The Developing Manager Report

The report titled 'The Developing Manager' examines various management styles utilized at JW Marriott, including autocratic, democratic, and laissez-faire approaches. It highlights the importance of effective communication, leadership characteristics, and the role of managers in motivating teams to achieve organizational goals. The report also includes a SWOT analysis of personal management skills and outlines strategies for personal and career development. Through detailed analysis and recommendations, it emphasizes the significance of managerial roles in enhancing employee performance and achieving business objectives.

THE
DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare two styles of management which are used for JW Marriott ............................1
1.2 Leadership characteristics of manager in JW Marriott....................................................2
1.3 Process of communication within a company..................................................................3
1.4 Company change and culture in JW Marriott...................................................................5
3.1 Role of a manager in leading and motivating a team to achieve an agreed goal or objective
................................................................................................................................................6
3.2 Justifying managerial decisions made to support achievement of agreed goal or objective
with appropriate recommendations........................................................................................8
TASK 2............................................................................................................................................9
2.1 Assessment of management skills and performance........................................................9
2.2 Analysing personal strengths, weaknesses, opportunities and threats...........................11
2.3 Setting of goals and targets on priority basis to develop own potential.........................12
4.1 My personal and managerial skills will support in developing of career.......................13
4.2 Personal and career growth needs, future needs and current performance for producing a
development plan..................................................................................................................13
CONCLUSION..............................................................................................................................15
REFERENCES:.............................................................................................................................16

INTRODUCTION
Developing manager play important role in taking care that organisation activities are
being taking place properly. Planning, staffing, organising, controlling are various activities
which are performed by superior. They take care that staff members are having adequate skills
and knowledge in according to duties that they are required to perform. Training and
development are program through which management is able to enhance abilities of employees;
so that they carry out tasks effectively and complete them within specified time limit. Present
report is based on J.W. Marriott which are operating their business in hospitality sector. They
provide quality services to customers, through which they are able to improve their profitability
by improving their image and goodwill in market (Billings and Halstead, 2015). Their manager
keep motivating and dedicating employees, so that they deliver quality service and attain targets
properly.
TASK 1
1.1 Compare two styles of management which are used for JW Marriott Autocratic style: In such working style, superiors do not take suggestions and ideas of
their subordinates. They are having a characteristics where managers are responsible for
decisions, boss having a most control and authority of making a decisions for utilizing
delegation and doesn't consult from their workers. Having a sole responsibility of
superiors, managers and leaders for decisions making without bothering much about
employees (Smith and Dodds, 2017).
Advantages: In this style of leadership, organisation can have a quick decisions, total control,
work process is streamlined, easy to learn etc.
Disadvantages: Depend on leaders, skilled workers, over load of work on higher authorities,
higher rate of staff turnover etc. Democratic style: In this working style, boss enter feedbacks of their employees. They
enhance the delegate authority to their employees, continual consultation and
responsibility sharing. Working in a democratic style is a healthy interaction and
effective between employees and management. As boss listen to their employees before
final of their management decisions.
Advantages: it help in gaining higher satisfaction within employees, increase staff members
motivation and morale, Complex issues are solved easily, better enterprise fits etc.
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Disadvantages: It is time consuming, raise uncertainty, slower and less consistent making of
decisions etc. Paternalistic Style: It is a hybrid style of autocratic and democratic. Leaders may allow
inputs of employees but final decisions is taken by managers itself. Workers feedback
improves their morale but if their decisions are not implemented may lead to
demotivation.
Advantages: Subordinates are loyal as their staff feel so cared and protected, lower employees
turnover, reduce cost of recruitment, competitiveness are improved, decisive etc.
Disadvantages: Do not promote their workers imaginative and creative skills, workers depend
more on mangers etc. Laissez-Faire Style: In this style of leadership, managers adopt this style which provide
workers important autonomy and freedom. It is very effective if workers are skilled,
experts and supervision are on field.
Advantages: workers should be resourceful, confident and relaxed, respect for workers, trust for
employees etc.
