Developing Manager Report: Management and Leadership in Travel Sector

This report provides an in-depth analysis of management and leadership styles within the travel and tourism sector, specifically focusing on Cox and Kings and Thomas Cook. It explores various management styles such as Henry Fayol's approach at Cox and Kings and Taylor's method at Thomas Cook, highlighting their impact on teamwork, performance, and employee treatment. The report also examines leadership characteristics, including the application of John Adair's model at Cox and Kings and Bennis leadership aspects at Thomas Cook, emphasizing communication processes, organizational culture, and change management strategies. Furthermore, the report discusses communication structures, organizational cultures, and change management strategies employed by both companies. The report concludes with guidance on effective leadership, motivation, and goal alignment within a management context, emphasizing the importance of strategic approaches, fair policies, and motivational theories such as Maslow's hierarchy of needs. It also emphasizes the significance of job allocation, employee morale, and performance appraisal techniques within the Covent Garden context.

DEVELOPING
MANAGER
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INTRODUCTION
Developing manager is considered as a process of continuous improvement in set of own
skills so that better management of operational activities has to be taken into consideration.
Moreover, it can be depicted that improvement in skills allows to meet the personal and
professional objectives in desired manner. It is a process that allows promoting long term
sustainability and ensure that the objectives as well as targets is to be complete and achieved in
the appropriate manner. In present report, the work culture of Cox and Kings will be evaluated
(Jackson, Schuler and Werner, 2011). Cox and Kings is one of leading travel and tourism sector
business firm and offers wide range of services. It has been noticed that present report is focused
towards diverse leadership methods. Significance of management and leadership styles for the
organisation can be understand in appropriate manner. The present report of developing manager
describes about the management theories as well as styles and leadership styles as well which are
used by the Thomas Cook and Cox and Kings company. Both the firms are operating in the
travel and tourism sector which required better managers. Furthermore, the project focuses on
personal skills, leadership characteristics as well as qualities which are helps to develop at the
workplace. At the end, it emphasises on the personal and professional development plan.
TASK 1
1.1 Management styles
Managers are key asset for the company which are helps to the business in its smooth
functioning and for that it is necessary that they have better management styles. With focusing on
the firm and on the management styles the business firm like Cox and Kings can have better
work management. The different management styles helps to the company in order to
accomplish aims and targets of the firm in easy way. Autocratic, democratic, Taylor and Henry
Fayol management styles are mainly employed by businesses. It has been witnessed that Cox and
Kings has adopted Henry Fayol management style in order to ensure about work management
(Kleynhans and et. al., 2009). With an assistance of this, company is effectively managing team
work as well as lead the overall team of company in the proper manner up to greater extent. In
this division of work is being taken into account which allows to reduction in division of work. It
helps in proper allocation of roles and responsibilities so that performance can be advanced. In
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this, employees are treated in fair manner so that long term sustainability can be promoted.
Hierarchical values are being referred by management because it assists in meeting key goals and
objectives (Armstrong and Stephens, 2005). It improves the level of work environment which is
beneficial for better performance. Relationship between employees is also referred effectively so
that better competitive edge can be gained.
On the other side the Taylor management style is employed by Thomas Cook which assist
in meeting long term sustainability. It has been noticed that management consider rule of thumb
as a critical aspect so that determination of work activities can be advanced. With an assistance
of this, particular task can be accomplished in wanted way for effective sustainable development
(Salas, Bowers amd Edend, 2001). Work activities are closely supervised by the management or
supervisor which assist in meeting key goals and objectives. It allows to consider work
breakdown structure so that managers can have better work quality. Planning and organising of
tasks is also significant for management which assist in better performance. Application of such
management measures or principals allow to advance the work flexibility. Employees and
managers have collective working in this management style which advances the work efficiency
(Nutley, 2008).
1.2 Leadership characteristics
It can be analysed that there are various kinds of leadership styles as well as
characteristics which must used by the leaders at the workplace for leading the team. By having
an effective application of leadership styles and characteristics the businesses can have
sustainable development. Skills that a manager or leader must have are classified as work
integrity, communication and problem solving skills (Rose, 2008). With an assistance of such
aspect the enterprise can attain better opportunities in the market. Classification of leadership
methods can be as autocratic, democratic, John Adair and Bennis leadership.
