Developing Manager Report: Management and Leadership in Travel Sector

This report provides an in-depth analysis of management and leadership styles within the travel and tourism sector, specifically focusing on Cox and Kings and Thomas Cook. It explores various management styles such as Henry Fayol's approach at Cox and Kings and Taylor's method at Thomas Cook, highlighting their impact on teamwork, performance, and employee treatment. The report also examines leadership characteristics, including the application of John Adair's model at Cox and Kings and Bennis leadership aspects at Thomas Cook, emphasizing communication processes, organizational culture, and change management strategies. Furthermore, the report discusses communication structures, organizational cultures, and change management strategies employed by both companies. The report concludes with guidance on effective leadership, motivation, and goal alignment within a management context, emphasizing the importance of strategic approaches, fair policies, and motivational theories such as Maslow's hierarchy of needs. It also emphasizes the significance of job allocation, employee morale, and performance appraisal techniques within the Covent Garden context.

DEVELOPING
MANAGER
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INTRODUCTION
Developing manager is considered as a process of continuous improvement in set of own
skills so that better management of operational activities has to be taken into consideration.
Moreover, it can be depicted that improvement in skills allows to meet the personal and
professional objectives in desired manner. It is a process that allows promoting long term
sustainability and ensure that the objectives as well as targets is to be complete and achieved in
the appropriate manner. In present report, the work culture of Cox and Kings will be evaluated
(Jackson, Schuler and Werner, 2011). Cox and Kings is one of leading travel and tourism sector
business firm and offers wide range of services. It has been noticed that present report is focused
towards diverse leadership methods. Significance of management and leadership styles for the
organisation can be understand in appropriate manner. The present report of developing manager
describes about the management theories as well as styles and leadership styles as well which are
used by the Thomas Cook and Cox and Kings company. Both the firms are operating in the
travel and tourism sector which required better managers. Furthermore, the project focuses on
personal skills, leadership characteristics as well as qualities which are helps to develop at the
workplace. At the end, it emphasises on the personal and professional development plan.
TASK 1
1.1 Management styles
Managers are key asset for the company which are helps to the business in its smooth
functioning and for that it is necessary that they have better management styles. With focusing on
the firm and on the management styles the business firm like Cox and Kings can have better
work management. The different management styles helps to the company in order to
accomplish aims and targets of the firm in easy way. Autocratic, democratic, Taylor and Henry
Fayol management styles are mainly employed by businesses. It has been witnessed that Cox and
Kings has adopted Henry Fayol management style in order to ensure about work management
(Kleynhans and et. al., 2009). With an assistance of this, company is effectively managing team
work as well as lead the overall team of company in the proper manner up to greater extent. In
this division of work is being taken into account which allows to reduction in division of work. It
helps in proper allocation of roles and responsibilities so that performance can be advanced. In
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this, employees are treated in fair manner so that long term sustainability can be promoted.
Hierarchical values are being referred by management because it assists in meeting key goals and
objectives (Armstrong and Stephens, 2005). It improves the level of work environment which is
beneficial for better performance. Relationship between employees is also referred effectively so
that better competitive edge can be gained.
On the other side the Taylor management style is employed by Thomas Cook which assist
in meeting long term sustainability. It has been noticed that management consider rule of thumb
as a critical aspect so that determination of work activities can be advanced. With an assistance
of this, particular task can be accomplished in wanted way for effective sustainable development
(Salas, Bowers amd Edend, 2001). Work activities are closely supervised by the management or
supervisor which assist in meeting key goals and objectives. It allows to consider work
breakdown structure so that managers can have better work quality. Planning and organising of
tasks is also significant for management which assist in better performance. Application of such
management measures or principals allow to advance the work flexibility. Employees and
managers have collective working in this management style which advances the work efficiency
(Nutley, 2008).
1.2 Leadership characteristics
It can be analysed that there are various kinds of leadership styles as well as
characteristics which must used by the leaders at the workplace for leading the team. By having
an effective application of leadership styles and characteristics the businesses can have
sustainable development. Skills that a manager or leader must have are classified as work
integrity, communication and problem solving skills (Rose, 2008). With an assistance of such
aspect the enterprise can attain better opportunities in the market. Classification of leadership
methods can be as autocratic, democratic, John Adair and Bennis leadership.
