Developing Manager Report: Analyzing Leadership Styles and Skills

This report provides a comprehensive analysis of the developing manager role, focusing on management and leadership styles within the context of the hospitality industry, specifically comparing Marriott and Hilton Hotels. The report begins by comparing different management styles, including participative and autocratic approaches, and examines their strengths and weaknesses. It then delves into the characteristics of various leadership styles, highlighting creativity, innovation, and vision. The communication process within businesses is explored, detailing the steps from developing ideas to feedback. Furthermore, the report analyzes organizational culture and change, emphasizing commitment, storytelling, and programs. The report also assesses the author's own management skills through a SWOT analysis and sets priorities for development. It examines how to lead and motivate a team, justify managerial decisions, and integrate personal skills with career development. The conclusion summarizes the key findings and insights gained from the analysis.

THE DEVELOPING
MANAGER

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
1.1 Compare different management styles..................................................................................1
1.2 Characteristic of different leadership styles..........................................................................3
1.3 Communication process within the business .......................................................................4
1.4 Analysis organisational culture and change within the businesses.......................................6
TASK 2............................................................................................................................................7
2.1 Own management skills performance...................................................................................7
2.2 SWOT analysis......................................................................................................................9
2.3 Set of priorities objectives and targets to develop own potential .......................................15
TASK 3..........................................................................................................................................17
3.1 Lead and motivate a team to achieve goals and objectives.................................................17
3.2 Justify managerial decisions to support achievement of business goals and objectives.....19
TASK 4..........................................................................................................................................20
4.1 How managerial and personal skills support to career development..................................20
4.2 Review career and personal development needs, current performance needs and future
needs..........................................................................................................................................21
CONCLUSION..............................................................................................................................22
REFERENCES..............................................................................................................................23

INTRODUCTION
It is very important to manage business outcomes with the help of developing manager. It
helpful to enhance profits and positive results (Chengzao, Zheng and Zhang, 2012). Every
organisation possesses effective management and development programs which enhances the
productivity of employee and engage them to perform different functions. Main thing which
doing by manager is motivating to employee for achieving business goals. In this context, travel
and tourism business highly support the whole economy of country and it further enhances the
GDP and national income. Present study is based on Marriott and Hilton hotel which provides
hospitality and luxury services to their visitors in an effective manner.
For gaining insight knowledge of these companies, assignment discusses principles and
practices of management behaviour. Furthermore, it covers characteristic of different leadership
styles. Moreover, it analyses personal strength, weaknesses, opportunities and threats to deliver
effective functions. In addition to this, it also explains managerial and personal skills to support
career development. At last, report demonstrates managerial decisions to support the
achievement and goals of the company.
TASK 1
1.1 Compare different management styles
Every organisation adopts different management style which manages business outcomes
by dealing with different situations. Every manager performs different roles and characteristic to
enhance profitability of the company (Vagg, Brace and Ash, 2013). There are different
management styles that take place in the organisation which differ from each other such as
autocratic, democratic and so on. For dealing with different situations, Marriott and Hilton hotel
follow participative and autocratic leadership style respectively. They are as follows:
Organisation Marriott hotel Hilton hotel
Managerial style Participative style Autocratic style
Description In Marriott hotel, manager
always includes employee for
their participation. They take
views, ideas and perception of
As compare to Marriott style,
manager of Hilton hotel
possess autocratic style. They
give guidance and direction to

