in their whole business operation and it various functions as well.
REFERENCES
Books and Journals
Abrahamsson, P. and et.al., 2017. Agile software development methods: Review and analysis.
arXiv preprint arXiv:1709.08439.
Allen, J. and et.al., 2012. Festival and Special Event Management. Google eBook. John Wiley &
Sons.
Arends, R., 2014. Learning to teach. McGraw-Hill Higher Education.
Arnold, E. C. and Boggs, K.U., 2015. Interpersonal Relationships-E-Book: Professional
Communication Skills for Nurses. Elsevier Health Sciences.
Aulton, M. E. and Taylor, K. M. Eds., 2017. Aulton's Pharmaceutics E-Book: The Design and
Manufacture of Medicines. Elsevier Health Sciences.
Babbie, E. R., 2013. The basics of social research. Cengage Learning.
Bianchi, M. and et.al., 2011. Organisational modes for Open Innovation in the bio-
pharmaceutical industry: An exploratory analysis. Technovation. 31(1). pp.22-33.
Cavanagh, G. F., 2012. American business values. Pearson Higher Ed.
Cummings, T. G. and Worley, C. G., 2014. Organization development and change. Cengage
learning.
David, F. R., 2011. Strategic management: Concepts and cases. Peaeson/Prentice Hall.
Griffin, R. W., 2013. Fundamentals of management. Cengage Learning.
Jones, K. L., Jones, M. C. and Del Campo, M., 2013. Smith's Recognizable Patterns of Human
Malformation E-Book. Elsevier Health Sciences.
Leach-Kemon, K. and et.al., 2011. The global financial crisis has led to a slowdown in growth of
funding to improve health in many developing countries. Health affairs. 31(1). pp.228-
235.
13

Leonard, D. A., 2011. Core capabilities and core rigidities: A paradox in managing new product
development. In Managing Knowledge Assets. Creativity And Innovation (pp. 11-27).
O'Neill, R. E. and et.al., 2015. Functional assessment and program development. Nelson
Education.
Oliva, P. F. and Gordon II, W. R., 2012. Developing the curriculum. Pearson Higher Ed.
Perreault Jr, W., Cannon, J. and McCarthy, E. J., 2013. Basic marketing. McGraw-Hill Higher
Education.
Ulaga, W. and Reinartz, W. J., 2011. Hybrid offerings: how manufacturing firms combine goods
and services successfully. Journal of marketing. 75(6). pp.5-23.
VanHoorn, J. and et.al., 2014. Play at the center of the curriculum. Pearson Higher Ed.
Werner, J. M. and DeSimone, R. L., 2011. Human resource development. Cengage Learning.
Online
Characteristics of leadership 2018. [Online]. Available through:
<https://support.therapytribe.com/the-characteristics-of-leadership/>.
Marriott leads other hotel brands, 2013. [Online]. Available through
<https://www.tnooz.com/article/marriott-hotel-website-qubit>.
14