Furthermore, it is to be stated that by having an application of John Adair leadership
model the management of Cox and Kings is having sustainable development. It also allows to
gain better understanding in regard to diverse leadership elements which help in improving task
accomplishment. Team management is also advanced by having consideration of leadership
characteristics. For effective accomplishment of task the manager of Cox and Kings is focused
towards better understanding of goals (Samaras, 2010). It also helps in meeting deadlines for
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better work efficiency. Resource requirement is also considered as one of key aspect that assist in
meeting objectives. Monitoring of work activities is also critical which assist in long term
development. In this leadership style the managers focuses on team, operations and strategic
values. Leader decides specific outcomes for projects given resources and deadlines. Along with
this, middle level of Cox and Kings is also accountable to design methods and policies so that
long term sustainability can be advanced (Nutley, 2008).
On the other side, management of Thomas Cook is focused towards Bennis leadership
aspects. In this, management focuses on diverse elements which helps in understanding
leadership qualities. Classification of factors can be as integrity, dedication, humility, creativity
and openness. It means manager so Thomas Cook ensure that employment of activities is being
taken into account in creative manner (Samaras, 2010). By having an effective application of
creative values at workplace the overall results can be advanced. Along with this, leaders are also
ready to have commitment towards work so that better guidelines can be provided to employees.
Improved level of focus on activities which advances employee morale is also beneficial for
organisation. It helps in improving performance and lead business to impressive level of success
(Nicholson, 2003).
1.3 Communication processes
Communication is referred as one of most essential aspect because it allows to improve
the sharing of information. With the helps of proper skills of communication the business entities
can have long term sustainability and helps the business to next extent of improvement. With an
assistance of this, relationship between management and employees can be improved. It assists
in meeting in main objectives and targets so that sustainable development can be earned (Cardno,
2005).
It has been noticed that Cox and Kings is centred in well manner towards downward
communication structure. It allows to ensure about working of employees and make sure work
activities are well managed. In addition to this, it can be said that communication is being taken
into account in flow of top to lower management. It has been witnessed that providing
information and direction to employee to perform particular tasks. Along with this, information
in regard to rules and regulation is being shared effectively from top level management to lower
management (Cassidy, 2006). It also allows Cox and Kings to ensure regarding effective control
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over activities so that targets and aims of the company are to be fulfilled. In this, employees need
to report about work activities to supervisor. It also facilitates in effective management of
planning, organising and leading. Modern tools like email and other digital methods are being
used to have effective communication process.
On the other side, it can be stated that Thomas Cook Plc is well focused towards
horizontal communication process so that long term sustainability can be attained. It has been
noticed that communication is mainly taken between employees and departments in order to
manage work activities. With an assistance of this, organisational values can be promoted in
desired manner (Karp, 2013). It also enhances the integrity within business so that long term
sustainability must be promoted. Employees coordination is also advanced with an application of
communication process. In-depth information in regard to operational activities is also being
promoted effectively so that goals and objectives can be accomplished. Effectiveness in respect
to problem solving values is also being considered for long term sustainability (Nutley, 2008).
Information of vision and other essential elements is also shared within Thomas Cook Plc by
application of horizontal communication process. In this, email and traditional methods of
communication are being used to share significant information.
1.4 Organisational culture and change
Organisational culture is also significant aspect because it reflects the work environment.
If any business firm is not having appropriate allocation of cultural values then it will impact the
outcome. In improvement to this, it has been analysed that Cox and Kings is centred towards
culture of normative. With an assistance of this, company is trying to create positive work
environment. Along with this, company also focuses on setting out terms and procedural values
which can assist in continuous improvement (Samaras, 2010). Significance of guidelines is also
being considered so that work activities can be accomplished. Employees are attracted towards
ideal ways' application which provide a support to policies. Top level management guidelines are
being referred effectively for better opportunities in the market. It is suitable for management to
ensue that operational activities of diverse locations is being attained (Nicholson, 2003).