employee towards the business
goals (Phillips and Phillips,
2016). Hence, they can easily
focus on goals and objectives
of the firm.
employee to perform different
functions regarding goals and
objectives. Hence, they are not
taking views and ideas of
workers regarding business
decisions.
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Strength With the help of employee
participation, the cited firm
can easily enhance
productivity and positive
results. In addition to this,
employees of the business can
interact with various people so
that communication can be
enhanced.
Autocratic style assists in
taking quick decisions for
achieving business goals and
objectives. Further, manager of
the enterprise cannot fail when
they possess autocratic style.
This is because; they are
experienced so that decisions
can be made effectively
(Ohkura, Kitagawa and
Sakaguchi, 2013).
Weaknesses Participative style has
weaknesses which develops
problems within the business.
Conflicts can be occur so that
it creates problems to operate
functions effectively. This, is
because, Manager cannot
consider all person ideas so
that it generate negative
impact on the organisation
(Morrey, Pasquire and Dainty,
2013).
This style creates negative
impact on the employee
because manager do not
include employee for ideas,
views and many more things.
Apart from this, creativity and
innovation cannot be
developed within the business
environment operations cannot
be match for ascertain positive
results.
1.2 Characteristic of different leadership styles
In Marriott hotel, participative leadership style take place which delivers effective results
and increases profits of the firm. They possess different characteristic within the business which
are as follows:
 Creativity and innovation: When participative leadership style is adopted within the
business then the manager can easily deliver innovative elements. It assists in increasing
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revenue and profits by maintaining positive results. In addition to this, it also enhances
reputation of the Marriott because of new things (Moors, Ellsworth and Frijda, 2013).
 Vision: Manager of the hotel has vision to manage outcomes at the high level by
operating different functions. It aids in enhancing the effective results and positive things
to manage business operations. Hence, long term plan can be made by Marriott.
 Inner values: With the help of participative style, manager can judge inner values of
employee to perform the functions (Hsu, Lander and Zhang, 2014). Every employee
share their ideas and views regarding decisions so that they can analyse the performance
of the workers to operate functions.
On the other hand, leaders of Hilton hotel possess autocratic style to focusses decisions
within the business. They give direction and take decision according to their own views. It will
assist in generating positive results to perform functions of the organisation (Grote, Wittler and
Herrmann, 2013). Their characteristics are as follows:
 Positive attitude: In order to perform different operations, leaders of Hilton demonstrate
positive attitude within the organisation. They encourage and motivate employees for
doing functions at the workplace.
 Manage failure outcomes: Autocratic leaders have quality to manage failure outcomes
and deal with various positive results. In this context, they set targets and generate
profitability at the workplace (Fallon and Brown, 2016).
 Take responsibilities: With the help of autocratic style, leader assigns roles and
responsibilities to employee according to their qualities and capabilities. Hence, Hilton
hotel can achieve their goals and targets effectively.
 Delegate work among employees: Without taking participation of employee, leaders of
the organisation delegate work among employee to take relevant information and
profitability at workplace (Day, Fawcett and Magnan, 2013).
1.3 Communication process within the business
Communication process is determined as steps which take place to manage
communication between sender and receiver. This is start with conceptualizing ideas with sender
and revert back from receiver as feedback (Clevers, 2016). It includes different steps which are
as follows:
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 Developing ideas by sender: In first step, communicator develop concept of idea which
need to be send. It is also known as planning stage to maintain business results and
operations of communication within Marriott and Hilton. In this aspect, both business set
goals which they want to achieve. For instance, they want to operate functions in new
areas so the enterprise has to communicate with other members (Cherry and Jacob,
2015). Encoding: Encoding refers as converting or translating ideas to perceive communication
with different members. In respect to this, ideas are converted into effective system to
maintain secrecy within the firm. Developing message: After encoding, sender get message which can be transmitted to the
receiver. Message can be term in oral, written and symbolic elements, etc. (Kim,
Vandenabeele and Palidauskaite, 2013). For instance, speech considers as a message
through oral conversation. Thus, both businesses can cooperate with ideas by developing
it.
 Select medium: There are various medium which can be used by the business to deliver
message to the receiver. Once, Hilton and Marriott develop their message, they have to
choose right medium to deliver it to the receiver.
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Illustration 1: Communication process
(Burlea and Idowu, 2016)