Disadvantages: Neglect the process of planning, lack of coordination among all employees etc.
JW Marriott and Hilton are two organisation which use autocratic and democratic styles
of leadership. Companies mainly allow their workers to suggest ideas and decisions which are
very important and should be confidential then firm take their own decisions.
1.2 Leadership characteristics of manager in JW Marriott
Leadership: Managers with good quality lead to manage workers. It includes enthusiasm,
self-assurance and emotional stability. As per JW Marriott, boss have to display stability in
emotions by not showing stress and frustration. Enthusiasm mean boss should be engaged and
energetic. They display a self-assurance by not being overly affected by failures or mistakes.
Someone in a position of playing a role of supervisory and managerial make a particular
employee a true leader (Hunt and Weintraub, 2016). Reserved designation for displaying some
attributions while observing their practical skills of JW Marriott. Qualities of leadership having a
higher demand for having a good reason- they drive morale of workers and success of company.
Some of qualities of good leadership are as follows:
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 Motivates others: All attributions which set good qualities of managers, it is a most
important. Ability to help every particular excellence which drive success of companies.
Leaders provide positive impact among all employees. Communication: Communication is very important for good managers. It can be through
email or phones. Managers with good leadership skills have to listen effectively to their
employees within a organisation. They should also aware about non-verbal
communication. Planning: Good managers know what needs to be completed and when they have to
complete. They know about enterprise goals and what worker should do for achieving
goals. They have to plan schedules, departmental budgets and inventory.
 Problem-solving: Managers should able to find out all problems and solve all issues
arises in JW Marriott. It is a responsibility of good managers that they can solve all issues
arise within a team and take a ethical approach for solving a problem.
1.3 Process of communication within a company
Communication: It is a process of conveying and understanding of information from one
person to another within a JW Marriott. It is a path where information or message are exchanges
with each other by using symbols, behaviour and gestures.
Types of communication: There are various types of communication as shown on
diagram which are discussed in detail below:
Verbal communication: This type of communication take place within a enterprise by using
mobile phones or many other medium. It is where message is transfer in oral form. It is complete
by the words of mouth or in written. It is further divided into three parts which are explained
below:1. Written: It is a communication which is in a written form. It is where they write a
message and sent to more than one person. Written communication takes place through
email etc.2. Oral: It is a communication which is held by telephone which is mostly used by every
organisation. It can also done by conferences call etc.3. Visual: It is a communication in a form of pictures they exchange their ideas with one
other within a company. It takes place through videos etc.
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Source: Types of communication, 2017
Non-verbal communication: This communication is very effective. In non-verbal it includes
facial expression, body language, gestures, appearance tone of voice etc.
In this below chart shown the process of communication in JW Marriott. Process are
sender, transmission, noise, receiver and feedback are discussed in detail below chart:
(Source: Process of communication) Step1- Process: It starts with sender, who send a message. Generating of idea after that
sender encodes in a manner which is understood by receiver (Arnold and Boggs, 2015). Step2- Transmission: Ideas which sender have convey is transmitted over a channel with
that message go with receiver. This channel convey message from sender to receiver.
Communication channel should be telegram, computer, telephone etc. Step3- Noise: It is which create a disturbance while conveying a message. It became a
barriers of communication when there is a disturbance while communication.
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Illustration 2: Process of communication, 2017
Illustration 1: Types of communication

 Step4- Receiver: It is a whom messages are transmitted. While message decoding,
receiver should be ready for message receiving. Communication is effective when both
sender and receiver attach a symbols of similar meaning which create a message.
 Step5- Feedback: Generating a message by which response of receiver to sender real
message is said to be feedback. It confirms whether heir is having a behaviour changes of
an particular or outcomes of communication.
JW Marriott is using a verbal communication within their organisation for eliminating
barriers while exchanging of ideas between one another. This company channel of
communication is where it is send to sender and receiver get a message and accordingly response
is given.
1.4 Company change and culture in JW Marriott
Organisation culture: The behaviour and values which contributes to psychological
surrounding and different social of an company. It includes experiences, expectations, values and
philosophy which hold together.