In addition to culture of Thomas Cook, pragmatic culture is being referred by
management. In this, management believes that customer needs are being accomplished through
improvement in quality of products and services. Employees are being trained effectively so that
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better measures can be employed. It allows to advance the performance as it impacts directly on
the motivation level. In such kind of culture the specific set of culture and procedures are not
being taken into account (Cardno, 2005). It impacts overall operational activities in various
mode.
Along with this, it has been stated that for effective change direction the Cox and Kings
need focus on managerial control. As company is having operations in various areas so
management need to control all areas in desired manner. Further, the process is helps to the
manager of senior level in order to identify different types of new possibilities to become
globalization which are benefited for it (Cassidy, 2006). On the other side, Thomas Cook can
bring changes on regard to overcome issues which affect the overall outcome of business.
Change management can be employed for better communication and ensure that key working
standards are well maintained.
TASK 2
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accomplish objectives in expected way. It has been witnessed that application of diverse
motivational theories is also important to consider due to it helps to meet with the targets and
goals of the firm. Maslow motivational theory application is also necessary as it facilitates in
long term sustainability (Roberts, 2013).
Fair policy promotion within organisation is also critical aspect which helps in long term
sustainability. It has been noticed that fair policy allows to ensure that equality aspect is being
taken into account. It creates positive work culture so that overall performance can be advanced.
Manager has to make sure that all the techniques and methods used for performance appraisal are
better or not in the business and these are provides appropriate data or not. (Karp, 2013).
In order to meet the desired goals and ensure about effective management of activities the
management of Covent Garden, London must focus on application of Belbin team roles. In
addition to this, it can be said that creative roles must be allocated according to plant that means
innovative ideas' promotion need to be referred effectively. Along with this, monitoring is also
necessary to refer because it allows to ensure in regard to pros and cons of alternatives options
which are employed. Specialised professional focuses on the activities which help in long term
objectives (Cassidy, 2006). It means experience holder persons must focus on long terms
preserves. In addition to this, it can be said that dynamic and energetic personalities who
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motivate others to improve work performance are considered as shaper. By having an allocation
of such kind of activities as per person capabilities is beneficial. It is because the management
need to improve overall performance. It helps in leading and prompt a group in order to meet
with desired goals (Cardno, 2005).
3.2 Decisions of managers in order to achieve objectives and suggestions for improve efficiency
In order to have long term sustainability, it is significant for management of Covent
Garden, London to focus on application of diverse activities. There are number of methods
which can be employed by management such as improvement in communication system. It has
been noticed that communication system allows to meet objectives effectively (Nicholson, 2003).
Along with this, communication system allows to have direct interaction with members. It
improves the sharing of information which assist in improvement of work activities.
Along with this, it is to be said that strategic planning application allows to meet the
objectives. By having an application of strategic planning the operational effectiveness can be
advanced in desired manner so that long term sustainability can be advanced. Along with this,
monitoring and delivery of services is also critical aspect which assist in performance
development measures (Samaras, 2010). Restaurant manager of Covent Garden, London also
need to focus on building better relationship management. By having improve focus on the
building relationship with employees the issue can be resolved. Sharing of information within
work culture also need to be referred effectively so that better strategies can be employed.
Employee participation can also be considered as critical aspect by the management of Covent
Garden, London so that decision making process can be advanced. With an assistance of this,
positive environment can be created so that overall performance of organisation can also be
promoted (Nutley, 2008).
Manager of Covent Garden, London also need to analyse the behavioural values
effectively by which better as well as effective chances can be arisen. It helps in identification of
issues so that strategies can be designed in determined way. With the effective application of
strategies and tactics obstacles are to be reduce which helps to the firm in order to become more
efficient and generate higher sales. Along with this, application of training and development
measures allows to improve the skills among employees (Karp, 2013) . With the help of this,
overall performance is to be pre determined by which long term sustainability can be meet.
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Feedback process will allow to ensure about effectiveness of activities so that better outcome can
be attained.
TASK 4
4.1 Promoting career development
In addition to this, it can be said that there are diverse methods which need to be
employed by management for better opportunities in the market. Diverse skills are required by
professionals in order to ensure about career opportunities. With an assistance of this, SWOT
analysis and self evaluation activities need to be employed. Being a manager of Cox and Kings,
it is significant for me to ensure about my skills. I have noticed that I am good at communication
skills which assist in effective sharing of information (Cassidy, 2006). In addition to this, I can
state that regular interaction with members can also be advanced. It also assists me to ensure
regarding work allocation activities. It also helps me to have better communication with
members effectively such as local members and international members. I am also good at verbal
and non-verbal skills I am having better interaction with employees. It helps me to motivate
members so that overall performance can be advanced.