 Transmission of message: In this step, sender transmit message with the help of medium.
With the help of communication style, both firms can communicate with receiver to
develop effective results. Transmission of message assist to develop results for delivering
ideas and views (Mackenzie and Peters, 2014). Receiving the message by receiver: In this step involves reception of sender message to
receiver. It can be done through hearing, seeing and feeling and many more things. In this
step, Marriott and Hilton can develop effective results to perform functions within the
business environment. Decoding: Decoding is the receiver interpretation which done through converting
message. In this step, receiver tries to analysis and understand for developing outcomes
(Burlea and Idowu, 2016). Effective communication occur when sender and receiver
understand same meaning from the message.
 Feedback: In final step, communication process take place as feedback. In respect to this,
response towards sender message. It assists to increase effectiveness of communication
process through deliver message. In addition to this, it also ensures correctly understood
of the message. It determines in two way communication.
1.4 Analysis organisational culture and change within the businesses
When people are living and working together, culture is develops. It determines as
beliefs, values and attitudes which determines company outcomes. Within Marriott and Hilton
culture is less about policy and people who are efficiently work. To create culture it is essential
to develop mission and values which are committing with various principals (Gilley, Waddell
and Gilley, 2015). Choosing of right people determines services level and improve business
outcomes. There are different types of culture and changes are take place within the business
which are as follows:
 Foster commitment: When Marriott and Hilton hire people, they are committing to them
in well culture system. This is because, they are frame it to make long term plan and
engaging to achieve mission and goals. With the help of continuously improvements,
both organisation can inspire practices of employee regarding targets and objectives.
Further, developing skills sets by people to conferences and continuing educational
courses (Washburn and Bromiley, 2014). If enterprises wants to deliver experience, they
have to show reality throughout the business.
6

 Develop a story: In order to frame business objectives, culture also develops great stories
which have organisations. In addition to this, it also assists to understand regarding
customer perception and values to develop ideas and effective results (Cimoli, 2013).
With the help of story, Marriott and Hilton can easily enhance values and beliefs of
employee regarding changes within the enterprises.
 Programs: In order to managing culture, Marriott and Hilton need to manage success
which putting specific programs and outcomes at workplace. Hence, the business have to
establish values and brainstorm of employee to includes employee perks such as day care
and bonuses. For instance, skills development of employee towards the business in term
of incentives and extra monetary benefits, etc. (Badaracco Jr, 2013).
 Workers culture: Hotel industry employee tend to work together with sharing ideas and
views with each other. Food and beverage workers, crew members and other employees
possess own language and culture which have trouble understanding. In addition to this,
Marriott also possess some relevant things to attract employee and motivating them for
record present trends and attain business objectives.
 Challenges: Hospitality business posses high turnover because various workers can be
hired due to seasonally and other considering position. Thus, better outcomes take place
with manage challenges at workplace (Alfes, Truss and Gatenby, 2013). Back side,
employee are also making plan to switch towards other hotel and restaurant to carry
better and effective team group.
TASK 2
2.1 Own management skills performance
7

8

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Ability to give feedback is more important key skill which create balance between
positive and negative feedback. Negative feedback assist to find business loophole and make
judgements to improves business performances. On the other hand, to ask personal questions can
create problems to manage business outcomes (Chengzao, Zheng and Zhang, 2012). Thus,
manager need to ask appropriate questions for develop effective functions. For performance
management process need to be effective so that two way communication take place.
In addition to this, help to improve team development the firm need to manage challenges
which enhance skills and development to grow positive results within the business environment.
It is very essential to develop areas and create right balance between support and guidance which
is needed.
2.2 SWOT analysis
10

11

They are as follows:
Strength
12

Weaknesses
13

Opportunities
14

Threats
15

2.3 Set of priorities objectives and targets to develop own potential
16

 Record all steps to attain objectives of company to maintain results in the firm.
 Focus on plan to manage routine within the business and achieve goals of the company
(Vagg, Brace and Ash, 2013).
17