Elements of organisation culture Values: the views, philosophies and goals which is shared by company. i.e. mission
statement of firm. Rites and rituals: activities, celebrations and performance that reinforce and foster
teamwork, sense of inclusion and esprit de corps. Norms: way of doing a work within an company, the tasks, standards and rules of an
firm. i.e. leading ethics, dress code etc.
Culture
Culture of JW Marriott is excellence employees feel lucky to work in their environment
with one of biggest brand and biggest hotel in a world. This hotel concentrate on their safety of
food culture at each level of company, with attitude of senior management says “making a good
food before that make a safe food” this company is having a story of success using a Culture
Excellence Program at a conference of international food safety. With this culture they achieve a
very higher outcomes on 1 year, shows its strong commitment to culture of food safety.
Organisation used data in a very strategic manner, find out areas where there is need of
changes and then implement strategies of target for solving them.
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It gives a organisation on large amount of useful data and analysing in-depth of culture
organisation (Yoder-Wise, 2014). Positive acknowledgement and reinforcement of job goes well
in a long way in morale boosting and work environment where workers are happy to enter into
each day and their natural value of industry in that- consumers never love a organisation, until
worker love it first.
Change
Factors which brings change in company are: Natural calamities: It includes droughts, earthquakes, floods, etc which affect
manufacturing of products adversely. Technical progress: A latest technology is established by using this it discover a new way
of process, new material needed, latest way of manufacturing a product. Transport improvements: It means declini9ng of cost and raising of product supply, it is a
situation of an chain of supply.
JW Marriott make a change of their food should be safe in their company which will
given to their customers. Through that it gives effectiveness and profitability within a
organisation. Company give their customers good services with that customers attract for visiting
JW Marriott again and again which help in promoting business all over.
3.1 Role of a manager in leading and motivating a team to achieve an agreed goal or objective
In an organisation, manager distribute work among staff members; through which they
are able to attain targets timely. They require to regulate and control business activities which are
being carried by all team members. Planning staffing, organising and coordinating are activities
performed by manager. Besides these, they also execute various training and development
programmes through which they are able to enhance capabilities of staff members. This help
manager in making them perform tasks effectively by making them dedicated and motivate them
towards their duties. Hence, superior are able to attain goals timely by making employees
function with each other.
As, J.W. Marriott offer quality services to customers through which they are able to
enhance firm image and goodwill in market. Manager make employees function properly by
informing them about vision and mission of company. They also communicate targets which
they are require to accomplish. Henceforth, superior are able to make appropriate decisions
which are advantage for firm.
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Motivation: It process through which superior conduct various activities to
increase morale of employees and make them dedicated towards duties that are assigned. So,
they will perform tasks effectively and accomplish targets timely. Management uses monetary
elements such as bonus, medical facility, compensation and promotion to motivate workforce.
Besides this, non-monetary components such as positive working environment, job satisfaction,
training facilities and security. This benefit organisation to retain people for longer period.
McClelland's Theory of motivation: This concept was developed by McClelland which
specifies various factors which superior require to use to increase morale of employees, by using
this:
Need for achievement: Administration require to evaluate performance of employees to
acknowledge outcomes that are achieved by them. This help them to ascertain abilities of
workforce and provide them duties accordingly. It is necessary that management promote and
award candidate for accomplishment of targets timely.
Need for power: Superior require to delegate authority to staff members, so that they are
able to take appropriate decisions. By this, employees get opportunity to use skills to innovate
and make variations in system in according to market conditions. This help firm to make
employees feel connected with job and function properly.
Need for affiliation: Management should construct relationship with members, so they
are able to anticipate problems and issues faced by them. Thereby, provide them adequate
solution to make them perform activities effectively. Besides this, employees will work with
each other and attain objectives timely.
Henceforth, it can be concluded that McClelland's theory of motivation benefit
management to acknowledge components; through which they are able to make employees
dedicated and perform tasks effectively. As, workforce have various needs and wants which are
reason for working with firm. Administration provide adequate salary, rewards, promotion and
so on. This benefit organisation to retain competent people and make them accomplish activities
timely.