Time management skills are considered as critical aspect for every business firm. At the
workplace such as TUI company I have to involve as well as deal in various kinds of operational
functions and activities. I have not good and effective skills and talents for managing time and
work by which cannot participate in such activities and face various problems and issues. In
addition to this, I can state that improper consideration of time management skill influences my
overall performance. I need to advance such kind of values so that long term sustainability can
be attained. I am also well aware of leadership skills which helps me to manage my team. By
having an appropriate consideration of leadership skills I am capable to motivate employees. I
have participated effectively in the training and development program so that leadership skills
can be improved (Cardno, 2005). However, stress management is one of my key weakness which
influences overall performance. In few conditions I face issue regarding stress due to high level
of conflict situation. For continuous improvement in the performance management need to focus
on improvement of stress management.
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4.2 Evaluating carrier as well as personal plan which needs to develop
Targets Time frame Actions which needs to take for improvement
Improve the skills
and talents in order
to build and
formulate team
1 calendar
month
In this respect, it is necessary for me to focus on diverse
activities which help in collective aspects. By having a
regular basis interaction and communication with
members the issues can be discussed. It allows to ensure
that team building measures are well employed so that
sustainability can be advanced.
To improve the
communication
skills
2 months
In addition to this, I can focus on seminars so that
communication skills can be advanced. Teaching
materials reading in regard to communication skills is
also beneficial to consider as it assist in meeting
objectives. Along with this, communication skills
workshop also need to be consider by management.
To make the better
to me for stress
management
2 calendar
months
With focusing on make the better and effective training
and improvement program the talents in regard to stress
management can be advanced. In addition to this, it can
be state that application of case study workshops the
issues can be discussed effectively. It assists in meeting
standards and advance the stress management skills.
For increasing skills
and talent of
leadership
4 calendar
months
It needs to improve in my carrier that leadership skills are
better and effective at the workplace which helps to me in
order to guide and lead overall team of members.
(Nicholson, 2003). It helps to increase efficiency of team
and productivity of my as well.
Enhancing the skills
of managing time in
order to become
Learning on
consistently
Along with this, it has been derived that I needs to focus
on improvement on different programs which allow to
advance the learning about time management skills.
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more efficient for
advancement basis
Along with this, by having analysis of activities
performed by supervisor the issue can be overcome
effectively (Samaras, 2010). Moreover, the learning styles
can be employed to have sustainable development of
skills and meet objectives.
To analyse conflict
improvement in
issue management
skills
Continuous
Learning
In order to advance the conflict management skills, it is
significant for me to advance the skills in regard to time
management. It assists in improving stress management.
Along with this, I can also discuss issues with my team
members so that better ways can be identified. It will
assist me to understand key features so that skills can be
advanced.
CONCLUSION
From the above report, it has been assessed that by having an application of John Adair
leadership model the management of Cox and Kings is having sustainable development. It also
allows to gain better understanding in regard to diverse leadership elements which help in
improving task accomplishment. Team management is also advanced by having consideration of
leadership characteristics. For effective accomplishment of task the manager of Cox and Kings is
focused towards better understanding of goals. It also helps in meeting deadlines for better work
efficiency. It is necessary for management to ensure that key leadership and management aspects
are well maintained. It assists in order to achieve aims as well as objectives for sustainable
development. It is very important to professional in order to focus on goals alignment because it
assists in meeting objectives. Strategic approach can be taken into account to ensure that
employees are holding appropriate understanding about the subject.
By having an application of strategies various problems and obstacles are easily reduces
in the firm which helps to become succes and meet with the agreed objectives of the
organisation. In addition to this, application of training and development measures allows to
improve the skills among employees. With a help of this, overall performance is to be pre
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determined by which long term sustainability can be meet. Feedback process will allow to ensure
about effectiveness of activities so that better outcome can be attained.
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