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TASK 3
3.1 Lead and motivate a team to achieve goals and objectives
People are perceive very important element within the organisation who support to
business through take participation. Marriott need to motivate employee to attain business goals
and objectives (Phillips and Phillips, 2016). For achieve the best results, following thins are need
to be made within Marriott:
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 Share organisation vision with every member: In order to share vision with organisation
members, Marriott can easily lead with prosperity and success. This is because, when
member are share their ideas and views with member every employee motivate and take
part in all activities. Hence, the cited firm can continuously concentrate on business
attention and reach towards powerful vision (Ohkura, Kitagawa and Sakaguchi, 2013). Communicate with staff member: Without ideas, attitude and concern, people cannot
learn at workplace. Thus, it is very essential to make continuous communication to
enhance results. In this context, Marriott possess opportunities to interact with team
members are find various ways to organize activities and performances. Make people feel appreciated: To motivate team members, the organisation has
responsibilities to appreciate each member. This is because, appreciation is the best
award to motivate employee within the business environment (Morrey, Pasquire and
Dainty, 2013). Instead of money it takes very important place to motivate employee. Support to new ideas: Each member of the firm feel important through get opportunities
to implement task and day to day activities. With the help of new ideas, employee can
suggest to the firm to develop effective results and outcomes. Hence, people get chance
to take initiative with people ability and their ideas (Moors, Ellsworth and Frijda, 2013). Give challenging tasks: People cannot grow their business without doing challenges at
workplace. With the help of new skills' development, business member get chance to deal
with new things in Marriott. Thus, it motivates to employee to get participation within
business objectives. Encourage creativity: In order to make effective results, the cited firm can also motivate
their employee through generate creativity at workplace (Hsu, Lander and Zhang, 2014).
In respect to this, every employee has distinctive ideas to perform business functions so
that the organisation have to supervise business activities through performing outcomes
at workplace. Create healthy competition: In respect to this, Marriott can provide effective and healthy
environment to employee for giving fair reward system. In respect to this, various people
are contributes their efforts to attain business objectives and goals. Hence, it maximises
creativity and transparent business activities for every individual (Grote, Wittler and
Herrmann, 2013).
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 Create and maintain a team spirit: Team is frame like family in which various people
working together to attain business objectives and goals. With the help of mutual support
system, values take place for development of organisation functions. Team make
successful operations through managing outcomes and ascertain results. Hence, creating
and maintaining powerful team spirit at workplace is very important element (Fallon and
Brown, 2016).
 Good working environment: In order to manage business results and motivate employee,
Marriott also deliver effective working environment for their workers. They can motivate
employee through creating good working conditions and beautiful place where workers
can effectively give their participation. It assists to save time and money to operate
effective functions within the business environment (Day, Fawcett and Magnan, 2013).
3.2 Justify managerial decisions to support achievement of business goals and objectives
There are various managerial decisions which need to be taken at workplace which create
positive results. In order to manage decisions, the firm has responsibilities to concentrate on
different aspects of the company. They can support to goals and objectives with taking positive
outcomes (Clevers, 2016). Hence, functions can be develop easily with support to managerial
decisions. They are as follows: Customer services: First thing which need to be develops is customer services.
Managerial decisions of Marriott is support to customer services which they are in
effective manner. In this manner, business can achieve their targets and goals to develop
results and positive outcomes (Cherry and Jacob, 2015). Thus, the cited firm can target to
different types of customer through one method and effective system. Product and services knowledge: Every customer possess knowledge regarding business
operations and services. This is because, Marriott wants to deliver effective products and
services so that they always try to create awareness regarding business operations' ad
functions. It assists to generate high revenue and profitability through various outcomes.
As results, company can easily create effective results through managing proper functions
and activities (Kim, Vandenabeele and Palidauskaite, 2013).
 Strategic planning: As an effective leader of Marriott, the business has responsibilities to
support each and every activities of strategic planning which assist to deliver effective
results. It can be manage with the help of developing plan and objectives of the business
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which manage functions and operations. In addition to this, it also supports business
activities with developing effective results (Mackenzie and Peters, 2014).
TASK 4
4.1 How managerial and personal skills support to career development
In respect to career development, managerial and personal skills support to various
activities of the company. In this aspect, business functions and objectives can be managed in
Marriott. Thus, activities perform positive impact on the company to develop outcomes and
manage results (Burlea and Idowu, 2016). Different outcomes take effectively which are as
follows:
 Communication: Manager of Marriott need to take effective communication with the
help of career development programs. In this aspect, functions and operations can be
managed effectively which generate positive results. Thus, the cited firm can enhance
their profits and target to potential employees. To support career development, the firm
need to match their skills with work and determines to attain goals and objectives. Thus,
profits can be increasing through fulfil customer requirements (Gilley, Waddell and
Gilley, 2015).
 Thinking: Further, Marriott need to enhance their thinking capacity to perform different
functions and outcomes within the business environment. In respect to this, they can
easily target to different types of customer. In addition to this, they can also find
perception of customer regarding business operations and outcomes in the effective
manner. Further, thinking capacity analysis business outcomes with determining vision
for developing ideas at workplace (Washburn and Bromiley, 2014). Beside this, thinking
process also determines person capacity for generate profits and effective results within
the enterprise. Employee can learn different things at workplace through managing
targets and achieve customer loyalty.
 Learning: Managerial skills make support to attain business goals and objectives with
the help of learning. In order to attract potential customer, the cited firm adopt this
method to enhance quality and effective system to gain employee participation within the
enterprise (Cimoli, 2013). In this aspect, employee share their skills which assist to
generate revenue through profits and effective results. In addition to this, firm can target
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and achieve results at workplace. Different things give distinctive knowledge for
delivering effective results. In this aspect, the cited organisation can maintain their
employee through effective training and development programs at workplace. Hence,
business can easily support to employee through managing functions and operations
(Badaracco Jr, 2013).
 Personal skills: Personal skills also assist to deliver effective results with manage
functions and operations. With the help of frame policies and regulations, Marriott can
make their career development plan which take as developing solutions for business
issues. In order to enhance profitability, the cited firm can also target new people and
deliver qualitative services at workplace. Every employee has different special skills
through they can manage business functions in effective manner so that they have to
develop effective results by profitability (Alfes, Truss and Gatenby, 2013).
 Attitude: Different people perceive distinctive perception regarding same thing. Thus, it
assists to manage outcomes and results for generate profitability. Hence, the firm can
easily determines career development programs for assess customer views through
perceive different attitude towards same thing. Thus, the organisation can easily maintain
results at workplace. Manager of the organisation is responsible to develop same attitude
at workplace for managing business outcomes and workers capabilities (Chengzao,
Zheng and Zhang, 2012).
4.2 Review career and personal development needs, current performance needs and future needs
With the help of career development programs, Marriott can easily perform various
activities which support to business results. The firm pursue effective functions for manage their
operations which deliver profitability at workplace. With the help of planning, career
development programs can manage within the firm (Vagg, Brace and Ash, 2013). It assists to
attract potential customer and enhance efficiency of business to perform in market. Further,
development programs also helpful to take responsibilities of different results whether they are
belongs to present and future. Hence, company can deliver results and ascertain profitability
which can be managed by workers.
In addition to this, personal development plan also develop effective results to deliver
effective operations (Phillips and Phillips, 2016). In this aspect, every employee take initiative to
perform different outcomes and effective results. They are take participation for achieve business
23