Manager's role in building team are stated beneath:
 Communication with squad members: Manager require to have healthy
relationship with all members of team. By interacting with employees through
which they instruct and enquire about issues that are faced by them. As in J.W.
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Marriott, manager have provided adequate information about targets that they
require to accomplish (Stol and Fitzgerald, 2014). They also take care that there
are no problems between team members and all are functioning properly.
 Leading and motivating squad: Manager require to keep staff members dedicated
towards duties assigned to them. By informing them about organisation goals,
objectives and targets which has to be attained by them. J.W. Marriott, manager is
able to direct team members and make them perform tasks effectively.
3.2 Justifying managerial decisions made to support achievement of agreed goal or objective
with appropriate recommendations
In J.W. Marriott, manager is important part of company in regulating business activities
properly. By making plans through which they are able to take care that system in functioning in
according to market conditions. Superior should make appropriate decisions which are beneficial
for organisation and for all employees. Hence, firm is able to accomplish goals and objectives
timely by making subordinates function effectively.
Recommendations and improvement areas for Frankie & Benny's restaurant are
mentioned as below: Feedback: In J.W. Marriott, manager take opinion and suggestions from staff members
and customers. This inform them about need and wants of people so that they are able to
design products and services according to requirement of people. Clear mission and vision: Management of J.W. Marriott, communicate information about
company mission and vision to all subordinates. This help them in enhancing
performance of employees so that they attain targets timely. Healthy environment: manager require to take care that staff members get positive
working conditions in firm. J.W. Marriott is able to retain employees for longer period as
manager is providing appropriate climate to them. Enhancing sale of services: In J.W. Marriott, manager is using various promotion tools
through which they are able to inform and attract customers. By advertising their offering
through which they are able to improve sales and profitability of company (Scerri and
Holden, 2014).
 Quality of products and services: J.W. Marriott is able to enhance their market position
as they are providing good quality offerings to people. Manager keep making changes in
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products and services in according to customers demand so that they are able to compete
with rival firms.
TASK 2
2.1 Assessment of management skills and performance
Professional Skills Current
Level
5=strong
1 = weak
Best Current Example Ways to Improve
Communication Skills 5 J.W. Marriott is a popular
hotel in United Kingdom.
I require to posses
adequate communication
ability through which I
am to offer services
efficiently.
Sessions and seminars
through which I am
able to enhance my
communication
skills.
Listening Skills
4
Eliminate issues and
conflicts with
subordinates, so that their
performance is enhanced.
I establish healthy
relationship with
members. By listening
to problems faced by
employees and
providing them solution.
Leadership Skills 4 Guiding and directing
workers by providing
adequate instruction and
information about goals.
Identifying points which
are lacking in
subordinates and
thereby providing
appropriate ways.
Planning and
Organising
4 Informing employees
about strategies through
which I am able to make
them attain targets within
By taking opinion from
superior, I am able to
organize business
activities properly.
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deadlines.
Presentation Skills 4 I present all data which I
have collected from
market to administration.
This help them to take
adequate decisions which
are beneficial for firm.
For this market survey is
to be conducted on
continuous manner.
Problem Solving 4 I am able to anticipate
issues which are faced by
subordinates so that I am
able to give them
adequate solutions.
By listening to staff
members problems, and
providing suggestions.
Professional knowledge 4 I have adequate ability to
control and regulate
business activities, as I
have taken support from
consultancy firms.
Implementing modern
tools and techniques,
through which system
function properly.
Self- Management 4 I frame plan daily through
which my goals and aims
are fulfilled.
By making appropriate
plan through which
target are completed
timely.
Team work 3 I am able to make people
work in group and
coordinating their efforts,
so that goals are
accomplished.
By making employees
understand benefits of
team work and
connecting them with
each other.
Technology Skills 3 Internet help me to
enhance my skills through
which I am able to
function organization
adequately.
There are various
educational websites
through which
knowledge can be
undertaken.
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