Furthermore, it is to be stated that by having an application of John Adair leadership
model the management of Cox and Kings is having sustainable development. It also allows to
gain better understanding in regard to diverse leadership elements which help in improving task
accomplishment. Team management is also advanced by having consideration of leadership
characteristics. For effective accomplishment of task the manager of Cox and Kings is focused
towards better understanding of goals (Samaras, 2010). It also helps in meeting deadlines for
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better work efficiency. Resource requirement is also considered as one of key aspect that assist in
meeting objectives. Monitoring of work activities is also critical which assist in long term
development. In this leadership style the managers focuses on team, operations and strategic
values. Leader decides specific outcomes for projects given resources and deadlines. Along with
this, middle level of Cox and Kings is also accountable to design methods and policies so that
long term sustainability can be advanced (Nutley, 2008).
On the other side, management of Thomas Cook is focused towards Bennis leadership
aspects. In this, management focuses on diverse elements which helps in understanding
leadership qualities. Classification of factors can be as integrity, dedication, humility, creativity
and openness. It means manager so Thomas Cook ensure that employment of activities is being
taken into account in creative manner (Samaras, 2010). By having an effective application of
creative values at workplace the overall results can be advanced. Along with this, leaders are also
ready to have commitment towards work so that better guidelines can be provided to employees.
Improved level of focus on activities which advances employee morale is also beneficial for
organisation. It helps in improving performance and lead business to impressive level of success
(Nicholson, 2003).
1.3 Communication processes
Communication is referred as one of most essential aspect because it allows to improve
the sharing of information. With the helps of proper skills of communication the business entities
can have long term sustainability and helps the business to next extent of improvement. With an
assistance of this, relationship between management and employees can be improved. It assists
in meeting in main objectives and targets so that sustainable development can be earned (Cardno,
2005).
It has been noticed that Cox and Kings is centred in well manner towards downward
communication structure. It allows to ensure about working of employees and make sure work
activities are well managed. In addition to this, it can be said that communication is being taken
into account in flow of top to lower management. It has been witnessed that providing
information and direction to employee to perform particular tasks. Along with this, information
in regard to rules and regulation is being shared effectively from top level management to lower
management (Cassidy, 2006). It also allows Cox and Kings to ensure regarding effective control
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over activities so that targets and aims of the company are to be fulfilled. In this, employees need
to report about work activities to supervisor. It also facilitates in effective management of
planning, organising and leading. Modern tools like email and other digital methods are being
used to have effective communication process.
On the other side, it can be stated that Thomas Cook Plc is well focused towards
horizontal communication process so that long term sustainability can be attained. It has been
noticed that communication is mainly taken between employees and departments in order to
manage work activities. With an assistance of this, organisational values can be promoted in
desired manner (Karp, 2013). It also enhances the integrity within business so that long term
sustainability must be promoted. Employees coordination is also advanced with an application of
communication process. In-depth information in regard to operational activities is also being
promoted effectively so that goals and objectives can be accomplished. Effectiveness in respect
to problem solving values is also being considered for long term sustainability (Nutley, 2008).
Information of vision and other essential elements is also shared within Thomas Cook Plc by
application of horizontal communication process. In this, email and traditional methods of
communication are being used to share significant information.
1.4 Organisational culture and change
Organisational culture is also significant aspect because it reflects the work environment.
If any business firm is not having appropriate allocation of cultural values then it will impact the
outcome. In improvement to this, it has been analysed that Cox and Kings is centred towards
culture of normative. With an assistance of this, company is trying to create positive work
environment. Along with this, company also focuses on setting out terms and procedural values
which can assist in continuous improvement (Samaras, 2010). Significance of guidelines is also
being considered so that work activities can be accomplished. Employees are attracted towards
ideal ways' application which provide a support to policies. Top level management guidelines are
being referred effectively for better opportunities in the market. It is suitable for management to
ensue that operational activities of diverse locations is being attained (Nicholson, 2003).
In addition to culture of Thomas Cook, pragmatic culture is being referred by
management. In this, management believes that customer needs are being accomplished through
improvement in quality of products and services. Employees are being trained effectively so that
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better measures can be employed. It allows to advance the performance as it impacts directly on
the motivation level. In such kind of culture the specific set of culture and procedures are not
being taken into account (Cardno, 2005). It impacts overall operational activities in various
mode.
Along with this, it has been stated that for effective change direction the Cox and Kings
need focus on managerial control. As company is having operations in various areas so
management need to control all areas in desired manner. Further, the process is helps to the
manager of senior level in order to identify different types of new possibilities to become
globalization which are benefited for it (Cassidy, 2006). On the other side, Thomas Cook can
bring changes on regard to overcome issues which affect the overall outcome of business.
Change management can be employed for better communication and ensure that key working
standards are well maintained.
TASK 2
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