objectives and grow operations effectively. Hence, the company can achieve their development
programs through managing activities and actions in effective manner. Further, it also takes
responsibilities to deliver positive results and operations which are essential part for manage
organisation operations (Ohkura, Kitagawa and Sakaguchi, 2013). Hence, the cited firm can take
effective participation from their workers and get development programs of the business.
Further, current performance are very essential elements which assist to analysis existing
relevant outcomes. Hence, business can maintain their results for developing functions at
workplace. With the help of developing outcomes, Marriott can enhance their revenue and
profits through generating facilities which managed for determines profitability. Hence, the
chosen organisation can perform functions accordingly (Kim, Vandenabeele and Palidauskaite,
2013). Beside this, manager can assess their results for targeting customer from different areas.
CONCLUSION
From the above report it can be articulated that different hospitality possess effective
leadership style to deals in different situations. In respect to this, Marriott take participative style
and Hilton take autocratic style. Thus, manager can easily lead with the different situations of
company to deliver effective results. Furthermore, it also summarizes personal strength,
weaknesses, opportunities and threats to manage through operating functions within the business
environment. Moreover, it also demonstrates communication process which need to be taken for
managing outcomes and results at workplace. In addition to this, report also illustrate managerial
decisions which need to be taken for concentrate on different aspects of the company. In this
context, employee can maintain sustainability with developing positive results. As results,
business can achieve their targets and results easily. With the help of ow managerial and personal
skills, every employee can easily support to different things which encourages to employee for
ascertain results.
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Chengzao, J., Zheng, M. and Zhang, Y., 2012. Unconventional hydrocarbon resources in China
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Cherry, B. and Jacob, S. R., 2015. Contemporary nursing: Issues, trends, & management.
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